2011 HONDA CR-V Complaints

TAKATA RECALL 7-21 - WE SCHEDULED TO DROP OFF OUR VEHICLE AT VALLEY HONDA REGARDING DRIVER AND PASSENGER AIRBAG RECALL. RECEIVED RENTAL. NO CONTACT WITH ANYONE FROM HONDA UNTIL 7-30 - RECEIVED MESSAGE IN THE MIDDLE OF THE DAY SAYING THE VEHICLE IS REPAIRED ARRIVED AT DEALER AT 3PM, WHERE THEY MINIMIZED THE FACT THAT ONLY THE DRIVERS AIRBAG WAS REPLACED, AND ADVISED "THERE WAS NOTHING THEY COULD DO" AND I HAD TO CONTACT HONDA DIRECTLY, (HONDAS DEPT THAT HANDLES THIS, IS CLOSED WEEKENDS) WAS FORCED TO TAKE UNSAFE VEHICLE OR PAY FOR THE RENTAL AT THE END OF THE DAY ON A SATURDAY. CONTACTED HONDA AND SPENT AN HOUR ON THE PHONE, WAS TOLD IT WOULD BE ESCALATED AND I WOULD HEAR BACK. 8-2- CALLED HONDA, NO RESOLUTION, WAS TOLD IT WAS NOT ESCALATED, HAD TICKET ESCALATED. 8-5 - STILL NO CONTACT FROM HONDA, CALLED THEM, WAS TOLD NOTHING HAS CHANGED, BUT THEY WILL ESCALATE TO MANAGEMENT 8-5 1PM - HEARD BACK FROM HONDA THAT SOMEONE WILL REVIEW IT AND GET BACK TO ME POSSIBLY IN THE NEXT 1-2 WEEKS. HONDA IS INTENTIONALLY MISREPRESENTING THE REPAIR PROCESS, PUSHING MY FAMILY INTO A CORNER AND FORCING US TO TAKE OUR VEHICLE, DEALERS ARE DOING NOTHING TO STOP THIS NOR TO RESOLVE THE ISSUE. THEY ARE HOPING BY PROLONGING THIS PROCESS THAT CUSTOMERS WILL GO AWAY. HONDAS OWN SITE ADVISES THAT LOANER OR RENTAL WILL BE PROVIDED IF THE DRIVER AIRBAG NEEDS TO BE REPLACED, AND ONLY SEPARATES OUT IF THE PASSENGER ONLY NEEDS TO BE REPLACED. MY SITUATION WAS BOTH DRIVER AND PASSENGER UNTIL I WAS FORCED TO TAKE IT. SERVICE MANAGER SIGNED DOCUMENT ACKNOWLEDGING DELIVERY OF UNSAFE VEHICLE. I CURRENTLY HAVE A TOYOTA PASSENGER ONLY AIRBAG RECALL, THAT THEY ARE PROVIDING ALTERNATE TRANSPORTATION NO QUESTIONS ASKED BECAUSE I ALSO DO NOT FEEL SAFE DRIVING IT.

TL* THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG OFF WARNING INDICATOR ILLUMINATED SPORADICALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/27/16*LJ *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBERS: 16V346000 AND 16V061000 (AIR BAGS); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE REPAIRS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL I CALLED HONDA DEALER AND HONDA AUTOMOBILE CUSTOMER SERVICE REGARDING THE SAFETY RECALL NOTICE. THE NOTICE MENTIONS "HONDA SUGGESTS THAT YOU AVOID HAVING A PASSENGER SIT IN THE FRONT PASSENGER'S SEAT UNTIL THE RECALL REPAIR HAS BEEN PERFORMED". SO, I TALKED TO HONDA CARLAND AT ROSWELL, GA SERVICE DEPARTMENT HOPING TO GET A LOANER. BUT THE LADY AT THE REPAIR DEPARTMENT TOLD ME THAT IT'S A SUGGESTION BUT IT'S UPTO ME IF I DRIVE WITH SOMEONE WITH FRONT PASSENGER. AND THE LOANER IS ONLY FOR THE DRIVER SIDE OF THE AIRBAG AND DOESNT APPLY TO PASSENGER SIDE OF THE AIRBAG REPLACEMENT. FEW DAYS EARLIER, I WAS TOLD THAT I HAVE TO ONLY WORRY IF THE AIRBAG LIGHT COMES ON AND SHOULD BE OK DRIVING AROUND. IN MY OPINION, THIS IS RIDICULOUS AS NOT ALL OF THEM HAVE A PRIVILEGE NOT TO USE CERTAIN PART OF THE CAR, WHILE WE WAIT WEEKS FOR IT TO GET REPLACEMENT. ISN'T' HONDA REQUIRED BY LAW TO PROVIDE THE LOANER IN THIS CASE? IS ONE'S HEALTH AND LIFE IS LESS IMPORTANT FOR HONDA THAN SAVING FEW BUCKS?

TL* THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE....UPDATED 09/14/16 *BF UPDATED 12/5/2017*JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS UNAVAILABLE.