1994 FORD TAURUS Complaints

I HAD SENT A COMPLAINT TODAY 10-10-00 JUST AFTER I GOT OF LINE I RECIEVED A PHONE CALL FROM BRUCE THE SERVICE MANAGER AT ASHLEY FORD IN NEW BEDFORD STATING THAT FORD WAS NOW GOING TO COVER THE COST OF REPAIRS 100%

MY TAURUS HAD A HEAD GASKET FAIL AND NOW I'M TOLD THAT BECAUSE IT'S 594 MILES OVER THE 100,000 LIMIT I'LL HAVE TO PAY TO HAVE IT REPAIRED. THE VEHICLE IS IN EXCELLENT CONDITION AND WAS PREVIOUSLY DEALER MAINTANED AT ANOTHER DEALER SHIP ABOUT 50 MILES FROM HERE BY THE PREVIOUS OWNER.THE SERVICE MANAGER AT ASHLEY FORD IN NEW BEDFORD HAS BEEN HELPFUL BUT SAYS HIS HANDS ARE TIED AND THAT IT WAS FORD'S DECISION TO MAKE NOT HIS HE HAD CONTACTED THE LOCAL FORD REP. BUT WAS SO FAR ONLY ABLE TO GET ME A 30% DISCOUNT . I'VE FELT ALL ALONG THAT FORD SHOULD REPAIR THIS AT NO COST TO ME BECAUSE THIS IS OBVIOUSLLY A PROBLEM EXCLUSIVELY TO THE 3.8 FORD ENGINE OR EVER CAR ON THE ROADS HEAD GASKETS WOULD BE FAILING . WHEN I SPOKE TO THE FORD REP AT THE 800 # (1-800-392-3673) ELAINE SHE WASN'T HELPFUL AT ALL AND SEEMED MAD AT ME FOR TRYING TO GET SOME HELP WITH THIS PROBLEM , LIKE IT WAS MY FAULT .I'VE TOLD THE MANAGER BRUCE THAT AT THIS POINT I'LD BE WILLING TO PAY 20% OF THE COST TO REPAIR JUST SO WE CAN GET OUR CAR BACK WE'RE PAYING A LOAN ON THIS CAR AND CAN'T EVEN USE IT . I'VE HAD MANY FORDS IN THE PAST AND HAVE NEVER NEEDED DEALER ASSISTANTS LIKE THIS BEFORE AND FEEL THAT 594 MILES OVER THE 100,000 MILE LIMIT SHOULN'T JUSTIFIE FORD'S REFUSAL TO STAND BEHIND THIER PRODUCT AND NOT FIX OUR CAR.ANY HELP YOU CAN GIVE US WOULD BE APPRECIATED , THANK YOU , SINCERELY JOHN & SHARON DOLMAN

VEHICLE WAS INVOLVED IN A REAR END ACCIDENT AT 22 MPH BECAUSE BRAKES FAILED TO ENGAGE WHILE APPLYING. ASLO, BOTH AIR BAGS DID NOT DEPLOY. DEALER/MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK

MOTOR MOUNTS FAILED, ONE ORIGINAL AND TWO REPLACEMENTS PARTS EACH YEAR, GARAGE HAS INFORMED CONSUMER THAT THE MOTOR MOUNT NEEDS REPLACEMENT BUT THEY DO NOT KNOW THE CAUSE OF THE FAILURES.*ET

WHEN APPLYING HER GAS PEDAL VEHICLE JUMPED OUT OF PLACE. MOTOR MOUNTS WERE REPLACED ONCE, AND NOW THE PROBLEM REOCCURRED. DEALERSHIP WAS AWARE OF THE PROBLEM. WHEN PASSING OR SPEEDING AND WHEN ACCELERATING TO PASS DRIVER HAD TO PULL THE ACCELERATOR OFF THE FLOOR, AND HOLD BRAKES. *AK

ON 7/24/00 I TOOK MY CAR TO TULSA AUTO COLLECTION QUALITY CARE FACILITY AT 11122 EAST 71ST STREET TULSA, OK. (918-250-3555) TO HAVE MY A/C SYSTEM REPAIRED, AS IT WAS WORKING JUST FINE THE DAY BEFORE. TOM, THE MECHANIC WHO INSPECTED MY CAR, STATED THAT THE MOTOR MOUNTS HAD FAILED, WHICH RESULTED IN ENGINE VIBRATION. THE VIBRATION WAS HARD ENOUGH TO CAUSE A RUPTURE IN A A/C LINE, WHICH IN TURN CAUSED A COMPLETE A/C SYSTEM FAILURE. A MAJOR LEAK WAS FOUND AT THE HIGH PRESSURE LINE TO CONDENSOR. WILL REQUIRE MANIFOLD HOSE REPLACEMENT. WILL ALSO NEED NEW FILTER DRYER HOSE ASSEMBLY, SINCE SYSTEM HAS BEEN EXPOSED TO AIR. REPLACE ESTIMATED REPAIRS $625. ALSO MOTOR MOUNTS ARE BAD AND MUST BE REPLACED BEFORE ANY A/C WORK IS PERFORMED. ESTIMATED MOTOR MOUNT REPLACE $450-$600. NOW, SINCE IT IS GETTING COLD, I HAVE FOUND THAT MY HEATER IS NOT WORKING. POSSIBLY AS A RESULT OF THE RUPTURE IN THE A/C LINES. I AM ASKING THAT FORD KINDLY REPAIR MY CAR BECAUSE I HAVE SEEN AT NTHSA'S WEB SITE MANY COMPLAINTS THAT PEOPLE HAVE MADE ABOUT PROBLEM MOTOR MOUNTS OVER THE SPAN OF SEVERAL YEARS. I HAVE TALKED TO FORD AND THEY REFUSE TO REPAIR THE CAR WITHOUT MY PAYING FOR IT. I BELIEVE THAT IT IS UNFAIR FOR FORD TO FORCE THE CONSUMER TO PAY FOR SUCH REPAIRS, WHEN THEIR MOTOR MOUNTS HAVE A PROVEN HISTORY OF FAILURE.*AKY

VEHICLE ALWAYS MAINTAINED. COMPLETE TRANSMISSION FAILURE INCLUDING TORQUE CONVERTER AND PLANETARY GEAR. REBUILT AND DRIVEN 4 DAYS, PLANETARY GEAR PACKAGE FAILED AGAIN! NOTIFYING FORD. UNACCEPTABLE!!*AK

ENGINE CHECK LIGHT COMES ON, AND ALL COMPONENTS GO DEAD. TOOK TO DEALER, AND THEY SAID THE NEXT TIME ENGINE CHECK LIGHT COMES ON, DON'T TURN OFF THE KEY. THIS HAPPENED ON THE 13TH OF JULY. DEALER SAID PART WAS NOT AVAILABLE, CONSUMER HAS BEEN OUT OF A VEHICLE SINCE.*AK

TRANSMISSION FAILED WITH VERY LITTLE MILEAGE, CONSUMER REQUESTS REIMBURSEMENT. *SLC

WE BOUGHT THIS CAR FEELING THAT A NEWER CAR WOULD BE GOOD TRANSPORTATION TO AND FROM THE STORE. WE WANTED SOME THING SAFE FOR THE KIDS. TRACEY TOOK THE KIDS TO A MOVIE AND CALLED ME AT WORK TO COME AND GET HER. IVE PULLED THE ENGINE APART AND IT IS THE NUMBER ONE CYLINDER THAT HAS GONE HEAD GASKET AND HEADS. *AK