JAGUAR Complaints

PASSENGER AIR BAG LIGHT TURNS ON, INDICATING THAT THE PASSENGER SIDE AIRBAG IS OFF, EVEN WHEN AN ADULT PASSENGER IS SEATED IN THE FRONT PASSENGER SEAT. *TR

TL*THE CONTACT OWNS A 1989 JAGUAR XJ6. THE CONTACT STATED THAT THE SEAT BELT WAS BROKEN. THE VEHICLE WAS INVOLVED IN RECALL 93V179000 (SEAT BELTS) BUT BECAUSE OF THE AGE OF THE VEHICLE, THE MANUFACTURER NO LONGER MANUFACTURED THE PART NEEDED FOR REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 157,000.

I EXPERIENCED A NO WARNING COMPLETE SHUTDOWN OF MY 2010 JAGUAR XF AT 5:00PM ON OCTOBER 6, 2010. GAS GAUGE READ 30+ MILES, ODOMETER READ 7000+ MILES. I HAD JUST EXITED FROM A STRIP MALL AND DRIVING ON AN INCLINE AT 25-30MPH, WITHOUT ANY WARNING THE ENGINE SHUT OFF ABRUPTLY, THE GEAR CONTROL KNOB RECEDED INTO THE CONSOLE AND THE CAR AUTOMATICALLY SHIFTED INTO PARK. I LOST ALL CONTROL OVER THE VEHICLE. THE DASHBOARD LOST ITS ILLUMINATION. I ATTEMPTED TO RESTART THE CAR BY PRESSING THE START BUTTON BUT THE CAR WOULD NOT START. I COULDN'T ROLL DOWN THE WINDOWS. THE POLICE AND MY FRIEND ARRIVED AT THE SCENE AND ASSISTED ME BY POURING IN AT LEAST A GALLON OF GAS BUT THE CAR WAS STILL FROZEN IN PLACE. THE POLICE CALLED FOR TOW TRUCK ASSISTANCE SINCE MY CAR WAS BLOCKING THE "AFTER WORK" TRAFFIC FLOW. AFTER A DAY AND HALF AT THE SERVICE CENTER, I WAS TOLD THAT MY CAR WAS READY FOR PICK UP ON OCTOBER 8TH. I WAS TOLD THAT NOTHING WAS WRONG WITH THE CAR (DIAGNOSTICIANS CHECKED BY MACHINE) AND ADVISED ME NOT TO DRIVE ON LOW FUEL. NOTHING WAS FIXED. ON OCTOBER 9TH CONCERN AND TERROR REGARDING THIS EXPERIENCE WAS EXPRESSED TO THE MANAGER. THE MANAGER WAS GIVEN A COPY OF THE 2 RECALLS RELATING TO SHUTDOWNS OF 2010 JAGUAR XF AUTOS AND REQUESTED THAT THEY PROBE FURTHER AND TO NOTIFY JAGUAR CORPORATE AND JAGUAR MANUFACTURER ABOUT THE COMPLETE SHUTDOWN. AGAIN, ON OCTOBER 12TH, I WAS TOLD THAT MY CAR WAS READY FOR PICKUP...CAN'T FIND ANYTHING WRONG. NOTHING FIXED. I REITERATED THAT THEY NEED TO CONTINUE TO INSPECT, INVESTIGATE AND DISCOVER WHAT CAUSED THE SHUTDOWN BECAUSE MY LIFE AND THE PUBLIC'S SAFETY CAN BE IN DANGEROUS JEOPARDY IF THIS HAPPENS AGAIN ON THE ROADWAY OR FREEWAY. AS OF OCTOBER 13TH OR OCTOBER 14TH, I BELIEVE THE JAGUAR CORPORATE TECHNICIANS BECAME INVOLVED AND IS NOW GUIDING THE LOCAL SERVICE CENTER WITH THE INVESTIGATION AND INSPECTION OF MY VEHICLE. THIS NO WARNING COMPLETE SHUTDOWN FUNCTION OF THE JAGUAR AUTOMOBILE NEEDS TO BE ADDRESSED. *TR

I WAS STOPPED IN FRONT OF MY GARAGE, WAITING FOR THE DOOR TO OPEN, WITH MY FOOT ON THE BRAKE PEDAL, WHEN ALL OF A SUDDEN THE ENGINE BEGAN TO SPEED UP AND BRAKE PRESSURE FAILED TO STOP THE VEHICLE. THE VEHICLE STRUCK THE PARTIALLY OPEN DOOR, THEN SMASHED IN TO CABINETS IN THE REAR OF THE GARAGE. DAMAGE TO THE VEHICLE AND THE GARAGE WAS SEVERE. THERE CAR SUFFERED DAMAGE TO THE FRONT BUMPER, THE HOOD AND SCRATCHED THE WINDSHIELD AND ROOF. I WAS NOT INJURED, BUT BADLY SHAKEN BY THE INCIDENT. THE VEHICLE HAS ABOUT 60,000 MILES. I SEE IN YOUR COMPLAINT REPORTS THAT THIS HAS OCCURRED SEVERAL TIMES PREVIOUSLY TO THE SAME MODEL AND YEAR JAGUAR. THE CAR HAS YET TO BE REPAIRED. *TR

ON TWO OCCASIONS OUR 2010 JAGUAR XF HAS COMPLETELY STALLED IN THE MIDDLE OF TRAFFIC NARROWLY AVOIDING AN ACCIDENT. ON BOTH OCCASIONS WE HAD NO CONTROL OVER THE VEHICLE AS THE SYSTEM COMPLETELY FROZE. AFTER THE FIRST INCIDENT JAGUAR TOOK THE CAR AND REPLACED THE FUEL PUMP AND SOME OF ITS ACCESSORY'S. YESTERDAY THE SAME EVENT OCCURRED AND WE STARTED TO RESEARCH ONLINE TO SEE IF WE COULD FIND ANY OTHER OWNERS EXPERIENCING THIS SAME PROBLEM. THIS IS WHAT WE FOUND; RECALL ID # 09V424000 - FUEL SYSTEM, GASOLINE:DELIVERY RECALL DATE: NOV 02, 2009 COMPONENT: FUEL SYSTEM, GASOLINE:DELIVERY MODEL AFFECTED: XF POTENTIAL UNITS AFFECTED: 2131 RECALL DETAILS RECALL DATE: NOV 02, 2009 MODEL AFFECTED: 2010 JAGUAR XF SUMMARY: JAGUAR IS RECALLING CERTAIN MODEL YEAR 2010 VEHICLES. THE FUEL TRANSFER PIPE IN THE FUEL TANK MAY BE KINKED. THIS MAY RESTRICTS FUEL BEING TRANSFERRED FROM ONE SIDE OF THE FUEL TANK TO THE FUEL PUMP CAUSING FUEL STARVATION AT LOW FUEL LEVELS. CONSEQUENCE: FUEL STARVATION TO THE ENGINE CAN CAUSE THE ENGINE TO STALL WITHOUT WARNING AND COULD POTENTIALLY CAUSE A CRASH. REMEDY: DEALERS WILL HAVE THE FUEL TANK ASSEMBLY REPAIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 30, 2009. OWNERS MAY CONTACT JAGUAR AT 1-800-452-4827 1-800-452-4827. POTENTIAL UNITS AFFECTED: 2131 NOTES:JAGUAR LAND ROVER NORTH AMERICA, LLC J016 RECALL ID # 10V332000 - ENGINE AND ENGINE COOLING RECALL DATE: JUL 22, 2010 COMPONENT: ENGINE AND ENGINE COOLING MODEL AFFECTED: XF POTENTIAL UNITS AFFECTED: 5048 RECALL DETAILS RECALL DATE: JUL 22, 2010 MODEL AFFECTED: 2010 JAGUAR XF SUMMARY: JAGUAR IS RECALLING CERTAIN MODEL YEAR 2010-2011 JAGUAR XK AND MODEL YEAR 2010 XF V8 5.0L GASOLINE ENGINE VEHICLES. THE IN-TANK ELECTRIC FUEL PUMP MAY NOT BE CORRECTLY ACTIVATED AS THE FUEL PUMP RELAY IS NOT ENERGIZED FOLLOWING A VEHICLE START UP CYCLE. AN INADEQUATE SUPPLY OF FUEL TO THE ENGINE COULD RESULT. CONSEQUENCE: FUEL STARVATION TO THE ENGINE LEADS TO ENGINE. *TR

TIRE TREAD SEPARATION BRIDGESTONE/FIRESTONE ROAD KING WIDETRACK SR DOT W2X0 WTT (55,000 MILE TIRES) 225/60 R16 AT 70 MPH, 34,000 MILES ON TIRES, AT LEAST 5/32" OF TREAD LEFT. TIRES PURCHASED ON 8/14/2006, MANUFACTURED 20TH WEEK OF 2006, TIRE DELAMINATED ON 9/7/2010 ON INTERSTATE 4 ABOUT MILE MARKER 50 IN THE EVENING. *TR

THIS SEEMS TO BE A COMMON PROBLEM IN WHICH NO ONE SEEMS TO WANT TO ADDRESS. THERE IS A KNOWN FLAW IN THE MANUFACTURING PROCESS OF THE JAGUAR X-TYPE MODELS FROM 2002-2005. THE ROCKER PANELS WHICH ARE CONSTRUCTED OF STEEL, WITH NO DRAINAGE HOLES AND NO CORROSION PROTECTION. THIS IS A SAFETY HAZARD AS THE CORROSION IMPACTS THE UNI-BODY CONSTRUCTION WHICH IMPACTS THE SIDE IMPACT STRUCTURE. SEEMS JAGUAR IS AWARE OF THIS MATTER YET REFUSES TO ADMIT A FLAW AND ADDRESSES COMPLAINTS TO THIS ISSUE BY OFFERING CASH ASSISTANCE ON A CASE BY CASE BASIS AND "CODES" IT AS A CUSTOMER COURTESY. MY VEHICLE IS A 2003 X-TYPE PURCHASED NEW IN 2002, RUST WAS FOUND SHOWING THROUGH THE SILL PLATE FROM THE INSIDE OUT, 7 DAYS OVER A 6 YEAR WARRANTY. IN REPAIRING THIS DUE TO JAGUAR REFUSING TO ADDRESS THE ISSUE (YET OFFERED ME A COURTESY OF $3K TOWARDS REPAIRS), THE RESULT WAS FAULTY MFG OF '02 - '05 MODELS IN WHICH THE MODELS WHERE ALL DEFECTIVE. THE ROCKER PANEL IS BUILT IN STEEL, WITH NO DRAINAGE HOLES ALLOWING FOR SALT/WATER TO CAPTURE INSIDE, THUS CORRODING THE UNIBODY AND A-FRAME OF THE CAR. I HAVE RECEIPTS AND ONLINE PROOF OF THIS DEFECT AND IGNORING OF THE ISSUE. I AM SEEKING RESTITUTION FOR THE ADDITIONAL $4K PUT INTO THE REPAIR (JAGUAR CONTRIBUTED $3K AS A "COURTESY") OF THE VEHICLE. THIS NEEDS TO BE ADDRESSED AS A TOTAL RECALL OF X-TYPE MODELS SHOWING PROOF OF RUST AND/OR INVOICED REPAIRS. I AM IN THE PROCESS OF SPEAKING WITH THE DIVISION OF MOTOR VEHICLES, DEALERS/LICENSE DEPARTMENT WITH DIRECTION FROM THE ATTORNEY GENERALS OFFICE AND AM AWAITING THE RESPONSE FROM THE STATE'S BOARD OF ATTORNEYS. I HAD MY CAR TOTALLY REFABRICATED DUE TO A SAFETY CONCERN COMPROMISING THE STRUCTURAL INTEGRITY OF THE CAR. IF THIS COMPLAINT GOES UNATTENDED TO, THEN WHY CAN'T ONE INSPECT A VEHICLE WITH VISIBLE RUST?? MUST BE BECAUSE IT'S A SAFETY ISSUE. *TR

WE JUST BOUGHT A 2009 JAGUAR XF TWO WEEKS AGO. YESTERDAY WHEN PULLING INTO THE DRIVEWAY, THE CAR'S ENGINE SURGED AND I WENT THRU THE GARAGE DOOR AND DIDN'T STOP UNTIL I HIT THE KITCHEN CABINETS, ALL THE WHILE, PRESSING ON THE BRAKE. THERE ARE SKID MARKS FROM THE BEGINNING OF THE DRIVEWAY UNTIL THE CAR STOPPED. NO ONE WAS HURT THANK GOD, BUT COULD HAVE BEEN SERIOUS IF I HAD BEEN ON THE FREEWAY OR ANYWHERE FOR THAT MATTER. WE HAD THE CAR TOWED TO THE DEALERSHIP AND AS OF THIS MOMENT, WE HAVE NOT HEARD WHAT THE REASONING IS BEHIND THIS ENGINE SURGE. *TR

THE ZENON HEADLIGHTS FLICKER AND SOMETIMES GO OUT. RESTARTING THE CAR SOLVES THE PROBLEM BUT IT RECURS AFTER A FEW MINUTES. SEVERAL INSPECTIONS BY DEALER RESULTED IN NO REPAIR AS THEY SAID THEY COULD NOT MAKE THE PROBLEM OCCUR. JUST AFTER THE WARRANTY EXPIRED THE DEALER TOLD ME THAT BOTH HEADLIGHTS NEEDED TO BE REPLACED AND WOULD NOT BE COVERED UNDER WARRANTY. I PAID TO HAVE THE LIGHTS REPLACED SO THAT I COULD DRIVE THE CAR AT NIGHT AGAIN BUT NOW AFTER A YEAR THE SAME THING IS HAPPENING AGAIN. I BELIEVE THIS IS A SERIOUS FAULT THAT COULD EASILY RESULT IN AN ACCIDENT WHILE DRIVING AT NIGHT. *TR

TL* THE CONTACT OWNS A 1990 JAGUAR XJS. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SEAT BELTS ARE NOT LOCKING INTO PLACE. THE CONTACT STATED PREVIOUSLY THERE WAS A RECALL FOR THE SEAT BELTS FOR HER VEHICLE. THE DEALER WAS CONTACTED AND THEY STATED THAT THEY DO NOT HAVE THE PART TO REPAIR THE SEAT BELT AND THAT IS ON BACKORDER WITH NO ESTIMATED TIME. THERE HAD BEEN NO REPAIRS. THE FAILURE MILEAGE WAS 152000 AND THE CURRENT MILEAGE WAS 157000. UPDATED 03/02/11 *BF THE CONSUMER STATED THE DRIVER'S SIDE SEAT BELT HAS DEVELOPED AN ADDITIONAL PROBLEM. IT DOES NOT LOCK INTO PLACE, IT KEEPS RATCHETING BACK AND FORTH, WHICH WEARS DOWN THE BATTERY. THE CONSUMER STATED SHE HAS TO PULL THE FUSE TO DISABLE IT, WHICH RENDERS THE SEAT BELT INEFFECTIVE . THE CONSUMER STATED THE PARTS HAVE BEEN ON BACKORDER FOR OVER A YEAR. UPDATED 03/09/11