INTERNATIONAL Complaints

TL* THE CONTACT OWNS A 2016 DURASTAR INTERNATIONAL 4300 (NA). THE CONTACT STATED THAT WHEN THE BODY WAS ATTACHED TO THE TRUCK FRAME OF THE VEHICLE, THE MANUFACTURER, FLEET EQUIPMENT CORPORATION, VIOLATED SAFETY CODE FMVSS 393.201. THE INCORRECT ASSEMBLY CAUSED THE FRAME RAIL OF THE VEHICLE TO BE COMPROMISED AND CONSIDERED AS A SAFETY RISK. THE CONTACT INFORMED THE MANUFACTURER WHO STATED THAT THE LAW LEFT ROOM FOR INTERPRETATION. THE MANUFACTURER REFUSED TO CORRECT THE ATTACHMENT IN ORDER TO MEET LAW GUIDELINES. THE VEHICLE WAS NOT REPAIRED AND WAS LEGALLY UNABLE TO BE USED. THE FAILURE MILEAGE WAS 3,900.

TL* THE CONTACT OWNS A 2013 INTERNATIONAL PROSTAR. WHILE DRIVING VARIOUS SPEEDS AND APPROACHING A STOP, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RETURNED TO NORMAL AFTER IT WAS RESTARTED. THE FAILURE RECURRED ON VARIOUS OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

TL* THE CONTACT OWNS A 2015 INTERNATIONAL TERRASTAR. WHILE DRIVING AT ANY RATE OF SPEED, THE ACCELERATOR PEDAL BECAME STUCK WITHOUT WARNING. THE CONTACT HAD TO MANEUVER THE PEDAL, TURN OFF THE VEHICLE, TURN THE VEHICLE BACK ON AND, AT TIMES, THE VEHICLE FAILED TO RESTART. THE DEALER DIAGNOSED THAT THE ACCELERATOR PEDAL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO SOLUTION. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A DEALER FOR REPAIRS. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 INTERNATIONAL 4000. WHILE HAVING THE VEHICLE SERVICED AT A REPAIR SHOP, IT WAS BROUGHT TO THE CONTACT'S ATTENTION THAT THE OIL PAN HAD FRACTURED AND WAS LEAKING OIL ONTO THE ENGINE BLOCK. THE CONTACT STATED THAT THE MECHANIC WOULD HAVE TO CHANGE THE HEAT EXCHANGER TO REPAIR THE VEHICLE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V258000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 260,000.

PURCHASED A USED PROSTAR FROM INTERNATIONAL AND IT HAS BEEN A LEMON. INTERNATIONAL KNOWINGLY SOLD THIS TRUCK WITH THE ENGINE, EXHAUST SYSTEM DEFAULT. EGR AND EGR COOLING SYSTEM CONTINUE TO BREAK DOWN WHEN IN OPERATION CAUSING THE TRUCK TO SHUT DOWN WHILE IN OPERATION AND LEAKING FUMES INTO THE CAB. THE TWO TIMES THAT IT HAS SHUT DOWN I WAS TRAVELING IN CITY TRAFFIC, THANK GOD AS I WAS TRAVELING VERY SLOW. GIVING ME THE OPPORTUNITY TO MAINTAIN CONTROL. *TR

ENGINE WENT OUT AFTER FIRST THREE MONTHS OF THE BRAND NEW TRUCK BEING BOUGHT OFF THE LOT. CONSISTENTLY CONTINUOUS PROBLEMS AND REPAIRS BEYOND THE WARRANTEE CAUSING LOSS OF WORK, EXTENSIVE AMOUNT OF MONEY ON REPAIRS, RENTAL OF TRUCKS WITH LOSS OF MONEY IN ORDER TO KEEP CUSTOMERS AND A TREMENDOUS AMOUNT OF STRESS ONLY FOR THE ENGINE TO BLOW AGAIN!

WE HAVE A FLEET OF 135 SCHOOL BUSES. OUR 2005 - 2014 INTERNATIONAL CE SCHOOL BUSES HAVE A DEFECT IN THE WIRING FOR THE ECM POWER SUPPLY. THE CIRCUIT OVERHEATS, MELTS THE CONNECTORS AND THE BUS SHUTS DOWN AND WILL NOT START. TWICE THIS WEEK WE VE HAD BUSES SHUT DOWN IN INTERSECTIONS. WE HAVE SEEN THIS PROBLEM ON ALMOST ALL OF THE 74 INTERNATIONAL BUSES WE HAVE. ALMOST ALL THE PLASTIC WIRE CONNECTORS HAVE BEEN REPLACED WITH BUTT CONNECTORS, BUT IT SEEMS THAT THE ELECTRICAL SHORT FINDS THE WEAK PINT OF THE SYSTEM. IT WILL BLOW THE FUSE , OR MELT THE RELAY CONNECTOR. THIS PROBLEM CAN OCCUR AT ANY TIME OF OPERATION. I BELIEVE THE ECM WIRING IS NOT SUFFICIENT TO HANDLE THE LOAD.MY CONCERN IS THAT WE ARE CARRYING KIDS. IF THE ENGINE SHUTS DOWN IN A INTERSECTION MAY CAUSE A MAJOR ACCIDENT. WE HAVE ALREADY HAVE ROAD CALLS TO RESCUE BUSES ON FIELD TRIPS AND SPORTS TRIPS.

TL* THE CONTACT OWNS A 2001 INTERNATIONAL 4700 4X2. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE INDEPENDENTLY DECREASED IN SPEED WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THERE WAS BRAKE FLUID LEAKING FROM THE BRAKE FLUID RESERVOIR. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT BRAKE CALIPER WAS OVERHEATED AND NEEDED TO BE REPLACED. THE FRONT BRAKE CALIPER WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE REAR BRAKE CALIPER SEIZED AND THERE WAS SMOKE COMING FROM THE REAR WHEELS WHERE THE CALIPERS WERE LOCATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V062000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2013 INTERNATIONAL PROSTAR. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE REVVED WITHOUT WARNING. WHEN THE DRIVER ATTEMPTED TO TURN THE IGNITION OFF, THE VEHICLE FAILED AND THE ENGINE STALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO SEAL FAILED AND PUMPED OIL INTO THE ENGINE, WHICH CAUSED THE ENGINE TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 301,272.

THE FRONT AXLE BEARINGS FAILED ON TWO SEPARATE OCCASIONS WHILE IN TRANSIT. THESE INCIDENTS BOTH TOOK PLACE WITHIN AN 8 MONTH PERIOD OF EACH OTHER. BOTH MECHANICS STATED THAT THE FRONT WHEEL WAS INADEQUATELY LUBRICATED AND THAT IS WHAT CAUSED THE WHEEL TO SEIZE UP AND BREAK OFF AT THE SPINDLE. THIS FLAW WAS LIKELY DEVELOPED DURING ASSEMBLY WHICH IS WHY THIS ISSUE IS SO COMMON. THIS ISSUE WILL CAUSE BEARING TO SEIZIE WHICH LEADS TO WHEEL SEPARATION. IN MY CASE BOTH OF THE FRONT WHEELS WERE SEPARATED FROM THE VEHICLE ON 2 SEPARATE OCCASIONS. THE AUTHORIZED MECHANIC THAT I USED EXPLAIND THAT THIS VEHICLE HAS THIS TYPE OF ISSUES ALL THE TIME, "THIS IS A COMMON ISSUE WITH THIS VEHICLE". I CONTACTED INTERNATIONAL AND THEY HAVE YET TO RESPOND