2004 HONDA PILOT Complaints

TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 6/18/15*CN UPDATED 9/27/2017*CN

THE DRIVERS SIDE SEAT BRACKET, 81630-S3V-A30, HAS BROKEN AT A WEAK POINT IN THE METAL WHERE THE SEAT MOTOR ATTACHES. THE BREAK CAUSED THE SEAT TO ROCK BACK AND FORTH FREELY. THIS IS THE SECOND TIME THIS BRACKET HAS BROKEN. THE FIRST TIME WAS IN JULY, 2011; MOST RECENTLY FEBRUARY 2015. EACH TIME I PURCHASED A NEW BRACKET ARM AT THE EXPENSE OF ALMOST $300. BOTH BRACKETS BROKE AT THE SAME SPOT, WHERE THE SEAT MOTOR MOUNTS. THE SUDDEN METAL BREAK ALMOST CAUSED US TO HAVE AN ACCIDENT ON TWO SEPARATE OCCASIONS. IN EACH CASE, NORM REEVES HONDA IN HUNTINGTON BEACH REFUSED TO REPLACE THE DEFECTIVE BRACKET AT THEIR COST BUT OFFERED, INSTEAD, TO ORDER THE PART AND INSTALL IT FOR A COST OF $1200. *TR

DEALER COMPLETED CAMPAIGNS 14-045 AND 14-046 FRONT AIR BAGS ON NOVEMBER 11, 2014 FOR OUR 2004 HONDA PILOT WHICH IS LOCATED IN FLORIDA. SUBSEQUENTLY RECEIVED A SECOND AIRBAG RECALL NOTICE NHTSA 14V-700 DATED JANUARY 2015, FRONT PASSENGER AIR BAG. CALLED DEALER FOR APPOINTMENT, SERVICE MANAGER REPORTS COMPLETION OF THE EARLIER 14-045, 46 IS SUFFICIENT, NOT NECESSARY TO COMPLETE 14V-700. CALLED HONDA AMERICA, SAME RESPONSE. HONDA AMERICA WOULD NOT PROVIDE WRITTEN DOCUMENTATION, RECALL IS STILL SHOWN AS OPEN THIS VEHICLE. *TR

TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V700000 (AIR BAGS) AND 14V351000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 14V351000 (AIR BAGS) AND 14V353000 (AIR BAGS). THE CONTACT RECEIVED THE INITIAL RECALL NOTIFICATION IN OCTOBER OF 2014, BUT THE PARTS WERE UNAVAILABLE. IN ADDITION, THE CONTACT STATED THAT ANOTHER RECALL NOTIFICATION WAS RECEIVED IN DECEMBER OF 2014, BUT THE PARTS WERE STILL UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHEN WE STEP ON THE GAS PEDAL, IT STICKS, WHEN YOU PRESS DOWN A LITTLE MORE, THE CAR LURCHES QUICKLY, CAUSING A DANGEROUS SUDDEN ACCELERATION. THE WORST IS WHEN WE BACK OUT OF OUR GARAGE (WE HAVE AN UPHILL DRIVEWAY), BUT IT HAPPENS IN FORWARD FROM A STOP ALSO... *TR

NOTICED AN EXTREME HOT SPOT ON DRIVERS SIDE LOWER SEAT CUSHION WHEN HEATED SEATS ARE ON HI OR LO. SPOT IS SO HOT THAT YOU CANNOT LET IT TOUCH YOUR PANTS WITHOUT BURNING YOU. I HAVE READ MANY ACCOUNTS OF THIS SAME ISSUE WITH OTHER HONDA OWNERS THAT ULTIMATELY RESULTED IN A FIRE. NOW DRIVERS SIDE LOWER SEAT CUSHION HEATING ELEMENT NO LONGER WORKS. DRIVERS SIDE BACK AND PASSENGER SIDE HEATING ELEMENTS STILL WORK. *JS

WHILE STOPPED AT A STOP SIGN, I BEGAN TO ACCELERATE WHEN I HEARD A 'POP' AND THE SEAT TILTED BACK, STARTLING ME. A METAL BRACKET ON THE FRONT-LEFT SIDE OF THE DRIVER'S SEAT HAS BROKEN AND THE SEAT NOW SHIFTS BACK AND FORTH! *TR

I CALLED THE 800 NUMBER LISTED ON THE LETTER TO HONDA OWNERS TO ENQUIRE AS TO WHETHER MY HONDA PILOT WAS SUBJECT TO RECALL FOR THE DRIVER'S SIDE AIRBAG. THE OPERATOR, "[XXX]" (DECLINE TO PROVIDE LAST NAME), STATED THAT IT WAS NOT. WHEN ASKED WHY IT WAS NOT AS IT WAS IN THE AFFECTED YEAR RANGE, 2003-2007, SHE STATED THAT THE RECALL WAS VIN SPECIFIC. WHEN ASKED HOW HONDA COULD KNOW THAT AS THEY DON'T KNOW THE VEHICLE CONTENT BY VIN (PER [XXX] AT THE SAME NUMBER THE DAY BEFORE), SHE COULD NOT ANSWER. I ASKED HER IF HONDA COULD ASSIGN A CASE MANAGER TO DETERMINE WHETHER OR NOT MY VEHICLE CONTAINED A TAKATA DRIVER'S AIRBAG AND SHE STATED THAT I WOULD HAVE TO CONTACT A DEALER ON MY OWN. WHEN ASKED IF SHE WOULD CONFIRM THIS WITH HER SUPERVISOR, SHE DID SO AND REPLIED THAT WHAT SHE HAD SAID WAS OFFICIAL HONDA POLICY. WHEN ASKED HER SUPERVISOR'S NAME SHE DECLINED STARTING THAT SHE COULD NOT REVEAL THIS INFORMATION. WHEN INFORMED THAT A CONTEMPORANEOUS RECORD OF THIS CALL HAD BEEN TRANSCRIBED AND WOULD BE PROVIDED TO COUNSEL IN THE EVENT OF AN INCIDENT INVOLVING MY VEHICLE'S AIRBAGS SHE WAS NONCOMMITTAL. I WOULD HOPE THAT THIS SORT OF REACTION IN THE COURSE OF A VOLUNTARY MANUFACTURER'S RECALL WILL BE NOTED BY NHTSA IN ITS REVIEW OF THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2004 HONDA PILOT. CONSUMER WRITES IN REGARDS TO RECENT RECALL WARNINGS RELATED TO ITS AIRBAGS. *TGW