INTERNATIONAL Complaints

The contact owns a 2011 International Prostar. The contact stated while driving at various speeds, the vehicle became very unstable and difficult to control. The contact stated that the failure mostly occurred while driving on poorly paved roads. The contact stated that the failure was due to improperly installed air brake canisters during the manufacturing of the vehicle. The vehicle was taken to the local service center on several occasions for failure but no cause of failure was found. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 225,000.

The contact owns a 2017 International 4300 company trailer. The contact stated that while the driver was driving at 35 MPH, the vehicle crashed into a road barrier and the air bags failed to respond. The contact did not provide further information. The contact did not know whether there was a warning light illuminated. The driver was able to exit the vehicle with the assistance of nearby drivers. The driver was transported to the hospital by emergency services. The driver sustained neck, back, shoulder, and hip injuries. A police report was filed. The vehicle was towed to a tow lot. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.

related complaint tracking number: 11442614 The engine crankcase ventilation pours large volumes of exhaust gases and oil vapors into the engine bay of the truck. This is a design flaw. The crankcase exhaust exits to the inside of the frame, at the front left of the engine, approximately central vertically under the hood. This continually fills the engine bay with exhaust gases and vapors. There is an attached video and pictures. A separate email will be sent to add this information to 11442614. Since the original complaint is related to the exhaust gases coming into the cab, and this one is about an actual flaw in the exhaust system allowing the venting of gases under the hood, it seemed to me that it would end up being a separate recall issue, even though directly related. Here is a link to thermal videos of the link on Onedrive: https://1drv.ms/u/s!ApLkoRLyIsQVjlZpQq2cwOL7nHLP?e=OdSRyA If the video appears garbled, move the play slider back to the beginning and it should play correctly. The videos appear to have no problem on mobile devices. The picture with the colored boxes gives a 3 point approximation of the location of the leak; directly down from blue box, directly behind green box, and directly lateral to the yellow box. Other pics are of crankcase vent opening and its location on most Cummins engine equipped trucks.

I drive tractor trailer for JB Hunt. Over the last 4 Years, the three trucks I have been assigned to have had exhaust leaks that vented into the cab. One was a Freightliner (approx 2017 model), and two have been Internationals. These exhaust leaks caused me medical problems, requiring that I take off time unscheduled. The last three trucks I have been assigned to have had exhaust leaks into the cab. Some leaks I only found with a thermal camera. The exhaust leaks are not the main problem. The problem is that design of these trucks cause any leaking engine gases to be pushed into the cab of the truck, mostly through the air conditioning/heater vents. I have tested this. I zip tied a can of orange air freshener under the hood. The can was positioned in such a way as to point away from the air intake box, toward the back of the engine. When driving at highway speed, the orange air freshener was very strong coming into the cab from the a/c vents. The truck is supposed to be getting the fresh air from outside the truck, and forward of where the air freshener was spraying. I originally thought the only problem was that the cabin air intake box is located under the hood, in immediate proximity to all of the leaks. This in itself is a poor design. Even with duct tape over the openings into the cabin air box, any gases (or air freshener) is immediately pulled into the cab through the a/c and heat. I have no idea how this occurs. The design of the trucks allows any leaking gases under the hood to come directly into the cab. This applies to Freightliners and Internationals. They have the same basic design, and by experience I can say that both perform the same way. The hoods on both truck makes are designed with dedicated pathways to provide pure outside air for the intake of the ENGINE. The air provided to the driver comes from an unsealed airbox located under the hood. The main problem is not the leaks but that they get vented into the driver's cabin. The engine crankcase ventilation pours large volume

CONSUMER WRITES IN REGARDS TO FUEL LINE RECALL NOTICE ON SEVERAL VEHICLES. *LD *JS

TL* THE CONTACT OWNS A 2019 INTERNATIONAL LONESTAR. THE CONTACT STATED THAT WHILE HAVING A ROUTINE INSPECTION, HE WAS INFORMED THAT THE BRAKE LIGHTS WERE INOPERABLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO MCCANDLESS INTERNATIONAL TRUCKS, INC (3780 LOSEE RD, NORTH LAS VEGAS, NV 89030, (702) 642-8789) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RELAY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 155,122.

VEHICLE WAS BEING DRIVEN AND MOTOR JUST QUIT WORKING AND DIES DOWN ON A HIGHWAY WITH THE CRUISE CONTROL SE ALSO AND NOW BEING TOLD BY MECHANIC THAT MY MOTOR IS GONE.

TL* THE CONTACT DRIVES A 2005 INTERNATIONAL 8000 FOR WORK. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL FUEL ODOR THROUGHOUT THE VEHICLE. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT THERE WERE NO DEFECTS WITH THE VEHICLE. THE CONTACT STARTED TO FEEL ILL AND HAD HIS BLOOD TESTED WHICH CAME BACK POSITIVE FOR CARBON MONOXIDE. THE CONTACT THEN TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH AN EXHAUST LEAK AT THE TURBO GASKET MANIFOLD. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 450,000.

PURCHASED A 2014 INTERNATIONAL PROSTAR FROM INTERNATIONAL DEALER INITIALLY SAID 2 YEAR WARRANTY THROUGH INTERNATIONAL. WHEN DID PAPERWORK THEY CHANGED TO A 1 YEAR . WITHIN 1ST MONTH .LOW MILAGE 276,000 TOOK EXCECCIVE OIL .THEY TOOK ENGINE APART SAID INTERNATIONAL TOOK SOME COSTS. I PAID 2000 FOR REBUILT HEAD THEY PUT ON. REFUSED VALVEGASKET IT LEAKED WITHIN 50 MILES .ANOTHER LEAK WAS SIDE ENGINE REPORTED GOT TRUCK USING ANTIFREEZE AND STILL OIL .THEY CHARGED ME 300 TO REPLACE A HOSE CLAMP AND PRESSURE TEST . STAYED USING RETURNED THEY SAID NO CAN FIND EXCESSIVE POTASSIUM ETC IN OIL ANALYSIS. THEY SAID ITS EGR COOLERS CHARGING ME 10,000 FOR THE EGR REPLACEMENT. PART GUY SAYS THERES RECALL ON WHAT CAUSED ENGINE FAILURE. ASKED THEY SAY NEVER HEARD OF.SAYS DISREGARD OIL ANALYSIS. ENGINE BEEN IN SHOP AS MUCH DRIVE. THEY WONT WARRENT.KEEP SAYING THEY FIXED IT I NEED DRIVE EVEN USING FLUIDS .TRYING FIND WHERE GO FOR HELP

TL* THE CONTACT LEASED A 2018 INTERNATIONAL LT A26 TRUCK. THE CONTACT STATED THAT THE STEERING WHEEL, STEERING BOX FAILED AND CAUSED THE TRUCK TO SWERVE. THE CONTACT STATED THAT EXTRA EFFORT WAS NEEDED TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN DEALERS HOWEVER, THE MECHANICS WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO CONCERNED THAT THE TIRES ON THE VEHICLE WERE NOT THE CORRECT SIZE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.