2013 GMC SIERRA Complaints

WHILE DRIVING IN THE MOUNTAINS, I SWERVED TO MISS AN ANIMAL, TOOK THE DITCH, HIT TWO TREES, SOME BOULDERS AND THE AIRBAGS DID NOT DEPLOY. I WAS TRAVELING AT ABOUT 47 MPH. THE ACCIDENT REPORT SHOWED DAMAGES TO EVERY PART OF THE TRUCK EXCEPT THE ROOF AND TAILGATE. WE HAD A GRILL GUARD INSTALLED AT A GMC DEALERSHIP UPON PURCHASE, AND HAD IT NOT BEEN FOR THAT GUARD, THE ENGINE WOULD HAVE BEEN IN OUR LAPS. THE TRUCK SUSTAINED 20,000 DOLLARS IN DAMAGES, YET ALL GM HAD TO SAY WAS THAT THE AIRBAGS OPERATED AS DESIGNED. I SAY THAT THE DESIGN IS FATALLY FLAWED IF A CRASH OF THIS MAGNITUDE DOES NOT CAUSE THIS VERY IMPORTANT SAFETY FEATURE TO OPERATE. THE FOLKS WHO TOWED THE VEHICLE HAD SOME VERY STRONG OPINIONS ABOUT THIS FAILURE, AND SAID THAT THE GRILL GUARD WAS THE ONLY THING WHICH SAVED US, AND THAT HAVING IT INSTALLED SHOULD NOT HAVE HAD ANY EFFECT ON THE FUNCTION OF THE AIRBAGS. *TR

HELLO, THE DATE AND MILEAGE ABOVE IS NOT ACTUAL DATE OF FIRST INCIDENT, BUT IS THE FIRST TIME I TOOK IT IN FOR THE FIRST OIL CHANGE AND VEHICLE INSPECTION WHICH ALSO WAS THE FIRST TIME I COMPLAINED TO THE DEALERSHIP ABOUT THE ISSUE. MY TRANSMISSION SLIPS BETWEEN 2ND AND 3RD GEAR AT LEAST 4 TIMES A MONTH. THE DEALER TOLD ME THAT IF I CANT PROVE IT OR IF IT DOESN'T DO IT WHEN THEY DRIVE IT THEN THEY CANT PERFORM A DIAGNOSTIC TEST TO FIX THE PROBLEM. THE SELLER WHO SOLD ME THE VEHICLE CALLED ME TWICE TO SEE HOW IM ENJOYING MY TRUCK AND I COMPLAINED TO HIM BOTH TIMES ABOUT THE ISSUE AND HE TOLD ME THE SAME THING ABOUT MY ISSUE. I EVEN LEFT VOICEMAILS TO HIM ABOUT IT AND HE NEVER RETURNED MY CALLS UNTIL I MADE A YEAR (3/16/14) OWNING MY TRUCK AND CLAIMS HE DON'T REMEMBER ME TELLING HIM THIS THE FIRST TIME. IM A STRONG GM FAN BUT I FEEL IM NOT BEING HELPED WITH MY ISSUE AND ITS ANNOYING THAT I HAVE TO DRIVE MY TRUCK CAUTIOUS GUESSING WILL IT SLIP THIS TIME OR WILL IT SLIP NEXT TIME? IF ITS PROFESSIONAL GRADE THEN WHY AM I HAVING THIS PROBLEM? I USE MY TRUCK FOR FAMILY VACATIONS AND I KNOW ANYONE WITH THE SAME PROBLEM WOULD NOT DRIVE THIS TRUCK FAR AWAY FROM HOME WITH THIS ISSUE. IT DOES IT WHEN IT WANTS TO BUT ITS JUST FUNNY HOW IM TRYING TO FIGURE OUT WHEN IT WILL DO IT AGAIN. I GET ALL THESE EMAILS ASKING ME TO RATE THE DEALERSHIP 5 STARS AND TO RATE THE TRUCK BUT I CANT EVEN GET MY TRUCK CHECKED OUT. THEN THEY TELL ME THEY WONT GIVE ME A RENTAL WHICH I WOULD NEED ANOTHER TRUCK AS A RENTAL. THIS IS SAD I SPEND 30 GRAND ON A TRUCK I CANT GET WORKED ON UNLESS I HAVE PROOF. *TR

MICE, RABBITS ETC. CHEWED THROUGH WIRES BECAUSE GMC PUTS PEANUT OIL ON THEIR WIRES. GMC DEALER SAID THEY WOULD FIX WIRES BUT THE PROBLEM WILL PERSIST BECAUSE PEANUT OIL IS BAIT FOR THESE ANIMALS. THIS IS A PROBLEM THAT WAS REPORTED ON A 2012 VEHICLE. THIS COULD CAUSE FIRES ETC AND NEEDS TO BE FIXED. THE VEHICLE WASN'T RUNNING RIGHT, ENGINE LIGHT WAS ON AND CHEWED WIRES WERE DISCOVERED. WERE TOLD BY GMC DEALER THERE IS NO PERMANENT FIX BECAUSE THEY USE PEANUT OIL BECAUSE ITS CHEAP! WE'VE ONLY HAD THE VEHICLE SINCE SEPTEMBER 2013. GMC WILL PUT THE WIRES TOGETHER AGAIN BUT NOT FIX THE MAIN PROBLEM OF THE PEANUT OIL. THIS IS A PROBLEM THAT IS COMPLETELY AVOIDABLE, YET A PROBLEM THAT IS BUILT INTO THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH AND BECAME INVOLVED IN A SIX VEHICLE CRASH. THE CONTACT'S AIR BAGS FAILED TO DEPLOY ON IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FRONT END, RIGHT QUARTER PANEL AND THE REAR BUMPER NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 33,010.

TRUCK IS LEAKING OIL, AND I HAVE A SMALL PUDDLE OH GARAGE FLOOR. BROUGHT TO ORIGINAL SELLING DEALER TO BE CHECKED. THEY CLAIMED THERE WAS A PLUG ON BACK OF ENGINE THAT WAS LEAKING. THEY HAD VEHICLE FOR 3 1/2 DAYS, AND CLAIMED IT WAS FIXED. THEY HAD OVER 1 PAGE OF SEALS, GASKETS, PLUG WERE REPLACED. DROVE APPROXIMATELY 50 MILES, AND IT STARTED LEAKING EXACTLY THE SAME AS BEFORE. RETURNED TO DEALER AGAIN, AND WAS TOLD BY THE SERVICE TECHNICIAN THAT IT WAS NORMAL TO SEE IT HAVING A LEAK DUE TO THE SILICONE THAT WAS USED ON ENGINE PARTS WHEN IT WAS BUILT !!! I WAS ADVISED TO DRIVE IT FOR 1 WEEK AND BRING IT BACK AGAIN. AT THAT POINT IN TIME, I CONTACTED GM AND WAS TOLD TO GET A SECOND OPINION AT ANOTHER DEALERSHIP. I BROUGHT IT TO THEM ON 11/15/13. IT HAS BEEN THERE NOW FOR 6 DAYS. I WAS JUST TOLD THAT THEY HAVE 4 PAGES OF NEW PARTS THAT HAVE TO BE ORDERED TO REPAIR IT. THEY (DEALERSHIP) REQUESTED THAT GM REPLACE THE ENGINE AND WAS DENIED. CONSIDERING THIS IS THE 3RD TIME TRYING TO REPAIR THE SAME PROBLEM, THEY SHOULD EITHER RE-PURCHASE OR LEMON LAW THIS. *TR

AT THIS OCCURRENCE THE HOOD LATCH DOES NOT KEEP THE HOOD TIGHT WHEN CLOSED. THE HOOD RATTLES AT SPEEDS OVER 35MPH AND APPEARS AS THOUGH IT IS GOING TO OPEN. AS A RESULT OF ATTEMPTING TO SUFFICIENTLY SECURING THE HOOD, I SUBSEQUENTLY DENTED THE HOOD. I HAVE HAD THE BODY DEPARTMENT AT THE LOCAL DEALERSHIP LOOK AT IT AND THEY FOUND THAT THE HOOD LATCH NEEDED TO BE ADJUSTED. AFTER ANOTHER 2500 MILES, THIS RATTLE HAS RETURNED. THE COMPLAINT IS THAT THIS IS THE SECOND 2013 SIERRA DENALI THAT I HAVE OWNED SINCE OCTOBER 2012, SINCE THE DEALERSHIP BOUGHT BACK THE FIRST ONE AFTER NUMEROUS PROBLEMS INCLUDING THE TRANSMISSION BEING REPLACED AT 6250 MILES AND NUMEROUS EFFORTS TO FIX THE HOOD. SAME PROBLEM TWO TRUCKS IS A CAUSE FOR CONCERN! *TR

TL* THE CONTACT OWNS A 2013 GMC SIERRA 1500. WHILE DRIVING 40 MPH, THE CONTACT STATED THAT THE VEHICLE WOULD JERK AND SHIFT IN BETWEEN GEARS. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED NOR WAS THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.

THE HEAD RESTS OF OUR NEW TRUCK (PURCHASED DEC 2012) PROJECT SO FAR FORWARD THAT IT FORCES MY HEAD TO TILT DOWNWARD. THERE IS NO FORWARD/BACK ADJUSTMENT TO THE HEAD REST, AND TURNING THE HEAD REST BACKWARDS TO MAKE IT BEARABLE MEANS IT NO LONGER WILL SERVE WELL TO PREVENT NECK INJURIES IN A CRASH. FOR SHORTER DRIVES, THE FORCED HEAD TILT IS UNCOMFORTABLE, BUT FOR LONGER DRIVES IT CAUSES ENOUGH PAIN THAT I HAD TO SEE A CHIROPRACTOR (AND I'M AN ATHLETIC, HEALTHY PERSON!). THE DEALER AND MANUFACTURER CONTEND IT WORKS AS DESIGNED FOR SAFETY IN A CRASH. BUT IF I CAN'T SIT IN IT FOR NORMAL DRIVING WITHOUT EXPERIENCING NECK/BACK PAIN, HOW "SAFE" IS THAT? I NOTICED THE NEW 2014 GMC 1/2-TON PICKUPS HAVE A HEAD REST WITH A NOTICEABLY LESS ANGULAR DESIGN, INDICATING GMC RECOGNIZED THE HEAD REST DESIGN IN MY 2013 3/4-TON TRUCK IS, AT BEST, A POOR ONE AND, AT WORST, A POTENTIALLY DANGEROUS ONE. IS THERE ANY RECOURSE TO GETTING GMC TO REPLACE MY HEAD RESTS WITH THE NEW DESIGN (OR EVEN AN OLDER ONE, LIKE THE STRAIGHT-UP-AND-DOWN ONES I HAVE IN MY 2003 CHEVY TAHOE)? *TR

THE TRANSMISSION ON THIS VEHICLE SLIPS SOMETIMES BETWEEN 2ND AND 3RD GEAR AND ALSO WHEN PARKED ON A HILL AND PUT INTO DRIVE THE TRANSMISSION SHIFTS LATE INTO 1ST GEAR. *TR

TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT WAS DRIVING AT VARIOUS SPEEDS AND NOTICED A WIND NOISE COMING FROM THE WINDOW. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM, STATING THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 300.