2013 HONDA PILOT Complaints

MY IGNITION KEY WILL NOT TURN AT TIMES. I HAVE TO INSERT AND REMOVE THE KEY MULTIPLE TIMES UNTIL IT TURNS. IT HAPPENS RANDOMLY BUT SEEMS TO BE GETTING WORSE AS TIME GOES BY. I AM AFRAID THAT ONE DAY I WILL GET STRANDED. I NOTICED THAT SEVERAL PEOPLE HAVE REPORTED THAT HONDA IS AWARE OF THE ISSUE. *TR

BRAKE PEDAL IS SOFT, GOES DOWN SEVERAL INCHES BEFORE THE BRAKES ENGAGE. TOOK CAR TO RIGHT HONDA IN SCOTTSDALE, AZ. THEY SAID ALL HONDA PILOTS DO THAT. THIS IS NOT SAFE AND SHOULD BE FIXED. WEBSITE CHAT ROOMS HAVE COMPLAINT AFTER COMPLAINT ON THIS VERY TOPIC. *TR

EVER SINCE PURCHASED NEW, THE ENGINE HESITATES AT 10 MPH WHEN ACCELERATING. I HAVE TAKEN IT TO THE DEALER REPEATEDLY, BUT THEY DO NOT GIVE ME ANY REASON FOR WHY THIS IS HAPPENING. IT HAPPENS PERIODICALLY ABOUT TWO TO THREE TIMES A WEEK. PRESENTLY VEHICLE HAS 15,000 MILES ON IT. THIS IS DANGEROUS AS I MIGHT BE CHANGING LANES, ACCELERATING FORWARD, OR TURNING A CORNER, WHEN THE VEHICLE HESITATES. I HAVE ALSO REPORTED THIS TO AMERICAN HONDA, WITH NO EXPLANATION GIVEN BY THEM EITHER. *TR

EVERY TIME I DRIVE THE CAR I HEAR SOME RATTLE- SQUEAKY KIND OF NOISES COMING FROM THE PASSENGER FRONT SEAT , I HAVE TAKEN THE CAR 4 TIMES ALREADY AND THE TECHNICIAN HASN'T BEEN ABLE TO FIX THE PROBLEM . *TR

PURCHASED A NEW 2013 HONDA PILOT - WITHIN 7-8 MONTHS BRAKES WERE VIBRATING AND CATCHING. TOOK TO HONDA DEALER FOR REPAIR. DEALER STATED YES THEY WERE AWARE OF THIS PROBLEM AND IT HAD BEEN OCCURRING ON THEIR VEHICLES. WITHIN ANOTHER 8-9 MONTHS SAME THING HAPPENS. DEALER STATED THAT ROTORS BECOME WARPED. THEY REPAIRED BUT I HAD TO PRESSURE THEM TO REPAIR WITH NO CHARGE. PILOT IS NOW JUST OVER 2 YEARS OLD - HAS 34,450 MILES AND IT IS HAPPENING AGAIN. WHEN I MENTIONED THIS TO CUSTOMER SERVICE REP HE STATED "YES VEHICLE WEIGHTS TOO MUCH - IS TOO HEAVY". IF HONDA IS AWARE OF THIS PROBLEM WHY ARE THEY NOT FIXING IT / HAVING BETTER DESIGN, ETC? I WILL NOT PURCHASE ANOTHER HONDA. *TR

TL*THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED WHEN THE BRAKES WERE APPLIED, THE VEHICLE VIBRATED AND THE STEERING SHIMMIED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE ROTORS NEEDED TO BE REPLACED. THE FAILURE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.

MY HONDA PILOT VIBRATES AND HUMS WHEN THE ECO LIGHT COMES ON. I NOTICE IT AT LOWER SPEEDS AND RPMS, NOT SURE IF IT IS TRANSMISSION OR ENGINE, MENTIONED TO MY SERVICE TECH BUT THEY COULD NOT FIND AND ISSUE. *TR

OUR HONDA 2013 PILOT HAS HAD THIS PROBLEM SINCE WE PURCHASED IT NEW. THERE IS AN ENGINE NOISE THAT SOUNDS LIKE METAL VIBRATING/FLAPPING. IT USUALLY OCCURS WHEN DRIVING BETWEEN 40-60 MILES PER HOUR, BUT NOT ALWAYS. IT SEEMS TO HAPPEN WHEN DRIVING UP A HILL OR TURNING. ALTHOUGH IT ALSO OCCURS WHEN DRIVING ON A FLAT SURFACE DURING ACCELERATION. WE BROUGHT IT INTO THE DEALER SERVICE STATION TWICE. THE FIRST TIME THEY DID NOT HEAR IT, BUT NEITHER COULD WE. DURING THE SECOND VISIT. THE MAINTENANCE SUPERVISOR SAID HE BARELY HEARD THE SOUND- IT WAS FAINT. THEY OFFERED NO EXPLANATION, BUT SAID TO BRING IT IN WHEN IT IS LOUDER. I'M CONCERNED THAT THEY WON'T HEAR IT UNTIL OUR 36 MONTH WARRANTY EXPIRES! I'VE READ ONE OTHER COMPLAINT ABOUT THIS NOISE AND SEE NO RECALLS. DOES ANYONE ELSE HAVE THIS PROBLEM WITH THEIR 2WD 2013 HONDA PILOT? *TR

AT ABOUT 12:05 PM, ON DECEMBER 7TH (WHILE DRIVING APPROXIMATELY 45MPH) ON A FLAT SURFACE STREET WITH MY WIFE IN THE FRONT SEAT AND TWO CHILDREN IN THE BACK SEAT, WE HEARD A GRINDING NOISE COMING FROM BENEATH THE FRONT PASSENGER SIDE OF THE CAR. SECONDS LATER, MY WIFE GRABS HER FOOT AND SCREAMS IN EXCRUCIATING PAIN. I PULL OVER AND SAW A .25 INCH? THICK BY 5 INCH LONG ABRASION THAT RAN ACROSS THE ARC OF HER RIGHT FOOT THAT TORE THE TOP LAYERS OF HER SKIN. AFTER WE STOPPED BY A LOCAL TARGET TO BUY GAUZE AND BANDAGES AND DROPPED OFF OUR CHILDREN AT A LOCAL FRIEND'S HOUSE I CHECKED MY WIFE INTO URGENT CARE AT ST. JUDE'S HOSPITAL, LOCATED WITHIN TEN MILES OF THE INCIDENT, TO HAVE THE WOUND EXAMINED. A PHYSICIAN DIAGNOSED THE ABRASION AS A SECOND DEGREE ELECTRICAL BURN AND GAVE HER A TETANUS SHOT AND PAIN MEDICATIONS. I REPORTED THE ISSUE TO OC HONDA WORLD, THE DEALERSHIP WHERE I PURCHASED THE CAR FROM WHILE WAITING IN LOBBY. I TOOK THE CAR IN ON DECEMBER ON 9TH AND 17TH AND THE SERVICE DEPARTMENT AT OC HONDA WORLD FOUND NOTHING FAULTY. PHOTOS OF THE INJURY COULD BE VIEWED AT: HTTP://TINYURL.COM/PILOT-INJURY-PHOTOS. I CONTACTED [XXX], HUMAN RELATIONS MANAGER, FROM HONDA OF NORTH AMERICA ON DECEMBER 16TH TO ADDRESS A SAFETY QUESTION HE WOULD NOT ANSWER... IF MY CAR HAS BEEN INSPECTED BY THE SERVICE TECHNICIANS AT OC HONDA WORLD AND FOUND NOTHING FAULTY... IS IT SAFE TO TRANSPORT PASSENGERS IN THE FRONT SEAT OF MY CAR? HE POLITELY AND FIRMLY SAID I CANNOT ANSWER THAT QUESTION. HE STATED THAT ANYTHING COULD HAPPEN NOW AND IN THE NEXT TEN MINUTES. THIS WAS VERY COMFORTING AS I BOUGHT MY HONDA PILOT TOURING WITH THREE FACTORS IN MIND: (1) SAFETY; (2) RELIABILITY; AND (3) ROOMY INTERIOR SPACE. THIS INCIDENT COMPLETELY FACTORED OUT MY FIRST PRIORITY AS PASSENGER SAFETY HAS BEEN COMPROMISED... WHAT OPTIONS DO I HAVE AS A CONSUMER? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 1/29/16 *JS

PURCHASED VEHICLE USED AS A HONDA CERTIFIED VEHICLE ON 10/23/14. DURING TEST DRIVE WE DID NOT NOTICE VIBRATION IN DRIVE TRAIN - POSSIBLY BECAUSE FLUIDS WERE COLD. DURING A ROAD TRIP 2 WEEKS AFTER ABOVE DATE, WE NOTICED A VIBRATION IN 51, 52, 53 MPH RANGE. FELT LIKE TRANSMISSION OR TORQUE CONVERTER WAS TRYING TO SHIFT UP OR DOWN. TOOK BACK TO DEALERSHIP AND EXPLAINED PROBLEM, SERVICE WRITER TOOK FOR A TEST DRIVE AND EXPLAINED THAT HE FELT IT WAS WHEN ENGINE WAS GOING INTO "ECONOMY" MODE AND HALF THE CYLINDERS WERE SHUTTING DOWN.???? ON A LATER ROAD TRIP ON MORE OPEN HIGHWAY, WE NOTICED SAME VIBRATIONS IN 61, 62, 63 MPH RANGE - I WATCHED THE ECON. DASH LIGHT AND IT DIDN'T NECESSARILY CHANGE WHEN WE FELT VIBRATIONS. TOOK BACK TO DEALERSHIP AND I DROVE VEHICLE WHILE SERVICE WRITER WATCHED, LOOKED, AND LISTENED. HE SAID HE COULD FEEL VIBRATION BUT UNTIL A WARNING LIGHT CAME ON, THEY MIGHT SPEND MANY HOURS/DAYS TRYING TO FIND PROBLEM BUT NOT LOCATE IT. WE ARE KEEPING OUR FINGERS CROSSED THAT NOTHING SERIOUS DEVELOPS AND ENDANGERS LIVES OR VEHICLE! *TR