2013 HONDA PILOT Complaints

TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT UPON START OF HER VEHICLE, THE EMISSION, CHECK ENGINE AND VEHICLE STABILITY WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT OIL HAD SPILLED ALL OVER THE ENGINE AND THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT THEN TOWED THE VEHICLE TO GARY YEOMANS HONDA (752 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124) WHERE THEY CONFIRMED THAT THE PISTON RINGS HAD FAILED LEADING TO THE OIL LEAK. THE MECHANIC ALSO INFORMED HER THAT THE ENGINE NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 13V382000 (ENGINE) HOWEVER, THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

WHILE DRIVING VEHICLE OBD SHOWS CODE P0304. VEHICLE HAD POOR ACCELERATION WHILE MISFIRING. TOOK VEHICLE INTO HONDA DEALERSHIP AND THEY STATE A RE-RING OF FOUR CYLINDERS NEEDED. THIS IS CONSISTENT WITH THE "SOTO CLASS ACTION SETTLEMENT" IN THE "HONDA MISFIRE CASE" THAT RESULTED IN A SERVICE BULLETIN AND EXTENSION TO THE WARRANTY. DEALERSHIP STATES ALTHOUGH THIS VEHICLE MEETS THE MODEL AND YEAR CRITERIA FOR THIS PROBLEM, THE VIN SHOWS IT WAS BUILT IN A FACTORY THAT DOES NOT QUALIFY FOR THE REMEDY TO BE PAID FOR BY HONDA. DEALERSHIP AGREES IT IS THE SAME PROBLEM AND SAME MAINTENANCE ACTION REQUIRED AS THE OTHER VEHICLES THAT ARE COVERED BY THE CLASS ACTION LAW SUIT. HONDA AMERICA REFUSES TO REMEDY THE PROBLEM. THIS IS A SAFETY ISSUE THAT HONDA REFUSES TO TAKE CARE OF EVEN THOUGH IT IS WELL KNOWN FROM OTHER SAME MODEL/YEAR VEHICLES. PLEASE HELP!

PAINT TURNED DULL AND CHALKY AFTER LESS THAN 5 YEARS AND NOW BEGINNING TO PEEL AT 7 YEARS

I PURCHASED MY THIRD HONDA, A 2013 HONDA PILOT IN 2017 FROM MY LOCAL HONDA DEALERSHIP. IN 2019, I RECEIVED A RECALL NOTICE FROM AMERICAN HONDA STATING THAT WE COULD HAVE THE COST OF REPAINTING OUR RECALLED VEHICLES COVERED IF WE HAD DAMAGE. AT THAT TIME, I DID NOT HAVE ANY ISSUES WITH THE PAINT ON MY PILOT. WELL, A COUPLE WEEKS AGO, A HUGE AMOUNT OF PAINT ON MY ROOF WAS MISSING ALL OF A SUDDEN. I CONTACTED AMERICAN HONDA AS IT STATED ON THE RECALL NOTICE AND WAS TOLD THE RECALL PERIOD AND MY WARRANTY HAD EXPIRED. NEVERTHELESS, I WAS TOLD A CLAIM WAS OPENED ON MY BEHALF AND THAT I NEEDED TO TAKE THE CAR TO MY LOCAL HONDA DEALERSHIP FOR A DIAGNOSIS. I WAS THEN SENT TO AN AUTHORIZED BODY SHOP FOR AN ESTIMATE. AFTER HAVING TO CONTACT AMERICAN HONDA AND THE LOCAL DEALERSHIP MULTIPLE TIMES, I WAS TOLD BY THE BODY SHOP THAT HONDA WOULD ONLY COVER 60% OF THE $1700 COST (WHICH WAS ONLY FOR THE ROOF TO BE REPAINTED) AND THAT EVENTUALLY THE REST OF THE VEHICLE WILL ALSO START TO PEEL. I FEEL CHEATED AND THIS IS TRULY A LACK OF CUSTOMER SERVICE ON THE PART OF AMERICAN HONDA AND PROCTOR HONDA. HOW DO YOU SELL VEHICLES KNOWING THAT THERE IS AN ISSUE WITH THE PAINT COMING OFF AND THEN NOT BE WILLING TO FIX THE ISSUE??

TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE FRONT DRIVER'S SIDE SUN VISOR FAILED TO REMAIN IN THE UP POSITION CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE CONTACT INDICATED THAT A PLASTIC PART USED TO SECURE THE VISOR IN THE UP POSITION HAD CRACKED CAUSING THE FAILURE. THE LOCAL DEALER HONDA OF PASADENA LOCATED AT 1965 E FOOTHILL BLVD, PASADENA, CA 91107 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 55,000.

MY CHECK ENGINE LIGHT CAME ON AND MY MECHANIC INFORMED ME THAT THE CODE WAS COVERED UNDER A WARRANTY EXTENSION BY HONDA. I TOOK MY VEHICLE TO THE DEALER, THEY AGREED AND REPLACE 4 OF THE 6 MISFIRING PISTONS. THEY RECOMMENDED I REPLACE THE OTHER 2 PISTONS AT MY COST. I DID NOT. THE DEALER SAID THERE WAS NOTHING WRONG WITH THEM AND THAT'S WHY THEY WEREN'T REPLACING THEM. I LATER FOUND OUT THAT THEY ALSO REPLACED SCORED BEARINGS. UPON PICKING UP MY VEHICLE, I TOOK IT TO MY MECHANIC TO FIX A BUSHING THAT THE DEALER RECOMMENDED BE REPLACED. MY VEHICLE WAS ALSO MAKING A TINGING NOISE I WANT LOOKED AT. IT WAS NOT MAKING THIS NOISE PRIOR TO BEING REPAIRED AT DEALER. MY MECHANIC FIXED THE BUSHING AND SUGGESTED I TAKE IT BACK TO THE DEALER AS THE ISSUE WAS A DIRECT RESULT OF THE BURNING OIL WHICH WAS A RESULT OF THE BAD PISTONS. IT WAS THEN THAT THE DEALER TOLD ME ABOUT THE SCORED BEARINGS. THEY SAID THEY WENT TO THEIR REP BECAUSE THERE WAS DAMAGE. I NEEDED A NEW ENGINE. (APPARENTLY THIS WAS KNOWN WHEN I PICKED UP MY CAR THE FIRST TIME). THE REP FOR THE DEALERSHIP INFORMED THEM THAT BECAUSE MY OIL CHANGES WERE DONE AT A PRIVATE MECHANIC AND NOT AT THE DEALERSHIP, NO GOOD WILL WOULD BE GIVEN AND I WOULD BE RESPONSIBLE FOR REPLACING THE ENGINE AT MY OWN COST, AS WELL AS THE WRECKED CATALYTIC CONVERTER, ALSO A RESULT OF THE BURNED OIL FROM THE BAD PISTONS. THE DEALER SUGGESTED I CONTACT AMERICAN HONDA. I DID SO AND AFTER SEVERAL PHONE CALLS THE DEALER WAS INFORMED BY AMERICAN HONDA THAT THE DECISION WAS UP TO THE REP. THE DEALER REACHED OUT TO THE REP AGAIN AND AGAIN REP REFUSED TO FIX THE PROBLEM. I NOW HAVE A VEHICLE WHICH I STILL HAVE 2.5 YEARS OF PAYMENTS (I'VE OWNED IT FOR 2.5 YEARS) THAT CANNOT NOT BE DRIVEN. HONDA SHOULD FIX THIS AS THE PROBLEM IS A RESULT OF THE THE DAMAGE CAUSE BY THEIR FAULTY PISTONS! **NOTE: DATE BELOW IS APPROXIMATE**

HONDA CUSTOMER SERVICE IN TORRANCE, CA GAVE US CASE # BUT UNHELPFUL.2013 PILOT'S PART OF FRONT SUSPENSION REAR LOWER ARM BUSHING WARRANTY EXTENSION: 7YRS100K MILES.THIS SUMMER LOCAL DEALER SERVICE DEPTS DIDN'T ALWAYS ANSWER THEIR PHONES & COULDN'T ALWAYS BOOK DUE TO COVID/ISSUES.IN JUNE THE HONDACARE WEBSITE + OTHER MEDIA INCLUDING HONDA'S TWITTER WERE DOWN FOR DAYS.AS LOYAL HONDA OWNERS WE WERE PATIENT AS WE'VE ALSO BEEN AFFECTED BY THE PANDEMIC.WE WERE FINALLY ABLE TO HAVE THE SUSPENSION CHECKED DUE TO ROUGH HANDLING/POOR PERFORMANCE/NOISE.DEALER NOTED THAT THE BUSHINGS WERE INDEED CRACKED AS HONDA KNOWS BUT SAID THAT WHILE OUR PILOT'S UNDER 100K MILEAGE OF WARRANTY EXTENSION, HE USED EXCUSE OF OUR PURCHASE DATE JUST A FEW WEEKS PAST 7YRS DESPITE BEING WELL UNDER 100K. HONDA WOULD ONLY OFFER FRACTION OF REPAIR COST W DEALERS DEMANDING $500-600+ TO FIX SAFETY DEFECT FITTING NHSTA CRITERIA; SHOULD BE RECALLED.UNDUE PUNISHMENT FOR NOT PUSHING TO HAVE VEHICLE SEEN SOONER OR KNOWING EXACT PURCHASE DATE.HONDA AWARE OF ISSUE BUT DOESN'T PUBLICIZE OR UPDATE OWNERS FURTHER COMPROMISING SAFETY.DEALER MINIMIZED OUR CONCERNS ON UPLOADED RECEIPT. HONDA SAID 'REQUEST TO MEET DEALER'S DISTRICT MANAGER' BUT DEALER CLAIMS 'CAN'T.'STILL AWAITING THEIR REPLY.HONDA UNHELPFUL SO LEFT VOICEMAIL FOR HONDA OHIO CORPORATE AFFAIRS AND COMMUNICATIONS OFFICIAL WHO SELF-IDENTIFIES ON SOCIAL MEDIA:"TRAINED AS COMPANY SPOKESPERSON" BUT SHE HASN'T REPLIED THO WE FAXED + MAILED LETTER.YET HONDA'S ALL OVER SOCIAL MEDIA OFFERING VARIOUS COVID/FINANCIAL/GOODWILL ASSISTANCE.BUT PANDEMIC-RELATED DELAYS HAD VEHICLE ENTER DEALERSHIPS DAYS AFTER ITS 7-YEAR PURCHASE ANNIVERSARY, WE'RE COUNTING ON HONDA TO EMBODY ITS WIDELY ADVERTISED AESTHETIC OF ETHICS AND DO THE RIGHT THING BY PROVIDING THE REPAIR AS OUTLINED IN THE ORIGINAL WARRANTY EXTENSION LETTER HONDA SENT TO OWNERS FIVE YEARS AGO WITHOUT FOLLOWUP

I DROVE TO WORK FIRST THING IN THE MORNING (10 MILES) AND PARKED. I NOTICED 10 MINUTES LATER THAT MY CAR WAS ON FIRE? FROM MY LOCATION, I COULD SEE THE FIRE COMING OUT OF THE PASSENGER SIDE CLOSER TO MY FRONT TIRE. THE FIRE MELTED MY WHOLE DASH AND ENGINE. FRONT TIRES SEEM TO BE PARTLY INTACT FROM FIRE. THE CAR DROVE FINE WITH NO TROUBLES BEFORE THIS HAPPENED???

CHECK FUEL CAP MESSAGE COMES ON SOMETIMES EVEN AFTER I TIGHTEN THE FUEL CAP. SOMETIMES THE MESSAGE STOPS ON ITS OWN. DON'T KNOW WHY. CHECK ENGINE LIGHT COMES ON SOMETIMES AND GOES OFF ON ITS OWN. DON'T KNOW WHY. I NOTICED THESE ALERTS WHEN THE CAR IS MOVING OR SITTING AT AN IDLE. CITY DRIVING WITH VERY LITTLE HIGHWAY DRIVING. I CHECKED HONDA WEBSITE TODAY FOR A LIST OF RECALLS ON MY VIN, BUT THE WEBSITE SAID THAT THERE WERE NOT OPEN RECALLS ON MY VEHICLE. I WONDER ABOUT THE AIRBAGS IN THE VEHICLE.

MY 2013 HONDA PILOT STEERING WHEEL SHUDDERS HARD WHEN BRAKING. THIS STARTED AT AROUND MILEAGE 30K AND THE CAR CURRENTLY HAS 57K ON ODOMETER. WE BOUGHT THE CAR NEW AND HAVE NOT NEEDED ANY BRAKE WORK ON THE FRONT. HONDA SERVICED THE REAR BRAKES SO FAR. HONDA REPRESENTATIVES HAVE TOLD US THAT FRONT SHUDDER OF THE STEERING WHEEL MOST LIKELY MEANS THE ROTORS ARE WARPED AND NEED RESURFACING OR REPLACEMENT. THE SHAKING ON DOWNHILL DRIVING IS SO BAD THE CAR FEELS UNCONTROLLABLY DANGEROUS. YOU MUST DRIVE VERY SLOW WITH HAZARD LIGHTS FLASHING WHEN TRAVELING DOWNHILL AT 20-30 MPH. SHAKING AND SHUDDER HAPPENS AT ALMOST ANY SPEED ABOVE 40 MPH WHEN BRAKES ARE APPLIED.