2004 HONDA PILOT Complaints

HONDA SERVICE ADVISOR REVIEWED THE COMPLETED SHIFT INTERLOCK RECALL SERVICE WITH ME AND SAID THE FRONT AND SIDE ENGINE MOUNTS WERE BROKEN. HE INFORMED ME THAT THIS IS A SAFETY ISSUE AND THEY NEEDED REPAIR. COST TO REPAIR IS $435 FOR FRONT MOUNTS AND $220 FOR SIDE MOUNTS. THERE ARE A NUMBER OF ENGINE MOUNT FAILURES REPORTED ON THIS WEBSITE. THIS IS A SAFETY ISSUE AS WELL AS A DESIGN/ENGINEERING DEFECT/FLAW AND SHOULD BE REPAIRED ON A RECALL AT HONDA'S EXPENSE. *TR

TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE AUTOMATIC EXTERIOR DOOR LOCKS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT LOCKSMITH WHERE THE DRIVER'S SIDE DOOR WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.

THE METAL SEAT BRACKET SUPPORTING THE FRONT DRIVERS SIDE SEAT FAILED WHEN I SAT DOWN IN THE FRONT DRIVERS SEAT "HARD." THE DEALERSHIP INDICATED THAT WHILE THIS PART COULD BE EASILY AND AFFORDABLE WELDED BACK TOGETHER, THEY WOULD HAVE TO REPLACE THE ENTIRE METAL BRACKET AND SEAT DUE TO LIABILITY TO THE TUNE OF $1400. IF THE DEALERSHIP CAN'T WELD THE BRACKET BUT HAD TO REPLACE A FAILED PART THAT WOULD BE CRITICAL TO ONES SAFETY DURING A CRASH BECAUSE OF LIABILITY, WHY DOES HONDA NOT SEE THAT A SEAT THAT WAS NOT SUPPOSE TO FAIL DURING A CRASH, BUT FAILED UPON SITTING, THE PART SHOULD BE REPLACED AT HONDA'S EXPENSE. I AM STILL DRIVING AROUND WITH A SEAT THAT ROCKS. *TR

TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V573000 (ELECTRICAL SYSTEM) AND TOOK THE VEHICLE TO THE DEALER FOR SERVICE. THE DEALER ADVISED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE THE SHIFTER INTERLOCK DID NOT NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED PER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 113,000.

THE KEY WAS DIFFICULT TO INSERT INTO THE IGNITION. ONCE IN, THE KEY WAS THEN VIRTUALLY IMPOSSIBLE TO REMOVE. FURTHERMORE WILL NOT TURN AS IT IS STUCK IN BETWEEN OFF AND ACCESSORY POSITIONS. HOURS WERE SPENT JIGGLING, BRINGING A LOCKSMITH TO MAKE ATTEMPTS AT REMOVING WITHOUT SUCCESS. THE HONDA PILOT HAD TO BE TOWED TO DEALERSHIP. THIS HAPPENED WITHIN 1 DAY OF A SERVICED RECALL FOR THE INTERLOCK LEVER WHICH INVOLVES THE IGNITION AND THE STEERING COLUMN SHIFTER. *TR

AT A TRAFFIC STOP EVERYTHING WA NORMAL, WHEN I ACCELERATED THE VEHICLE I NOTICED THAT THE D INDICATOR STARTED TO FLASH. BEFORE CONTACTING THE DEALERSHIP I DID A SEARCH ON LINE AND FOUND THAT MANY OTHER PILOT OWNERS ARE HAVING THE SAME ISSUE. WHEN I CONTACTED THE DEALER THEY WANTED TO CHARGE ME 150.00 FOR THEM TO HOOK THE VEHICLE UP TO THEIR COMPUTERS. I NOW FOUND OUT THAT THE PROBLEM IS A SWITCH FOR THE FOURTH GEAR. MY VEHICLE RUNS GREAT AND SHIFTS VERY SMOOTHLY. MY WIFE AND DAUGHTER USE THIS VEHICLE TO GO BACK AND FORTH TO SCHOOL. IT APPEARS THAT HONDA HAS HAD OVER NINE YEARS TO FIX AND ADDRESS THIS PROBLEM, WEATHER YOU ARE THE FIRST OWNER OR NOT, AND IF YOU PURCHASED IT FROM A HONDA DEALER SHOULD NOT BE A CONSIDERATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WENT TO DEALER FOR A RECALL SERVICE AND MAINTENANCE, ALSO ASK DEALER TO CHECK FOR AN ISSUE ABOUT CAR MAKES A CLUNKING SOUND SOME WHERE IN FRONT ENGINE WHEN TURN RIGHT. THEY FOUND THE FRONT/RIGHT ENGINE MOUNT WAS BROKEN, NEED TO BE REPLACED BOTH OF THEM AND COST $820. I FOUND A LOT OF PILOT OWNERS HAS SAME ISSUE. I THINK HONDA SHOULD ISSUE A RECALL FOR THIS. *TR

WHILE DRIVING THE FRONT PASSENGER AIRBAG DEACTIVATES ON ITS OWN AS IF A SMALL CHILD IS SITTING IN THE FRONT SEAT, BUT THE PASSENGER SEAT IS COMPLETELY EMPTY. *TR

WENT TO DEALER AND THEY SAID VEHICLE HAS BAD ENGINE MOUNTS, AND NEED TO BE REPLACED. NOTE THAT WE ALSO HAVE A 2003 ACURA MDX, AND THE DEALER ALSO TOLD US THAT SOME ENGINE MOUNTS NEEDS REPLACEMENT. WE CHECKED SOME BLOGS FOR ACURA MDX AND HONDA PILOT OWNERS, AND FOUND A LOT OF OWNERS WITH SAME ISSUES. SOME ARE BEING REPLACED EVERY TWO YEARS. WE OWNED A V6 TOYOTA FOR 15 YEARS, NEVER HAD THIS ISSUE. WE HOPE NHTSA WILL CHECK THIS, BECAUSE IT IS A KNOWN ISSUE TO OWNERS AND ACURA/HONDA WILL NEVER ADMIT. I'M SURE IF NHTSA WILL GET REPAIR RECORDS FOR THIS "ENGINE MOUNT" ISSUES, IT WILL BE A LOT. FROM WHAT I READ, THIS AFFECTS DRIVE SHAFTS DUE TO EXCESSIVE MOVEMENT OF THE ENGINE. *TR

PILOT ROLLED AWAY WHILE IT WAS PARKED, I HAD KEY IN MY HAND, IT HIT A CONCRETE FLOWER POT. DAMAGING MY RIGHT FENDER BUMPER MIRROR.POLICEMAN GOT INSIDE PILOT TOOK KEY IN AND OUT OF IGNITION SEVERAL TIMES,WHILE IT WAS IN GEAR. I DROVE THE CAR TO HONDA DEALERSHIP TOLD THEM WHAT HAPPENED. THEY ADMITTED IT SHOULD NOT DO THAT, BUT DID NOTHING TO HELP. AFTER HEARING OF RECALL IN JAN. I CONTACTED HONDA ABOUT THE INCIDENT TELLING THEM THEY SHOULD FIX MY PILOT SINCE IT WAS THERE FAULT THIS ACCIDENT HAPPENED. THEY HAD ME SEND THEM INFORMATION ABOUT WHAT HAPPENED. THE POLICE REPORT ECT.THEY HAD ME TAKE THE PILOT TO DEALERSHIP AND LEAVE IT 5 HOURS. WHEN HONDA CALLED ME BACK A WEEK LATER THEY REFUSED TO TAKE RESPONSIBILITY FOR ACCIDENT BECAUSE THE KEY DOES NOT COME OUT OF IGNITION WHEN DEALERSHIP HAD IT, IT DOES NOT DO THIS ALL OF THE TIME , BUT IT DID HAPPEN IN JULY 2012 LONG BEFORE I KNEW ABOUT RECALL AND I HAVE POLICE REPORT AND WITNESS TO PROVE IT DID. MY INSURANCE HAS GONE UP BECAUSE OF ACCIDENT PLUS I HAVE TO PAY DEDUCTIBLE, WHEN THIS WAS NOT MY FAULT. HONDA HAS RECALL ON HONDA SO HOW COULD THEY NOT BE RESPONSIBLE? COULD YOU PLEASE HELP ME WITH THIS? *TR