2021 FORD F-250 SD Complaints

The high pressure fuel pump failed while traveling causing the truck engine to shutdown placing us at risk of a collision when we took the vehicle to ford dealership in Morrilton, AR we were advised that the CP4 pump or high pressure fuel pump failed containing the entire fuel system with metal shavings. The cost to repair this failure is over $13,000 causing us to take out a loan.

On or about [XXX], [XXX] I contacted Ford customer relations about the roof installed molding Rear mounting points had broken apart on my vehicle (both sides) and the molding is lifting up. Advised that if could become dislodged during operation. Received a Case # [XXX]. After several calls, I was told no action will be taken on their part because the vehicle over 3yrs old. I contacted the local Ford dealership (Lafayette Ford) and was told by one of the addon tech that it's a known issue and that Ford currently carries the newly designed replacement part. He spoke to manager in the service department . He then sttn that I would need to get a case number, I told him that I'd had one and provided it to him. More phone calls made and they will not change their position. On 11/1/2024 I was told that the case was closed almost immediately after it was opened. Ms Tara sttd that the supervisor was going to request that the case be reopened. 11/18/2024, I called back because of no response. Ms Jaclyn sttn, not covered, Ford not doing anything. I don't know how long or when they broke. The roof has never been used to carry anything. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford F-250. The contact stated that while driving at an undisclosed speed, the transmission failed to shift as intended. The contact stated that the transmission was shifting erratically. Additionally, the contact stated that the vehicle was difficult to start and was idling rough. The vehicle was taken to the dealer however, the contact was informed that without the check engine warning light illuminated, there was no need for a diagnostic test. The contact stated that the failure was intermittent. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 95,000. VIN tool confirms parts not available.

I am the original owner of this 2021 F250, (by my notes, dates & miles may differ slightly by Ford/Dealer records) I first noticed Death-Wobble around [XXX] @ 3,040 miles & Ron Alpen Ford checked factory alignment & ordered an updated steering stabilizer. Updated steering stabilizer was on back order until around 8/8/23 @ 26,647 miles when it was installed on the F250. As you can see, over two thirds of this truck's three year bumper to bumper warranty was dissolved by back order. This is where I believe Ford Motor Company's engineering group got involved & recommended a custom alignment, I believe this was performed by Ron Alpen Ford around 4/8/24 @ 33,486 miles. As you can see, over half of this truck's remaining warranty was dissolved waiting on Ford Motor Company's assistance. Ford Motor Company fell silent after recommending I take the truck to a different Ford Dealer for a second opinion... I still do not believe a second opinion was the correct opinion of Ford... Ford should have supported Ron Alpen Ford further in this repair. I set up an appointment at Courtesy Ford, Courtesy had the truck for two full weeks straight... Ford claimed that the truck had conveniently made it outside of the warranty period... 12/3/24 @ 35,922 Courtesy replaced the drag link & the steering stabilizer a SECOND time as the continuing death-wobble had destroyed the first updated steering dampener at my expense because the truck was conveniently out of the 3 year warranty period... Courtesy also decided to return the truck to its original factory alignment even though they were asked not to. Death-wobble continued as of [XXX] @ 36,105 miles. I have contacted Ford Motor Company, Ron Alpen Ford & Courtesy Ford on 12/11/24 to inform them the truck still has Death-Wobble & as of 12/27/24 no reply from any one. I have called Courtesy Ford requesting my money back because they guaranteed the truck would be fixed & it clearly is not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford F-250. The contact stated that while driving 55 MPH, the steering wheel started to feel loosened and shaky. The contact pulled on the steering wheel and the steering wheel detached. The steering wheel was re-attached. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 127,000.

[XXX] 275m rear axle tubes are crushed in and it has eaten the end off of the driveshaft. Truck has not towed more than 17000 lbs via gooseneck trailer. Reached out to Ford Motor Company and go no solution for repairs. Same rear-ended has s recall for the very same damage to the axle tubes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford F-250. The contact stated that while the vehicle was at the independent mechanic for routine maintenance, the mechanic informed the contact that a small amount of fluid had leaked from the front differential. Additionally, the contact stated while driving at various speeds, there was an abnormal metallic and whining sound coming from the front driver's side of the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000.

The contact owns a 2021 Ford F-250. The contact stated while driving at an undisclosed speed, the TPMS warning light illuminated. The contact pulled over and noticed a bolt in the front passenger's side tire. Roadside Assistance arrived on the scene and detected an abnormal odor coming from the vehicle. Upon inspection under the hood, Roadside Assistance discovered that the battery was swollen and informed the contact that the battery could catch on fire. The front passenger's side tire and battery were replaced by Roadside Assistance. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 30,000.

The contact owns a 2021 Ford F-250. The contact stated while driving approximately 15 MPH, the vehicle stalled. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel pump and module needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 8,500.

Transmission would not engage the next gear , while proceeding through a large traffic intersection. Very scary