2013 GMC SIERRA 2500 Complaints

MY DASH HAS CRACKED AROUND THE PASSENGER SIDE AIR BAG. IF AIR BAG DEPLOYS, IT COULD SEND SHRAPNEL TOWARDS THE PASSENGER. GM IS AWARE OF THIS PROBLEM BUT REFUSES TO ACKNOWLEDGE OR REPAIR. EVERETT GMC TOLD ME THEY USE TO REPAIR FOR $100.00. NOW THEY WANT $1,600.00 AND STATED IT WOULD PROBABLY OCCUR AGAIN DUE TO CHEAP PLASTIC PARTS INSTALLED BY GM. MY VEHICLE IS GARAGE KEPT.

TL* THE CONTACT OWNS A 2013 GMC SIERRA 2500. WHILE THE BRAKES WERE BEING SERVICED THE TECHNICIAN DISCOVERED SEVERE RUST UNDERNEATH THE VEHICLE, INCLUDING THE FRAME. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEVERE RUST WAS DUE TO THE ROAD CONDITIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 70,000. UPDATED 06/29/17*LJ UPDATED 10/13/2017*JS

RUNNING ERRANDS WITHOUT PULLING A LOAD AND EMPTY BED OF TRUCK. AT A STOP AND WHEN GREEN BEGAN TO ACCELERATE, RIGHT BACK TIRE BLOW OUT, NO INJURIES PULLED OVER TO A SAFE SPOT TO CHANGE TIRE. NO DISCERNIBLE DEFECTS BEFORE USING TRUCK THIS DAY. ORIGINAL TIRES TO TRUCK, APPROXIMATELY 50,000 K MILES, VERY LITTLE HEAVY USE FOR THIS TRUCK.

BRAKES NEED TO REPLACED BECAUSE THEY ARE RUSTED OUT. LOW MILES ON THIS TRUCK. DISCOVERED PROBLEM WHEN BRAKING GOING DOWN HILL, THE TRUCK SHOOK. THE FRONT END VIBRATED. TOOK IT IN AND THEY SAID THE BRAKES ARE RUSTED. WE GOT THE TRUCK IN EARLY 2014.

BOSCH CP4 FUEL PUMP FAILURE. PLEASE REFERENCE EA11-003 AND FIND THE SAME FUEL PUMPS THAT WERE FOUND TO FAIL ON AUDI/VW VEHICLES ARE ALSO USED ON GM, FORD, AND DODGE VEHICLES. SAID PUMP FAILED DURING DRIVING WITHOUT WARNING CAUSING COMPLETE ENGINE SHUTDOWN AND LOSS OF POWER. CERAMIC AND METAL INTERNALS OF THE PUMP DISINTEGRATED AND TRAVELED THROUGH THE FUEL SYSTEM, SUBSEQUENTLY CAUSING THE INJECTORS TO FAIL. SIMILAR TO THE FINDINGS IN EA11-003, PAGE 16 PARAGRAPH 2, THE REPAIR IS TO COST APPROXIMATELY $10,000 TO FIX THE ENTIRE FUEL SYSTEM. *TR

DASH CRACKED NEXT TO PASSENGER AIRBAG COVER. VEHICLE WAS STATIONARY WHEN THIS OCCURRED.

THE DASHBOARD IN MY 2013 GMC SIERRA 2500HD HAS A CRACK THAT RUNS FROM THE RADIUS OF THE UPPER LEFT HAND CORNER OF THE PASSENGER SIDE AIRBAG TO THE FWD EDGE OF THE DASHBOARD THAT RUNS PARALLEL TO THE WINDSHIELD. THE CRACK PENETRATES THROUGH THE DASHBOARD COMPLETELY CREATING TWO SEPARATE SECTIONS WITH ALMOST COMPLETE FREEDOM OF MOVEMENT. ACTIVATION BY THE AIRBAG WILL CAUSE INTERFERENCE/CONTACT BETWEEN THE DEVICE, AND/OR ITS COMPONENTS, AND WITH THE NON-SECURED SECTIONS OF THE DASHBOARD AND MOST LIKELY RESULT IN THEM BEING SEPARATED/DISLODGED AND POTENTIALLY LAUNCHED IN THE CABIN RESULTING IN POSSIBLE STRIKES TO OCCUPANTS. THE VEHICLE WAS PARKED IN MY DRIVEWAY WITH NO CRACK AND WHEN I EMERGED THE NEXT MORNING AND ENTERED THE VEHICLE, STARTED THE ENGINE, THE CRACK OCCURRED. THE MERE POTENTIAL FOR INTERFERENCE BETWEEN THE AIR BAG ACTIVATION AND BROKEN DASHBOARD SECTIONS, OBVIOUSLY DUE TO A POOR, INSUFFICIENTLY TESTED DESIGN, (RELIABILITY TESTING?) SHOULD DRIVE THE ENGINEERS TO REVISIT CURRENT RISK ANALYSIS TOOLS. IT'S CLEAR THE RPN FOR THIS TYPE OF FAILURE MODE IN AN FMEA WOULD NOT QUALIFY UNDER CURRENT INDUSTRY STANDARDS.