2015 FORD MUSTANG Complaints

Clutch assembly failed, the metal bracket weld cracked/failed resulting in the clutch pedal being inoperable. It's not available for inspection since I had it replaced and the defective assembly disposed of. My safety was at risk since I had extreme difficulty shifting gears on the road. The issue was confirmed at an independent service center - AAMCO of Huntsville, AL. No other entity inspected the part. The vehicle gave me no warning or indication of a problem other than the difficulty with starting and operating it.

I am filing a formal safety complaint regarding a catastrophic Electronic Power Assisted Steering (EPAS) failure and severe electrical short circuit on my 2015 Ford Mustang. This vehicle is exhibiting hard fault code B137F:09 (Steering Wheel Left Switch Pack: Component Failure / Short to Ground or Open). This electronic failure creates an immediate, severe safety hazard that goes entirely outside the scope of normal vehicle wear and tear. While driving, the vehicle's steering wheel pulls and jerks violently on its own, actively fighting my manual steering inputs. Furthermore, this internal electronic short creates a massive parasitic electrical draw that prevents the vehicle's computer modules from entering sleep mode when turned off. This has resulted in the primary vehicle battery draining completely flat and causing the vehicle to completely shut down, stall, or lose total electrical power altogether. A vehicle that forcefully steers itself away from the intended path of travel and suffers total electrical shutdown is a clear, life-threatening safety risk to myself and others on the road. Ford Motor Company is fully aware of this dangerous defect. They previously issued Safety Recall 15S18 for a very specific, limited batch of early-production 2015 Mustangs experiencing identical EPAS failures, replacing their steering gears for free. For the remaining 2015 Mustang owners experiencing the exact same hazardous failure, Ford quietly shifted the issue over to a Technical Service Bulletin (TSB / SSM 51312). By limiting the scope of Recall 15S18 purely due to the financial cost of a universal recall, Ford has left an entire population of 2015 Mustang owners in direct harm's way. Some owners received a free lifetime safety fix, while the rest of us are being forced to pay thousands of dollars out-of-pocket to correct an identical factory electronic defect. I request that the NHTSA immediately open an investigation into Ford's handling of the 2015 Mustang EPAS and more.

The driver-side seat belt retractor on my 2015 Ford Mustang GT Premium has failed. The seat belt retracts back into the retractor housing when released; however, it does not lock when pulled sharply and continues to extend freely. I confirmed this by repeatedly performing a rapid pull test while seated in the vehicle. The failure affects the seat belt restraint system because the belt does not appear to engage its locking mechanism. This could increase the risk of injury in a crash because the seat belt may not properly restrain the occupant during sudden deceleration or impact. The issue was inspected and confirmed by a Ford dealership service department. The dealer diagnosed the driver-side seat belt retractor as failed and recommended replacement of the retractor assembly. The dealer provided an estimated repair cost of approximately $550 plus tax. The vehicle was inspected by Smith Ford in Conway, Arkansas. The vehicle was also inspected for a separate seat belt recall, and the recall inspection passed. The dealer advised that the failed retractor was not related to the recall and would require customer-paid repair. There were no warning lights, messages, or airbag system warnings present when the failure was discovered. The primary symptom was that the seat belt would retract normally but would not lock during a rapid pull test. The exact date the failure first occurred is unknown, but the condition was identified during normal vehicle operation and later confirmed by the dealership.

The contact owns a 2015 Ford Mustang. The contact stated that while reversing, the rear-view camera displayed a black screen. The dealer was made aware of the failure, and the contact was informed that parts needed to be ordered to repair the vehicle. The contact stated the dealer had been contacted several times, and the contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the parts were available. The failure mileage was approximately 37,000.

My passenger door latch pops open nearly every time I drive on the highway. The latches were previously the subject of Safety Recall 16S30. I had my vehicle inspected by a Ford Dealership. No repairs or work was deemed necessary at that time. In the years since, my door now comes unlatched. Infrequently at first and now with very alarming frequency. Safety Recall 20S30 was issued specifically to address these inspections and recalls being completed ineffectually. Somehow my VIN has been left off of this recall even though it was on the 2016 one. The dealership is trying to charge me nearly $2000 to fix a known safety issue. This seems unreasonable, unfair, and extremely dangerous.

I was driving down the highway with heater on and defrost. All of a sudden I hear a pop and my car started bogging down. I exited the highway to get out of danger, it then had a wrench light ( transmission) pop up and when I parked the car on the access road it started smoking a lot. I turned the vehicle off immediately and when I seen smoke coming from under the hood and into the cab of the car. I lifted the hood after seeing fire in the passenger wheel well. And then in the engine block towards the windshield in the middle of the engine. I am a fire fighter and it appeared to me that the fire was being fed by some kind of substance. Fort Worth Fire department showed up and put the fire out and took a report.

While driving, I attempted to depress my clutch pedal in order to bring my vehicle to a stop. My clutch pedal only went halfway to the floor. I was able to force it down to the floor using a higher than usual amount of force. After bringing my vehicle to a stop I inspected my clutch pedal and found that it had side to side play resulting from a cracked weld where the clutch pedal was welded to a shaft on the clutch/brake pedal assembly. Upon further research online I discovered that other owners of similarly aged mustangs have had identical issues to what happened to me.

The weld that holds the clutch pedal broke causing the clutch pedal to not engage properly. Driving in traffic during a down shift stop almost caused an accident. Which led to not being able to shift gears which left the car unable to drive and left the stranded on the side of the road. The weld that hold the clutch pedal in place is insufficient and weak. While researching this issue I found many instances where this has happened to other drivers.

The contact owns a 2015 Ford Mustang. The contact received notifications of NHTSA Campaign Numbers: 25V572000 (BACK OVER PREVENTION) and 25V614000 (SEAT BELTS). The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R), and occasionally a blank screen was displayed. The message "Rear-view Camera Unavailable - Contact Dealer" was displayed. The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was taken to the dealer. The dealer inspected the rearview camera and informed the contact that the camera had passed the inspection and the recall repair was not needed. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was unknown.

“Charge system service now” came on the dash, battery lost power after about 10 seconds, screen went black, dash went black, car locked up, opened the hood and the engine was on fire, called 911 who came quickly and put the fire out without the entire car burning, insurance later total losses the car. I don’t know if it was the battery or the engine responsible for the failure, because the flames were on the engine and not the battery, but the incident was triggered by a battery warning. I was on the interstate driving 60mph when the car shut off and everything including my headlights and even hazard lights went black. Not only could I have been struck by a car on the interstate, I could have died in a car fire. Because the car locked up, I couldn’t open the trunk or use any electronics. The door could have just as easily locked and trapped us inside a burning car. The car is on a salvage yard, no attempt to replicate has been made. Progressive insurance, and Columbia fire inspected it and found that it was undetermined. “Charge service system now” was the only warning before the infotainment screen shut down to reduce battery usage. Every light on the dash flashed right before everything on the dash went black and power was lost to the entire vehicle.