2020 FORD F-550 Complaints

The contact owns a 2020 Ford F-550. The contact stated while driving 60-70 MPH, the contact noticed a strong fuel odor. The message "Fuel Pressure Low" was displayed. The contact was driven to the residence. The contact stated that upon inspecting the vehicle, he noticed that approximately 40 gallons of fuel had leaked out of the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in a related recall. The contact later became aware that the VIN was included in NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 34,704. VIN tool confirms parts not available.

frame crack right behind cab. have two trucks with the same issue second vin ends in [XXX]. ford had a safety program 21B04 that expired which means they are aware of this issue and should issue a recall for it. ford has repeatedly refused to help with this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Ford Motor Company has had a known issue with the truck frames cracking on the F-550 chassis. They acknowledged it by doing a recall, which either replaced or repaired the chassis frame or installed reinforcement braces if no cracks were visible. The recall expired in September of 2023. In October 2023 we noticed a crack on the frame just outside the recall reinforcement brace that Ford-certified technicians installed. We found another in November (reinforcement brace installed) and another in January (with Ford's new and improved frame produced due to a recall issue). Ford has denied making the repairs since the original warranty expired, even though this was the same related issue. We have been dealing with Ford Motor Company since October in hopes of resolving the issue but they continue to give us any resolution. The problem has not only caused a burden on our workforce but also caused great safety concerns. With Ford avoiding responsibility, they are allowing trucks to operate daily on our highway system, which becomes a safety concern for not only the driver but for many other motorists. The problem existed, but the issue was not resolved, all we are asking is that they take responsibility for making the repairs and permanently resolving the issue for the safety of all motorists.

The contact owns a 2020 Ford F-550. The contact stated while driving approximately 30 MPH, the vehicle emitted a strong odor of fuel into the cabin. The contact stated that other drivers were pointing at the underside of the vehicle. The contact pulled over and observed fuel leaking from a filter, the underside of the hood and engine compartment on the driver's side were covered in fuel. The contact stated no warning light was illuminated. The contact called a dealer and was advised to change the filter. The contact stated that the vehicle experienced a failure a second time and had the vehicle towed to the same dealer. The dealer diagnosed that there was rust in the fuel filter which had contaminated the fuel injection system. The vehicle had not been repaired. The contact had contacted a second dealer and was advised that the failure could be related to NHTSA Campaign Number: 22V013000 (Fuel System, Diesel). The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.

The contact owns a 2020 Ford F-550. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Forest River Georgetown constructed on a 2020 Ford F53 chassis. The contact stated that the weight of the motorhome was falsely advertised and that the motorhome was over the weight limit for the chassis it was built. The contact stated that the motorhome OCCC (Occupant Carrying Capacity Certificate) advertised for the motorhome was 19,208; however, the contact weighed the motorhome with the motorhome completely empty and the certified weight was 21,080. The contact stated that while driving the motorhome, an abnormal clanking and popping noise was coming from the vehicle while driving. The contact stated that the vehicle would push its way through corners and turns due to the weight of the motorhome. The dealer was notified of the failure and stated that they were unable to perform the needed repair. Both the motorhome and chassis manufacturer were notified of the failure. The contact stated that the chassis manufacturer claimed that the motorhome was overweight and the cause of the failure. The motorhome manufacturer claimed that the weight was correct and that there was no failure with the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 2,200.

The contact owns a 2020 Ford F-550. The contact stated while driving 45 MPH, the transmission started slipping. The check engine warning light was illuminated. The contact pulled to the side of the roadway. The vehicle was towed to an independent mechanic. The vehicle was taken to an independent mechanic where it was diagnosed that the planetary ring gear needed to be replaced under NHTSA Campaign Number: 22V256000 (Power Train). The VIN was included in the recall. The vehicle was then towed to the local dealer who informed the contact that they could not accommodate the vehicle for the recall repair due to the size of the vehicle. The vehicle was towed to a second dealer, Northside Ford Truck Sales, Inc. (6221 NE Columbia Blvd, Portland, OR 97218) who informed the contact that the vehicle would be repaired at his own expense. The manufacturer was notified of the failure and advised the contact to follow up with the dealer. The vehicle was not repaired. The failure mileage was approximately 80,000.

ELECTRONIC STABILITY CONTROL (ESC) LIGHT CAME ON AND STAYED ON DURING NORMAL, STRAIGHT AND LEVEL HIGHWAY DRIVING AT 60 MPH, INDICATING AN ESC SYSTEM MALFUNCTION. THE LIGHT CAME ON AFTER ABOUT 20 MILES OF HIGHWAY DRIVING AND REMAINED ON FOR THE REMAINING 12 MILES OF MY JOURNEY. AFTER BEING PARKED OVERNIGHT THE ESC LIGHT OPERATED NORMALLY WHEN THE ENGINE WAS RESTARTED WHILE PARKED.