2020 FORD F-250 SD Complaints

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that soon after starting the vehicle, the vehicle shut off without warning. The contact made several attempts to restart the vehicle, but the vehicle failed to start. Due to the failure, the vehicle was towed to the dealer where a diagnostic test was performed. The diagnostic test determined that the high-pressure fuel pump had failed and destroyed the entire fuel system. In addition, the contact received notification of NHTSA Campaign Number: 25V686000 (Back Over Prevention); however, the part for the recall repair was unavailable. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer covered under warranty. The contact inquired about the recalls on the vehicle but the manufacturer offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 144,000.

The contact owns a 2020 Ford F-250 SD. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V626000 (Steering); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Rear camera displays a black distorted image for roughly 5 seconds, then a completely black screen meanwhile instructing to contact dealer. Dealer says that even though Ford announced a 15 year extended warranty, it is not attached to any VINs. Therefore they will not honor their statement from the Chief Operating Officer on October 22, 2025 on the Ford website. Dealer at Metro Ford advised me there was no way possible to escalate case, or send an email for guidance on the issue. Refused.

I am filing a complaint regarding a safety defect on my 2020 Ford F-250 (VIN: [XXX] ), which is included in NHTSA Recall 24V-957 (Ford Recall 24S78). I received Ford’s recall notice prior to the failure of the high-pressure fuel pump. When I contacted Ford at that time, I was informed that the recall remedy was not yet available. In March 2025, the high-pressure fuel pump failed suddenly while I was transporting livestock in a towed trailer with my three children in the truck. The vehicle experienced an abrupt loss of power in traffic and became unable to move. We had to remain stopped until a tow truck arrived, creating a significant safety hazard for my family and other drivers. The Ford dealer documented the failure as “high pressure pump froze up and cracked high pressure pump,” which caused metal contamination throughout the fuel system and required complete replacement of the pump, injectors, rails, lines, and a fuel tank flush. The total repair cost was $16,574.44, which I paid out of pocket. Ford has stated they cannot process reimbursement until the recall remedy becomes available, despite federal regulations allowing reimbursement for repairs completed after notification of a safety defect. I am requesting NHTSA’s assistance in ensuring Ford complies with the recall reimbursement requirements and continues to monitor this defect due to the sudden and dangerous nature of these failures. Thank you for your attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V626000 (Steering); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. While the contact’s husband was driving approximately 45-50MPH, the vehicle suddenly lost motive power and power steering functionality. The driver coasted to the side of the road, and the vehicle became inoperable. The vehicle was towed to the dealer, who determined that the high-pressure fuel pump (CP4 pump) had failed and there were metal fragments inside the fuel line. The CP4 pump was replaced. The dealer confirmed that the recall repairs were not completed. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

The transmission would hang up in 7th gear when stopping at red light, caution light or stop signs without warning. It would roll like normal when letting of brakes however when out in the middle of traffic stop signs or caution lights the truck would not move and would not shift as it was hung in 7th gear. The only way to get the truck back in 1st gear was to place the truck in park and turn the ignition off then restart the vehicle. This has happened 3 different times post bringing the truck to silsbee ford for a ecm and tcm reprogram. Originally called dealer back to reports extreme rough shifting and was told they did not mess with anything in the transmission and it was not due to anything they did, never received a call back from manager. No warning lights messages ever appeared to show the transmission had failed to down shift into first gear at the stop lights. All three of these events happened while my 7 year old child was in the truck and two of the times it was a near miss and narrowly avoided accidents. Prior to this since around 50,000 miles truck would shift rough with rough engagement into 3,4th,5th,6th, gears with frequent flare shifts and was told by dealers this was normal characteristic of the transmission.

The contact owns a 2020 Ford F-250 SD. The contact stated that while the vehicle was stopped at a traffic light, the transmission failed to downshift from seventh gear, causing the vehicle to jerk. The transmission warning light was illuminated, and the message "Power Train Malfunction - Reduce Power" was displayed on the Ford Mobile App. The contact's neighbor, an independent mechanic, diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V256000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

Safety of all people are affected by driving my truck with a steering wheel that might separate and cause a crash.. no loaner until fixed ...

On October 29, 2025, while traveling around a sweeping freeway transition ramp at 65 MPH in my 2020 Ford F-250 (46k miles on it), I hit a bump in the road. Suddenly the truck began violent, uncontrollable shaking of the front end of the truck and the steering wheel, feeling like the truck was about to fall apart. This terrifying, chaotic event caused me to struggle to steer and maintain control of the vehicle, sending me into the center divide. My son in law and 2 year old grandson were in the vehicle with me, visibly shaken by the event. Thankfully I was not pulling my travel trailer at the time, this could have ended in a critical situation. No warning lamps illuminated. Ford is aware of this issue and previously ordered a "customer satisfaction" repair, but that only covers 2017-2019 trucks. The truck is scheduled to be taken to the Ford dealership today 10/31/2025, however we are unclear whether there will be a cost for the repair.

We have had this truck a total of two months. The dealer told us that there were not recalls on it, come to find out there are two. The recalled part froze up and shattered that shot metal shavings all through the fuel system. This caused the truck to lose all power and shut down on a busy road which could have led to a major accident had it not been after rush hour. After towing the truck to a repair shop, we found out about the recalls. Come to find out, the warranty company nor Ford will pay to fix the vehicle due to nothing available. How are we the consumer liable for this when it is under recall and Ford has been working on a fix for a year? We have been told a fix would be around $10,000.