2012 FORD F-350 Complaints

FIRST INCIDENT AT 20K MILES: AS I WAS DRIVING DOWN AN INTERSTATE HIGHWAY I CROSSED A BRIDGE JOINT AND THE FRONT END STARTED TO SHAKE VIOLENTLY. THE HORIZONTAL STEERING STABILIZING SHOCK ABSORBER FAILED. SECOND INCIDENT AT 49K MILES. AS I WAS DRIVING DOWN AN INTERSTATE HIGHWAY THE FRONT END STARTED TO SHAKE VIOLENTLY. THE HORIZONTAL STEERING STABILIZING SHOCK ABSORBER FAILED. 99.9 PERCENT OF THE MILES ON THIS VEHICLE ARE ON HIGHWAYS. THIS VEHICLE DOES NOT GO OFF-ROAD. THE FAILURE OF THE HORIZONTAL STEERING STABILIZING SHOCK ABSORBER IS A SERIOUS SAFETY HAZARD. HAD I BEEN ON SLIPPERY ROADS OR TOWING A TRAILER WHEN THE SHOCK FAILED, LOSS OF CONTROL AND SERIOUS INJURY COULD HAVE OCCURRED. *TR

TURBO CHARGER TUBE FAILED AT THE PLASTIC CONNECTION JOINT ON THE TURBO. PLASTIC CONNECTION BROKE CAUSING A SUDDEN LOSS OF POWER AT HIGHWAY SPEED. 4-FAILURES IN FLEET TRUCKS WITH THE SAME ISSUE. ONE TURBO HOSE HAD A CRIMP BAND JOINT FAILURE. THIS COULD RESULT IN A REAR END CRASH ON A TRUCK PULLING A TRAILER. FORD SAID ITS NOT A PROBLEM. 6.7 ENGINE EQUIPPED. *TR

ON 11/3/14, AT OUR OPERATION, WE HAD A COLLISION INVOLVING OUR EMPLOYEE AS HE WAS BACKING UP OUR 2012 F350 WHEN HIS FOOT GOT CAUGHT UNDER THE BRAKE PEDAL, CAUSING HIM TO BACK INTO A DOOR ON A BUILDING. IT APPEARS DUE TO THE DESIGN AND SPACING OF THE PEDALS THAT IT IS POSSIBLE TO GET YOUR FOOT STUCK UNDER THE BRAKE PEDAL AS YOU PIVOT FROM THE ACCELERATOR TO THE BRAKE PEDAL. COINCIDENTALLY, ON 11/6 ONE OF THE LOCAL COMPANIES HAD A SIMILAR EVENT INVOLVING A 2012 F350 WHEN THERE EMPLOYEE WAS APPROACHING AN INTERSECTION, HE WENT TO STOP BUT HIS FOOT GOT CAUGHT UNDER THE BRAKE PEDAL AND HE WENT THROUGH AN INTERSECTION RESULTING IN A COLLISION. APPEARS ON THE NEWER 2014 F350 MODELS, THE BRAKE PEDAL IS NARROWER, REDUCING THE CHANCE FOR THE FOOT TO GET CAUGHT. SPOKE WITH FORD DEALER ABOUT THE ISSUE. THEY ADVISED BRAKE PEDAL COULD NOT BE LOWERED AND BRAKE PEDAL COULD NOT BE MODIFIED TO THE NEWER STYLE BECAUSE THE BOLT HOLE PATTERN WAS DIFFERENT. NO ACTION WAS TAKEN. EMAILED FORD ON 11/21/14, THEY COULD NOT ADVISE OF ANY MODIFICATIONS. *TR

THIS IS THE THIRD TIME THAT MY TRUCK HAS LEFT ME ON THE SIDE OF THE ROAD. FORD HAD A RECALL OF ALL 2012 AMBULANCE F350 BECAUSE OF THIS EXACT SITUATION AND IS LEAVING THE CONSUMER TO WORRY WITH IT ON THEIR OWN. THE ACTUAL PROBLEM IS THE EGT SENSOR 13 AND 14 IN THE EXHAUST SYSTEM. THESE SENSORS CONTINUE TO FAIL AND ALL FORD CAN DO IS TO KEEP MY VEHICLE FOR 4-5 DAYS AND TELL ME THAT THEY CANT FIND THE ISSUE AND THEY REPLACE THE SENSORS (ONLY TO FAIL AGAIN IN ABOUT A MONTH). I CAN NOT DRIVE THIS VEHICLE ANYWHERE WITHOUT THE THOUGHT OF FAILURE. THERE IS NO WAY I CAN TAKE THIS TRUCK OUT OF MY NORMAL AROUND TOWN AREA AS IF FAILURE DOES OCCUR, I AM STUCK. I AM AFRAID THAT IT IS GOING TO DIE ON ME IN TRAFFIC AND CAUSE AN ACCIDENT OR DEATH OF MYSELF OR A PASSENGER. I HAVE TAKEN IT TO 3 DIFFERENT LOCAL DEALERS ONLY TO BE TOLD THAT THEY DON'T HAVE A CLUE AND KNOW NOTHING OF ANY OTHER SIMILAR INSTANCES OF THIS EVER HAPPENING. (I CAN SHOW YOU 50 CASES ONLINE THAT HAVE HAPPENED TO OTHER OWNERS OF THE SAME VEHICLE) I AM LOOKING TO GET THIS TAKEN CARE OF AS SOON AS POSSIBLE AS I AM DRIVING AT $65,000 VEHICLE THAT I CANT TRUST TO DRIVE ACROSS THE STATE LINE. ANY RECOURSE THAT YOU CAN OFFER IS VERY MUCH APPRECIATED AS FORD IS ACTING CLUELESS TO THIS ONGOING ISSUE. THANK YOU FOR YOUR HELP. *JS

TL* THE CONTACT OWNS A 2012 FORD F-350. AFTER THE CONTACT STARTED THE VEHICLE, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE EGT EXHAUST TEMPERATURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 68,178.

HELLO, I WOULD LIKE TO REPORT A MAJOR SAFETY PROBLEM WITH THE 2012 F350 FORD SUPER DUTY TRUCKS WITH THE 6.7 POWER STROKE DIESEL MOTOR. WE WERE TRAVELING ON HIGHWAY 72 IN ATHENS, LIMESTONE COUNTY, ALABAMA. A MESSAGE CAME UP ON DISPLAY THAT SAID "STOP SAFELY NOW". BEFORE I COULD EVEN STOP THE TRUCK SHUT ITSELF OFF IN THE MIDDLE OF THE HIGHWAY. THERE WE SAT, IN THE MIDDLE OF THE HIGHWAY WITH A TRUCK THAT WOULD NOT RUN. WE HAD TO GET OUT AND PUSH THE THING OUT OF THE ROAD. PLEASE REFER TO SAFETY RECALL NOTICE 13S10 / NHTSA RECALL 13V525. THIS RECALL DESCRIBES THE PROBLEM WE ARE HAVING, BUT THIS RECALL IS FOR AMBULANCES ONLY. WHY WOULD FORD ONLY RECALL AMBULANCES WHEN ALL OF THEIR 2012 F350 SUPER DUTY POWER STROKES MOTORS HAVE THIS SAME MAJOR SAFETY PROBLEM. OUR SAFETY WAS A RISK HERE AND I WANT SOME ANSWERS. THE TRUCK HAS A DEFECT THAT NEEDS TO BE CORRECTED, NOW BEFORE SOMEONE IS KILLED. I WOULD RATHER HAVE THE TRUCK MOTOR MELT DOWN AS TO BE STUCK IN THE MIDDLE OF THE HIGHWAY. A CORRECTION HAVE BEEN MADE TO THE 2013 MODELS TO PREVENT THIS FROM HAPPENING WITH THOSE MODELS, BUT NOTHING HAS BEEN DONE TO CORRECT THIS ISSUE WITH OUR TRUCK. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WAS GOING INTO AN INTERSECTION AND MY F-350 DIED AND DISPLAYS A STOP SAFELY NOW MESSAGE, WHICH CAUSED ME TO DIE RIGHT BEFORE I WENT THROUGH THE INTERSECTION. ENDED UP BEING AN EGT SENSOR. THEIR ARE 4 ON THIS TRUCK AND NOW ANOTHER ONE HAS GONE OUT LEAVING ME STRANDED AGAIN. THIS HA SBECOME SUCH AN ISSUE THAT FORD HAS A NATIONAL BACKORDER ON THESE SENSORS, AND THEY WONT WARRANTY THE PART, AND THE EXTENDED WARRANTY WILL ONLY COVER THEM AS THEY GO OUT. THIS TRUCK ONLY HAS 60,800 MILES ON IT. THIS IS UNACCEPTABLE. *TR

I WAS DRIVING DOWN THE ROAD AT 45 MPH IN 5 O'CLOCK TRAFFIC AND A STOP SAFELY NOW MESSAGE CAME ON MY MESSAGE BOARD AND IMMEDIATELY SHUT MY TRUCK DOWN ON THE ROAD BLOCKING TRAFFIC AND I WAS PULLING A DUMP TRAILER. THERE WAS NO WAY TO PUSH IT OUT OF THE ROAD AND NO WHERE TO PUSH IT TO IF I WAS ABLE . WAITED ON A TOW TRUCK FOR TO HOURS WHILE ALL THE PASSING MOTORISTS GOT ANGRY AND MADE THAT SECTION OF THE ROAD VERY DANGEROUS! *TR

WARNING CAME ON SAYING "STOP SAFELY NOW" AND AS I PULLED TO THE SIDE OF THE ROAD THE TRUCK SHUT DOWN AND WOULD NOT RE-START. LUCKILY I WAS NOT ON A BUSY ROAD, PULLING A TRAILER OR OUT OF CELL RANGE OR THERE DEFINITELY COULD HAVE BEEN A PROBLEM. BECAUSE THERE IS NO WARNING AND THE VEHICLE WILL NOT START AGAIN AND THESE TRUCKS ARE WAY TO BIG TO SIMPLY PUSH OFF THE ROAD THIS IS A VERY DANGEROUS SITUATION. AFTER LOOKING INTO THE PROBLEM ONLINE I HAVE DISCOVERED THAT THIS IS AND HAS BEEN A PROBLEM ON THESE TRUCKS AND NOW THAT I HAVE BEEN TOLD THAT THE REPLACEMENT SENSOR IS ON NATIONAL BACKORDER AND WILL TAKE AN UNDETERMINED AMOUNT OF TIME TO FIND, THIS IS A VERY COMMON PROBLEM. THESE ARE LARGE TRUCK AND OFTEN ARE PULLING LARGE LOADS, THIS PROBLEM OF A SENSOR THAT CAN COMPLETELY SHUT DOWN A TRUCK LEAVING IT STRANDED IS A VERY DANGEROUS SITUATION NOT ONLY FOR THE DRIVER BUT EVEN MORE FOR THE OTHERS ON THE ROAD SINCE IT WILL BE IMPOSSIBLE FOR EVERYONE TO SAFELY GET OUT OF TRAFFIC BEFORE THE TRUCK SIMPLY STOPS. THERE ARE 4 EGT EXHAUST GAS TEMPERATURE SENSORS ON THESE VEHICLES, I HAD ONE FAIL CAUSING THE PROBLEM. *TR

AT 55 MILES AN HOUR ON ROUGH PAVEMENT, THE TRUCK BEGIN TO VIOLENTLY SHAKE BACK AND FORTH. THIS SHAKING AND JERKING CAUSED ME TO ENTER INTO THE ONCOMING LANE OF TRAFFIC. IN ORDER TO REGAIN I HAD TO SLAM ON THE BRAKE PEDAL CONTROL THEREBY GETTING THE SPEED DOWN TO 40 MILES AN HOUR. FORD SUGGESTED I CHECKING THE BALL JOINTS AND THE STEERING STABILIZERS. AFTER SPENDING OVER $600 IN PARTS (NOT COVERED BY WARRANTY)AND REPLACING THE WHOLE FRONT END LINKAGE, THE VEHICLE THEN DROVE FINE UNTIL I REACHED ANOTHER 45 THOUSAND MILES OR APPROXIMATELY 90 THOUSAND MILES TOTAL ON TRUCK. NOW IT HAS REPEATED THE SAME PROCESS ALL OVER AGAIN THROWING ME INTO THE OPPOSITE LANE OF TRAFFIC. THE REASON FOR PURCHASING A NEW TRUCK IS TO HAVE A SAVE VEHICLE TO USE FOR PERFORMING MY JOB. THIS TRUCK HAS ALL ORIGINAL EQUIPMENT AND HAS NOT BEEN ALTERED IN ANY WAY PRIOR TO THIS EXPERIENCE. THIS IS DEFINITELY A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY FORD. I HAVE FOUND AN AFTERMARKET STABILIZER BAR THAT CORRECTED THE PROBLEM, HOWEVER I FEEL THAT FORD SHOULD RECALL AND REPAIR THIS PROBLEM WITH THE PROPER EQUIPMENT BEFORE SOMEONE LOOSES THEIR LIFE OF IT. *TR