GMC Complaints

The vehicle does not have a manual switch for the headlight control. The only way to control the headlights is through the digital control interface on the infotainment console panel. The headlight controller button is so small that a person has to take their eyes off the road for a long time making it a very unsafe condition. If a deer was in your lane you could not turn your lights on and off quick enough to maybe un shine the deer so in would move while honking your horn. It is just totally unsafe as a hole when you’re not looking down the road while driving. If you had the switch you can always feel around for it much safer than taking your eys off the road while driving.

The contact owns a 2019 GMC Terrain. The contact stated while driving 25 MPH, there was an abnormal sound coming from the engine. The low power message was displayed. The contact pulled over to the left side of the road and waited for towing assistance. The contact attempted to restart the vehicle; however, the vehicle failed to respond as intended. An independent mechanic was contacted. The vehicle was towed to an independent where it was diagnosed that timing chain, timing gears, the vacuum pump, cam phasers, and sensors all needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred by the manufacturer and was informed to contact NHTSA to report the failure. The failure mileage was unknown.

The contact owns a 2016 GMC Sierra 1500. The contact stated that while her and her husband were driving on several occasions at various speeds, the brake was depressed; however, the braking distance was extended, and the vehicle took longer to slow down. The contact also stated that occasionally while driving at undisclosed speeds, her husband observed a loud sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed and determined that the engine and braking system needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2015 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. No warning lights were illuminated. The contact noticed an abnormal sound, and the vehicle rolled forward before the vehicle stopped. The vehicle was taken to the dealer but was not diagnosed. The dealer was made aware of the failure. The contact was informed of an unknown recall; however, the recall repair had expired. The contact had not received a recall notification. The vehicle was not diagnosed or repaired by an independent mechanic. The manufacturer was made aware of the failure and confirmed that the recall had expired in June 2024. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.

Vehicle has almost 75000 miles. No warnings whatsoever, the GMC app actually reported the vehicle has no issues and all systems are working. The engine began to knock, the transmission was not shifting well, traction control stopped working. Took the vehicle to the local dealership who called me and said it was complete engine failure that is going to require a brand new engine. All of the maintenance is up to date.

Vehicle currently has 104K and needs a 3rd engine. The same issue happened to the second engine as the first. While Driving the engine just stop working. They say it is a problem with the camshaft. Metal gets into the transmission and that also has to be replaced. A vehicle engine should not just stop working! Especially on an interstate. GMC refuses to add this engine to the recall list. However, I don't understand how the safety of families can continue to be placed in jeopardy.

I am the original owner of a 2018 GMC Sierra 1500 with the 6.2L L86 engine and 8-speed 8L90 transmission. I began experiencing severe transmission shuddering and harsh shifting, especially at lower speeds or under light acceleration. When the issue occurs, I press the gas and the engine revs up to 6,000 RPM without reaching 20 MPH, making it extremely difficult — and dangerous — to merge into traffic or cross intersections. This issue has worsened over time and is now a critical safety concern, especially with children in the vehicle. I have researched this issue and found that many owners report the same transmission defect, and there is an open class action lawsuit and a GM Technical Service Bulletin (TSB #18-NA-355) describing the exact symptoms. The vehicle has become unsafe to drive. GMC should issue a recall or mandatory repair program for this known defect before someone is injured or killed.

I am writing to formally lodge a complaint and request immediate resolution regarding my 2022 GMC Sierra 1500 equipped with the L87 6.2L V8 engine, which has been out of service for more than 30 consecutive days due to a recall-related defect. The vehicle is inoperable, and I have been informed by the authorized dealership that no loaner vehicle will be provided, with no clear estimate for when parts or repairs will be available. I have contacted both General Motors Customer Assistance and the local dealership to request a loaner vehicle. In both cases, I was informed that no loaner was available. I was advised that I could rent a vehicle at my own expense, and that GM would only consider reimbursement up to $44 per day, but only after the recall is completed and only if my case is deemed eligible upon review. This reimbursement policy—requiring me to first pay out-of-pocket without guarantee of repayment—has placed significant undue hardship, financial burden, and emotional stress on me and my family. This situation is especially frustrating considering the vehicle: Remains under GM’s lifetime powertrain warranty; Has been completely unusable for 59 days without replacement; Has left me with no reliable means of transportation, and Involves a known defect acknowledged by GM, yet with no definitive timeline for resolution. As a result, I am suffering direct and ongoing consequences, including: Out-of-pocket transportation costs; Disruption to daily life and mounting stress that no consumer should face after purchasing a premium, modern vehicle from a manufacturer of GM’s reputation. Accordingly, I am requesting the following: Provision of a comparable loaner vehicle immediately, or full reimbursement for a rental vehicle retroactive to the date the truck became inoperable; Compensation for loss of transportation and impact on life. If GM cannot resolve the defect in a timely manner, a full repurchase or replacement of the vehicle under federal warranty law.

The contact owns a 2020 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment and the vehicle then failed to exceed 30 MPH. No warning lights were illuminated. The vehicle was taken to the dealer, who were unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 90,000.

Service Box appears indicating - "Trailer Brake System" with a loud BING, BING, BING Alert sound. It continues every few minutes... Please note: we aren't using a trailer... I have googled/youtube it and found that this is an issue with many owners. They indicate that the wire harness in between two of the body control modules is defective. It is known to have faulty wire connection. This is intermittent, goes for months and stops for months, and then starts up again. Starting the vehicle, while driving slow or fast, it doesn't matter.