JAGUAR Complaints

In 2019, I purchased a Jaguar Land Rover vehicle. Over the past four to five years, the Y-pipe for the coolant system has repeatedly cracked and broken after being replaced by the Jaguar dealership. This is a significant safety concern that leads to coolant leakage, triggering a warning light and causing panic to remove the vehicle from the road to prevent overheating, head gasket failure, or potential fire. The Y-pipe is not available upon request, and I was informed that it is made of plastic. Because it goes from hot to cold, it will always be a recurring problem as long as it is manufactured as a plastic component. Another year passed, and the problem reoccurred. The dealership informed me that they are now replacing the Y-pipe with a metal version, but only for the current third iteration. With many YouTube videos and Google searches online from hundreds of people with the same problem, I am shocked that a recall has not been issued yet. This part is clearly defective and should be added to the recall list immediately.

My Vehicle ( 2020 Jaguar I-Pace) was at an authorized Jaguar repair shop for a repeated 12 volt battery failure. While there I was informed by the shop on 12/31 that the vehicle experienced high - voltage battery smoke, a thermal event during charging. 1)What component or system failed or malfunctioned, and is it available for inspection upon request? The High Voltage Battery - The vehicle is available at this time at McGovern Cars 888-670-9014 -315 New Karner Rd Albany NY 12205 2) How was your safety or the safety of others put at risk? risk of fire and explosion 3) Has the problem been reproduced or confirmed by a dealer or independent service center? It occurred at the dealer 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes by the Jaguar certified repair shop , not by police or insurance. 5)Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - First the 12 volt battery died, the vehicle was properly towed to the dealership for repair, They could not get the hood open , eventually they said the hood latch was broken, the replaced the 12 v battery and fixed the hood latch, they began charging the vehicle and the High voltage battery began to smoke. They reported they immediately moved the vehicle far from the building where as of now it still sits. I am unaware of any warn prior .

The contact owns a 2015 Jaguar XJ. The contact stated that while driving at approximately 50 MPH, the steering wheel unexpectedly seized with no warning lights illuminated. The contact stated that as a result of the failure, the vehicle hydroplaned and collided with a jersey wall. The contact sustained back and neck injuries; however, no medical treatment was received. A police report was filed. The contact also stated that none of the air bag deployed during the incident. The vehicle was not towed, and the contact was able to drive the vehicle home with a police escort. The following day, the contact inspected the vehicle and stated that the left side of the steering was movable, but the right side was inoperable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 84,000. The VIN was not available.

Recurrent coolant leak. Known issue with Jaguar. Coolant system is known to have many weak spots due to plastic tubing and weak coupling joints. Had a repair costing $1500 dollars in 2022 just out of warranty. Now experiencing yet another coolant leak. Other owners have also had multiple leaks. I think Jaguar should be held accountable for a manufacturer defect.

Recall H009 is exactly what happened to my car I was turning in an intersection when I herd a loud boom and crackling I lost control almost hitting 2 cars and when I finally stopped I look below and my drive shaft had snapped and some of the drive shaft was stuck in the differential. Recall H039 is exactly what happened to my car I was driving my car and it suddenly cut off on me while driving I then had it towed to a mechanic shop and it smelled like gas after a couple attempts to start it the mechanic told me it was leaking gas from engine and out exhaust pipes the engine was flooded with gas and could have caught fire if kept driving after doing some research this exact recall H039 is what the mechanic had explained to me. My vin was not listed on the recalls but is an 2017 Jaguar F Pace 3.0 L vin is [XXX] these problems happen unexpectedly and no warning or anything. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

60,000 miles, the head gasket blew in traffic. Jaguar dealer quotes $35,000 to replace engine. This is not acceptable for a car of this price. I have been victimized by defective parts in our 2017 Jaguar F-Pace. These parts and repairs and associated costs should have been covered under warranty and recall. These catastrophic failures/repairs were due to known defective parts (clam shell "y" pipe, and outlet pipes). JLR Service Departments have been aware of these defects as published in their annual Service Department "Technical Bulletin" (2018). JLR has justified exhorbant repair costs, blaming the car owner rather than taking responsibility for manufacture defect. Parts were re-designed specifically because of these known defects. With no warning of over-heating, my F-Pace reached "Critical Failure", requiring Tow service. I specifically asked the JLG Service manager what caused this at 60,000 miles and the above was his explanation. I said this is a factory defect. His response was "It is absolutely a factory defect, but good luck getting Jaguar to admit to it." He then gave me Jaguar USA's number to report the issue and I am awaiting their response. This is a trend in this model and there is a class action being formed in response.

No heat or defroster or fan on automatic when you override fan only cold air no way to heat car or reduce snow and ice on car

The contact owns a 2020 Jaguar I-Pace. The contact stated that while attempting to start the vehicle, the traction battery fault warning light illuminated. The contact stated that the parking brake light was blinking. In addition, the contact stated that two days prior to the failure, there was a burning odor inside the vehicle. The vehicle was towed to the dealer; however, the vehicle had not yet been inspected. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 24V085000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.

I believe my vehicle has a serious safety defect related to the engine cooling system that creates a fire and safety hazard. Specifically, coolant appears to leak from the cooling-elbow near the turbocharger, following a belt failure that lead to engine overheating and elbow pipe burst leading to coolant leaking on to the turbo heatshield or exhaust components. There was serious smoking when the issue happened and i shutdown on the highway as an emergency which most likely would have lead to an engine-bay fire or complete vehicle fire.. This failure mode and fire risk concern mirrors the defect described in NHTSA Recall 23V-221 (Loose or damaged coolant elbow leading to coolant leak on turbo/heatshield, risk of fire) for different JLR vehicles but ignores the F-pace model which I believe faces similar concern. The issue occurred on 9/2/2025 at approximately 9.30 AM while driving from US23 ramp to M-14, the engine suddenly reported charging system fault (but actually the serpentine belt had failed), then in a couple of minutes the engine started overheating and i pulled over for emergency. The coolant started spraying over engine bay from two locations and suddenly observed smoke from engine bay. After getting my car towed back to a workshop, I removed a heat shield and took photos, which clearly show coolant residue near the coolant outlet / elbow hose connection above the turbo. The leak appears to originate at the junction of the coolant elbow — matching the failure mode described in the 23V-221 recall documents. I have not (yet) received any recall notice that covers my vehicle for this issue (checked via NHTSA recall search tool on safercar.gov). Because the leak is directly above the turbo / exhaust manifold heatshield, there is a significant risk of fire, especially once the engine warms up and turbo area gets hot. A fire in the engine bay can quickly spread, endangering vehicle occupants and other road users.

The contact owns a 2020 Jaguar I-Pace. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V369000 (Electrical System); however, the failure persisted, and the battery energy control module had been replaced several times. The contact stated that while starting the vehicle and driving at an undisclosed speed, the message "Traction Battery Fault Detected, Ok to Drive with Caution" was displayed. The vehicle was taken to the dealer, who determined that three battery energy control modules needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.