FOREST RIVER Complaints

AFTER THE DEALERSHIP WIRED THE EXHAUST FAN INTO THE ELECTRICAL SYSTEM MY A/C STILL ISN'T COOLING PROPERLY. WE HAD TO GO BUY 2 FANS TO PLACE IN THE CAMPER. AND THE CABINET WAS STILL HOT AND THE HANDLES HOT TO TOUCH ... WE SEEN OTHER FIXES DEALERSHIPS HAVE DONE AND WE OPENED THE CABINET AND ADDED INSULATION TO THE CABINET AND PLUG ALL THE HOLES IN THE AC CABINET THAT ALLOWS HOT EXHAUST AIR IN THE CABIN AND BUILD A DUCT TO FUNNEL OUT THE HOT EXHAUST AIR STRAIT TO THE LITTLE FAN AND TO THE VENT.. THE AC STILL DOESN'T COMPLETELY COOL THE CABIN BUT IT IS AT LEAST PUTTING OUT COOL AIR WE STILL HAVE TO USE FANS TO HELP MOVE THE COLD AIR AROUND.

WHILE CAMPING IT BEGAN TO RAIN SO WE CLOSED ALL THE WINDOWS AND TURNED ON THE AC IT NEVER REALLY COOLED THE CABIN SO WE THOUGHT MAYBE NEEDED TIME SO THE NEXT MORNING WE HAD IT ON FULL BLAST AND LEFT TO GO SEE THE LITTLE WHITE HOUSE AND WHEN WE GOT BACK LATER THAT AFTERNOON MAYBE 4PM. WHEN THE DOOR WAS OPENED EXTREMELY HOT AIR HIT ME IN THE FACE AND I COULD HARDLY BREATHE IT WAS SO HOT IN THE TRAILER. GOOD THING I LEFT MY DOG AT HOME OR HE WOULD HAVE DIED IN THE TRAILER FROM A HEAT STROKE!!! THE WINDOW UNIT IS IN A CABINET WITH A VENT IN THE BACK BUT THE EXHAUST AIR IS NOT SEPARATED FROM THE INTAKE AIR AND IT RECYCLES ITS OWN HOT AIR! SO THE CABINET ON TOP OF THE AC WAS SO HOT IT MELTED THE BAG OF MARSHMALLOWS TURNED MY BANANAS BLACK, AND THE HANDLES ON ALL THE DRAWERS AND CABINET THAT WAS ON THE SAME ISLAND WITH THE AC WAS VERY HOT TO THE TOUCH! WE RETURNED THE CAMPER A 3RD TIME FOR REPAIRS THEY FOUND THAT SHASTA DID NOT WIRE THE EXHAUST FAN INTO THE ELECTRICAL SYSTEM!!!

THE DAY BEFORE WE WERE TO LEAVE AND GO CAMPING I WAS LOADING CAMPING STUFF INTO THE CAMPER AND THE DOOR BECAME STUCK AND WOULD NOT OPEN IT WAS VERY HOT THAT DAY LUCKILY I WASN'T TRAPPED IN THE TRAILER BECAUSE I WAS HOME ALONE AND MY CELL PHONE WAS IN THE HOUSE! I NOW TRY TO MAKE SURE THE PHONE IS ON ME IF I'M TO BE IN THE CAMPER INCASE THAT EVER HAPPENS WHILE I'M INSIDE. SO INSTEAD OF LEAVING TO THE CAMPGROUND ON TIME WE HAD TO GO 45 MILES IN THE WRONG DIRECTION FOR THEM TO OPEN THE DOOR SO WE COULD USE THIS CAMPER. WE ARRIVED 9:30 AM AND IT TOOK TILL 5:30PM FOR THEM TO FIX IT.

WHEN I TOOK MY CAMPER BACK TO THE DEALERSHIP BECAUSE IT LEAKED THE DAY I BOUGHT IT, THE BACK WINDOW POPPED OPEN AND WAS FLAPPING ON THE WAY TO DEALERSHIP. IF IT WOULD HAVE BUSTED OR CAME LOOSE THAT COULD HAVE CAUSE A BAD ACCIDENT... RETURNED TO THE DEALERSHIP TO BE REPAIRED..

I BOUGHT MY SHASTA AIRFLYTE 16 IT HAD 0 MILES AND CAMPING WORLD IS 40-45 MILES TO MY HOUSE. WE HAD TO PULL OVER 2-3 TIMES BECAUSE WE THOUGHT THE CAMPER WAS COMING UNCOUPLED BECAUSE OF THE BOUNCING OF THE CAMPER AND THE SHAKING OF THE VIBRATIONS OF THE STEERING WHEEL, BUT WHEN WE GOT OUT EVERYTHING WAS FINE WE SMELLED BREAKS AND THEY WERE FINE.. SO WE GOT HOME AND 5HRS AFTER IT BEING HOME MY CAMPER WAS LEAKING THAT CAUSED US TO LOOK OVER THE WHOLE CAMPER CLOSE AND I SEEN DAYLIGHT IN A VENT WHEN SITTING ON THE GAUCHO. I FOUND OUR WHEEL WELLS WHERE BUSTED LOOSE AND GAPED OPEN AND TIRE SKID MARKS IN THE WELLS AND ON THE BACK SIDE OF THE WELLS ON THE FRAME RUB MARKS FROM THE SIDE WALLS. I COULDN'T FIT MY HANDS BETWEEN THE WELL AND THE TREAD OF MY TIRES AND I COULDN'T GET A FINGER BEHIND THE TIRE AND THE FRAME AND MEASUREMENTS IS ABOUT 1/4" SIDEWALL TO CAMPER ON ONE SIDE AND THE OTHER I CAN GET A FINGER BACK THERE BUT IT'S A TIGHT FIT IT MEASURES ABOUT 3/4" SIDE WALL TO CAMPER .. MY CAMPER WENT BACK TO THE FACTORY TO BE FIXED.

RIVETS IN THE CAMPER STAIRS WERE REPLACED WITH BOLTS AS SPECIFIED IN THE ACTIVE RECALL. I INSPECTED UNIT BEFORE PICKING BACK UP FROM THE SELLING DEALERSHIP. THE LOWER STEP IN THE STAIRCASE MAKE A LOUD POP WHEN YOU STEP ON IT WHILE EITHER ASCENDING OR DESCENDING THE STAIRCASE. I HAVE CALLED THE CUSTOMER SERVICE REP ([XXX]) AT FOREST RIVER DYNAMAX AND ALSO SENT AN E-MAIL TO HIM ABOUT THE RECALL REPAIR NOT MAKING SATISFACTORY REPAIRS TO THE STEPS ON MY NEW CAMPER. I AM SCARED THAT MY WIFE WILL LOSE HER BALANCE AND FALL DUE TO THE EXCESSIVE AMOUNT THAT THESE STEPS GIVE WHEN WEIGHT IS PLACED ON THE BOTTOM STEP, BUT I AM NOT GETTING ANY RESPONSE FROM THE MANUFACTURER AND THE SELLING DEALER ABOUT THIS ISSUE. I DOCUMENTED THE PROBLEM WITH THE SERVICE ADVISOR AT TOM JOHNSON CAMPING WORLD DEALERSHIP BEFORE I PICKED UP THE UNIT FOR A PLANNED WEEK VACATION. THE UNIT HAD BEEN AT THEIR FACILITY FOR A MONTH TRYING TO GET THE PARTS TO ACCOMPLISH THE RECALL THAT HAD ALREADY BEEN ISSUED FOR THESE DANGEROUS STEPS. PLEASE ASSIST IN ANY WAY POSSIBLE, BECAUSE THE MANUFACTURER REPRESENTATIVE HAS ALREADY TUNED ME OUT, AND IT IS OBVIOUS THAT THEY DO NOT INTEND TO MAKE PROPER REPAIRS TO THESE STEPS. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

JAN 16, 2015 RECEIVED LETTER FROM CHEVROLET COMPANY SAYING MUST GET UPDATED TRANSMISSION PROGRAM. HAD TRANSMISSION REPROGRAMMED WITH UPDATED PROGRAM EVEN THOUGH NO EXISTING PROBLEMS. TRANSMISSION STARTED SLIPPING AND JUMPING. FEBRUARY 27, 2015 RECEIVED LETTER FROM CHEVROLET COMPANY SAYING NOT TO GET UPDATE IF NOT HAVING TROUBLE. REPLACED WITH REBUILT TRANSMISSION AND STILL HAVE PROBLEMS. EVIDENTLY TRIED TO FIX EFFECT INSTEAD OF THE CAUSE. BEEN TO 4 DIFFERENT CHEV DEALERS WHERE 3 DIFFERENT TRANS TECHS (AT DIFFERENT DEALERS) ADVISED GETTING ORIGINAL PROGRAM REINSTALLED BUT CHEVY COMPANY WILL NOT AUTHORIZE WORK THEREFORE WILL NOT SUPPLY PROPER PROGRAM SAYING THE UPDATED ONE ON THE ONE IT NEEDED. FOR 27,000 MILES HAD NOT ONE PROBLEM WITH TRANSMISSION EVEN IN ROCKY MOUNTAINS. CUSTOMER ASSISTANCE BEEN CONTACTED NUMEROUS TIMES WITH NO RESULTS. THEY ADVISED 2,000 - 3,000 MILES FOR TRANS TO ADJUST TO DRIVING HABITS, ETC. AFTER 2,600 MILES RUNS WORSE SKIPPING AND SLIPPING (EVERY 5 - 10 SECONDS) EVEN AT HIGHWAY SPEEDS AND ESPECIALLY STARTING AND STOPPING IN TRAFFIC. NOW THEY SAY TAKE IT BACK TO A DEALER TO GET CHECKED AGAIN. CALLED DEALER AND THEY SAY NOT TO BRING IT BACK BECAUSE CHEVY WON'T LET THEM WORK ON IT. HELP! THEY, (CHEVY), SAY DRIVE IT EVEN THOUGH IT IS UNSAFE. IF IT STOPS OR STALLS IN TRAFFIC THERE COULD BE ACCIDENT AND HURT PEOPLE AROUND IT. HELP! I'M CAUGHT BETWEEN ROCK AND HARD SPOT. 27,000 MILES NOT ANY PROBLEMS UNTIL CHEVY UPDATED TRANS PROGRAM AND WON'T FIX IT -- 8 MONTHS LATER. STILL UNDER WARRANTY. THERE HAVE BEEN NO COMPUTER CODES DURING THIS WHOLE MESS, THEREFORE I BELIEVE THIS IS THE PROBLEM. THEY DO NOT KNOW WHAT TO DO. THE COMPUTER ITSELF COULD BE THE PROBLEM BY NOT ACCEPTING THE UPDATED PROGRAM OR SOMETHING. MY WIFE AND I ARE UP IN AGE AND THIS WAS TO BE OUR RETIREMENT VEHICLE. HELP

GOODYEAR MARATHON ST 235/80R16 TIRES WERE THE ORIGINAL TIRES ON OUR 2014 CARDINAL BY FOREST RIVER 5TH WHEEL. BOTH TIRES BLEW ON 8/1/2015 WITHIN 120 MILES OF EACH. FIRST TIRE BLEW AND TREAD COMPLETELY SEPARATED; SECOND TIRE BLEW OUT LIKE A BALLOON. TRAILER SUFFERED SIGNIFICANT DAMAGE FROM BLOWOUTS.

THIS MOTORHOME WAS PURCHASED AT THE END OF MAY 2015. AFTER TAKING DELIVERY, I NOTICED THE STEERING WHEEL WAS OFF TO THE RIGHT WHILE DRIVING. AFTER SOME TIME IT WAS APPARENT THAT THE CONDITION WAS GETTING WORSE. I SCHEDULED THE MOTORHOME FOR A FRONT END ALIGNMENT. THE VEHICLE WAS BROUGHT IN THIS MORNING FOR THAT ALIGNMENT. IMMEDIATELY UPON INSPECTING THE VEHICLE, THE ALIGNMENT TECHNICIAN SHOWED ME THAT THE TIE ROD TUBE THAT CONNECTS THE FRONT WHEELS HAD NEVER BEEN TIGHTENED BY THE MANUFACTURER. SINCE THIS TUBE WAS ALLOWED TO FREELY ROTATE, GIVEN ENOUGH TIME, THE STEERING WOULD HAVE COMPLETELY FAILED ONCE THE TUBE HAD UNSCREWED TO THE END OF IT'S TRAVEL. THIS MAY BE A DEFECT ON OTHER VEHICLES OR IT MAY BE UNIQUE TO THIS VEHICLE. HOWEVER, THE OWNERS OF THESE VEHICLES SHOULD BE ADVISED OF THIS POSSIBLE PROBLEM. UPDATED 11/24/2015*JS

GOODYEAR MARATHON ST 235/80R16 TIRES WERE THE ORIGINAL TIRES ON OUR 2014 CARDINAL BY FOREST RIVER 5TH WHEEL 1 TIRE BLEW ON 7/18/15, ANOTHER BLEW ON 7/19/15 AND THE OTHER 2 WERE FOUND TO BE DEFECTIVE (THE TREAD WAS PULLING AWAY FROM THE CASE.