2017 FORD MUSTANG Complaints

The contact owns a 2017 Ford Mustang. The contact stated that the backup camera failed to operate as needed intermittently. The camera was pixelating and the image on the screen was blurry. The message that the “Back Over Prevention Camera” was inoperable was displayed. There were no warning lights illuminated. The vehicle was taken to the local dealer for diagnosis. The dealer determined that the electrical wiring for the camera was the cause of the failure. The dealer confirmed that the vehicle was not included in NHTSA Campaign Number: 22V082000 (Back Over Prevention) due to the manufactured date. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 24,000.

The contact owns a 2017 Ford Mustang. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.

I AM UNABLE TO UNLOCK MY DRIVER'S SIDE DOOR FROM THE OUTSIDE. I FEEL THIS IS A SAFETY CONCERN, CONSIDERING I AM A SINGLE WOMAN LIVING IN THE CITY. THE DOOR WILL NOT OPEN WITH THE HANDLE OR THE KEY FOB. I HAVE TO WALK AROUND TO THE PASSENGER SIDE AND REACH THROUGH THE VEHICLE TO OPEN THE DOOR. WHEN TRYING TO RESEARCH THE ISSUE, I HAVE SEEN SEVERAL FORUMS WHERE OTHERS ARE HAVING THE SAME ISSUE. MY 2017 FORD MUSTANG HAS HAD SEVERAL ELECTRICAL ISSUES THAT HAS NOT MADE IT TO THE RECALL LIST. SUCH AS THE HEATING AND COOLING SYSTEM, THE BACK UP CAMERA, AND THE CONNECTIVITY OF THE USB PORT AND SYNC. I AM NEED OF ASSISTANCE IN GETTING THE ISSUE WITH MY DOOR FIXED. I KNOW THAT IT ISN'T A SAFETY ISSUE SUCH AS A RISK WHILE DRIVING, ALTHOUGH, IT IS A SAFETY ISSUE FOR MY SAFETY WELL BEING.

The contact owns a 2017 Ford Mustang. The contact stated while driving 70 MPH, the front passenger's side door unlatched unintendedly, and became ajar. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 177,000.

The contact owns a 2017 Ford Mustang. The contact stated that the backup camera was inoperable. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to another local dealer, Dick Smith Ford Inc., (9505 E 350 Hwy, Raytown, MO 64133); where an unknown diagnosis was completed. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the recall repair had previously been completed. The failure mileage was approximately 99,999.

There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.

I was driving at 70mph and the steering wheel locked without any error showing on the dashboard. Ford could not find a fault when it was connected to a computer. Later after a test drive they confirmed it was the Electronic power assisted gear assembly fault.

To provide some context, I purchased my Mustang new in 2018, and it currently has 40,000 miles on it. Approximately four weeks ago, I began experiencing a "shaking" issue when cold-starting the engine, accompanied by the check-engine light turning on. I brought my vehicle into your service department, where I was informed by the service representative that the problem was related to the spark plugs. After paying $600 for what was purported to be a fix, I retrieved my car, which drove fine for about a week before the same issue recurred. The engine began shaking again, and the check-engine light reappeared. I promptly scheduled another appointment, explicitly mentioning that the problem was identical to the previous one. Upon dropping off my car, I was told that the mechanic couldn't determine the issue from the initial diagnostic. After three days without any updates, I reached out to my service representative, Jack, who then informed me that my car required an engine replacement due to a coolant leak—a problem he described as a common issue with EcoBoost engines. The cost quoted for this repair was $9,000, an amount I find exorbitant given that my car's total value is around $12,000-$13,000. My primary concern now is the nature of the engine issue. Given that this problem is apparently common with EcoBoost engines, I believe it is a manufacturing defect that should not be my financial responsibility to fix. Furthermore, during my research, I discovered recalls and class action lawsuits related to this exact issue—information that was never communicated to me by your team or at the time of purchase. Unfortunately, my vehicle is not included in these recalls. Coolant leaking into the engine will eventually make my engine overheat and potentially crack the engine. This is a manufacturing issue, and should not be my financial responsibility.

The contact owns a 2017 Ford Mustang. The contact stated that after parking and turning off the vehicle, it was later discovered that the rear brake lights had remained illuminated. Upon inspection, the contact discovered that the brake pedal plunger had failed and disintegrated. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 10,000. The VIN was not available.

The overheat light came on in the car a 2017 Mustang Ecoboost with only 82,000 miles. Had the car towed to the Greenway Ford dealership in Orlando and they said that there was evidence of coolant in one of the cylinders and the engine needed to be replaced. The Service Advisor at the dealership said that this was a known issue with the 2.3 liter Ecoboost engine and premature engine failures. An engine overheat could be a safety hazard or create an issue if the engine failed in traffic or on the highway.