2015 FOREST RIVER SHASTA Complaints

I HAVE A TRAVEL TRAILER WITH 15' WHITE PAINTED STEEL SPOKE WHEELS, AFTER A YEAR ONE HAD A AIR LEAK WHERE THE RIM AND SPOKES ARE WELDED TOGETHER, ABOUT 6 MONTHS LATER ANOTHER WHEEL HAD THE SAME THING HAPPEN, I ENDED UP PUTTING INNERTUBES IN THEM. IN SEPT. OF THIS YEAR WHILE TRAVELING AT 65MPH ON HIGHWAY 80 IN IOWA, WE HAD A WHEEL/TIRE FAILURE SINCE WE NEVER FELT ANYTHING WHEN IT HAPPENED WE DIDN'T PULL OVER RIGHT AWAY, I THOUGHT THE NOISE I HEARD WAS A TRUCK PASSING US BUT AFTER IT PASSED THE NOISE WAS STILL THERE. WE PULLED OVER TO FIND THAT ONE TIRE AND RIM WAS MISSING ONLY THE SPOKES WERE LEFT STILL BOLTED TO THE HUB. THE TIRES WERE INFLATED TO 65 PSI COLD THAT MORNING, THE LUG NUTS WERE CHECKED FOR TIGHTNESS ALSO, WE HAD BEEN ON THE ROAD FOR AROUND 5 HOURS. WE NEVER HEARD ANY NOISE THAT I WOULD THINK WAS A TIRE GOING BAD, THE FLAP, FLAP, FLAP SOUND YOU HEAR WHEN A TRUCK GOES BY WITH A BAD TIRE. THERE WAS NOT ANY DAMAGE TO THE BOTTOM OF THE TRAILER OR MARKS THAT MAY HAVE BEN MADE BY A TIRE COMING APART, THE DAMAGE TO THE TRAILER WAS TO THE PLASTIC FENDER AND METAL IT WAS SCREWED TO. I THINK THAT MAYBE THERE WAS A PROBLEM WITH THE WHEEL MANUFACTURE, THAT THE WELDS WERE NOT AS GOOD AS THEY SHOULD HAVE BEEN. IT WAS SUGGESTED I CONTACT YOU IN CASE THIS PROBLEM IS BIGGER THAN JUST MY WHEELS. I HAVE PHOTOS OF THE AFTERMATH IF NEEDED.

FRAME IS NOT STABLE. FLEXING OF FRAME ALLOWS FRONT OF TRAILER TO MOVE FORWARD. THE FRONT WALLS SEPARATING FROM FRAME. LAG BOLTS INSUFFICIENT TO HOLD TRAILER ON FRAME. WHILE BACKING ON AN INCLINE, THE TRAILER FLEXED AND MADE CONTACT WITH MY PICKUP TRUCK.

THE FRAME WELDS WERE INADEQUATE AND HAVE BROKEN AWAY ON THE FRONT PART OF THE TRAILER NEAR THE TONGUE. THE CENTER CROSS MEMBER BETWEEN THE TONGUE IS DANGLING. IT IS A 2015 SHASTA 1961 RE-ISSUE 16 FOOT TRAILER. IT IS CLEARLY AN EXAMPLE OF SHODDY WORKMANSHIP, AND IS DEFINITELY A DANGEROUS SAFETY ISSUE. I AM NOT SURE WHEN THIS HAPPENED. I ONLY BECAME AWARE OF THE PROBLEM AFTER OTHER OWNERS OF THIS SAME MODEL TRAILER BROUGHT THE PROBLEM TO LIGHT. THIS IS NOT THE FIRST SAFETY ISSUE WITH THESE TRAILERS

MOVEMENT OF FRAME AWAY FROM TRAILER BODY. MOVEMENT OF TRAILER TONGUE AWAY FROM BODY AND SEPARATION OF BENCHES IN FRONT OF TRAILER INTERIOR. LAG SCREWS SHEARED OFF IN FRONT OF TRAILER WHERE THEY GO HORIZONTALLY THROUGH FRONT BODY AND IN TO FRAME OF TRAILER. WELDS MISSING FROM FRONT FORK OF TRAILER. FORK WELDED ON ONE SIDE ONLY. HORIZONTAL MOVEMENT OF TRAILER TONGUE AND FORK FROM BODY WHEN ON JACK STANDS.

THE 19' FOOT TRAVEL TRAILER HAS SEPARATION OF THE INSIDE WALL AT FLOOR AND DINETTE BENCH FROM THE FRAME.

AFTER NUMEROUS PHONE CALLS AND EMAILS TO GET LAZY DAYS IN COLORADO TO COMPLETE REQUIRED AND AGREED UPON RECALL WORK DONE ON MY CAMPER, THEY CONTINUE TO FAIL TO DO SO. THEY USE STALL TACTICS TO DISCOURAGE ME FROM GETTING THE WORK DONE. MY CAMPER HAS BEEN SITTING ON THEIR LOT FOR 4 WEEKS NOW AND THEY STILL HAVE NOT ORDERED PARTS. THIS HAS BEEN GOING ON SINCE 2015 WHEN I BOUGHT THE CAMPER NEW FROM THEM. MY CAMPER WAS ON THEIR LOT FOR 5 MONTHS AT THAT TIME FOR RECALL WORK AND OTHER WORK. I DON?T NEED FREE STORAGE, I HAVE 5 ACRES AT MY HOUSE TO STORE IT ON. I HAVE CONTACTED THEM ON 12/14/16, 1/4/17, 1/7/17, 2/17/17, 2/15/17, 2/28/173/1/17, 4/3/17, 4/4/17, 4/6/17, 4/8/17. SOMETIMES I RECEIVE A RESPONSE SOMETIME I DO NOT. MY LAST REQUEST 4/6/17, WAS TO MEET PERSONALLY WITH MANAGERS TO GET AN UPDATE ON PARTS ORDERED AND WHEN I COULD EXPECT THE RECALL WORK ON MY CAMPER TO BE COMPLETED. I HAVE NOT RECEIVED A RESPONSE. I HAVE A MORE DETAILED LETTER, BUT IT GOES OVER YOUR CHARACTER COUNT LIMIT. RECALLS ARE FOR: 2015 FOREST RIVER SHASTA AIRFLYTE CAMPER TRAILER VIN #[XXX] RECALLS: NHTSA # 16V-218 NHTSA # 15V-552 NHTSA # 15V-553 NHTSA # 15V-369 FOREST RIVER TECHNICAL SERVICE BULLETIN- DOCUMENT CONTROL # 53-05112016-0191 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA RECALL NUMBER:15V553 I TOOK MY CAMPER IN FOR WINDOW RECALL WORK IT SAT FROM JAN TILL MID APRIL AND WAITED FOR THE WINDOWS TO COME IN TO BE REPLACED AND I WAS TOLD THEY ALL WERE REPLACED. THE CAMPER WAS PARKED AND I WHEN I OPENED THE WINDOWS TO LET SOME FRESH AIR IN THE CAMPER THE TOP WINDOW GLASS PULLED LOOSE FROM ITS ALUMINUM HINGE AND WAS DANGLING FROM THE MECHANISM THAT OPENS AND CLOSES THE WINDOW. I CONTACTED SHASTA WARRANTY DEPARTMENT ONCE THE WINDOW FELL OUT AND HE LOOKED UP MY CAMPERS REPAIR HISTORY AND THE ONLY WINDOWS THAT DIDN'T PASS INSPECTION AND HAD TO BE REPLACED WAS BACK WINDOW AND THE 2 UP FRONT. I WILL BE RETURNING FOR A WINDOW REPLACEMENT. SO IT LOOKS LIKE EVEN IF THE WINDOWS PASS THE INSPECTION THEY STILL CAN FALL OUT...

TRAILER ENTRY DOOR BECOMES JAMMED AND IS NOT ABLE TO BE OPENED FROM THE INSIDE OF THE TRAILER. THIS HAPPENED ON SEVERAL OCCASIONS. THIS POSES A SERIOUS SAFETY RISK FOR ANYONE THAT MIGHT BE TRAPPED INSIDE THE TRAILER.

THIS TRAILER WAS MISSING SUPPORT/BRACING FOR THE FRONT END. THIS ISSUE HAS BEEN LINKED TO COLLAPSING OF THE FRONT END OF THE TRAILER. AFTER BEING "FIXED" THERE IS DAYLIGHT COMING THROUGH THE FRONT END OF THE TRAILER. THE TWO WALL PIECES ARE ALSO PULLING APART. I HAVE RECEIVED NO RESPONSE FROM EMAIL TO FOREST RIVER OR THE DEALER/REPAIR SHOP ASKING THEM TO ADDRESS THIS PROBLEM.

THE FRONT END OF MY SHASTA IS SAGGING AND BUCKLING DUE TO BEING STRUCTURALLY COMPROMISED. IT HAS BEEN REPAIRED BY THE DEALER 3 TIMES. I WAS TOLD BY THE SERVICE DEPARTMENT THAT IT HAD BROKEN LAG BOLTS AND/OR DID NOT HAVE ENOUGH LAG BOLTS. THE FRONT PANEL IS LEANING ON AND TOUCHING THE PROPANE TANK. I AM CONCERNED ABOUT THE POSSIBILITY OF A LEAK OR EVEN WORSE IT BUCKLING CAUSING THE WORST CASE SCENARIO A FIRE OR EXPLOSION. I AM ALSO AWARE THAT I AM NOT THE ONLY OWNER THAT HAS THIS DEFECT AND CONCERN. I HAD A 550 MILE TRIP PLANNED FOR MAY 5 AND HAVE CANCELLED AND AM RENTING A CABIN BECAUSE I AM FEARFUL TO TOW IT THAT FAR. SAFETY IS MY NUMBER ONE CONCERN, AND I FEEL THAT THIS COMPROMISES THE SAFETY OF MYSELF, MY PASSENGERS, AND OTHER MOTORISTS.