JAGUAR Complaints

I PURCHASED 4 NEW CONTINENTAL TIRES FROM CHESAPEAKE JAGUAR IN COCKEYSVILLE MD. I HAVE HAD PROBLEMS WITH THE TIRES SEVERAL SINCE DAY 1. I WAS IN AND OUT OF THE DEALERSHIP AT LEAST 5 TIMES WITHIN A MONTH. [XXX] TOLD ME NOT COME BACK AND THAT CHESAPEAKE REFUSED TO SERVICE MY CAR. HE ALSO ADVISED THAT THE TIRES WERE NOT PERFECTLY ROUND AND THAT WAS THE REASON FOR THE STEERING WHEEL SHAKING. IT'S NOW 11 MONTHS LATER AND I'VE HAD NO RESOLUTION TO MY PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNED A 2006 JAGUAR S-TYPE. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH APPROACHING AN INTERSECTION WHEN ANOTHER VEHICLE CRASHED INTO THE FRONT OF THE CONTACTS VEHICLE. THE CONTACTS VEHICLE WAS PUSHED FORWARD RAPIDLY AND AS SHE ATTEMPTED TO APPLY THE BRAKES, THE BRAKES WOULD NOT ENGAGE AND SHE PROCEEDED TO CRASH INTO THE VEHICLE A SECOND TIME. THE CONTACT SUSTAINED INJURIES TO THE SHOULDERS AND NECK. A POLICE REPORT WAS FILED. THE VEHICLE BODY DAMAGE WAS REPAIRED BY AN INDEPENDENT MECHANIC WHO WAS UNABLE TO LOCATE A FAILURE WITHIN THE BRAKES. OVER A YEAR LATER WHILE DRIVING 20 MPH, THE CONTACT CRASHED INTO THE CURB. SHE ATTEMPTED TO APPLY THE BRAKES BUT TO NO AVAIL. THE VEHICLE THEN ABNORMALLY ACCELERATED UNTIL THE SHE CRASHED INTO A TREE. THE CONTACT SUSTAINED A BROKEN RIGHT ARM AND INJURIES TO THE HANDS AND WRIST FROM THE DEPLOYMENT OF THE AIR BAGS. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 28,000.

AIR SUSPENSION FAULT- DURING EXTREME COLD TEMPERATURES..(32 DEGREES F OR BELOW). THE CAR WILL LEAK AIR FROM THE SUSPENSION AND CAN'T BE DRIVEN. FAULT MESSAGES APPEAR. DURING THE COLD PERIOD THIS YEAR,HUNDREDS OF JAGUARS HAD THE SAME ISSUE. ATLANTA HAD 18 RECORDED SUSPENSION ISSUE AT ONE DEALER..BUT THEY CLAIMED THEY WERE ALL FOR DIFFERENT THINGS. MATHENY JAGUAR IN JACKSONVILLE SAID THEY ALSO RECEIVED SEVERAL COMPLAINTS BUT DIDN'T WISH TO COMMENT FURTHER. THERE IS A PART THAT MAY BE CONTRACTING DURING EXTREME COLD CAUSING THE AIR TO LEAK FROM THE SUSPENSION. NEVER HAPPENS DURING NORMAL TEMPS. CAR ALSO LOWERED DURING OPERATION AND COULD CAUSE AN ACCIDENT. *TR

TL*THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED. NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL PRIOR TO THE FAILURE. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND IT WAS TOWED TO A DEALER WHO COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. UPDATED 4/1/11 *CN UPDATED 05/31/11

2003 X-TYPE JAGUAR PURCHASED IN 2007. WHILE DRIVING THE ON THE HIGHWAY THE DASH LIGHTS FOR CHECK ENGINE AND NO CRUISE CONTROL CAME ON. THE THERMOSTAT NEEDLE QUICKLY WENT TO THE LIMIT ON GAUGE. THE CAR SHUT DOWN WITH NO CONTROL AND HAD TO PULL OFF TO SIDE OF ROAD. 17" TIRES. ALL HAD TO BE REPLACED AT ONE POINT OR ANOTHER AS THE RIMS ARE SOFT AND DENT OR DAMAGES EASILY. CONTROL ARMS HAVE BEEN REPLACED TWICE. STEREO SYSTEM IS NOT COMPATIBLE WITH ANYTHING. THE WASHER WIPERS ARE ALWAYS CLOGGED UP. THE RADIATOR HAS OVERHEATED AND HAS BEEN REPLACED. I HAVE HAD THE TRANSFER CASE COMPLETELY REPLACED. JAGUAR DEALERSHIP SAID AT ONE POINT THE REPAIRS WOULD BE CLOSE TO $10,000. THERE IS ONLY 160,000 KM ON THIS CAR. IT IS UNSAFE. I CANNOT RESELL IT TO ANYONE. I AM STUCK WITH IT TILL IT DIES AND IS PAID FOR. NEVER BUY THIS CAR. EVERYTHING IMAGINABLE IS WRONG WITH IT AND I CAN ONLY DRIVE IT AROUND TOWN. *TR

TL*THE CONTACT OWNS A 2011 JAGUAR XJ. THE CONTACT STATED THAT THE HEATED WINDSHIELD DISTORTED HIS VISION WHILE DRIVING. THE STREET SIGNS AND LIGHTS ALSO APPEAR TO HAVE A HALO AND BECOME BLURRY. THE CONTACT SPOKE WITH THE MANUFACTURER ABOUT THE PROBLEM AND STATED THAT SINCE THE VEHICLE WAS LEASED THERE WAS NOTHING THAT COULD BE DONE, BECAUSE IT WOULD CHANGE THE DESIGN OF THE VEHICLE. THE FAILURE MILEAGE WAS 25 AND THE CURRENT MILEAGE WAS 5,000.

JAGUAR S-TYPE SEDAN 2003 WAS SUBJECT TO RECALL R-513 BUT NOT LIMITED TO THIS. THIS VEHICLE EXPERIENCED MAJOR MALFUNCTIONS IN PERFORMANCE WITH GEAR BOX AND BRAKING SYSTEMS IN WHICH IT COULD NOT BE PROPERLY SHIFTED OUT OF PARK, LOST RPM, PARKING BRAKE FAILURE, ABS WARNING LIGHTS AND MAJOR ENGINE LIGHT INDICATOR WARNINGS. THE CAR COULD NOT BE SAFELY DRIVEN AND SUFFERED A MAJOR BREAKDOWN WITH LESS THAN 9500 MILES, FLATBEDDED TO SPORTIQUE MOTORS IN HUNTINGTON, NY ON 12/10/2004, RETURNED ON 12/15/2004 ONLY TO BE FLATBEDDED AGAIN ON 12/17/2004. A NEW COMPUTER WAS NOT INSTALLED IN THE VEHICLE AS PROMISED AT THAT TIME, AND THE COMPUTER WAS SIMPLY REFLASHED. AT 33,948 MILES OUT OF WARRENTY ON MAY 26, 2010 THIS VEHICLE SUFFERED THE SAME MAJOR BREAKDOWN AS DESCRIBED ABOVE AND WAS AGAIN FLATBEDDED TO HUNTINGTON LAND ROVER JAGUAR, FORMERLY SPORTIQUE JAGUAR, HUNTINGTON, NY. THE CAR COULD NOT PROPERLY BE SHIFTED OUT OF PARK, LOST RPM AND COULD NOT BE DRIVEN SAFELY.THE DEALERSHIP WORKED ON THE CAR FOUR (4) TIMES DECLARING THE PROBLEM SOLVED ON THREE OCCASIONS FROM MAY 26, 2010 UNTIL IT WAS FLAT BEDDED BACK A FORTH TIME ON 07/22/10 ONLY TO BE TOLD THE CAR NEEDED A NEW "PARK SENSOR MODULE" AND NEW "TRANSMISSION SENSOR" AT A COST OF OVER $4000 DOLLARS WITH LABOR. MY ATTEMPTS TO OBTAIN ASSISTANCE FROM JAGUAR CENTRAL AND HUNTINGTON JAGUAR BASED ON MY CONTENTION THAT THE VEHICLE WAS NEVER PROPERLY FIXED WHEN UNDER WARRANTY RESULTED IN CONTINUAL REFUSALS BY THESE PARTIES WITH CLAIMS BY THE DEALERSHIP THAT A FAULTY TRUCK SEAL AND WATER LEAK THAT CERTAINLY DID NOT EXIST AT 9500MILES NECESSITATED THE COSTLY REPAIRS (THE TRANSMISSION SENSOR IS INSIDE THE SEALED TRANSMISSION). MY COMPLAINTS TO THE DMV ( WITH LOOKBACK OF 90 DAYS) HAS RESULTED IN THEIR FINDINGS OF A DEALERSHIP MIS-DIAGNOSIS . THE CAR REMAINS INCAPACITATED AND UNSAFE TO DRIVE. I RESPECTFULLY REQUEST AN INVESTIGATION INTO ALL REPAIRS AND HISTORIES OF SIMILAR MODELS RELATED TO NHTSA RECALLS BUT NOT LIMITED TO THIS. *TR

TL* THE CONTACT OWNS A 2005 JAGUAR XK8. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT NOTICED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED, CAUSING THE VEHICLE TO LOOSE ALL POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY PERFORMED A DIAGNOSTIC TEST, WHICH DETERMINED THAT THE THROTTLE SENSOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO ADVISED THE CONTACT THAT THEY WOULD PERFORM AN INVESTIGATION AND THE CONTACT WAS AWAITING A RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 18,100.

AFTER ENGAGING REVERSE, THE TRANSMISSION FROZE. THE TRANSMISSION WOULD NOT SHIFT FROM REVERSE AND INTO DRIVE OR ANY OTHER GEAR. THE VEHICLE HAD TO BE TOWED TO THE SHOP. THE DIAGNOSIS WAS "[TRANSMISSION] CABLE SELECTOR BOLTS BACKED OUT." THE VEHICLE WAS REPAIRED AFTER THE INSTALLATION OF NEW SELECTOR CABLE BOLTS. HAD THESE BOLTS COME LOOSE WHILE DRIVING ON A BUSY STREET, A SERIOUS CRASH WOULD HAVE OCCURRED. I HAVE JUST READ WHERE OTHER JAGUAR OWNERS HAVE ALSO REPORTED THIS MALFUNCTION TO NHTSA AND DECIDED TO REPORT IT, TOO. *TR

TL*THE CONTACT OWNS A 2010 JAGUAR XK. WHILE DRIVING APPROXIMATELY 65-70 MPH, THE CONTACT APPLIED THE BRAKES AND THERE WAS A VIBRATION AND DELAYED RESPONSE. THE FAILURE WOULD OCCUR WHEN THE VEHICLE WAS IN OPERATION AT ANY SPEED BEING DRIVEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS WHERE THE FRONT AND REAR BRAKES AND ROTORS WERE REPLACED. THE REPAIRS WERE PERFORMED ABOUT EIGHT TIMES. THE FAILURE CONTINUED AFTER THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 300.