ISUZU Complaints

TL* THE CONTACT OWNS A 1999 ISUZU AMIGO. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN UNRELATED REPAIR WHEN THE TECHNICIAN ADVISED THAT THE CENTER CROSS MEMBER AND REAR FRAME WERE COMPLETELY RUSTED. IN ADDITION, THE COMPONENTS ALSO EXHIBITED SEVERAL CRACKS AND HOLES. THE MECHANIC RECOMMENDED THE VEHICLE BE TAKEN TO A WELDER FOR REPAIR. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

COMING TO A STOP LIGHT WITH A SPEED OF 10 - 15 MILES, I START PRESSING THE BRAKE PEDAL TO STOP THE CAR, INSTEAD STOPPING THE RPM CAME DOWN TO 1000 AND SUDDENLY THE PEDAL DOES NOT GO DOWN AND IS NOT STOPPING AND STARTS ACCELERATING AND INCREASING THE SPEED AND RPM JUMPS TO OVER 8000. I LEFT THE CAR FOR SEVERAL DAYS TO THE DEALER ( SHAVER AUTO CENTER ) SAN BERNARDINO, CA AND THEY COULD NOT DUPLICATE MY STORY. ON OCTOBER 29, 2002, I DID SEND THE CAR BACK TO THE DEALER, I PAID FOR THE TRANSPORTATION, I CALLED YOUR ORGANIZATION ( CLAIM # 2301038 OCT. 28, 2002 ) AND ISUZU AND I DECLINED TO DRIVE THE CAR FOR NOT INJURING MYSELF OR ANYONE ELSE. IN ONE WEEK IT WAS A RECALL AND THE CAR WAS FIXED. (I HAVE A COPY OF THE TOWING COMPANY SIGNED BY THE DRIVER.) -TWO MONTH AGO, APRIL 2012, MY CAR HAS DONE ALMOST THE SAME THINK. ON JUNE 04, 2012, I DID EXPERIENCE THE SAME THINK AS IN 2000. I CALLED A DEALER AND I HAVE BEEN TOLD TO LIVE THE CAR OVER THERE TO SEE IF THEY COULD DUPLICATE THE PROBLEM. IT COULD BE DUPLICATED OR ...MAYBE NEVER AGAIN, BUT THE PROBLEM IS THERE AND IS A BOMB READY TO EXPLODE. I CALLED YOUR OFFICE AND I RECEIVED A VERY DISTURBING COMMENTS AND VERY UNPROFESSIONAL REMARKS FROM; [XXX] AND SUPERVISOR [XXX] AND FINALLY I DID FILE A COMPLAIN. SINCE YOUR OFFICE WAS VERY ETHNIC AGAINST ME I DO NOT TRUST MY COMPLAIN WAS REGISTERED EVEN IF I HAVE RECEIVED A CLAIM NUMBER. I HAVE BEEN TOLD TO WAIT 4-6 WEEKS TO RECEIVE YOUR FILE, TO LOOK OVER AND TO SEE WHAT ELSE I NEED TO ADD ON. IN THE MEAN TIME NO ONE KNOWS WHAT IS WRONG AND NO ONE BELIEVES THAT ACCELERATION OF THE CAR IS UNSTOPPABLE AND COULD ENDANGER MY LIFE AND OTHER PEOPLE AROUND. THIS PROBLEM SHOULD BE SOLVED AS SOON AS POSSIBLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WE PURCHASED THIS VEHICLE IN 2000 FROM WRIGHT AUTO DEALERS, WE WERE NEVER NOTIFIED OR TOLD ABOUT 1ST RECALL, ON 5/17 THE BRACKET HOLDING THE FRAME BROKE, THIS VEHICLE WAS TAKEN IN FOR 2ND RECALL AND WE WERE TOLD IT WAS SAFE, ONLY STAGE 2 A FEW MONTHS LATER AFTER SITTING IN THE GARAGE THE VEHICLE FAILED WHILE ON THE ROAD, WE COULD HAVE BEEN KILLED. IT HAS BEEN ALMOST A MONTH, AT FIRST THEY SAID IT COULD BE FIXED A WEEK LATER THEY TOLD US IT WAS STAGE 5 AND COULD NOT BE FIXED. THE DEALER ALSO WRIGHT AUTO SAID THEY SENT IN FORMS AND PICTURES TO ISUZU, STILL WE HAVE BEEN WITHOUT OUR SUV FOR A MONTH. SOMETHING NEEDS TO BE DONE, WE PURCHASED THIS SUV IN GOOD FAITH THAT IT WAS BUILT RIGHT, WE LOVED THIS VEHICLE AND NOW WE ARE LEFT HANGING WITH NO WORD FROM ANYONE. WE HAD TO KEEP CALLING THE DEALER AND WOULD WAIT ON HOLD FOR 10 TO 15 MINUTES AND STILL NO ONE IS TAKING RESPONSIBILITY FOR THIS DEFECTIVE VEHICLE. WE NEED TO REPLACE THIS SUV SOMEONE HAS TO MAKE ISUZU MAKE THIS RIGHT, THIS VEHICLE IS A TRUCK IT SHOULD HAVE LASTED 10 MORE YEARS, THE BODY IS PERFECT JUST LIKE NEW, PLEASE SOMEONE HAS TO HELP ALL THE PEOPLE WHO HAVE BEEN AFFECTED BY A MANUFACTURER NOT MAKING THIS VEHICLE CORRECTLY. PLEASE SOMEONE HELP! *TR

TL*THE CONTACT OWNS A 1999 ISUZU RODEO. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH, APPROACHING A STOP SIGNAL AND WHEN THE BRAKE PEDAL WAS ENGAGED THE VEHICLE BEGAN TO INCREASE ACCELERATION. THE BRAKE PEDAL WAS APPLIED WITH FORCE REPEATEDLY AND THE VEHICLE EVENTUALLY CAME TO A COMPLETE STOP. THE FAILURE OCCURRED TWO TIMES. NINE YEARS AGO, THE VEHICLE WAS REPAIRED UNDER A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER PERTAINING TO THE VEHICLE SPEED CONTROL. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACUTER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

EFFECTIVE PART: THE 2 MAIN FRAMES ARE RUST OUT AND COULD BREAK AT ANYTIME. WE BELIEVE ONE OF THE REASONS WHY THE FRAMES ARE DETERIORATING IS FROM SALT DURING THE WINTER. DO TO THE COMPANY BAD FRAMING. *TR

WHILE DRIVING ONE NIGHT, MY LEFT HEADLIGHT WENT OUT, FIRST THE DIM, THEN THE BRIGHT. MY WIFE AND I BOTH SMELLED A SMELL LIKE RUBBER BURNING, SO I STOPPED THE CAR AND CHECKED UNDER THE HOOD TO DETECT THE ORIGIN OF THE SMELL, BUT TO NO AVAIL. NOT MUCH LATER THAT SAME NIGHT, MY RIGHT HEADLIGHT ALSO BURNED OUT. LUCKILY, WE WERE ONLY 1 MILE FROM OUR HOUSE AND LIMPED HOME. WHEN I CHECKED UNDER THE HOOD THE NEXT DAY, I FOUND THAT THE ELECTRICAL CONNECTIONS TO BOTH HEADLIGHTS HAD BURNED AND MELTED THE WIRES AT THE POINT WHERE THEY ATTACH TO THE BACK OF THE HEADLIGHT ASSEMBLY. HAS THIS BEEN A COMMON PROBLEM FOR OTHER ASCENDER OWNERS? *TR

WELL ON MARCH 16 2012 WE WERE DRIVING OUR ISUZU. RODEO ON THE HIGHWAY GOING 55 MPH. WE THEN HEARD A POPPING NOISE AND THE REAR OF THE VEHICLE STARTED BOUNCING SO WE TOOK THE VEHICLE TO A LOCAL REPAIR SHOP WHEN THEY SAID THE FRAME WAS ROTTED OUT AND THAT THE SHOCKS WERE. HANGING THEIR AND THE SPRINGS MOUNTS HAD RUSTED OFF AND THE SPRINGS WERE SITTING ON THE CARGO AREA FLOOR BOARD AND SO A FEW DAYS LATER WE CALLED ISUZU. AND THEY SAID WE HAD TO HAVE THE VEHICLE TO ONE OF THEIR REPAIR SHOPS BY THE NEXT DAY OR THEY WOULDN'T DO ANYTHING ABOUT IT AND WE DID NOT HAVE MONEY TO HAVE THE VEHICLE TOWED TO THEM AND IT WAS UNSAFE TO DRIVE, SO IN APRIL WE TOOK THE ISUZU TO A BODY SHOP LOCALLY AND HE STATED THE SAME THING AS THE FIRST GARAGE BUT THAT IF WE INVESTED $2000 INTO A NEW FRAME IT WOULD BE GOOD AS NEW AND SINCE WE HAVEN'T HAD THE VEHICLE FIXED DUE TO WE DON'T HAVE THE MONEY AND WE HAVEN'T EVEN PAID THE VEHICLE OFF YET, AND THE MAJOR PROBLEM IS ISUZU WONT DO ANYTHING ABOUT THE PROBLEM AND THE RECALL WAS ONLY FOR THE SWAY BAR, AND THE WHOLE FRAME IS DAMAGED. *TR

TL* THE CONTACT OWNS A 2000 ISUZU RODEO. THE CONTACT WAS DRIVING 10 MPH WHEN THE VEHICLE PULLED TO THE RIGHT ABNORMALLY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE MECHANIC CONFIRMED CORROSION OF THE DRIVER'S SIDE REAR CONTROL ARM. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE VIN QUALIFIED FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 10V436000 (SUSPENSION:REAR) BUT THE RECALL HAD ALREADY EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 144,047 ....UPDATED 06/18/12 *BF UPDATED 06/21/12

TL* THE CONTACT OWNS A 1998 ISUZU RODEO. WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR END OF THE VEHICLE BEGAN TO SWAY. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND THEN DROVE ON THE SHOULDER AT A LOW SPEED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THE REAR AXLE WOULD NEED TO BE REPLACED. THERE WAS A RECALL RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 00V058000 (SUSPENSION: REAR); HOWEVER THE RECALL EXPIRED. THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.

THIS VEHICLE IS A REBADGED GMC ENVOY/CHEVY TRAILBLAZER AND LIKE MANY OF THESE VEHICLES, THE FUEL LEVEL SENSOR (FUEL LEVEL SENDER) NO LONGER WORKS. OTHER VEHICLES USING THIS PLATFORM (CALLED 360) ARE THE BUICK RANIER, SAAB 9-7X, AND OLDSMOBILE BRAVADO. GM SOLD ITS INTEREST IN ISUZU AND NO LONGER SEEMS TO ACCEPT ANY RESPONSIBILITY FOR THE VEHICLES IT MANUFACTURED, IN FACT, THE CLOSEST ISUZU SERVICE CENTER IS 80 MILES AWAY. ALL OF THE OTHER VEHICLES IN THIS PLATFORM HAVE A SERVICE BULLETIN OUT WHERE GM WILL AGREE TO PAY ONE-HALF THE EXPENSE (DONE AT ONE OF THEIR DEALERSHIPS) OF REPLACING THE FUEL LEVEL SENSOR. IT IS MY UNDERSTANDING THEY ARE NOT OFFERING TO DO SO ON THE ISUZU ASCENDER. SINCE MY FUEL GAUGE DOES NOT WORK, I CAREFULLY TRACK MY MILEAGE SINCE MY LAST FILL-UP TO ENSURE I DO NOT RUN OUT OF FUEL. ALTHOUGH I SHOULD HAVE HAD MORE THAN ONE-HALF OF A TANK OF GASOLINE, I WAS TRAVELING THROUGH ONE OF THE BUSIEST INTERSECTIONS IN THE METRO-MILWAUKEE AREA (MAYFAIR ROAD AND NORTH AVENUE) AND WHEN I STEPPED ON THE GAS TO ACCELERATE, THEN ENGINE QUIT. FORTUNATELY I AVOIDED AN ACCIDENT AND HAD ENOUGH VELOCITY TO MAKE IT THROUGH THE INTERSECTION AND AND WAS ABLE TO MANEUVER MY WAY OFF OF THE STATE HIGHWAY. THE ONLY EXPLANATION I CAN DEDUCE FOR BEING OUT OF FUEL IS THAT DURING THE LAST FILL-UP, I WAS PUMPING USING THE AUTO SWITCH ON THE GAS NOZZLE WHICH TURNS OFF AUTOMATICALLY WHEN THE TANK IS FULL. PERHAPS THE SWITCH TURNED OFF, NOT BECAUSE OF BEING FULL OF FUEL, BUT BECAUSE THE VAPORS TRIGGERED IT. I AM MUCH MORE CAREFUL AT THIS POINT, BUT IT CLEARLY COULD BE A VERY DANGEROUS SITUATION IF ONE DOES NOT CAREFULLY MONITOR THEIR FUEL USE. *TT