JAGUAR Complaints

TL* THE CONTACT OWNS A 1998 JAGUAR XJR. THE CONTACT STATED THAT SHE OPENED THE FRONT DRIVER'S DOOR AND THE SEAT CUSHION AIR BAG INADVERTENTLY DEPLOYED AND KNOCKED HER TO THE GROUND. THE CONTACT LOST SEVERAL TEETH. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS FOUND THAT THE AIR BAG WIRE WAS CHAFED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.

AFTER SLOWING THE CAR, THE TRANSMISSION DOWNSHIFTED IN A HARSH, SUDDEN MANNER, AND THEN THE CAR ACCELERATES ABRUPTLY AND SURGES FORWARD WITH A "CLUNKING" SOUND. AN AMBER WARNING WAS DISPLAYED ON THE DASH SAYING "GEARBOX FAULT". IF SOMEONE WAS IN FRONT OF THE CAR WHEN IT SURGED FORWARD THEY MIGHT HAVE BEEN STRUCK. *TR

I WAS DRIVING ON THE FREEWAY AT 70 MILES AN HOUR WHEN THE CAR JUST SWITCHED OFF, NO WARNING SIGNS IT JUST SHUT DOWN AS IF IT WAS TURNED OFF.I WAS ABLE TO STEER THE CAR ONTO THE HARD SHOULDER AND STOP SAFELY. I PRESSED THE START BUTTON AND IT STARTED UP FINE, THIS HAD HAPPENED TO ME BEFORE AT A STOP LIGHT MONTHS BEFORE. I TOOK IT TO THE DEALERSHIP WHERE THEY HAVE HAD IT FOR OVER A WEEK. IT SHOWS AN INTERRUPTION ON THE COMPUTER BUT THEY CAN'T DUPLICATE THE PROBLEM AND THEY ARE GIVING IT BACK TO ME TOMORROW AS IS. MY WIFE NOW IS AFRAID TO DRIVE THE CAR AND I'M ALSO CONCERNED THAT I MIGHT NOT BE IN SUCH A CONVENIENT PLACE TO PULL OVER NEXT TIME IF IT HAPPENS AGAIN. *TR

ON SEPT 27, 2013 AROUND 7A.M., I DROVE MY CAR TO THE MAIL BOX WHERE I PULLED OVER ON A ROAD WITH A SLIGHT INCLINE AND UP ON THE ROUNDED CURB, PUT IT IN PARK, OPENED THE DOOR, WALK ALONG THE SIDE OF THE CAR, CROSSED IN FRONT TO RETRIEVE MY MAIL. AFTER GETTING MY MAIL, WHEN I TURNED AROUND TO GO BACK TO THE CAR, I SAW IT DRIVING FORWARD AND CROSSING THE ROAD TOWARDS THE OTHER SIDE! INSTINCTIVELY I JUMPED IN THE PASSENGER SIDE AND WAS TRYING TO REACH THE BRAKE PEDAL WHEN THE CAR HIT THE CURB, THROWING ME BACK A BIT. THE IMPACT OF THE CURB MUST HAVE TURNED THE WHEELS TO THE LEFT AND THE CAR PROCEEDED DOWN AN EMBANKMENT AND HIT A TREE WHICH FINALLY STOPPED THE CAR. I CONTEST THAT THE CAR COULD NOT HAVE ORIGINALLY BEEN IN DRIVE WHEN I GOT OUT OF THE CAR TO RETRIEVE MY MAIL AS I WALKED IN FRONT OF IT. I BELIEVE THE GEAR POPPED OUT OF PARK AND VOLUNTARILY WENT INTO DRIVE WHILE I WAS RETRIEVING MY MAIL. *TR

HI THE CAR STARTED BRAKING ITSELF WITHOUT PUSHING THE BRAKE THEN I SEE THE PARKING BRAKE LIGHT FAULT IT THE DASHBOARD. I CAN'T DRIVE THE CAR LIKE THIS. *TR

WAS ON US I-280 NORTHBOUND AT ABOUT 8 P.M., GOING PREVAILING SPEED, GOING TO A SOCIAL MEETING, BUT WITH AN ORGANIZATIONAL DIRECTOR. HEARD LOUD POP AND CAR LURCHED FORWARD ABRUPTLY, THEN ENGINE BEGAN TO RATTLE, SMOKE AND BURNT RUBBER/OIL SMELL BEGAN TO INVADE CABIN. HUSBAND TURNED OFF ENGINE AND COASTED TO SIDE OF HIGHWAY AND UP EXIT RAMP SHOULDER. TOOK THE CAR TO DELONG'S AUTO REPAIR, THE ONLY KNOWN AUTHORIZED JAGUAR SERVICE CENTER FOR AT LEAST 50 MILES IN ANY DIRECTION. OWNER, CHIEF MECHANIC, [XXX] SAID WE HAD AN ORIGINAL DEFECTIVE TEMPERATURE GAUGE THAT GIVES FALSE READINGS AND CAR HAD OVERHEATED WITHOUT SHOWING IT ON GAUGE AND THE HEADGASKET BLEW CAUSING CATASTROPHIC ENGINE FAILURE--ON THE HIGHWAY. WE WERE TOLD THAT JAGUAR HAS A COOLING PROBLEM WITH THIS ENGINE AND RATHER THAN FIX IT, THEY PUT IN GAUGES THAT DELIBERATELY DECEIVE THE OWNER INTO BELIEVING HIS/HER VEHICLE IS RUNNING AT A NORMAL TEMPERATURE WHEN IT IS NOT. PREVIOUSLY WE'VE HAD REPEATED INCIDENTS OF "CHECK ENGINE" LIGHT GOING ON AND TOOK CAR TO JAGUAR AND OTHERS. NOTHING SEEMED OUT OF PLACE, DAMAGED, ETC.--MECHANICS REPEATEDLY TOLD US THAT IT WAS POSSIBLE IT WAS A MALFUNCTIONING INDICATOR LIGHT. "ENGINE COOLANT" LIGHT DID SAME THING. ENGINE COOLANT WAS NEVER LOW WHEN MANUALLY CHECKED. CURRENT MECHANIC SAYS THIS IS ALL TYPICAL OF THE DECEPTIVE GAUGED, THAT THE CAR WAS PROBABLY NEARING OVERHEATING AND FAULTY INDICATOR WAS NOT TELLING US, EXCEPT THROUGH OTHER INDICATORS THAT DIDN'T MATCH THE MANUAL CHECKS WHEN THE ENGINE WAS TURNED OFF. WE WERE LUCKY TO NOT BE HIT BY OTHER CARS AS THE FAILURE OCCURRED ON AN INTERSTATE HIGHWAY AT NIGHT, WITH FEW STREET-LIGHTS DUE TO RAMPANT COPPER THEFTS IN AREA, AND LOCAL BUDGET PROBLEMS. FILING A COMPLAINT, HERE, BECAUSE WE HAD TO SUE JAGUAR FOR THE LAST DEFECT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CAR WENT INTO "FAILSAFE" MODE AND LOST ALL POWER AS I WAS MERGING ONTO A HIGHWAY. THIS LOOKS TO BE A COMMON PROBLEM WITH THIS AND ALL THE XJ ... 1998 -2003 X308 MODELS. THE TPS HAS A FAULT AND IS NOT REPLACEABLE. THIS IS VERY DANGEROUS AS IT COMES ON WITH NO WARNING AND NO POWER IS AVAILABLE. *JS

OPERATING MY VEHICLE, THE ENGINE STARTING RUNNING POOR. JAGUAR DEALERSHIP EXPLAINED POORLY DESIGNED TIMING CHAIN TENSIONERS AND ARMS HAVE FAILED BECAUSE JAGUAR MADE THE COMPONENTS OUT OF A CHEAP PLASTIC, THAT IS KNOWN TO CRACK AND CAUSE THE VALVES TO CONTACT THE PISTONS. JAGUAR UPDATED THE TENSIONERS TO METAL , BUT REFUSES TO ACCEPT RESPONSIBILITY FOR THIS DESIGN FLAW AND WANT TO CHARGE SEVERAL THOUSAND DOLLARS TO UPGRADE TO THE BETTER DESIGNED PARTS. THEY REFEREED ME TO SERVICE BULLETIN TECHNICAL SERVICE BULLETIN NO. X303-68 , BUT IT STATES IF YOU HAERA A RATTLING NOISE, HOWEVER IT ALSO STATES YOU MAY NOT HEAR A RATTLING NOISE, MY CAR DID NOT, AND OUT OF NO WHERE , THENGINE STOPPED RUNNING DUE TO THIS DESIGN FLAW, THAT HAS BEEN UPDATED. IN FACT, THIS EFFECT EVERY SINGLE 4.0 ENGINE, THAT'S MILLIONS! IT'S TIME THIS BECOMES A RECALL TO REPLACE THESE PARTS FREE AND REPAIR ANY ENGINE COMPONENT DAMAGED FROM THEIR FAILURE.A CUSTOMER SHOULD NOT HAVE TO PAY THOUSANDS FOR AN DEFECTIVE PLASTIC TENSIONER, SOME ONE PUT INSIDE A HOT RUNNING ENGINE, THAT WAS A VERY DUMB IDEA, AND THE FAILURE MAY EVEN OCCUR AS YOUNG AS 32,000 MILES.

PURCHASED 4 NEXEN TIRES FOR 2007 JAGUAR S-R IN APRIL 2013. HAVE DONE VERY LITTLE DRIVING SINCE PURCHASE. RIGHT REAR TIRE KEEPS LOSING AIR. TODAY, DISCOVERED THAT RIGHT FRONT TIRE HAS LARGE KNOTS ON IT, DO NOT KNOW ABOUT THE IN SIDE CONDITION OF TIRES. I DID NOT ASK FOR CHEAP TIRES, BUT BELIEVE THAT IS WHAT I HAVE. I DO NOT KNOW THE EXACT TIRE SIZES BUT FRONT AND REAR ARE DIFFERENT. *TR

THE VEHICLE TOO LOW SIGN APPEARS, AS WELL AS, AIR SUSPENSION FAULT SIGN. THE CAR IS LOW AND DIFFICULT TO HANDLE AND THE RIDE IS VERY ROUGH. *JB