2017 JAGUAR F-PACE Complaints

Particulate matter sensor (PMS) circuit fault code P24C6 stored in PCM. Even after PMS replacement/repair, the check engine light came back. In the meantime, Jaguar Land Rover dealership became Land Rover dealership. Now that LR dealership won't fix this.

The contact owns a 2017 Jaguar F-Pace. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the low engine coolant level warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted and notified of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000.

Overheating engine. Was driving and all of a sudden with no warning the temperature gauge went up to hot and engine was overheating. I was told by the dealer that my engine is gone and it was going to cost me $5,000 just to break the engine down and just diagnosed the problem.

I am writing to file a formal complaint against Carvana regarding the purchase of a 2017 Jaguar F-Pace. Despite driving less than 4189 miles, the vehicle requires extensive repairs costing $8,600.00 before taxes, with additional maintenance costs of $1,400.00. Carvana misrepresented the vehicle's condition, failing to disclose multiple engine and coolant leaks, which were discovered after purchase. They also did not inform me that an extended warranty was not available for the vehicle, and neglected to provide a copy of their inspection report details. The remaining vehicle loan is $28,000.00. Upon contacting Carvana about these issues, they stated that the car was outside the return window and refused further assistance. The repairs needed were massive and consistent with pre-existing conditions, indicating that Carvana neglected to perform adequate maintenance or disclose the damage. I am a remote worker and only travel to take my children to and from school daily. Despite this limited use, the vehicle has incurred significant damage, including massive oil and coolant leaks, posing a risk of injury to myself and my children, as well as the potential for explosion due to the extent of the leaks. Carvana's failure to disclose the vehicle inspection report at the time of purchase was a deceptive practice that concealed preexisting mechanical failures. This deceptive behavior placed me along with 4 minor children at risk of injury and a potentially catastrophic auto engine explosion or fire due to the extent of the leaks. Please investigate this known coolant leak issue that extends to oil engine issue it's many other owners are experiencing the same issue. This is why Carvana fails to offer extended warranty on purchase. This is a known issue impacting many other 2017 jaguar fpaces around or at same mileage mark. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have experienced issues of unintended acceleration, randomly ,over the years of my ownership. The latest incident was the most hazardous, causing damage to my vehicle, and lack of confidence for my safety.

While driving my vehicle, the low coolant level light came on the dashboard, so I went to AutoZone to purchase a jug of coolant fluid. On my way home, the low coolant level warning remained active, and as soon as I arrived in my driveway, the engine overheating light illuminated. I promptly turned off the vehicle and it remained stationary for a week before I had it towed to the dealership to determine the underlying cause of the coolant leak. A representative from the dealership informed me that the diagnostic fee would be $390 in order to determine the root cause of the coolant leak. Shocked by the high cost, I contacted the service manager who had mentioned the fee to the representative. He called me to let me know that he was aware I had reached out to the “higher-ups” about the fee. The next day, he clearly retaliated by instructing his co-worker a skilled Jaguar mechanic to take their time diagnosing my coolant leak in order to ensure I would pay his intended price. He called with a smug tone, as if to say "I told you so", and informed me that the price tag to fix my problem is $1300. He then asked if I wanted to proceed with the repairs, to which I replied absolutely not. I stated that I would reach out to the GM. If it took a skilled Jaguar mechanic two hours to determine that my coolant leak was caused by a thermostat housing, why should I feel confident that he can complete the repairs? I have seen a lot of posts on Jaguar forums about coolant leaks that should have been addressed as part of recalls. All 2017 Jaguars seem to have this issue. A quick internet search confirmed that this problem is widely recognized, leading Jaguar to change the defective parts and release a service bulletin addressing it. Despite being well aware of the problem, Jaguar is unwilling to fix it but want customers to pays for their faulty design.

While driving in the rain the headlights stopped working. An error popped up on the dashboard indicating a dipped beam fault. When I stopped there was condensation or water inside the headlight lenses on both sides and the lights would not turn back on in the on or auto position. The bright light indicator showed high and low beams but none of the lights would work except for the fog lights. We are having to replace both head light assemblies and bulbs but have not had the repairs completed yet.

Since 2019, I have reported that every fall (I have the service orders), when the weather changes and I turn on the heat, the check engine goes on and does not turn off. When I went to have this same issue serviced in January of this year, the service department found that the Timing Chain failure was causing the problem. Because my car was now out of warranty, Jaguar would not pay for it. However, upon further investigation, I discovered that this issue had resulted in complete recalls of my vehicle in other countries but not the US. So, I insisted that the service department put in a claim against Jaguar corporate. Jaguar corporate agreed to pay 40% of the repair cost, agreeing that there is a problem with the engine's design. This repair is costly and has nothing to do with how I maintain my car but a poor diesel engine design. "The timing chain breaks while driving, the car will immediately grind to a halt. It's also likely that some valves will be bent as they contact the pistons (the timing chain prevents this from happening by keeping everything moving in time). Significant valve/piston damage will occur.

Timing chain stretched which caused engine to seize and fail at 80,000 miles. Engines replaced along with new timing, chains and belts. Two months later, the turbo seized and failed. Turbo had to be replaced. This is a known problem with jaguar for this year and model car. There are two more with the exact same problem at my mechanics right now.

Windshield. The Jaguar 2017 F Pace windshield is very fragile. While driving down [XXX] on multiple occasions, a pebble has hit my window and caused a huge crack. On the most recent occurrence the pebble was still in my window shield after returning home. I was traveling around 70 to 75 mph when the pebble hit my windshield. I am now on my 5th window shield since purchasing the vehicle in Dec 2019. When purchased, the vehicle had 31K miles and due to the shut down (2020)and work from home, the vehicles was barely driven. Jaguar Land Rover DFW 972.295.9783 has records of all my service calls regarding windshield replacement. The cracks have been both on the driver and passenger side. These windshields on average are $350 and up. Yes the problem has been confirmed by dealer.(Jaguar Land Rover DFW Hwy 114 Dallas TX). No Yes by the dealer (Jaguar Land Rover DFW Hwy 114 Dallas TX.) No No there were not warning lights before hand. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)