FOREST RIVER Complaints

TL* THE CONTACT OWNS A 2015 FOREST RIVER SALEM. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT ONLY EMITTED WARM AIR, THE CHASSIS TWISTED, THE ELECTRIC JACKS DID NOT FUNCTION, AND SEALS WERE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE AIR CONDITIONER UNIT WAS REPLACED ON FIVE SEPARATE OCCASIONS. THE CHASSIS WAS WELDED BACK INTO POSITION. IN ADDITION, THE FRACTURED SEALS AND ELECTRIC JACKS WERE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT PROVIDED. THE VIN WAS NOT AVAILABLE.

GOODYEAR TIRES. STATEMENT FOR ALL FOUR MARATHON ST235/80R16 LOAD RANGE E, DOT NUMBER 2VUN 1KGE 3213 TIRES WITH 80 PSI COLD ON OUR CARDINAL 3880 FIFTH WHEEL VIN NUMBER [XXX] MADE BY FOREST RIVER, PURCHASED NEW ON MAY 16 2015 FAILED WITHIN HOURS OF EACH OTHER ON AUGUST 7, 2015. THE TIRES HAD 7515 MILES ON THEM WHEN THE FRONT DRIVER?S SIDE FIFTH WHEEL TIRE THREAD SEPARATED AND THE TIRE WENT FLAT. I PUT ON THE SPARE AND WE CONTINUED ON TO WESTCLIFF COLORADO WHERE I PURCHASED A NEW REPLACEMENT TIRE. WE CONTINUED ABOUT 10 MILES ON I25 WHEN THE REAR DRIVER?S SIDE TIRE THREAD SEPARATED AND BLEW OUT. THIS WAS WITHIN AN HOUR OF THE FIRST TIRE FAILURE. WE WERE TRAVELING AT 60 MPH AND WERE ABLE TO PULL ONTO THE SHOULDER OF THE ROAD AND CALL FOREST RIVER CURBSIDE SERVICE ASSISTANCE. THEY SENT JM TIRE OUT TO REPLACE THE BLOWN OUT TIRE WITH THE SPARE. WE LIMPED INTO TRINIDAD COLORADO TO JM TIRE WHERE, AFTER INSPECTION, THE REMAINING TWO PASSENGER SIDE TIRES WERE ALSO FOUND TO BE DEFECTIVE; ONE HAVING A BULGE IN IT, AND ONE WITH ADDITIONAL EVIDENCE OF THREAD SEPARATION. I WAS ADVISED THAT THEY COULD FAIL AT ANY TIME. THE BLOWN OUT DRIVER?S SIDE REAR TIRE TORE UP THE DRIVER?S SIDE SLIDE HYDRAULICS OF THE FIFTH WHEEL CAUSING THE SLIDE TO OPEN OUT INTO I25 AND THE LOWER OUTER PANEL OF THE SLIDE TO BE DESTROYED. ALL FOUR GOODYEAR MARATHON TIRES WERE DEFECTIVE WITH THREAD SEPARATIONS. I HAVE WRITTEN STATEMENTS FROM BOTH JM TIRE (WHERE WE BOUGHT 4 NEW LOAD RANGE G TIRES NOT MANUFACTURED BY GOODYEAR) AND DISCOUNT TIRE IN AMARILLO TX, AN AUTHORIZED GOODYEAR TIRE DEALER, THAT ALL FOUR TIRES WERE DEFECTIVE. I HAVE PICTURES OF ALL DAMAGE AND OF EACH OF THE FAILED TIRES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

L GOODYEAR TIRES. ALL FOUR MARATHON ST235/80R16 LOAD RANGE E, DOT NUMBER 2VUN 1KGE 3213 TIRES WITH 80 PSI COLD ON OUR CARDINAL 3880 FIFTH WHEEL VIN NUMBER [XXX] MADE BY FOREST RIVER, PURCHASED NEW ON MAY 16 2015 FAILED WITHIN HOURS OF EACH OTHER ON AUGUST 7, 2015. THE TIRES HAD 7515 MILES ON THEM WHEN THE FRONT DRIVER?S SIDE FIFTH WHEEL TIRE THREAD SEPARATED AND THE TIRE WENT FLAT. I PUT ON THE SPARE AND WE CONTINUED ON TO WESTCLIFF COLORADO WHERE I PURCHASED A NEW REPLACEMENT TIRE. WE CONTINUED ABOUT 10 MILES ON I25 WHEN THE REAR DRIVER?S SIDE TIRE THREAD SEPARATED AND BLEW OUT. THIS WAS WITHIN AN HOUR OF THE FIRST TIRE FAILURE. WE WERE TRAVELING AT 60 MPH AND WERE ABLE TO PULL ONTO THE SHOULDER OF THE ROAD AND CALL FOREST RIVER CURBSIDE SERVICE ASSISTANCE. THEY SENT JM TIRE OUT TO REPLACE THE BLOWN OUT TIRE WITH THE SPARE. WE LIMPED INTO TRINIDAD COLORADO TO JM TIRE WHERE, AFTER INSPECTION, THE REMAINING TWO PASSENGER SIDE TIRES WERE ALSO FOUND TO BE DEFECTIVE; ONE HAVING A BULGE IN IT, AND ONE WITH ADDITIONAL EVIDENCE OF THREAD SEPARATION. I WAS ADVISED THAT THEY COULD FAIL AT ANY TIME. THE BLOWN OUT DRIVER?S SIDE REAR TIRE TORE UP THE DRIVER?S SIDE SLIDE HYDRAULICS OF THE FIFTH WHEEL CAUSING THE SLIDE TO OPEN OUT INTO I25 AND THE LOWER OUTER PANEL OF THE SLIDE TO BE DESTROYED. ALL FOUR GOODYEAR MARATHON TIRES WERE DEFECTIVE WITH THREAD SEPARATIONS. I HAVE WRITTEN STATEMENTS FROM BOTH JM TIRE (WHERE WE BOUGHT 4 NEW LOAD RANGE G TIRES NOT MANUFACTURED BY GOODYEAR) AND DISCOUNT TIRE IN AMARILLO TX, AN AUTHORIZED GOODYEAR TIRE DEALER, THAT ALL FOUR TIRES WERE DEFECTIVE. I HAVE PICTURES OF ALL DAMAGE AND OF EACH OF THE FAILED TIRES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 FOREST RIVER SHASTA. WHILE PARKED, THE ESCAPE WINDOW OF THE CAMPER TRAILER SUDDENLY DETACHED. THE TRAILER WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ADHESIVE USED FAILED. THE CAMPER WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

2ND TIME USED ON A TRIP. WE RUINED 4 TIRES BECAUSE THE SUSPENSION ON THE AXLES ARE SWAYING BACK N FORTH CAUSING THE TIRES TO RUB THE BODY OF THE TRAILER CAUSING THEM TO BLOW OUT AND MAKING THE TRAILER VERY UNSTABLE ON THE ROAD DRIVING WE WERE ON A HIGHWAY N WHEN TURNING CAUSING THE TIRES TO RUB AND BLOW OUT WHILE THIS ALL TOOK PLACE.

REF# 10670754 01/07/15 NVS-216RR DEALER (MHSRV) NOTIFIED IN PERSON, BY PHONE & IN WRITING (EMAIL) MFG FOREST RIVER CONTACTED BY PHONE - MIKE BUKOWSKI 10/16/14 TEST DRIVE: MHSRV ASSURES SEATBELTS CHECKED @ MAKE READY. 10/17/14 PURCHASED MOTORHOME. SEATBELTS NOT FIXED. MHSRV SAID TAKE ON TRIP, WRITE LIST OF REPAIRS, BRING BACK IN FOR REPAIRS MADE ALL AT ONCE. 12/04/2014 RETURNED TO MHSRV FOR REPAIR. SVC ADVISOR SAID MHSRV AWARE OF SEATBELT ISSUE, IT HAD BEEN BROUGHT TO THEIR ATTENTION BY ANOTHER CUSTOMER. 01/21/2015 "REPLY EMAIL' FROM MHSRV WITH DESCRIPTION OF SEATBELT ISSUE: 'D/S & P/S SHOULDER STRAPS DO NOT FULLY RETRACT, SLACK @ FLOOR SHOULDER STRAPS LOOSE AT SHOULDER, NOT PROPERLY POSITIONED AT SHOULDER AREA OF SEAT SHOULDER STRAPS LOOSE @ CHEST STRAPS DO NOT CROSSOVER SHOULDER AND DOWNWARD @ TORSO ' MALE OR FEMALE BODY FRAME SHOULDER STRAPS NOT SAFELY POSITIONED TO HOLD FRONT DRIVER/PASSENGER STATIONARY DURING IMPACT IF ACCIDENT OCCURRED - IMPACT WOULD ALLOW DRIVER/PASSENGER TO BE LOOSELY THROWN AROUND WHILE BUCKLED. POTENTIAL INJURIES: WHIPLASH ' CERVICAL/THORACIC/LUMBAR INJURY SIDE TO SIDE IMPACT ABSORPTION ' HEAD, NECK, SPINAL COLUMN INJURY, ORGAN DAMAGE SHOULDER STRAPS RESTING/TIGHTENING AT STOMACH/PELVIC AREA CAUSES INJURY TO ORGANS/RIBS LOOSE/MISPLACED SHOULDER STRAPS ARE INEFFECTIVE; LAP BELT INSUFFICIENT PROTECTION LOOSE STRAPS WILL CAUSE FORWARD/UPWARD TRAJECTORY OF PASSENGERS TOWARD WINDSHIELD' 09/08/2015 SVC ADVISOR EMAIL: 'RECEIVED AUTHORIZATION FROM THE MANUFACTURER TO RAISE THE SEATBELT HEIGHTS.' 10/08/2015 SVC ADVISOR EMAIL CONFIRMED: '28) SEATBELTS- FOREST RIVER IS CONCERNED ABOUT SAFELY ALTERING THEM AND IS SAYING THEY AREN'T REALLY WILLING TO DO THAT. WE WILL BE SENDING PICTURES OF HOW THEY COME ACROSS SOMEONE. WE DID MEASURE OTHER LEGACY MOTOR HOMES WE HAVE ON OUR LOT AND THEIR SEATBELT MOUNTS ARE AT THE SAME HEIGHT.

TRAVEL TRAILER TIRES CRACKED ON SIDE WALLS AND AROUND BEAD. TRAILER NEW IN 2014 LESS THAN 4000 MILES ON TIRES. TIRES LOOSE AIR PRESSURE.

TL* THE CONTACT OWNS A 2012 FOREST RIVER VLITE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER MORE THAN SIX TMES, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT STATED THAT THE FLOORING WAS BUCKLING ON THE DRIVER SIDE, WHICH MADE IT DIFFICULT TO OPEN THE FLOOR ENTRY DOOR. THE DEALER REPLACED THE FLOORING WITH FLOORING THAT WAS SHORTER THAN THE ORIGINAL FLOORING. THE CONTACT ALSO EXPERIENCED THREE TIRES BLOWING OUT DUE TO THE FRAME NOT SUPPORTING THE WHEELS FOR THE TRAILER. THE WHEELS STRUCK THE TOP OF THE FENDER BECAUSE THERE WAS NOT ENOUGH CLEARANCE TO SUPPORT THE TRAVEL TRAILER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE SIDEWALL CRACKS ON THE DRIVER SIDE AND FRONT PASSENGER SIDE SIX TIMES, THE UNDER BODY FRACTURED DUE TO THE BOLTS SHEARING OFF WITHOUT WARNING, A NEW AXLE POD WAS INSTALLED MORE THAN 5 TIMES AND THE FAILURE RECURRED. THE FRAME FAILED TO SUPPORT THE TRAVEL TRAILER AND THE FRAMING WAS 8 INCHES INSTEAD OF 6 INCHES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE FRAMING, BUT THE FAILURE RECURRED WITH THE ROOF LEAKING AND WALL CRACKS ON THE DRIVER SIDE AND FRONT PASSENGER SIDE. THE MANUFACTURER WAS UNABLE TO REMEDY THE REPAIR FOR THE TRAVEL TRAILER AND WANTED THE CONTACT TO SIGN A WAIVER TO PICK UP THE TRAVEL TRAILER. THE TRAVEL TRAILER WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

ON ONE SIDE OF THE CAMPER TOP IT LEEKS WHERE IT APPEARS THE SMALL GUTTER WAS NOT PUT ON CORRECTLY FROM THE MANUFACTURE

THIS RV BOUNCES AS IT TRAVELS, BOTTOMING OUT ON THE ROAD AND CAUSING MAJOR ISSUES WITH THE RV. IT HAD 2013 TIRES THAT BUBBLED FROM FATIGUE OF THE BOUNCE AND THE SPRING LEAFS WERE FLAT, REPLACED AND FLAT AGAIN. THE BOUNCE CAUSES ELECTRICAL ISSUES WITH THE TAIL LIGHTS SOMETIMES NOT WORKING. FOREST RIVER HAS REFUSED TO FIX THE PROBLEM IN THE 6 MONTHS THAT I HAVE HAD IT AND THEY SAY IT'S SAFE TO OPERATE ON THE ROAD.