ISUZU Complaints

DT: THECONTACT WAS DRIVING ON THE FREEWAY AND HAD BLOW OUT. SHE APPLIED THE BRAKES WHICH WERE UNDER MANUFACTURER'S RECAL 02I-002. THERE WHERE NO BRAKES. THIS RESULTED IN A CRASH. THE CONTACT SUSTAINED INJURIES. *AK

SES LIGHT COMES ON AFTER FUELING--SMELL OF GASOLINE EVIDENT AROUND LH REAR CORNER OF VEHICLE. VISUAL INSPECTION INDICATES FUEL LEAKAGE AT FILLER NECK TO TANK CONNECTION. ODI CASE # 'S 10104638, 10139878 & 10134665 ARE SIMILAR TO THIS ONE. VEHICLE HAS HAD THIS SITUATION FOR AT LEAST A YEAR AND 30-40,000 MILES. *NM

MY HUSBAND AND I SWITCHED VEHICLES AND HE DROVE MY VEHICLE TO WORK. WHEN HE CAME OUT OF WORK, THE VEHICLE WOULD NOT START. I CALLED THE DEALERSHIP AND HAD IT TOWED THE NEXT DAY. THE PROBLEM WAS DIAGNOSED AS A FAULTY IGNITION SWITCH. THEY REPLACED IT A FEW DAYS AGO. NOW, IT IS SLOW TO TURN OVER OR I HAVE TO TURN THE SWITCH 2+ TIMES TO GET IT TO START. I HAVE AN APPOINTMENT FOR TWO DAYS FROM NOW. LOOKING AT THE ENVOY AND TRAILBLAZER RECORDS (SAME VEHICLE AS ASCENDER), THIS SEEMS TO BE A COMMON PROBLEM. ARE THERE ANY PLANS FOR A RECALL? *JB

MY WIFE STEPPED ON BRAKE PEDAL TO SHIFT INTO DRIVE THE BRAKE WENT TO THE FLOOR, I WENT OUT TO TRY IT MYSELF & GOT SAME RESULT. AFTER OPENING THE HOOD I NOTICED MASTER CYLINDER WAS AT A 45 DEGREE ANGLE TO THE RIGHT, THE BOLT ON THE VACUUM BOOSTER HAD SNAPPED OF WHICH DAMAGED THE BOOSTER & PEDAL FUNCTION. IF THIS HAD HAPPENED DURING VEHICLE WAS IN MOTION IT COULD OF HAD SEVERE CONSEQUENCES. I NOTIFIED ISUZU OF AMERICA TO SEE IF IT WAS COVERED ON OUR WARRANTY THEY SAID NO , I ASKED YOU DON'T WANT TO DO ANYTHING ABOUT A DEFECT LIKE THIS, THE ANSWER WAS STILL NO. I FIND THIS DISTURBING SINCE I AM A AUTO BODY TECH/APPRAISER AND I FELT YOU SHOULD BE INFORMED OF THIS EPISODE. ANY RESPONSE WOULD BE HELP FULL THANKFULLY SHE DID NOT TRY AND DRIVE THIS CAR & I WAS AT HOME TO SEE IT I HAVE PICTURES , DEALER HAS VEHICLE. HERE IS THE REPS NAME & NUMBER JOHN QUILAN 678-977-1287 . DEALER NUMBER ATTN TOM TOPPAN (THEY HAVE BEEN GREAT) 508-697-3113 . IM NOT SURE HWO THIS WORKS SO I WILL PLACE IT UNDER DEFECTIVE EQUIPMENT ON ORIGINAL CAR. *JB

DT: THE CONTACT COMPLAINED ABOUT AN INTERMITTENT STALLING PROBLEM. THIS HAPPENED DRIVING 5 TO 75 MPH. SHE TOOK THE VEHICLE TO A MECHANIC FOR DIAGNOSTIC TESTING. THE FUEL FILTER AND INJECTOR WERE REPLACED. THE PROBLEM SEEMED TO HAVE GONE AWAY, BUT RESURFACED. THIS HAS BEEN HAPPENING FOR THE LAST FOUR MONTHS. SHE SPOKE WITH AN AUTHORIZED DEALERSHIP, AND THEY SUGGESTED THAT SHE BRING THE VEHICLE IN FOR SERVICE. SHE DID MAKE AN APPOINTMENT FOR THE SAME DAY. *AK UPDATED 11/29/05. *JB

I STARTED THE CAR AND NOTICED THE ENGINE WAS SURGING. I THOUGHT IF I PUT THE CAR IN REVERSE, I COULD QUELL THE ENGINE. THE CAR BOLTED IN REVERSE OUT OF MY GARAGE, ACROSS THE BACK ALLEY, DOWN A DRAINAGE DITCH EMBANKMENT BEHIND BY HOUSE AND UP THE OTHER SIDE. I ENDED UP IN THE FIELD BEHIND MY HOUSE. I WAS ABLE TO GET OUT OF THE CAR AND TURN OFF THE IGNITION WHEN THE CAR SLOWED IN THE MUDDY FIELD. *NM

WE BOUGHT A 1999 TROOPER FROM THE DEALER THAT WAS NEVER REGISTERED, BUT THAT THE DEALER HAD DRIVEN FOR 14,000 MILES. WE WERE TOLD BY THE DEALER THAT A NEW FACTORY WARRANTY APPLIED AS WE WERE THE "ORIGINAL RETAIL PURCHASER." AFTER DRIVING THIS VEHICLE THREE YEARS AND LESS THAN 60,000 MILES, THE ENGINE FROZE GOING UP A MOUNTAIN PASS, ENDANGERING OUR LIVES AND OUR GRANDCHILDREN'S LIVES. WE HAD THE VEHICLE TOWED AND NOW HAVE BEEN TOLD THAT WE NEEDED AN NEW ENGINE -- THOUGH THERE WAS STILL OIL IN THE ENGINE, THERE WERE SHARDS OF METAL IN THE OIL. (WE HAD PROPERLY MAINTAINED THE ENGINE MORE THAN REQUIRED UNDER WARRANTY BUT IT SEEMED TO BURN A LOT OF OIL OVER THE LAST FEW MONTHS.) ISUZU DENIES THAT IT IS RESPONSIBLE, AND THE DEALER DENIES THAT THEY ARE RESPONSIBLE, SO WE ARE NOW STUCK WITH A VEHICLE WE'VE HAD THREE YEARS THAT WILL COST US $5,000 - $8,000 TO REPAIR (AND THAT WE STILL OWE 11K ON AND IS WORTH 6K AS A TRADE-IN OR 8K IF WE SELL IT OURSELVES). I NOW SEE OTHER EVIDENCE OF SIMILAR COMPLAINTS ABOUT THIS VEHICLE ON THIS SITE AND HAVE TALKED WITH OTHER MECHANICS WHO HAVE SEEN SIMILAR PROBLEMS WITH THIS VEHICLE, YET MOST CONSUMERS DON'T SEEM TO FILE THESE REPORTS. I'VE HAD SEVERAL VEHICLES, AND MAINTAIN THEM WELL, AND HAVE NEVER HAD AN ENGINE FREEZE WITH 71,000 MILES ON IT. AS NEITHER ISUZU NOR THE DEALER HAS BEEN ABLE TO PROVIDE ANY ASSISTANCE NOR STAND BEHIND THEIR PRODUCT, I HOPE THAT THE NHTSA INVESTIGATES THIS ISSUE SO THAT NO OTHER OWNERS OR PASSENGERS ARE PLACED IN POTENTIALLY DEADLY AND CERTAINLY COSTLY CIRCUMSTANCES AGAIN. *NM

DT: THE CONTACT STATED GAS WAS SPILLING OUT OF THE TOP OF GAS TANK. THE TANK WAS FULL OR HALF FULL, BUT WHEN STOPPING OR SLOWING DOWN THE FUEL SPILLED OUT OF THE TOP OF THE TANK. THIS HAS BEEN HAPPENING FOR TWO AND A HALF WEEKS. THE DEALERSHIP WAS CONTACTED, AND THEY SAID THAT THERE WERE NO RECALLS ON THE VEHICLE, BUT IF HE WANTED TO MAKE AN APPOINTMENT THE DEALER WOULD FIX IT FOR HIM. HE HAS NOT DONE SO AT THIS TIME.*AK UPDATED 11/16/2005 - THE FUEL TANK BECAME RUSTED AT THE FUEL PUMP WHICH CAUSE FUEL TO LEAK FROM THE FUEL TANK ONTO THE EXHAUST PIPE. THE CONSUMER HAD TO PAY TO HAVE THE TANK, FUEL PUMP AND HOSES REPLACED BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. *NM

DT: THE CONTACT RECEIVED RECALL 02I002000 LAST WEEK. HE CALLED THE DEALERSHIP TO SET UP AN APPOINTMENT TO HAVE THE RECALL REPAIRS DONE. AFTER WAITING A LONG TIME THE DEALERSHIP INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE. THE DEALERSHIP TOLD HIM TO STAY THERE UNTIL THE TRUCK ARRIVED WITH THE PARTS ON IT. FINALLY, THE DEALERSHIP TOLD HIM THERE WAS NO TRUCK COMING WITH THE PARTS ON IT. THE CONTACT'S VEHICLE EXPERIENCING EXTENDED STOPPING DISTANCES IN CERTAIN BRAKING CONDITIONS AS DESCRIBED IN THE RECALL, AND WAS CONCERNED ABOUT DRIVING THE CAR. THE DEALERSHIP DID NOT OFFER HIM A RENTAL CAR. THE CONTACT LIVED AT LEAST 50 MILES AWAY FROM THE DEALERSHIP.*AK

CONSUMERS 2005 ISUZU NPR SPED UP AS IF HIS FOOT WAS ON THE ACCELERATOR. ***NO ANSWER REQUIRED*** *TS THE CONSUMER WAS UNAWARE THAT THE VEHICLE DID NOT HAVE AN ACCELERATOR LINKAGE LIKE A CONVENTIONAL TRUCK UNTIL AFTER THE FACT. THE TRUCK WAS DEPENDENT ON AN ELECTRONIC SIGNAL FROM THE ACCELERATOR PEDAL IN THE CAB TO A COMPUTER TO CONTROL THE SPEED OF THE TRUCK. THE CONSUMER BELIEVED THE COMPUTER AND ACCELERATOR CONTROL SHOULD BE REPLACED ON THE TRUCK, HOWEVER NO ONE WAS WILL WILLING TO FIX THE VEHICLE, BECAUSE IT WOULD HAVE LOOKED LIKE AN ADMISSION OF GUILT THAT THERE WAS A ACTUALLY A MECHANICAL PROBLEM. *JB