GMC Complaints

TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED THAT THE LIFTGATE LIFTED AND LOWERED ON ITS OWN. THE LIFTGATE STRUCK THE CONTACT'S SPOUSE AND THEN LIFTED AGAIN. THE CONTACT'S SPOUSE HAD TO HOLD THE LIFTGATE BEFORE IT STRUCK THEIR DAUGHTER. THE LIFTGATE EVENTUALLY CLOSED ON ITS OWN. THERE WERE NO INJURIES. THE CONTACT MADE AN APPOINTMENT NEXT WEEK WITH JOHNSON MOTORS (1891 BLINKER PKWY, DUBOIS, PA 15801, (877) 816-0659) TO HAVE THE VEHICLE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 48,000. *DT

WHILE ENTERING PARKING LOT OF A WALMART STORE, THE FRONT SENSORS DID NOT SHOW AN OBJECT (WHILE IN BLIND AREA OF WINDSHIELD AND DOOR POST). DRIVER HIT CONCRETE BASE OF STREET LIGHT IN PARKING LOT GOING ABOUT 10 MILES PER HOUR IN SPEED. AIR BAGS DID NOT DEPLOY NOR DID SEAT BELT TIGHTEN TO RESTRAIN DRIVER. DRIVER'S BODY WAS THROWN INTO THE STEERING WHEEL WITH RIGHT ARM TAKING THE FULL IMPACT. DRIVER SUFFERS A BROKEN STERNUM, TORN BICEP TENDON, SEVERELY DISLOCATED RIGHT SHOULDER, TORN ROTATOR CUFF TENDONS, TORN MUSCLE FIBERS FROM ELBOW, BROKEN WRIST AND TORN TENDONS ON BACK OF HAND.

BRAKES HAVE NOT BEEN WORKING AT SLOW SPEEDS. THIS HAS BEEN GOING ON FOR A FEW YEARS. BROUGHT IT TO A BRAKE SPECIALIST WHO COULD NOT FIND THE PROBLEM. RESEARCHED IT ON THE INTERNET AND FOUND THAT MANY PEOPLE WERE HAVING PROBLEMS WITH A SIMILAR ISSUE. THEY THOUGHT IT WAS A FAULTY VACUUM PUMP. BROUGHT IT TO GMC BEAMAN IN NASHVILLE, TN AND SAW [XXX] (SERVICE ADVISOR FOR BEAMAN AUTOMOTIVE). THEY REPORTED THEY WERE NOT WILLING TO FIX THE ISSUE AND THAT IT WOULD BE CLOSE TO $1000 TO FIX IT. I FIND THIS UNACCEPTABLE AFTER DOING RESEARCH AND FINDING THAT GMC'S PARTS (NOT WEAR AND TEAR) ARE MORE LIKELY THAN NOT THE ETIOLOGY OF THE PROBLEM. I ASK THAT THE DEALERSHIP BE CONTACTED REGARDING THIS GIVEN THE OBVIOUS SAFETY RISK OF THE LARGE VEHICLE NOT BEING ABLE TO STOP. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR

TRANSMISSION SHIFTED HARD, DELAYED ACCELERATION AT TIMES, SHUDDERED AND JERKED. THIS WAS USUALLY SLOWING DOWN TO TURN AROUND 30 OR 40 MPH AS THE TRUCK WAS IN MOTION. AFTER ONLY TWO YEARS THE ENTIRE TRANSMISSION HAD TO BE REBUILT. THE TRANSMISSION WAS SHIFTING POORLY THE MOMENT I DROVE IT OFF THE LOT EVEN IF IT "ADAPTIVE LEARNING" YOU COULD TELL THERE WAS SOMETHING WRONG.

THERE ARE NUMEROUS CUSTOMERS THAT ARE EXPERIENCING PROBLEMS WITH THE TAILLIGHTS ON THE YUKON DENALI XL. GMC IS NEGLIGENT DUE TO THE FACT THAT THIS PROBLEM IS A SAFETY HAZARD AND NO RECALL HAS BEEN INITIATED.

AT LOW IDLE THE BRAKING BECOME VERY STIFF AND EXTREME PRESSURE ON THE BRAKE PEDDLE IS NEED TO STOP THE VEHICLE. HANK GRAFF OF DURAND MI INDICATED IT IS DUE TO A FAILED BRAKE ASSIST VACUUM PUMP. THE SERVICE REP. ALSO EXPERIENCED THE ISSUE WHEN THEY PULLED THE VEHICLE INTO THE REPAIR BAY. AS THE OWNER, I HAVE EXPERIENCED THIS BRAKING ISSUE MULTIPLE TIMES.

I HAVE NOTICED AN ISSUE FOR A FEW YEARS WHILE PARKING THAT MY BRAKES WOULD LOCK UP IF USED REPEATEDLY. WHILE GETTING SERVICE DONE I HAD ASKED IF THEY NOTICED ANYTHING AND THEY HAD SAID NO. THEY HAVE KNOW RECOGNIZED IT IS A PROBLEM BUT ARE LIMITING THE FIX TO 72000 MILES WHICH I AM 3K OVER. THEY SAID I HAVE NEVER FORMALLY COMPLAINED ABOUT THIS SO I DISQUALIFY FOR THE $ 540.00 REPAIR. YET THEY RECOGNIZE IT IS AN ISSUE WITH THE VEHICLE. I FEEL THEY ARE TRYING TO AVOID A FORMAL RECALL.

"HAVE TAKEN MY 2017 GMC SIERRA INTO THE DEALERSHIP TWICE FOR TRANSMISSION ISSUES, THE LAST TIME WAS A MONTH AGO. BOTH TIMES I WAS TOLD THAT THERE WASN'T ANYTHING WRONG BUT THAT THE TRANSMISSION SOFTWARE WAS 'RE-FLASHED' AND THAT THE TRANSMISSION WOULD HAVE TO 'RE-LEARN MY DRIVING HABITS'. MY TRUCK IS STILL HAVING PROBLEMS. WHILE UPSHIFTING FROM 1ST TO 2ND GEAR, THE TRANSMISSION SOMETIMES HESITATES BEFORE IT ENGAGES AND THEN CAUSES THE TRUCK TO LUNGE FORWARD WITH A HUGE SLAM. WHILE DOWNSHIFTING FROM 2ND TO 1ST GEAR, THE TRANSMISSION WILL MAKE A VERY NOTICEABLE 'CLUNK'. I'M ABOUT TO TAKE IT BACK A 3RD TIME. THIS IS EXTREMELY FRUSTRATING MY BOUGHT MY TRUCK LESS THAN 2 YEARS AGO AND IT ONLY HAS 25,000 MILES."

"DASHBOARD CRACK" IN 2016 I PURCHASED MY GMC YUKON DENALI XL FOR ABOUT $46,000.00 AT INGERSOLL AUTO OF DANBURY, CONNECTICUT. AT THE TIME OF PURCHASED MY YUKON WAS NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY, BUT I DID PURCHASED THE EXTENDED WARRANTY. ON APRIL 25, 2019 I NOTICED A CRACK ON MY DASHBOARD JUST TOP OF MY INSTRUMENT PANEL. THAT SAME DAY I REACHED OUT TO GM AND FILED A REPORT. THEY TOLD ME THAT THERE WAS NOTHING THEY CAN DO AND THIS WAS NOT A RECALL OR A DEFECT THAT GM WOULD COVER BUT INSIST ME TO CONTACT A DEALER TO SEE ABOUT REPAIRS. ON OR ABOUT 11:30AM ON 4/25/19 I CONTACTED THE SERVICE DEPARTMENT AT INGERSOLL AUTO OF PAWLING NY. THE SERVICE ADVISER I SPOKE TO TOLD ME HER NEVER HEAR ABOUT THIS PROBLEM AND SAID THAT THE REPAIR WOULD NOT BE COVERED UNDER MY EXTENDED WARRANTY. THE VALUE OF MY VEHICLE HAS BEEN DIMINISHED AS A RESULT OF THE DASHBOARD DEFECT. I WOULD NOT HAVE PURCHASED THE VEHICLE OR WOULD NOT HAVE PAID AS MUCH FOR IT HAD I KNOWN OF THE DEFECTIVE DASHBOARD'S PROPENSITY TO CRACK AND/OR THAT THE DEFECT CAN INTERFERE WITH THE PLANNED DEPLOYMENT OF THE DRIVER'S-SIDE AND PASSENGER'S-SIDE AIRBAGS.

ON REPEATED OCCASIONS (FROM 2015 TO 2019) I HAVE EXPERIENCED SUDDEN ACCELERATION AT LOW SPEEDS AND SUDDEN JERKING MOTIONS. THE TRANSMISSION AND SPEED CONTROLS ARE UNPREDICTABLE AND DANGEROUS. THIS IS HAZARDOUS AND MAY RESULT IN A LOSS OF CONTROL. I HAVE ALSO EXPERIENCED NUMEROUS ISSUES WITH THE BRAKES INCLUDING A STUCK CALIPER AT APPROXIMATELY 42,000 MILES. I REPORTED THESE ISSUES AND NUMEROUS OTHER ISSUES TO GMC CORPORATE, TUSTIN BUICK GMC ONLY TO BE TOLD THAT IT WAS A SOFTWARE ISSUE AND THINGS ARE SATISFACTORY AND SAFE. GMC CONTENDS THAT THE VEHICLE IS FINE AND DECLINES TO ASSIST WITH ISSUES. THIS IS AN ONGOING ISSUE. THE DATE BELOW IS APPROXIMATE. THE MILEAGE IS APPROXIMATE ON ALL ENTRIES.