2016 FORD F-350 SD Complaints

TL* THE CONTACT OWNS A 2016 FORD F-350 SD. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE VEERED TO THE LEFT DRASTICALLY WHILE THE CRUISE CONTROL WAS ACTIVATED. THE CONTACT LOST CONTROL OF THE VEHICLE, CRASHED INTO SOME CONCRETE, AND THEN SPED ACROSS THE ROAD IN THE OPPOSITE DIRECTION OF TWO LANE TRAFFIC ON A FOUR LANE HIGHWAY. THE CONTACT SUSTAINED MINOR BRUISING, BUT DID NOT RECEIVE MEDICAL TREATMENT. A POLICE OFFICER WAS PRESENT, BUT A POLICE REPORT WAS NOT FILED. THE DEALER (SAM WAMPLER'S FREEDOM FORD, 720 S GEORGE NIGH EXPY, MCALESTER, OK 74501, (918) 423-2800) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO RECALL CAMPAIGN. THE MANUFACTURER HAD SEVERAL TSBS REGARDING THE ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, AND POWER TRAIN. THE CONTACT WAS UNCERTAIN IF THE INFORMATION WAS RELATED TO THE FAILURE. THE VEHICLE WAS TOWED TO A YARD AND WAS NOT YET INSPECTED BY THE MANUFACTURER TO DETERMINE THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,200.

I WAS JUST RECENTLY INVOLVED IN A HEAD ON COLLISION WITH A TREE WHEN I LOST CONTROL OF MY VEHICLE, WHICH IS A NEW 2016 FORD F-350, ON AUGUST 24TH, 2017. THIS ACCIDENT RESULTED IN A TOTAL OF 5 SURGERIES IN LESS THEN 11 DAYS! I HAVE SEVERE TRAUMA & OTHER RELATED INJURIES THAT WILL REQUIRE MORE SURGERIES. THE ENTIRE FRONT END OF MY TRUCK WAS PUSHED BACK ABOUT 2-3 FEET & NONE OF MY AIRBAGS DEPLOYED! NEITHER DRIVER SIDE NOR PASSENGER SIDE AIR BAGS DEPLOYED...LET ALONE ANY OF THE SIDE AIRBAGS! I'VE HAD NO LUCK IN DEALING WITH ANYONE FROM FORD CORPORATE & WOULD LIKE TO KNOW HOW I CAN GET SOMEONE TO HELP ME ADDRESS THIS ISSUE? I'VE CALLED EVERYONE I COULD THINK OF, BUT HAVE HAD NO LUCK. I WAS ACTUALLY TOLD BY FORD CUSTOMER RELATIONS THAT I NEEDED TO READ MY OWNERS MANUAL TO FIND OUT WHY MY AIRBAGS DIDN'T DEPLOY! CAN YOU BELIEVE THAT'S WHAT THEY TOLD ME?! TRUE STORY! I WAS COMPLETELY DUMBFOUNDED BY THEIR COMMENT. SO IF YOU CAN HELP ME, THEN PLEASE FEEL FREE TO CONTACT ME AT: [XXX] OR VIA EMAIL @ [XXX] THANK YOU FOR YOUR TIME & RESPONSE TO THIS MATTER! RESPECTFULLY SUBMITTED- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*DT*DT*JB*DT*JB

VEHICLE HAS 30K MILES ON IT. WAS DRIVING DOWN THE ROAD, VEHICLE SHUT UP, AND WOULD NOT START BACK UP. TOOK TO DEALER, STATED IT WAS A FUEL PUMP PROBLEM, THAT THE FUEL PUMP IN THE TRUCK BLEW UP AND SENT METAL SHREDS THROUGH THE FUEL RAIL SYSTEM AND INTO THE ENGINE. FORD DENIED THE WARRANTY STATING THE FUEL WAS CONTAMINATED WITH TO MUCH WATER. UPON HAVING MY FUEL TESTED, IT WAS DETERMINED IT WAS NOT CONTAMINATED AND THEY PAID 9000 OF REPAIR COST, AND I PAID 1000. I HAVE TWO VEHICLES (THE OTHER WHICH I WILL ALSO MAKE A COMPLAINT AS WELL) AND BOTH VEHICLES HAVE UNSAFETLY SHUT OFF AND LOST POWER. AFTER DOING RESEARCH, THE FUEL PUMP IN THE TRUCKS IN NOT RATED FOR THE LUBRICITY THE DIESEL FUEL IN AMERICA OFFERS. I HAVE SPOKEN TO SEVERAL MECHANICS WHO SAID THE PUMP WILL BLOW UP IF YOU DO NOT USE A FUEL ADDITIVE. FUEL SPECIFICALLY STATES TO USE UNITED STATES ULTRA LOW DIESEL FUEL IN THEIR SYSTEM, AND DOES NOT REQUIRE THEIR CONSUMERS TO USE FUEL ADDITIVES. THE PUMP IS NOT RATED, AND FORD IS PUTTING THESE PUMPS IN THEIR TRUCKS KNOWING THEIR NOT RATED FOR ULSD IN THE UNTIED STATED.

VEHICLE HAS 10K MILES ON IT. WAS DRIVING DOWN THE ROAD, VEHICLE SHUT UP, AND WOULD NOT START BACK UP. TOOK TO DEALER, STATED IT WAS A FUEL PUMP PROBLEM, THAT THE FUEL PUMP IN THE TRUCK BLEW UP AND SENT METAL SHREDS THROUGH THE FUEL RAIL SYSTEM AND INTO THE ENGINE. FORD DENIED THE WARRANTY STATING THE FUEL WAS CONTAMINATED WITH TO MUCH WATER. UPON HAVING MY FUEL TESTED, IT WAS DETERMINED IT WAS NOT CONTAMINATED AND THEY PAID 9000 OF REPAIR COST, AND I PAID 1000. I HAVE TWO VEHICLES (THE OTHER WHICH I WILL ALSO MAKE A COMPLAINT AS WELL) AND BOTH VEHICLES HAVE UNSAFETLY SHUT OFF AND LOST POWER. AFTER DOING RESEARCH, THE FUEL PUMP IN THE TRUCKS IN NOT RATED FOR THE LUBRICITY THE DIESEL FUEL IN AMERICA OFFERS. I HAVE SPOKEN TO SEVERAL MECHANICS WHO SAID THE PUMP WILL BLOW UP IF YOU DO NOT USE A FUEL ADDITIVE. FUEL SPECIFICALLY STATES TO USE UNITED STATES ULTRA LOW DIESEL FUEL IN THEIR SYSTEM, AND DOES NOT REQUIRE THEIR CONSUMERS TO USE FUEL ADDITIVES. THE PUMP IS NOT RATED, AND FORD IS PUTTING THESE PUMPS IN THEIR TRUCKS KNOWING THEIR NOT RATED FOR ULSD IN THE UNTIED STATED.

PURCHASED NEW FEDERAL 35-12.5R20 COURAGIA MT TIRE, WHEELS TPMS MOUNTED AND BALANCED INSTALLED ON 2016 F-350 WITH 19340 MILES AT FIRST WE HAD A LOT OF TROUBLE WITH THE TPMS THE DEALER SAID THAT THEY SOMETIMES DON'T WORK AND TO JUST IGNORE THE LIGHT. I KNEW THAT WAS WRONG AND KEPT CHECKING TIRE PRESSURE AT 65 PSI TIRES ROAD ROUGH AND PULLED TO THE RIGHT I TOOK IT TO MY LOCAL SHOP AND THEY CHECKED ALIGNMENT AND SAID IT WAS PERFECT. ALSO SAID A TIRE MUST BE OUT OF ROUND CAUSING THE ROUGH RIDE. DEALER FOR TIRE IS 1,500 MILES AWAY CONTINUED DRIVING VEHICLE AND ON A TRIP IT GOT SO BAD THAT I REMOVED THE TIRE FROM THE TRUCK AND CAME HOME ON THE SPARE AFTER INSPECTING TIRE YOU CAN CLEARLY SEE BROKEN BELT SITUATION TWO OF THE OTHER TIRES ARE SHOWING SAME SIGNS OF PROBLEM CALLED DEALER AND HOT MAJOR RUNAROUND AFTER TWO WEEKS GOT A PERSONS CELL PHONE NUMBER SHE IS TRYING TO HELP. IT SAYS HER COMPANY WON'T ALLOW CERTAIN THINGS SO I PAID 160 TO SHIP TIRES TO UTAH. 2,000 MILES AWAY TO SEE IF THEY WILL GIVE ME ANY CREDIT TOWARDS NEW TIRES CALLS AND EMAILS TO FEDERAL TIRE COMPANY GO UNANSWERED ANTHEM TIRE WILL NOT GIVE ME THE NAME OF THEIR DISTRIBUTOR I FEEL LIKE THEY ARE GOING TO MAKE IT SO DIFFICULT THAT PEOPLE WILL JUST GIVE UP, THEY'RE SHOULD BE WARRANTY INFO GIVEN WITH EACH NEW TIRE

PURCHASED NEW FEDERAL 35-12.5R20 COURAGIA MT TIRE, WHEELS TPMS MOUNTED AND BALANCED INSTALLED ON 2016 F-350 WITH 19340 MILES AT FIRST WE HAD A LOT OF TROUBLE WITH THE TPMS THE DEALER SAID THAT THEY SOMETIMES DON'T WORK AND TO JUST IGNORE THE LIGHT. I KNEW THAT WAS WRONG AND KEPT CHECKING TIRE PRESSURE AT 65 PSI TIRES ROAD ROUGH AND PULLED TO THE RIGHT I TOOK IT TO MY LOCAL SHOP AND THEY CHECKED ALIGNMENT AND SAID IT WAS PERFECT. ALSO SAID A TIRE MUST BE OUT OF ROUND CAUSING THE ROUGH RIDE. DEALER FOR TIRE IS 1,500 MILES AWAY CONTINUED DRIVING VEHICLE AND ON A TRIP IT GOT SO BAD THAT I REMOVED THE TIRE FROM THE TRUCK AND CAME HOME ON THE SPARE AFTER INSPECTING TIRE YOU CAN CLEARLY SEE BROKEN BELT SITUATION TWO OF THE OTHER TIRES ARE SHOWING SAME SIGNS OF PROBLEM CALLED DEALER AND HOT MAJOR RUNAROUND AFTER TWO WEEKS GOT A PERSONS CELL PHONE NUMBER SHE IS TRYING TO HELP. IT SAYS HER COMPANY WON'T ALLOW CERTAIN THINGS SO I PAID 160 TO SHIP TIRES TO UTAH. 2,000 MILES AWAY TO SEE IF THEY WILL GIVE ME ANY CREDIT TOWARDS NEW TIRES CALLS AND EMAILS TO FEDERAL TIRE COMPANY GO UNANSWERED ANTHEM TIRE WILL NOT GIVE ME THE NAME OF THEIR DISTRIBUTOR I FEEL LIKE THEY ARE GOING TO MAKE IT SO DIFFICULT THAT PEOPLE WILL JUST GIVE UP, THEY'RE SHOULD BE WARRANTY INFO GIVEN WITH EACH NEW TIRE

PURCHASED NEW FEDERAL 35-12.5R20 COURAGIA MT TIRE, WHEELS TPMS MOUNTED AND BALANCED INSTALLED ON 2016 F-350 WITH 19340 MILES AT FIRST WE HAD A LOT OF TROUBLE WITH THE TPMS THE DEALER SAID THAT THEY SOMETIMES DON'T WORK AND TO JUST IGNORE THE LIGHT. I KNEW THAT WAS WRONG AND KEPT CHECKING TIRE PRESSURE AT 65 PSI TIRES ROAD ROUGH AND PULLED TO THE RIGHT I TOOK IT TO MY LOCAL SHOP AND THEY CHECKED ALIGNMENT AND SAID IT WAS PERFECT. ALSO SAID A TIRE MUST BE OUT OF ROUND CAUSING THE ROUGH RIDE. DEALER FOR TIRE IS 1,500 MILES AWAY CONTINUED DRIVING VEHICLE AND ON A TRIP IT GOT SO BAD THAT I REMOVED THE TIRE FROM THE TRUCK AND CAME HOME ON THE SPARE AFTER INSPECTING TIRE YOU CAN CLEARLY SEE BROKEN BELT SITUATION TWO OF THE OTHER TIRES ARE SHOWING SAME SIGNS OF PROBLEM CALLED DEALER AND HOT MAJOR RUNAROUND AFTER TWO WEEKS GOT A PERSONS CELL PHONE NUMBER SHE IS TRYING TO HELP. IT SAYS HER COMPANY WON'T ALLOW CERTAIN THINGS SO I PAID 160 TO SHIP TIRES TO UTAH. 2,000 MILES AWAY TO SEE IF THEY WILL GIVE ME ANY CREDIT TOWARDS NEW TIRES CALLS AND EMAILS TO FEDERAL TIRE COMPANY GO UNANSWERED ANTHEM TIRE WILL NOT GIVE ME THE NAME OF THEIR DISTRIBUTOR I FEEL LIKE THEY ARE GOING TO MAKE IT SO DIFFICULT THAT PEOPLE WILL JUST GIVE UP, THEY'RE SHOULD BE WARRANTY INFO GIVEN WITH EACH NEW TIRE

AT APPROX. 4600 MILES THE ENGINE STARTED TO SHAKE VIOLENTLY A COUPLE OF MILES AFTER THE EMISSION REGENERATION STARTED. FORD HAS A SERVICE BULLETIN ON THIS ISSUE FOR F350 SUPER DUTY TRUCKS BUILT IN 2016. APPARENTLY THE COMPUTER INCREASES THE FUEL IN ONE SIDE OF THE CYLINDER HEAD IN ORDER TO BURN OFF THE SOOT ON THE EMISSION FILTER. THIS CAUSES THE ENGINE TO BACK FIRE CONTINUALLY. THE FIRST TIME IT HAPPENED WE THOUGHT THAT THE EXHAUST FELL OFF IT SOUNDED SO BAD. THE SHAKING GOT TO BE SO BAD THAT WE HAD TO PULL OFF TO THE SIDE OF THE ROAD AND TURN OFF THE ENGINE WHEN IT HAPPENS. THE TRUCK WAS IN THREE TIMES FOR SERVICE AT 5985, 10669 AND 15210. FIRST, FORD DID A SOFTWARE UPDATE. THE SECOND TIME IT WAS IN FOR REPAIR, THE DEALER PULLED OFF THE CYLINDER HEAD AND REPLACED IT. THAT DIDN'T WORK EITHER. NOW, FORD HAS DECIDED TO REPLACE THE ENTIRE ENGINE. IT TAKES ABOUT 5000 MILES FOR THE ISSUE STARTS HAPPENING, SO WE WILL SEE IF THE NEW ENGINE DOES THE SAME THING.

I WAS DRIVING DOWN HIGHWAY 101 AND HIT A BUMP GOING APPROXIMATELY 65 MPH. THERE WERE 4 ADULT MALES IN THE TRUCK. AFTER I HIT A BUMP IN THE ROAD, MY STEERING WHEEL STARTED SHAKING "VIOLENTLY." EVERYONE IN THE TRUCK WAS SCARED. I TOOK MY FOOT OFF THE GAS AND STARTED SLOWING DOWN. WHEN THE TRUCK GOT TO ABOUT 35 MPH, THE VIOLENT SHAKING STOPPED. ON MY RETURN BACK HOME ON THE SAME TRIP, AGAIN THE SAME EXACT SITUATION HAPPENED WHEN I DROVE OVER A LANE DIVIDER. MY STEERING WHEEL IS NOW OUT OF ALIGNMENT FROM WHEN I BOUGHT THE TRUCK ABOUT 1 1/2 YEARS AGO. I TOOK MY TRUCK TO HARPER MOTORS IN EUREKA, CA (ROBERT BARRERA SERVICE MANAGER 707-443-7311) TO BE CHECKED OUT ON JUNE 28, 2017. THE R/O NUMBER WAS 785884/1. THEIR RESULT WAS THE FOLLOWING AND DOCUMENTED "CUSTOMER STATES AROUND 60-65 MPH SLIGHT RIGHT TURN OVER LANE DIVIDERS FRONT END SHOOK HEAVILY HAS HAPPENED TWICE. CHECK AND ADVISE. WORK PERFORMED BY TOM CURTIS. TEST DROVE UNIT TO TRINIDAD AND BACK UNABLE TO VERIFY CONCERN. INSPECT FRONT SUSPENSION ALL COMPONENTS LOOK GOOD. NO CONCERNS FOUND MADE CUSTOMER AWARE." NOTHING WAS DONE TO MY TRUCK TO ADDRESS THIS ISSUE NOR WAS MY STEERING WHEEL PLACED BACK INTO ALIGNMENT. I HAVE DONE MY RESEARCH AND KNOW THIS IS CALLED THE "DEATH WOBBLE." IT SHOULD BE NOTED THAT LESS THAN 1 WEEK PRIOR TO THIS HAPPENING, I TOOK MY TRUCK INTO HARPER MOTORS FOR A FULL INSPECTION AND OIL CHANGE. AT THAT TIME, MY TIRE PRESSURE WAS ALSO CHECKED.

THE VEHICLE WAS PARKED ON AN INCLINE, WITH THE FRONT OF THE TRUCK POINTING UP THE SLOPE. THE TRANSMISSION WAS SHIFTED FROM DRIVE TO NEUTRAL, THE PARKING BRAKE WAS APPLIED, AND THEN THE TRANSMISSION WAS SHIFTED FROM NEUTRAL TO PARK. THE VEHICLE WAS LEFT UNATTENDED, AND SHORTLY AFTER THAT, IT ROLLED 10-15 FEET BACKWARDS, WITH THE TRANSMISSION IN PARK, AND THE PARKING BRAKE FULLY APPLIED. IT WAS FOUND STOPPED ON LEVEL GROUND. UPON REALIZING WHAT HAPPENED, I REPEATED THE PARKING PROCESS USING THE SAME SHIFT SEQUENCE, D-N-P, WITH THE SAME RESULTS. ADDITIONALLY, I TRIED PARKING THE TRUCK POINTING DOWN A SLOPE. IN THIS SITUATION, THE TRUCK ROLLED FORWARD, AND HAD TO BE STOPPED USING THE BRAKE PEDAL. I IMMEDIATELY TOOK THE TRUCK TO THE DEALER WHO I BOUGHT IT FROM. THEY COULD NOT REPLICATE THE PROBLEM AND TOOK NO ACTION TO INVESTIGATE OR REPAIR THE TRANSMISSION.