GMC Complaints

My truck had smoke rolling out at work when I noticed it. Tried to put it out it Burnt my hands ! destroyed the inside I had it towed and insurance investigator said it was do to a brake controller for the trailer. And I took it to get estimate and the service dept said it was do To brake controller my truck was totaled my wallet toast my coat was toast my I phone my deposit my truck i drove daily to work out of and personal. General Motors would not help I called the. First. Then I was frustrated called my insurance they started a claim and low balled me now I lost 2 months of work bills stacked and low ball price on what the offer was) and haven’t gotten one yet. Called gm back they said I had an active claim they woundenr help it’s there defect I lost my job my mind etc on this. Two investigators state the same thing even there service dept. A gm service dept said the same thing. No warning indicators at al I will never buy another truck. The safety issue is people driving around not knowing. The 2500 and 3500 have them. Looked it up the plant that made my truck left the parts for manufacturing outdoors they got wet. It’s on the internet people r gionbg to get hurt. Lucky I was outside when my was on fire. Please help on the matter. Thank u

When I park my car and go to turn it off, it says "Shift to park". The dash indicates that it is in park and it will not allow me to turn the ignition off or lock the doors.

#1 While merging onto the highway, the vehicle began to shake violently and have a sudden lose of power due to a misfire on cylinder 6 and 4. I was unable to merge onto the highway as the vehicle would not accelerate almost causing me to be hit from behind. I was able to get the vehicle off to the shoulder to avoid an accident as it was barely able to stay running and the CEL was flashing. The failed parts (AFM lifters/push rods and VLOM) have been removed from the engine and saved for review. #2 My family's safety was put at risk as the vehicle had a sudden lose of acceleration while trying to merge on the highway almost causing us to be hit from behind. #3 I spoke with my local GMC dealer and explained the situation and diagnosis that I have completed on the vehicle. That wanted me to pay out of pocket to tow the vehicle in and would not cover anything as the vehicle is barley out of powertrain warranty (72695 miles). I have been an engineer in the automotive industry for almost 10 years and can properly diagnose a vehicle and the issue it has. Trouble codes were provided along with pictures and videos as evidence. I understand when something is a safety issue and needs to be addressed as this is a common issue with GM 5.3l and 6.2l engines. I then spoke to GM corporate (Mandy, case# 9-12424996557) and once again they wanted me to pay for everything out of pocket even though this is clearly a safety concern with their product and the diagnosis had already been completed. This vehicle has all the maintenance records since it rolled off the showroom floor, proving that the failure is not related to neglect or poor maintenance of the vehicle. There is very clearly a design issue or manufacturing issue on this components. #4 Components are available for inspection by mfg. #5 There were not warning lights or any other indicators prior to the failure. Oil pressure was at 40PSI and engine temp was ~200F. All within the normal operating windows of the vehicle.

GM has had a pending recall for a couple of months minimum on this vehicle for a critical safety component, the airbags. I have a young child and this is our families only car so they should be fixing this immediately. I have had this same recall done on cars I owned in the past (Honda) and it has never taken this long or been an issue.

Tranny failed at 92k miles even though properly maintained. Since new tranny installed by dealer (out of pocket cost) had to return due to tranny slipping into neutral when driving highway speeds and taking foot off gas. Dealer performed TCM and ECM flash updates. Cost out of pocket for programming. Issue came back less than 2000 miles later

The contact owns a 2017 GMC Sierra 1500. The contact stated that on several occasions while driving at low speeds, the brake pedal was depressed, and the pedal remained on the floorboard. Additionally, the vehicle failed to slow down as intended. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

The frame is completely rusting out.There needs to be something done about this please

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On a recent road trip my family and I experienced an issue with the Brake Assist on my 2016 GMC Sierra. When I returned back from our vacation I took the vehicle to a 3rd party mechanic that I trusted to perform diagnostics. He advised that I would need a new vacuum pump and stretch belt to correct the issue. Upon receiving this information I advised him to move forward with the repair. What I didn't know was that Special Coverage N182202780 covers this exact repair from GM at no cost to the customer. I followed up with GM to see if I could recoup any of the cost and I was told no because I didn't get the work done at a GM dealership. I find this to be extremely frustrating as I did not know there was a special notice that would have covered this defect, and if I had I would of taken the vehicle to a GMC dealership. I feel that GM should reimburse me for the defect that was known even if I had the vehicle serviced at my chosen mechanic. Any help would be greatly appreciated

I'm reporting on the timeliness of known recall #N232404980. It has been about a year since I've received the initial recall notice. I've contacted the dealer twice to see to check the status of the recall and they have stated that the parts are not yet available and they don't know when the parts will become available. I contacted the dealer approx. 6-7 months after receiving the initial recall notice and then again about 5 months later (that was today). The current status of the recall is: "Recall INCOMPLETE. Remedy not yet available" I'm not sure what is considered 'timely' with a recall of this nature but after a year it might be prudent for the manufacturer to issue an update stating the time frame when the parts should start to come available. While looking for this information, I attempted to find the information on the manufacturer's website but the page timed out and I was not able to find out any more information about this recall from the manufacturer or other sources. I found the following statement from the NHTSA while seeking information from the NHTSA website about this recall: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA. " This is the reason I am filing this online complaint. I would like the dealer to provide an update on when the parts will be available for this recall. It's a little uncomfortable knowing that we're driving around with an instrument (airbag/airbag inflator) that is supposed to save lives but it may actually cause death instead, if activated.