GENESIS Complaints

I'm reporting moisture in the driver headlight. I noticed a little moisture when I purchased it in October 25(used). Of course the warranty is up and the extended warranty doesn't cover replacement of assembly. Which is very pricey over $2000. I took it to the dealership to get it looked at but at the time it was still working but flickering alot, now it's completely out. I asked was it cracked and the service guy said no, this is something that we see sometimes. I didn't have any warning lights on prior to it going completely out. Now I can't get an expectation tag because of the headlight assembly needing to be changed. This is something Genesis must look into or offer warranties that cover expensive parts like that. It's definitely a hazard when both lights aren't working properly. I'm torn between trying to get it fixed or just letting the vehicle be repossessed and start over with something with a better warranty. I current have 6 alerts on dashboard since the light is completely out.

When stopped at a stoplight with my foot on the brake and the transmission in drive (D), after 15-30 seconds, the transmission shifts into park and the engine starts. (the autostart was in the default position). This has occurred repeatedly. The the autostart button is pressed and the light is on, the transmission reacts normally. I have a video but it is larger than 10MB

My oil light kept flashing on while driving until I come to complete stop. Had to take it to Genesis dealership in [XXX] Ms. They did a check on my vehicle and found the problem. I had to pay to replace these issues the sender assy-oil pressure & the harness-op sensor. The total bill was $1,012.14. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Driver assist systems, including lane keeping assist, forward collision avoidance/braking system, and related exterior sensor systems, are malfunctioning. The lane assist system has taken unintended control of steering, and the braking system has activated without cause. Yes, the vehicle is available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle has exhibited unintended braking and steering intervention during normal driving conditions. Most recently, the lane assist system abruptly jerked the steering wheel while passing a side road opening, forcing the vehicle into a curb and causing damage. These unpredictable actions create a high risk of collision, loss of vehicle control, or being struck by other vehicles, especially in active traffic conditions. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle was brought to the dealership for inspection; however, the issues were not reproduced during testing. Testing occurred under dry weather conditions, while the malfunctions primarily occur in wet, cold, snowy, or icy conditions. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by an authorized Genesis dealership service department. Genesis Consumer Affairs has been notified and is aware of the reported issues. No other third-party inspections have been performed at this time. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There have been intermittent warning messages & dashboard indicator lights related to driver assist and system functionality. These warnings have appeared inconsistently and not always at the time of the malfunction. The problems began after 30K mi and returning to NY.

Hyundai/Genesis 2026 GV70 2.5T Advanced. Drivers side instrument cluster goes blank/black, dangerous. Contacted Genesis Customer Care, doesn't know how to fix my model/trim. Representative, hung up on me. Dealer: Homestead Hyundai/Genesis doesn't have tools to fix the problem..

Component: Exterior Lighting / Headlamps Vehicle: 2021 Genesis GV80 VIN: [XXX] Mileage at Failure: 77,000 Complaint: The front left headlamp on my 2021 Genesis GV80 failed completely after visible moisture and condensation accumulated inside the lamp housing for approximately one week. There was no impact, damage, or tampering. The Genesis service center inspected the vehicle and confirmed the failure was caused by moisture intrusion consistent with Genesis Technical Service Bulletin 23-BD-002G (“Information for Lamp Condensation”). This condition is also documented with NHTSA under XXX The failure resulted in a complete loss of headlamp function, creating a significant safety hazard while driving at night. Genesis Customer Care initially informed me that if the dealer confirmed the failure was consistent with the TSB, the repair would be covered under goodwill. After the dealer confirmed the defect, Genesis corporate declined to cover the repair due to the vehicle being out of warranty, despite the failure being caused by a known manufacturer defect affecting visibility and safety. I am filing this complaint because the defect is safety-related, documented by the manufacturer, and resulted in the loss of primary forward lighting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Without any warning, on March 15, 2026, I turned out of a parking lot onto a major road and I noticed it wouldn't accelerate above 20 mph, so I pulled off the road. I tried again and my vehicle still failed to accelerate. And on my third attempt, my vehicle decelerated and was about to completely stall. I managed to turn into a parking lot and avoid getting rear ended. However, this could have been a fatal event. While I was trying to accelerate, the vehicle was quiet as if the car wasn't even running. After shutting the engine off for awhile, I was able to drive the vehicle with caution. I reached out to two Genesis service departments regarding my vehicle failing to accelerate while driving and neither had heard any previous complaints, and the earliest appointment would be mid April. There was no sense of urgency, as I'm left to hesitantly drive my vehicle at the risk of it happening again and getting rear ended. And when my vehicle does go in for service, I'm weary whether the problem will be resolved properly since the service department is unaware of the issue. In addition, I have had this vehicle for only 4 months and 1 month into it, I already took it to service because of fuel odor that had not gone away since the day 1. But the service department didn't find anything wrong with the vehicle, so nothing was done to it. I also swung by another Genesis service department, in case they happened to be familiar with the cause of the odor. My vehicle still has the fuel odor and now I'm wondering if that is related to my vehicle not accelerating. I am seeking your assistance to ensure that the problems with my vehicle are confidently resolved. And I wouldn't want this to happen to anyone else. I am thankful, I was driving and not my teen.

While accelerating to highway speeds, the vehicle suddenly experienced a significant and continuous loss of power. Even with the accelerator fully pressed, the vehicle would not increase speed beyond roughly 50 mph. Based on the behavior and previous service history, the issue appears to be related to the engine, fuel delivery system, or overall powertrain. The incident created a serious safety concern for both the occupants and surrounding traffic. The vehicle could not properly accelerate, merge, or respond to normal highway conditions. Hazard lights had to be activated, and the vehicle remained in the slow lane for an extended period to avoid faster-moving traffic. The issue was consistent and repeatable throughout the drive. Multiple attempts to accelerate resulted in the same lack of response, and the loss of power persisted for the duration of the trip. The vehicle has not yet been inspected following this occurrence because when turned off and turned back on, the issue goes away and happens sporadically. It is also worth noting that the vehicle previously underwent a manufacturer-covered repair involving the high-pressure fuel pump, for which a warranty extension had been issued. This loss of power occurred after that repair was completed. No warning lights, alerts, or prior symptoms were present before or during the incident. Overall, the sudden loss of propulsion at highway speed posed an immediate safety risk, as the vehicle was unable to maintain appropriate speed or safely maneuver with traffic.

The headlights somehow gets condensation/moisture inside of them and when this happens it makes the turning signal faulty and not work properly. A notification pops up in the vehicle that says “check turn signal” and the turing signal does not flash properly. This has happened to my vehicle and I am part of a Facebook group and many of us G70 owners are having the same issue. The dealerships are claiming something cracked the headlights, letting moisture in. But the headlights are not cracked at all and there are an abundant amount of G70 owners having the exact same issue that is very expensive to fix. Some are even paying to get it fixed and still having the same issue after. This should be recalled to make it right and safe for drivers.

UNINTENDED VEHICLE MOVEMENT AT STARTUP - POTENTIAL CLUTCH DEFECT On January 17, 2026, at approximately 1:59 PM, I started my 2019 Genesis G70 (manual transmission) while parked in my garage. The vehicle was in Neutral with the parking brake engaged. I depressed the clutch pedal fully before pressing the start button, with no foot on the accelerator. Immediately upon starting, the vehicle lurched backward at significant speed without any driver input to accelerator, gear shift, or parking brake release. I attempted to stop the motion by pressing the brake pedal firmly but the vehicle continued moving. The vehicle struck the garage door frame (bending the driver's door backward), nearly pinning my [XXX] son between the door and garage structure. The car continued across my driveway, struck my neighbor's parked Lexus RX 350, then crashed into the neighbor's garage door and siding. RELEVANT PRIOR HISTORY: - February 7, 2025: Genesis authorized clutch/transmission repair at Rick Case Genesis dealership - February 27, 2025: Dealership stated car was ready, but upon arrival, technician could not release vehicle because it would "not shift gears" or "move" - March 5, 2025: Vehicle released; clutch engagement point was unusually high - December 2025: Clutch pedal required full depression to shift reliably - January 2026: Difficulty shifting in cold weather unless car was warmed up POST-INCIDENT OBSERVATIONS: - Clutch engagement point was on the floor (abnormally low) - No dashboard warning lights appeared before or during incident - Backup camera did not activate - EDR data (downloaded by Genesis March 5, 2026) confirms 0% accelerator pedal and 0% engine throttle throughout the event INJURIES: Minor (skin abrasion to my toe). My son was nearly pinned but not injured. PROPERTY DAMAGE: My vehicle (door/frame), neighbor's vehicle, neighbor's garage door and siding. MANUFACTURER RESPONSE: Genesis Case XXX opened. Genesis downloaded EDR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI