2021 FORD F-650 Complaints

The contact owns a 2021 Ford F-650. The contact stated while an employee was driving 65 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended and stalled. The driver pulled to the right side of the road and waited for towing assistance. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V455000(Fuel System, Gasoline). The manufacturer was notified of the failure but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 146,000.

The contact owns a 2021 Ford F-650. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure until after the recall was repaired; however, the contact was charged for the recall repair. VIN tool confirms parts not available.

The contact works for a company that owned a 2021 Ford F-650 SD commercial vehicle. The contact stated while driving 65 MPH, he heard an abnormally loud popping sound coming from the rear of the vehicle. There was no warning light illuminated. The contact stated that he looked at the side view mirrors and saw black smoke and a reflection of flames on the rear driver's side of the vehicle. The contact immediately veered to the side of the road. The contact stated that he jumped out of the vehicle and ran in the opposite direction. The contact that the vehicle exploded while he was contacting the police department. A police report was filed. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report was filed. There was no injury sustained. The vehicle was towed to the company's office. The vehicle was totaled. There was no further information provided. An unknown dealer and the manufacturer were notified of the failure. The failure mileage was approximately 30,000. The VIN was unavailable.

The driver reported an intermittent burnt oil smell from rear of truck. We found the axle leaking gear oil, with gear oil soaking the brake pads and pooling in the wheel. Took to Ford dealer, where it was confirmed by the dealer and repaired under warranty.

The contact owns a 2021 Ford F-650. The contact stated while releasing the brake pedal and driving from a complete stop, the brake pedal made abnormal sounds. The contact also stated that the parking brake was not operative. The vehicle was taken to the dealer who diagnosed that no issues were found regarding the brake pedal and the abnormal sounds. However, the parking brake was repaired. The contact stated that the brake pedal continued to make abnormal sounds while driving from a complete stop. The ABS and traction control warning lights were illuminated. The vehicle was taken to the dealer where the ABS and the traction control sensors were replaced on the rear passenger’s side of the vehicle; however, the failure persisted. The dealer then replaced the master cylinder however, the brake pedal continued to make abnormal sounds while driving from a complete stop. Additionally, the contact stated that he smelled a burning odor coming from the rear passenger's side of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the brake caliper needed to be replaced; however, the parts for repair were not available. The manufacturer was notified of the failure and advised that the parts were not available. The vehicle was not repaired. The failure mileage was approximately 5,700.