HEARTLAND Complaints

TL* THE CONTACT OWNS A 2019 HEARTLAND FUEL TRAVEL TRAILER. WHILE THE TRAILER WAS BEING TOWED AT APPROXIMATELY 55 MPH, THE TRAILER HITCH BECAME BENT. THE TRAILER WAS TAKEN TO CAMPING WORLD (LOCATED AT 10255 PAPAGO FWY, AVONDALE, AZ 85323, (888) 583-8215) TO BE DIAGNOSED. THE CONTACT WAS STILL AWAITING FOR THE RESULTS AS TO THE CAUSE OF THE FAILURE. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID.*DT *TR *DT*DT*DT*JB

TL* THE CONTACT OWNS A 2017 HEARTLAND CYCLONE 3611. WHILE THE VEHICLE WAS BEING USED DURING A FAMILY ROAD TRIP, THE TIRE BLEW OUT. THE CONTACT WENT TO GET THE TIRE CHANGED AND FOUND OUT THAT ALL FOUR RIMS WERE FRACTURED. THE SPRING INSIDE THE RIMS WERE FRACTURED AND THE SPRINGS ON THE SUSPENSION WERE SAGGING. AS A RESULT, THE VEHICLE COULD NOT HAUL AS MUCH WEIGHT AS IT WAS SUPPOSED TO HAUL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE RIMS WERE REPLACED. NEW SPRINGS WERE ALSO ORDERED TO BE INSTALLED BY THE CONTACT'S HUSBAND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. *BF *TR

2019 HEARTLAND PIONEER. CONSUMER WRITES IN REGARDS TO MULTIPLE DEFECTS NOTICED AFTER THE PURCHASE OF RV. *LD THE CONSUMER STATED THE UPON DELIVERY OF THE VEHICLE THERE WAS WATER DAMAGE THAT CAUSED MOLD AND ROTTED FLOORING AND VINYL THE AC HAD TO BE REPAIRED 3 TIMES, AND THE FAUCET HAD TO BE REPAIRED TWICE. THERE WAS PAINT SPLATTERED IN PLACES IT SHOULD NOT HAVE BEEN AND THE VINYL AND WOOD WAS POORLY CUT. *JS

TL* THE CONTACT OWNS A 2009 HEARTLAND CYCLONE 3950 EQUIPPED WITH 16X6 SANHUA TTW INC RIMS, MODEL NUMBERS: 66084-6H AND 66082-8H (NA). THE CONTACT STATED THAT THE DRIVER'S SIDE MIDDLE RIM AND REAR PASSENGER SIDE RIM WERE BOTH CRACKED AND CAUSED THE TIRES TO DEFLATE. THE CONTACT STATED THAT THE RIMS WERE ORIGINAL EQUIPMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE RV WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT NEW RIMS WERE NEEDED. THE RV WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

THE 15" CHINESE TIRES USED ON TRAILERS SHOULD BE BANNED IN THIS COUNTRY. BECAUSE THEY ARE CHEAP IMPORTS THEY ARE USED AS STANDARD EQUIPMENT BY THE MANUFACTURES,AS COST SAVINGS. THIS TAKES AWAY ANY COMPETITION FROM AMERICAN TIRE MANUFACTURERS,SO AS A RESULT, THERE ARE LITTLE IF ANY AMERICAN MADE TIRES TO REPLACE THE HORRIBLE CHINESE TIRES. THESE TRASHY CHINESE TIRES HAVE CAUSED MILLIONS IN DAMAGE AND PROBABLY MANY TRAFFIC COLLISIONS. THEY SHOULD BE BANNED AND MANUFACTURES SHOULD NOT BE ALLOWED TO USE THEM ON ANY TRAILERS.

TL* THE CONTACT OWNS A 2015 HEARTLAND BIG HORN. THE CONTACT STATED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 15V049000 (SUSPENSION) FAILED BECAUSE THE MANUFACTURER DID NOT PROVIDE THE PROPER WEIGHT DISTRIBUTION FOR THE AXLES. AS A RESULT, FOUR SHOCKS AND SPRINGS FAILED. WRATTEN TRAILER SALES (9209 US-11, ADAMS, NY 13605, (315) 232-4535) PERFORMED THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS UNSAFE. *DT*JB

AFTER PURCHASE NOTICED PROPANE LINE MOUNTED UNDER FRAME EXPOSING LINE TO ROAD DEBRIS COULD CAUSE EXPLOSION.SHOULD BE IN FRAME

WE REPLACED OUR REFRIGERATOR FOR A NORCOLD 1210 IM S# 27828629 COOLING UNIT S#27825781 IN SEPTEMBER 2017. THIS UNIT HAS BEEN USED ABOUT 3 MONTHS SINCE THAT TIME. ON 6/27/19 I NOTICED WATER UNDER IT AND INVESTIGATED ITS SOURCE. FOUND PIN HOLES IN A WELD UNDERNEATH THE LEVELING CHAMBER SPEWING AMMONIA. I CONTACTED NORCOLD AND WAS TOLD SINCE IT WAS 7 MONTHS OUT WARRANTY THEY DO NOTHING. THIS IS A SAFETY ISSUE, I SMELT NO AMMONIA JUST SAW WHAT I THOUGH WAS WATER. THIS UNIT COSTS OVER 4000 NEW AND FOR IT NOT TO LAST 2 YEARS IS RIDICULOUS. I FOUND THAT MINE WAS NOT IN THE RE ALL PLEASE HELO I HAVE COVER THE LEAKS TO TRY TO REDUCE THE AMOUNT OF AMMONIA LEAKING *BF *DT*JB *DT CONSUMER FILED A COMPLAINT LAST YEAR BUT NO ONE GOT BACK TO HER.*JB*DT*JB

WIRING CONNECTION ON THE HOT WATER HEATER WAS NOT MADE SUFFICIENTLY WHICH LED TO THE WIRE BEING MELTED. THE ELECTRICAL BURNING SMELL WAS QUICKLY FOUND AND POWER WAS TURNED OFF TO THE TANK TO PREVENT FURTHER BURNING. THE UNIT WAS NOT MOVING AND WAS SETUP IN A CAMPGROUND.*DT *TR*DT*JB

THE ROOF ON THE VEHICLE STARTED TO PEEL OFF THE ROOF. IT IS LIKE A THICK FABRIC COVER THAT BEGAN TO TEAR OFF THE TOP. WE HAD TO STOP AND TAPE IT WITH GORILLA TAPE. I BELONG TO A TERRY CLASSIC GROUP ON FACEBOOK AFTER POSTING WHAT HAPPENED, I LEARNED THAT THIS HAS HAPPENED TO OVER 100 UNITS THAT HEARTLAND S AWARE OF THE ISSUE. I PURCHASED THE VEHICLE ON 04/30/2019 TOOK POSSESSION ON MAY 04, 2019. THE RV HAS BEEN AT THE DEALERS SINCE JUNE 4TH. HEARTLAND IS NOT RESPONDING TO THE REQUEST FOR WARRANTY AUTHORIZATION TO PUT A NEW ROOF ON.