2023 HYUNDAI PALISADE Complaints

My Ongoing Car Leak Issue Ongoing issues in my vehicle’s moon roof. •Late September 2024: I first noticed water leaks in the front and rear of the moon roof. •[XXX]: Took to Wilson County Hyundai. They claimed to find no leaks. •[XXX]: The leak was evident again. I took it back; they acknowledged a factory defect in a drain tube and claimed to have repaired it. •[XXX]: I took it to a different dealership “Hickory Hollow Hyundai”, They were unable to replicate the leak. They suggested I record a video of it during the next rain event. So I did on [XXX]. See: [XXX] •December 11th: Frustrated with the lack of progress, I filed a formal complaint with Hyundai Customer Service, receiving case number #[XXX]. Hickory Hollow Hyundai then then told me to bring the car back in for repairs. As of Jan 16th: •Hyundai of Hickory Hollow said it was fixed and allowed me to come pick up the vehicle. They also said they had tested it thoroughly and there is no longer a leak. I brought the vehicle home and waited for the next rain so I could see for myself. As of January 27: •It rained less than .25 inches last night, but when I drove the vehicle this morning it leaked in both the front and rear. I did make a video of the leak, which is at: [XXX] As of February 1: •It has been 115 days since I first took the vehicle in for a leak repair. •There have been four (4) repair attempts and more leakage. •This has caused a very dangerous situation for my family. Hyundai has virtually done nothing that corrected the problem. Nor have they responded to my requests for a resolution. •I have full documentation on all the above. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The first time this happened I was at a light waiting for it to turn green. My car went into a shutdown mode and gave me a message of " Auto Stop is Off. Shift to P or N Start Engine Manually". I tried repeatedly to restart the car after putting it into park, but it wouldn't respond. Finally, after 5 minutes of sitting blocking traffic, the engine started, and I drove away. This has now been happening off and on for 3 days. I cannot be stranded in a 50 mile an hour zone blocking traffic. It's an accident waiting to happen. After doing some research online I discovered this has been happening to Hyundai vehicles of different models for over 8 years! Why has Hyundai not recalled this? I think it's a manipulation to force you into one of their shops. I contacted several Hyundai dealerships to speak with someone who knows of this issue. One service manager told me it sounds like it needs a computer update. I ask the cost, and he said $260 and that does not guarantee it will fix the problem.

In Snow Mode, I was at a complete stop and then pushed on the gas pedal to go, the car did not accelerate. I pumped the pedal, still nothing. The car moved slowly like it was in neutral, but would not accelerate. I was trying to turn left at an intersection, it was very scary. I could have gotten rear ended or T-boned. The car finally moved when I changed the driving mode to Smart Mode. The exact scenario has happened several times to me and my husband when driving in snow mode. It happens from a full stop.

AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. I'm trying to make an appointment with Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.

11/16/2024: I was at a complete stop at a stoplight waiting for it turn green so I could turn left. When the light turned green, I pressed on the accelerator and made it about half way through the intersection when I noticed that the car had stopped accelerating but could hear and see the RMPs going up. I looked down to see if I had accidentally put it into neutral, but the DRIVE light button was still lit up. Luckily, I was close to my destination and was able to roll into the parking lot without getting trapped by traffic. I turned my car off and when I came back to it, it started and everything seem normal. 12/20/24: I drove to my office to pick up packages to mail. Then I was going to run a few errands with my mother-in-law before my 10:15 am appointment for an oil change at my Hyundai dealer. As we were turning left out of my office across 2 lanes of traffic, my car did the same thing it had done in November. This time, I had traffic approaching me from both directions. My car had enough inertia to finish the turn, but it would not respond to the accelerator. Both my mother-in-law and I were trying to figure out what was going on because she could feel it and noticed the RPMs going up without any acceleration. We intentionally looked at the "drive" button to make sure neither of us had somehow knocked into neutral. The cars coming up from behind ended up passing me on the right. Eventually, maybe 15-30 seconds later, my car "kicked back into gear" and we were able to drive normally. I took the car directly to the dealer. Told them what had happened and asked for a loaner car until they had figured it out. I had the loaner car for about 5 days and the dealership said they couldn't replicate the problem. They told me to try video it if it happens again. I laughed nervously and asked which part they wanted me to video tape while driving??? It has not happened again, but seems to have happened with other Palisades.

Second row seat belts come unlatched while driving. This has happened multiple times. 2 times this week, once for each seat.

[XXX] at [XXX] (Palisade was in SMART mode). I made a U-Turn and coming out of the turn I stepped in the gas and nothing happened; however, the engine was racing and held steady at 3,000 RPMs. The vehicle did NOT respond after multiple attempts at stepping on the gas pedal or simply stepping off the gas pedal - the engine/transmission was racing loud at 3,000 RPMs for about 7-10 seconds until the vehicle corrected itself. This is obviously a safety issue since I had no ability to accelerate and could have been rear-ended. I went to AutoZone and ran OBD diagnostics and nothing showed up. I then made appt at Dealership with the description above and they recorded the incident as "a hesitation issue", then said it was due to the Auto-Start being on! WHAT!? I was not happy and made them read the description AGAIN and now writing this NHTSA safety issue. I feel like they purposely mis-recorded the issue and tried to send me on my way. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Recent snow in North East - removing snow and clearing windshield AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. Called Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.

The driver seatbelt and the middle drivers side seatbelt will unlatch randomly while we are driving down the road.

The seat belt for the second-row passenger seat on the driver side frequently comes unbuckled. This sometimes happens within minutes of buckling it and sometimes over 20 minutes later. My daughter is in a booster seat, and this happens regardless of whether I buckle her in or she buckles herself in. Even when I buckle her in and then pull hard on the belt to check that it is fully buckled, the seat belt still sometimes comes unlatched. The driver seat belt has also come unlatched several times when I am driving, also within minutes or long after I have buckled myself in. Yes, this is available for inspection upon request. My safety and my children's safety is obviously at risk if we cannot trust our seat belts to remain latched. The problem has not yet been inspected, reproduced, or confirmed by any third parties. There are no warning signals prior the belts unbuckling; the "seat belt unbuckled" alarm in the car begins to sound once the belts unbuckle themselves.