2023 HONDA CIVIC Complaints

My 2023 Civic Touring Hatchback was recalled earlier this year for a EPS issue. I brought it in and they did a very short “inspection” at the dealer and told me I was good to go and there are no issues. Driving home the car didn’t feel different than when i first dropped it maybe an hour before. As time went on the problem (being sticky steering wheel and having to make minor adjustments above 35-40mph) went on as well and has gotten worse to the point where i don’t feel safe driving highway speeds. i have gotten the car checked out elsewhere at 2 different shops and they say all is good mechanically so the problem with the EPS gearbox is still outstanding. 2023 civic touring with 5k miles. This vehicle does not stay in the lane, does not drive straight, and absolutely doesn’t feel safe.

The Electric Power Steering unit is faulty. The steering locks up when driving above 30 MPH. A bit on input is required to unlock the steering wheel from the current position. The vehicle is difficult to maneuver as the steering wheel will lock in a direction, which means I have to constantly correct the steering wheel. The vehicle has been inspected by the dealership and noted that the part is defective. There were no warnings or messages. I started to feel the wheel get stiffer and harder to drive. This occurred around November of 2023. The parts have been backordered since December of 2023 with no estimated delivery date.

On January 23, I first noticed a severe alignment problem, as the car felt unstable and was veering in one direction. I took the vehicle to Mavis Tire Shop, where an alignment was performed. Initially, the car felt fine, but the same issue reoccurred on February 6. I then took the vehicle to DCH Paramus Honda for a recall inspection and explained the alignment problem, mentioning my prior visit to Mavis. They informed me that Mavis did not perform the alignment correctly but assured me that everything was fixed. However, the alignment issue returned, and I brought the car back to DCH Paramus on March 12. Despite my frustration and concern, they performed another alignment and multi-point inspection at no charge. Yet, they inaccurately documented that the issue might be due to my driving habits and tints, which is not true. I don’t drive at night, nor do I drive recklessly or through potholes. On March 26, the alignment issue led to a minor accident. I attempted to stop near the highway divider as I felt the car veering uncontrollably, which caused damage to the side skirt. I had it repaired at an auto shop as I need the car for my daily 50-mile commute. On April 16, I spoke to a Honda representative and explained my ongoing safety concerns. Despite my detailed explanation, the representative's response made me feel undervalued as a customer. I was told I would be assigned a case manager, but as of today, May 27, I have not received any follow-up communication. This lack of response leads me to believe Honda is waiting for my warranty to expire, which is unacceptable.

My local Honda dealer's service department inspected the vehicle after I complained about this ongoing steering issue: steering wheel randomly "sticks" when I turn it either to the right or left, by "degrees" or attempt to round a corner, at very low speed or at highway speeds, and even in reverse when parking. When this occurs, an audible clicking sound is produced that can be heard both in the car and when standing outside beside it. Honda Service was able to reproduce the problem and confirmed it. No warning messages or alarms are generated; no Lane Departure Warning or Lane Keeping Assistance messages are shown. This feels like resistance, a rigidity that might occur were the Lane Keeping Assistance function to stick. The driver reaction to try to "over" compensate wheel-turning to correct the rigid steering direction when the incidences are random is the dangerous circumstance I am trying to avoid. Anything random at high speed or in heavy traffic is extremely dangerous.

The contact owns a 2023 Honda Civic. The contact stated that while driving at approximately 55 MPH, the vehicle jumped and veered to the right independently. The contact stated that the failure recurred several times while driving. The vehicle was taken to the dealer, where the steering rack was replaced under NHTSA Campaign Number: 23V704000 (Steering) however; the failure recurred several weeks later. The contact stated that the failure had recurred while driving and exceeding 50 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the steering rack had failed and needed to be replaced; however, the parts to repair the vehicle was not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,776.

The steering wheel keeps sticking while driving. This is specially dangerous while in a turn because you have to force steering wheel out of the turn and quickly correct the vehicle’s reaction as it becomes unstuck. This is a HUGE safety issue and is scary to drive like this.

My car is afflicted by a common steering issue experienced by other owners of 22-23 model year civics. The steering becomes “sticky” or “notchy” often at highways speeds. It is most noticeable when making small steering adjustments to stay in center of lane, and it takes more effort than normal which causes over correction and difficulty staying centered. It creates a more stressful drive in heavy traffic and creates a higher rate of driver fatigue on longer drives. On a long night drive, I have experienced enough fatigue from trying to maintain center of lane that I’ve needed to pullover and rest frequently. I have described the issue to one dealership but the problem is intermittent and they have not yet observed it or done more than a basic inspection. However, there is a wealth of anecdotal data online in owners forums of people who are experiencing this, with varying levels of success with getting their dealerships attention and meaningful action or resolution. Honda has released a service bulletin (23-037) which matches my issue, however people are now reporting that the issue continues even after getting a replacement EPS gear box. Therefore it is my opinion that this should be escalated to a recall, and that Honda take more action to resolve this known issue before it results in accidents (particularly through driver fatigue or inability to maintain center of lane accurately). I have also started to notice noise from my steering system when stopped or at low speeds, which makes me worry that the steering issue is worsening over time and will become an even more significant safety issue just outside of warranty (I’m only at 22,000 miles currently).

The steering wheel is very very hard to turn some times when making minors adjustments on the highway to keep in the centre of the lane; only happen on high speed, sometimes 50km/h-80km/h the issue occurs too. However, after a while, it’s even more noticeable and it happens more frequently and at low speed too. Right now, it happens very frequently around 50km/h-130km/h. I am very concerned regarding this, and I been to the dealership two times but they could not find out the issue. The third time I went to the dealership they finally figured it out and ordered parts in for me; nevertheless, it’s been one/two months but it’s still not here yet. But the issue is getting worse.

At around 15K miles I started having an issue where my steering wheel would stick at an angle. Almost like it was stopped and shut off. As I would attempt to turn the wheel from left to right it would get semi stuck and you’d have to force it to break it free. This had happened numerous times and is an issue with the 11th gen si. The power steering rack and pinion were replaced under warranty after taking the car in multiple times and them claiming they never could replicate the issue. However, they replaced it with the same part so the issue will come back. During the time before replacement it got stuck and I had to pull hard to avoid hitting a car, barriers on freeway 99, flying off a cliff, and avoid driving off the road.

I was getting on the interstate when all of a sudden the collision mitigation assist and lane keeping assist pop up on my dashboard. It was a very scary moment.