GMC Complaints

The engine started making a rattling sound. Brought it to the dealer and they told me the engine is bad and it needs a new one. They told me this issue with lifters and the fuel management system is a common problem leading to internal metal components breaking. My car has been with the dealer since 12/30/24 and I was told this week from the dealer the problem is so big there aren’t any engines available and they have no idea when I’m getting it back. When I initially dropped it off, they said approximately a month. Now they are saying they don’t have a clue.

While driving the 370 miles from Fairbanks to Anchorage with our family and dogs, our vehicle shut down completely with no warning. The drive is through a very remote section of Alaska. While passing a slower vehicle, our Yukon completely shut down, to include the all controls including the dash and lights. We were unable to complete the pass, leaving us in direct line with on coming traffic with no ability to speed up to get around the other vehicle. The other vehicle, not knowing we had lost all power, continued driving the same speed and eventually we were able to get back into the proper lane and coast to a stop on the side of the 2 lane highway. The vehicle would not start and with the temperatures outside at 12 degrees it got chilly fast. Luckily we travel with all of our winter gear. Had this incident happened on one of the many steep descents or curves with snow and ice, the outcome could have been disastrous. My wife has decided that if the vehicle does get fixed, she does not feel safe driving home in it. Reading online forums show that this is a very common occurrence and individuals are looking into a class action lawsuit against GM due to the safety issues associated with this. An individual passing by had a code reader and tried to reset the ECM but could not. I will include the report.

DETAILS: Frozen/clogged PCV in the intake manifold caused the rear main seal to burst due to crankcase pressure, leading to complete engine failure. The 2.4 EcoTech engine must be entirely replaced. GMC refuses to act despite being well aware of this consistent issue. There is a class action lawsuit, service bulletins and multiple examples of this scenario all over the internet. RESOLUTION NEEDED ASAP. - 1/20/25: While driving home from my night shift at highway speeds, exhaust fumes entered the cabin, followed by a loud pop and sudden engine failure. The check engine light never came on and the vehicle would not restart. After towing to the dealership, they confirmed what occurred and noted that it happened on the coldest night of the year, consistent with the well-documented defect in the 2.4L EcoTech engine. They estimated replacement cost can run up to $10,000 and is my responsibility, advising that GM takes no liability for this known issue. This is not an isolated incident for this engine. GM is fully aware of this defect evidenced by multiple service bulletins, including TSB GMC 19-NA-021, which explicitly states this issue is known for ALL 2010-2017 GMC Terrains. Despite this when I called GM for a resolution, I was told my VIN is somehow excluded, making me ineligible for assistance. Instead of taking responsibility, GM directed me to NHTSA, claiming they alone can update affected VINs. This is NHTSA and GM’s failure, not mine. - This situation is completely unacceptable. GM must immediately resolve this issue in one of the following ways: 1. Full engine replacement at no cost to me. 2. Complete payoff of my remaining loan balance. Additionally, NHTSA must provide an explanation for why my VIN is not included in their list of affected vehicles and correct this oversight immediately. - I will not accept further delays, deflection, or excuses. GM must take full responsibility for this failure and respond immediately with a resolution.

I was driving down the highway when the engine started making a very loud rattling noise. I was able to almost get out of the travel lane. The engine does not restart and is seized. The temperature was 10°f and the closest two was 3 hours away and the vehicle was partially blocking the 2 lane highway on the right side. Unknown inspection status by manufacturer. There was no warning light at any time even after the shutdown. The symptom of the intense loud rattling occurred approximately 60 seconds before complete failure. Just enough time to get to a pull out off a bridge.

The contact owns a 2023 GMC Yukon. The contact stated that while reversing, the rearview camera failed to display an image, compromising the back-over prevention system. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 800.

Vehicle whole system was non existent. No interior lighting, no door chime when opened, no response. Mechanic took a look and found alternator not good. It’s not charging the battery and advised me to tow it to warranty repair shop. Advised me if I were driving and vehicle died I would not have power or control of vehicle and cause serious injury or death. Lucky I was parked at home and attempted to start vehicle to leave home. No repairs done yet, vehicle is still at home waiting for an appointment.

The contact owns a 2020 GMC Sierra 2500. The contact received notification of NHTSA Campaign Number: 24V797000 (Power Train). After reading the context of the recall, the contact stated that the proposed remedy of a software update was not an adequate repair for the rear wheel lock-up failure. The contact stated that the safety of the vehicle could not be trusted and believed that the vehicle was unsafe to operate. The local dealer was made aware of the issue and confirmed the recall remedy. The contact was referred to the manufacturer for further assistance. The manufacturer was made aware of the issue and the contact proposed a buyback offer for the vehicle which the manufacturer denied. The contact was provided a case number. The contact had not experienced a failure. Parts distribution disconnect.

The system that failed was the wire harness for the internal brake control. This is a well documented problem on YouTube and Reddit. I was driving home from the mountains, with my 7K lb camper, and I started receiving incessant messages alternating between "Trailer Brakes Disconnected" and "Trailer Brakes Connected". The messages made it impossible to see the speedometer and hear music or calls. Most importantly, I lost my trailer brakes in the mountains of North Carolina. Meaning the only way I could slow down was with my truck brakes, while a 7,000 lb camper was pushing me. I took my truck to the dealership today and paid $166 for a diagnostic. The stated the issue was with my camper. I tried to explain that many owners were having this problem and it is well documented. They stated there was no recall on my vehicle and gave me a print out of what to check on my camper. I checked my camper and there are no issues and no issues when i connect it to my other vehicle.

Having shift to park warning and dinging after shifting the car into park and turning off the car. Cannot leave the vehicle. Then can’t move the shift lever so have to start the car And attempt to shift car into park again which does not always allow yu to shift to park and leave the vehicle again. If this is such an issue why is there not a recall? I have read many articles online about this issue.

The contact owns 3 Nuna Rava Car Seats. The first car seat Model Type: Convertible, Model Number: CS05103CVR, Manufactured Date: April 16, 2019. The second car seat Model Type: Convertible, Model Number: CS05103CVR, Manufactured Date: May 6, 2021. The third car seat Model Type: Convertible, Model Number: CS05103CVR, Manufactured Date: June 17, 2019. The contact received notifications of NHTSA Campaign Numbers: 24C002000 (Child Seat); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure with the car seats.