FOREST RIVER Complaints

TL* THE CONTACT OWNS A 2015 FOREST RIVER SHASTA. THE CONTACT OBSERVED THAT THE SUSPENSION OF THE VEHICLE WAS LOW, WHICH RESULTED IN THE VEHICLE BEING LESS THAN AN INCH FROM BOTH OF THE SIDE TIRES. THE FAILURE RECURRED CONTINUOUSLY. THE RV WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A SHACKLE INSTALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84. THE CONSUMER STATED THE TIRES WERE UNSAFE AFTER LITTLE USE DUE TO THE SIDE OR TOP RUBBING ON THE COACH. THE DOOR LOCKS FAILED AND AS A RESULT, THE CONSUMER AND HER CHILDREN WERE LOCKED INSIDE. UPDATED 09/09/15. *JB THE GLUE ON THE WINDOWS FAILED AND THE GLASS BECAME LOOSE FROM THE FRAME. UPDATED 10/07/15. *JB

TL* THE CONTACT OWNS A 2015 FOREST RIVER CARDINAL. WHILE THE VEHICLE WAS PARKED, THREE SLIDERS LEAKED. AS A RESULT, THERE WAS MOLD GROWING FROM THE SLIDERS THAT WERE LEAKING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DISCOVERED THAT THE SLIDER LEAKAGE WAS A RESULT OF CONDENSATION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20. UPDATED 7/9/15*CN UPDATED 10/12/2017*CN

WE WERE PULLING A NEW 2015 TRAVEL TRAILER THAT HAD ABOUT 250 MILES ON IT. A TIRE BLEW AND CAUSED THE TRAILER TO FISHTAIL, ULTIMATELY CAUSING THE TRUCK TO FLIP AND THE TRAILER TO TURN ON ITS SIDE. BOTH VEHICLES WERE TOTALED.THE WEATHER WAS CLEAR, THE ROAD WAS NOT WET AND THERE WAS NO DEBRIS. SPEED WAS NOT A FACTOR, NOR OVERLOAD. SEAT BELTS AND GOD'S PROTECTION SAVED OUR LIVES.THE TIRES ON THE TRAILER WERE WEST LAKE ST/205/75/R14. WE HAVE SINCE LEARNED THAT THE TIRES WERE MADE IN CHINA. WE BELIEVE THEY WERE DEFECTIVE. *TR

THE SIDEWALL SEPARATED FROM THE BEAD IN THREE LOCATIONS APPROXIMATELY .25 INCH ABOVE THE RIM. THE SEPARATIONS WERE APPROXIMATELY .5 INCH IN LENGTH. THE SEPARATIONS WERE OBVIOUSLY NOT CAUSED BY AN IMPACT OR OTHER ROAD DAMAGE. THE TIRE DEFLATED OVER TWO WEEKS WHILE PARKED. *TR

TWO DOOR LOCKS ON MY RV TRAILER ARE SUBJECT TO NHTSA RECALL # 13E039. I HAVE ATTEMPTED TO CONTACT FASTEC INDUSTRIAL CORP. ON MULTIPLE OCCASIONS AND NO ONE ANSWERS THE PHONE. I HAVE LEFT SEVERAL MESSAGES AND NO ONE CALLS BACK. HOW IS THIS RECALL ENFORCED? LOCK MODEL # 40610. KEY CODES HF342 AND HF318. *TR

ON OUR FIRST TRIP IN JULY,2014, THE REARVIEW CAMERA QUIT WORKING NUMEROUS TIMES WHEN TRAVELING. THIS WAS VERY UNCOMFORTABLE AS A DRIVER DUE TO THE FACT THAT YOU COULD NOT SEE BEHIND THE VEHICLE. THE BIGFOOT STABILIZER JACKS WOULD GO UP AND DOWN EVEN WITH SWITCH TURNED OFF. FINALLY ON MARCH 24 THEY CAME COMPLETELY DOWN TO THE GROUND WHILE I WAS TRAVELING ACROSS THE ARKANSAS BRIDGE AT MEMPHIS. THE JACKS DRAGGED THE GROUND AND ALMOST CAUSED A LOSS OF CONTROL OF THE VEHICLE. FOREST RIVER CORP AND BIGFOOT JACKS CORP. WERE BOTH AWARE THAT THERE HAD BEEN A PROBLEM BUT DECIDED IT WAS NOT A BIG ENOUGH PROBLEM FOR A SERVICE BULLETIN OR RECALL. THIS WAS MADE KNOWN TO ME BY [XXX] OF THE BIGFOOT CORP WHO TOLD ME ON APRIL 17, 2015 THAT HIS COMPANY HAD BEEN AWARE OF OTHER INSTANCES OF THE JACKS FAILING. I FELT THAT MY LIFE WAS ENDANGERED WHEN THE JACKS CAME DOWN, IN HEAVY TRAFFIC, WITH NO PLACE TO PULL OVER UNTIL I SLOWED TO 5-10 MILES PER HOUR TO GET ACROSS THE BRIDGE. IN MY MIND THIS LAX ATTITUDE TOWARD THE CUSTOMERS OF FOREST RIVER AND BIGFOOT IS UNACCEPTABLE AND SHOULD BE INVESTIGATED FURTHER. MY RV HAS BEEN IN THE SHOP FOR THESE REPAIRS FOR OVER 8 WEEKS TOTAL TIME SINCE JULY 12, 2015. IT STILL HAS NOT BEEN REPAIRED TO A SAFE AND DRIVABLE CONDITION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 FOREST RIVER SUNSEEKER MOTOR HOME. WHILE THE VEHICLE WAS PARKED, THE BEDROOM SLIDE WOULD NOT RETRACT. THE CONTACT JIGGLED THE WIRING AND THE BED SLID IN; HOWEVER, THERE WAS A LOUD CLICKING SOUND COMING FROM THE BATTERY CONTROL MODULE. THE CONTACT DISCONNECTED THE GROUND WIRE AND THE CLICKING SOUND STOPPED. THE CONTACT TOOK THE MOTOR HOME TO THE DEALER WHO DIAGNOSED THAT THE BATTERY CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE MOTOR HOME WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2007 FOREST RIVER FLAGSTAFF. THE CONTACT STATED THAT THERE WAS A FORMALDEHYDE ODOR COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT WAS CONCERNED FOR HIS SAFETY. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

WHILE RETURNING HOME FROM A TRIP WE WERE NOTIFIED BY ANOTHER DRIVER WE HAD JUST LOST A TIRE. ONCE WE PULLED OVER WE FOUND THAT THE ENTIRE WHEEL HAD SHEARED OFF THE HUB. AFTER LIMPING THE TRAILER OFF THE HIGHWAY WE WENT BACK AND RETRIEVED THE TIRE. I FOUND TWO OF THE STUDS WITH THE WHEEL. OF THE SIX STUDS 2 SHEARED EVEN WITH THE HUB AND FOUR SHEARED INSIDE THE HUB. SINCE WE HAVE OWNED THE TRAILER THE ONLY TWO TIMES I CAN NOT VERIFY HOW WELL THE STUDS WERE TORQUED IS FROM THE MANUFACTURE AND LAST YEAR WHEN WE HAD ALL FOUR TIRES REPLACED AT A DEALER IN PENNSYLVANIA. ALL OTHER TIMES THE STUDS HAVE BEEN TORQUED PER DEXTERS TECH DATA. IT IS VERY UNUSUAL WITH HOW THIS HAPPENED. I CAN PROVIDE PICTURES OF THE TWO RECOVERED STUDS AND THE HUB IF NEEDED. *TR

WE WHERE OUT CAMPING WHEN MY DAUGHTER TOLD ME THE CAMPER WAS ALMOST ON MY BED RAILS WE PULLED OVER AND FOUND THE STEP DECK BOX AND KING PIN BOX METAL HAD RIPPED AND MAKING IT NOT TOWABLE. WE WHERE AROUND 300 MILES FROM HOME WHEN IT HAPPEN AFTER GETTING IT TO A REPAIR SHOP THE METAL RIPPED IN FOUR DIFFERENT SPOTS ON FRONT AND BACK CROSS MEMBERS. AND THE SHOP SAID WE WAS LUCKY IT DIDN'T COME APART AND FALL OFF GOING DOWN THE ROAD. AND THEN FINDING OUT THE FRAMES ARE KNOWN TO BE A DEFECT WHEN BUILT, AND THE LIPPERT FRAME COMPANY WILL NOT DO ANY THING ABOUT IT MAKING IT A BIG SAFETY ISSUE. THIS NEEDS TO BE FIXED. BOTH THE FRAME COMPANY AND RV BUILDER BLAME EACH OTHER ON WHO NEEDS TO FIX THE PROBLEM AND TWO YEARS LATER IM STILL TRYING TO GET IT FIXED THE RIGHT WAY AND TOLD IT WILL COST ME 4 TO 6 THOUSAND TO FIX OUT OF MY POCKET. THE DEALER SHOULD HAVE TO FIX A VERY KNOWN PROBLEM WITH THERE FRAMES. *TR