GMC Complaints

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle intermittently and suddenly loses power steering. This started happening more often. Restarting vehicle usually restores power steering. Losing power steering while driving was very dangerous, as steering became much more difficult, especially if mid-turn.

In September of 2022 my gmc automatically shut off right in the middle of traffic on a Friday night. No warring, no lights to indicate that something was wrong with my vehicle. I took it to a mechanic shop and they said nothing was wrong and they did a diagnostic test on the car and no codes popped up. A week later my engine light came on. And my car died again. Thankfully, I had an extended warranty on my car and took to another mechanic shop. It turns out the timing changes on my car needed to be replaced. Fast forward to today Jan 22,2024. I smelled burning oil every time I would drive the vehicle. The rear main seal and PCV was leaking in between my engine and transmission. I lost 5 quarts of oil between Wednesday and Sunday. My oil light never came in. Thankfully, my engine didn’t lock up. It is currently in the shop getting repaired. My car is still under an extended warranty.

Vehicle in a motor vehicle accident, hit from behind with great force. Airbags did not deploy. Three occupants in vehicle. The frame was easily damaged of the vehicle causing it to be totaled out. This VIN was not marked apart of recall but yet it does show it is. Recall was reported a week prior to incident unknowingly at the time of incident. Vehicle was hit at a stop red light by a Chevy suburban that drove away. The airbags should have went off. There is video image from local city traffic cam to show the hit. Good brakes though. Was able to hold onto the brakes and not hit the vehicle in front of me. Vehicle is at local salvage lot as of 2/8/24 and you may be able to grab it before it’s parted out or reconstructed.

On January 21, 2024, my family and I went to lunch. As we proceeded to leave to return home when I pressed the brake the braking system, traction system, and forward collision systems all failed simultaneously, causing me to be unable to stop the vehicle which caused it to go through a stop sign while the brakes were fully depressed. Luckily, we were still in a parking lot, traveling only 5 MPH. There was no oncoming traffic as we rolled through the stop sign. The following Error Messages Displayed on the Dash Info Screen Brake System Failure 43 MPH Top Speed, Forward Collision System Unavailable, Service Traction Control, Service Brake Pad Monitor There was no warning from the display prior to trying to stop the vehicle that indicated there were any issues with the brakes. It wasn’t until I depressed the brake that I realized that the braking system was in total failure. After safely allowing the truck to roll to a stop, I turned the engine off, and then back on to see if that would reengage the brakes, but it did not resolve the issue. At that point I called an Uber to take my family home and a tow truck to transport my vehicle to my local dealer, Barker Motor Company. My fear is that this could have happened while we were on the highway traveling faster than 5MPH in traffic, which could have been potentially fatal. After having my vehicle for a week to identify and repair the brake issue, was unable to identify the specific cause of the brake failure to repair and could not insure me that the brakes would not fail again. Instead, the technician replaced the battery in response to a low voltage code that showed in the DTC report. However, he could not provide an answer as to how that could have been connected to the total brake failure.

The rack unit is going out. It makes the vehicle suddenly jerk to the left at highway speeds. It could cause a collision if there is a car on the left or a head on collision if on a two lane road. It also increases the amount of force needed to steer at low speeds. I took to the mechanic and was told that it needed to be replaced and would be 2500+ dollars to repair it and that they could not do the repair their only recommendation was to take it to the dealer. So GM is not wanting to issue a recall because it would cost them a lot of money to fix it.

The driver side window control caught fire, while the vehicle was sitting overnight. It was sitting by itself without reason to catch fire, but it did burn inside the driver side door.

The tailgate is opening on it's own. There have been many times it has been open and we were not aware until we go to the back of the truck or put the truck in reverse and notice it on the backup camera. We first noticed it happen around Christmas of 2023, and it has been happening randomly since then.

CRITICAL PART FAILURE - The master cylinder attached to the brake pad is leaking at the seal where the piston is depressed into the cylinder. It's leaking brake fluid onto the driver brake assembly and some sort of cable. While this is repairable under warranty, this should NEVER ever happen on a vehicle. Arguably, the main part on the most critical system on the car - the brakes. Please investigate whether GM should be responsible for replacing this part on any affected vehicle for the life of the vehicle Thank you for all you do to keep us safe! Have a great day

Tailgate occasionally self deploys. 1 incident resulted in damage to the tailgate while towing a trailer.