2011 HONDA CR-V Complaints

"TAKATA RECALL" I RECEIVED A RECALL LETTER FROM HONDA IN MARCH 2016 STATING THEY WOULD NOT HAVE THE PARTS FOR MY CAR UNTIL SUMMER 2016. I HAVE DECIDED NOT TO DRIVE MY VEHICLE AND HAVE GOTTEN A RENTAL FROM MY DEALER. THEY GAVE ME A FORD FOCUS WHICH I AM NOT HAPPY WITH. I HAD TO PUT MY NAME ON A LIST FOR A SUV. I FEEL THIS IS NOT BEING HANDLED IN A TIMELY MANNER BY THE HONDA CORPORATION. I ALSO DON'T TRUST EVEN DRIVING MY CAR AFTER THEY FIX IT. IS THERE ANY OTHER ACTION I CAN TAKE. I AM VERY CONCERNED ABOUT THIS BECAUSE I DRIVE MY GRANDCHILDREN IN THIS VEHICLE. ALSO IN THE MEANTIME WHILE MY VEHICLE SITS IN MY DRIVEWAY I STILL HAVE TO MAKE MY CAR PAYMENT AND PAY MY CAR INSURANCE FOR A VEHICLE THAT I CANNOT AND AM AFRAID TO DRIVE. I AM NOT SATISFIED WITH HONDA'S RESPONSE TO THIS. I DID GO TO THE DEALER AND MY NEXT STEP IS TO CALL HONDA ITSELF BUT DO YOU HAVE ANY SUGGESTIONS TO HELP ME. THANK YOU FOR YOUR HELP IN ADVANCE. SINCERELY [XXX] MY EMAIL ADDRESS IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL - I WAS PROVIDED A RENTAL CAR TO BE DRIVEN FOR 3 PLUS MONTHS UNTIL PART ARE AVAILABLE. THIS IS RIDICULOUS. I DO NOT WANT TO DRIVE SOMEONE ELSES CAR FOR 3 MONTHS OR MORE. I HAVE A CRV FOR ECONOMIC REASONS AND THE RENTAL IS A BIG GAS GUZZLER MINI VAN. I CAN'T PUT MY PETS IN OR I WILL BE CHARGED A $150 FEE WHEN THE RENTAL IS RETURNED SO I AM UNCERTAIN OF HOW I AM EXPECTED TO GET ANIMALS TO AN FROM THE VET OR BOARDING DURING OUR PLANNED VACATIONS AND WORK TRIPS. WHY IS THERE NOT A TRADE INCENTIVE OFFER TOWARD A UNIT WITHOUT THESE ISSUES. SEEMS IT WOULD BE A WIN! WIN! WIN! FOR THE CUSTOMERS DEALERSHIPS AND THE MANUFACTURER. MOVE INVENTORY, NEW CAR FOR THE CONSUMER, LESS RENTAL FEES TO THE MANUFACTURER AND PUT MORE HONDA'S ON THE ROAD. THIS WOULD BE GREAT FOR BRAND LOYALTY ALSO.

TAKATA RECALL. I AM IN RECEIPT OF A LETTER STATING MY DRIVER SIDE AIRBAG COULD KILL ME IF IT DEPLOYS, AND THE PARTS TO FIX IT ARE NOT AVAILABLE UNTIL SOMETIME THIS SUMMER. I DON'T WANT TO DRIVE AROUND IN A CAR WITH A DEFECT THAT COULD KILL ME. I TALKED WITH MY HONDA DEALER ABOUT A RENTAL CAR WHICH IS ONE OF THE OPTIONS NOTED IN THE FORM LETTER, BUT THEY CAN ONLY AUTHORIZE A SUB-COMPACT. I DRIVE AN SUV BECAUSE I OWN A NEWSPAPER AND HAVE TO BE ABLE TO HOLD 3,000 - 4,000 COPIES OF MY PAPER. A SUBCOMPACT CANNOT DO THAT, AND DRIVING ONE WOULD ADVERSELY AFFECT MY ABILITY TO CONDUCT BUSINESS AND MAKE A LIVING. I AM WRITING TO REQUEST AUTHORIZATION TO HAVE CROWN HONDA, 7671 US HWY 19 N, PINELLAS PARK, FL 33781, DEACTIVATE MY DRIVER SIDE AIRBAG UNTIL I AM NOTIFIED THE PARTS ARE AVAILABLE AND HONDA CAN FIX IT AND REACTIVATE IT.

TAKATA RECALL WE HAVE BEEN TOLD BY HONDA OUR CR-V IS UNSAFE TO DRIVE BUT HAVE NOT BEEN GIVEN A REPLACEMENT VEHICLE - DESPITE NUMEROUS ATTEMPTS TO ARRANGE FOR THIS AT THE LOCAL DEALER (SCHOMP HONDA, LITTLETON, CO). THE DEALER SAID THEY WOULD TRY TO ARRANGE FOR A SEDAN OF SOME TYPE HOWEVER THIS IS NOT ACCEPTABLE, AS WE MUST HAVE AN ALL-WHEEL DRIVE VEHICLE DUE TO THE NATURE OF MY WORK (I DRIVE FOR UBER AND LYFT). I OPENED A CASE WITH AMERICAN HONDA ON 3/25/16 BUT AS OF THIS MORNING (3/30), DESPITE BEING TOLD SOMEONE WOULD GET BACK WITH ME BY NO LATER THAN 3/28, OUR CASE HAS NOT EVEN BEEN ASSIGNED TO A CASE MANAGER. SO WE ARE FORCED TO DRIVE, AND MY PASSENGERS ARE FORCED TO RIDE IN, WHAT HONDA CALLS AN UNSAFE VEHICLE.

TAKATA RECALL - PLEASE SEE THE ATTACHED LETTER WHICH EXPLAINS MY PREDICAMENT RELATED TO THE ANNOUNCEMENT OF THE TAKATA RECALL FOR 2011 CR-VS. TODAY, HONDA CORPORATE'S RESPONSE TO MY PLEA WAS TO DISMISS ME WITH NO REASONABLE REMEDY. THEY ARE NOT WILLING TO HELP ME TRADE IN MY 2011 FOR A 2012 SO THAT I REPLACE MY BUSINESS DELIVERY. AT THIS POINT A RENTAL IS NOT EVEN AN OPTION - NEITHER HERTZ NOR ENTERPRISE (VERIFIED BY SCOTT JORDAN - GFM OF GREENWICH HONDA 203 622 0612) WILL RENT A CAR TO BE DRIVEN BY YOUNG DELIVERY DRIVERS. SO I AM STUCK WITH A 2011 CAR I CANNOT USE AND NO WAY TO REPLACE IT UNLESS I BUY ANOTHER CAR OUT OF MY OWN POCKET! THIS SEEMS THAT THE ENTITIES THAT CREATED THIS AWFUL SITUATION ARE NOT WILLING TO MAKE AMENDS. WHAT OTHER RECOURSE DO I HAVE? CAN YOU HELP ME?

HONDA DESCRIBES AIRBAG TO BE UNSAFE...COULD KILL OR INJURE DRIVER...A LOANER CR-V WILL BE PROVIDED, HOWEVER I WOULD HAVE TO PAY $250.00 UNPON RETURN OF THE CAR FOR "DETAIL" CLEANING. THIS IS BECAUSE I TRANSPORT A THERAPY DOG (THROUGH THERAPY DOGS INTERNATIONAL) TO FACILITIES IN THE BACK OF THE CAR. IF I OPT TO TAKE A RISK AND CONTINUE DRIVING THE CAR, MY CAR WILL BE ONE OF THE LAST TO BE REPAIRED, AS ALL INDIVIDUALS WITH LEASED CARS WILL BE GIVEN A PRIORITY. I FEEL THIS IS UNFAIR, AS I WAS NOT RESPONSIBLE FOR THE DEFECT IN THE AIRBAGS.

AS INSTRUCTED IN THE RECALL LETTER I RECEIVED, I CALLED MY LOCAL DEALER. I SPOKE TO SAM IN THE SERVICE DEPARTMENT. I EXPLAINED MY CONCERN ABOUT THE AIR BAG RECALL LETTER AND TOLD HIM THAT I WAS FEARFUL OF DRIVING MY CAR AS THE LETTER STATED THAT I COULD DIE IF THE AIR BAGS DEPLOYED. HE ASSURED ME THAT I WOULD RECEIVE A CALL BACK TODAY. I DID NOT RECEIVE A CALL. WHEN I ATTEMPTED TO CALL AGAIN THEY WERE CLOSED. I AM VERY CONCERNED ABOUT DRIVING MY CAR AND WOULD LIKE TO KNOW WHAT MY NEXT STEP IS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR WITH THE DEALER. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE BECAUSE THEY HAD NO DEFINITE DATE FROM THE MANUFACTURER. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE MANUFACTURER INDICATED IN THE INTERIM NOTIFICATION THAT THE PARTS MAY BECOME AVAILABLE MID SUMMER 2016. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) AND WAS UNABLE TO RECEIVE THE PART FOR THE RECALL REPAIR WITHIN A REASONABLE TIME FRAME. THE DEALER INDICATED THAT THE PARTS MAY NOT BE AVAILABLE UNTIL MID JULY 2016. THE MANUFACTURER INDICATED IN THE INTERIM NOTIFICATION THAT THE PARTS MAY BECOME AVAILABLE MID SUMMER 2016. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.