2014 FORD EXPLORER Complaints

Steering simply shutoff and locked up while driving. I seen there's a recall on 2013 Ford exploers but not for 2014 even though its the same problem. Now im without a vehicle and it will be a expensive repair.

I own a 2014 Ford Explorer, VIN [XXX]. In approximately 2020, I reported damaged exterior A-pillar appliqué trim clip(s) to a Ford dealer and requested repair. I was told the needed part was on backorder. The condition was not permanently repaired. Ford later issued Safety Recall 24S02 / NHTSA Recall 24V-031 for certain 2011-2019 Ford Explorers involving exterior A-pillar appliqué trim retention clips that can allow the trim to loosen or detach. This is the same or substantially similar condition I reported years earlier. At a later dealer visit, the dealer verified the damaged A-pillar trim. Instead of completing a permanent repair, black duct tape was applied as a temporary measure. I was again told the recall repair parts were on backorder and that I was on a waiting list. The recall repair remains incomplete. I am concerned the exterior A-pillar trim could loosen or detach while driving, creating roadway debris and a hazard to other motorists. I believe the continued delay is unreasonable because I first reported this condition in 2020, the dealer verified it, and the issue is now covered by a safety recall. I request that NHTSA review Ford’s and the dealer’s continued inability to provide the required recall repair and the reliance on duct tape as a long-term temporary measure. I request prompt availability of the correct parts and completion of the recall repair at no cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Recall issued and notified via mail by Ford for faulty A-pillarsin 2024. A-pillars can fall off vehicle while driving and can cause safety issue. Vehicle was taken to dealer for inspection in March of 2025 to verify issue and was informed that no parts are available. After several visits to service department and phone calls, still no parts available for now 2+ years. Ford apparently has no intention of providing parts for the recall.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 55 MPH, the front driver’s side A-pillar trim had detached. The local dealer was contacted on several occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 127,000.

There are often times that there is a strong exhaust odor inside the vehicle, especially when idling

This complaint concerns a failed federal safety recall repair that has resulted in structural damage and rendered my vehicle unsafe to drive. I am the original owner of this vehicle (since XXX). On XXX, Riverside Ford ([XXX]) performed a federal safety recall repair on my vehicle's A-pillars. On January 28, 2026, the vehicle began leaking water. On that day the dealership find the leak due to cracked A-pillar from the clip not holding.In May 2026 I had 4 inches of standing water on the passenger side while in Florida on vacation, and smeared excessive, unprofessional adhesive on the exterior trim. Took it to the dealership the Monday after returned from vacation to have them figure out why it was leaking again. They charged me $218 to have a diagnostic check even though it was part of the recall. Couldn't find any leaks. Took the headliner down. Said that they cleaned out the sunroof tubes but didn't verify if anything ever came out of them. Went back again because of the adhesive that was seeping and dried onto it and you look it's very sloppy. Contacted Ford corporate office opened a case. On XXX, during a another attempt, the dealership replaced the A-pillars again. Upon pickup, the interior sunroof headliner was completely sagging and unseated from its rails. There are massive structural gaps on all sides where I can stick my hand through to the sunroof rails. The dealership service manager, Connie Tell, denied responsibility and refused to let me view the shop video. The vehicle is no longer weather-tight, poses an interior electrical/mildew hazard, and cannot be driven in the rain due to the dealership's faulty execution of a federal safety recall. They also chipped paint off of my vehicle again taking the pillars off to replace them. Connie, when I had mentioned it said you already have paint chips on your car. What difference would it make that's not the point at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sudden and complete loss of power steering assist while vehicle was in operation. Vehicle became extremely difficult to steer, creating safety hazard for driver and child passenger. Inspection revealed 150A EPAS Mega Fuse, Part #L0114875AA, was melted due to electrical short in Power Steering Control Module. This is identical to the defect described in NHTSA Safety Recall 14V316000 / Ford 14S06. Fire risk confirmed by melted/burned fuse condition. Photos of failed component attached. Component is available for inspection. Ford Customer Service denied assistance under Recall 14S06 on 07/10/2026, claiming vehicle was not covered despite physical evidence of the exact defect described in the recall. Vehicle manufacture date is 06/2014. Ford Technical Service Bulletin 15-0082 acknowledges some 2014 vehicles may still have defective modules installed. Vehicle is currently inoperable. Owner has dependent child with medical therapy appointments requiring reliable transportation. Current mileage approximate as vehicle cannot be driven. Request immediate NHTSA investigation and enforcement under federal safety law 49 USC 30120.

The contact owns a 2014 Ford Explorer. The contact received the notification letter for NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the driver’s side exterior trim was loose. The vehicle was taken to the local dealer, and the contact was informed that the part was on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but the line was busy. The failure mileage was approximately 70,000.

I am the owner of a 2014 Ford Explorer. There is an open recall on the vehicle; Recall number: 24S02. The plastic retention clips holding the exterior A-pillar moldings may not be properly engaged, which can allow the pieces to loosen and fly off at highway speeds. During the period following receipt of the recall notices I have made attempts to have the recall resolved. I made the attempts during routine safety and emissions testing, scheduled and unscheduled maintenance service visits. I have been advised by the dealer that the parts are unavailable and Ford has provided no timeline for parts availability. I contacted Ford Corporation directly and have been unable to obtain a date when parts would be available and was redirected to the dealer. My understanding is that the dealer is unable to perform the requisite service because it is unable or unwilling to provide the necessary parts.

While sitting at a stop light, waiting to turn, the steering wheel went stiff, then I was forced to make the turn without the power steering. it started working again but made a very loud grindy noise. the noise has not gone away. I took it to a shop, and they assesed everything, and stated the power steering rack has a fault code, and that the inner tie rods are loose, along with they can hear the power steering rack motor making a lot of noise. while going down the road the steering wheel shakes, and when making turns the steering wheel sticks and I have to yank the wheel back to unstick it. the vehicle is available to be inspected, at any time. I was almost in an accident multiple times due to the steering sticking and the wild vibration in the wheel. please help