JAGUAR Complaints

TL* THE CONTACT OWNS A 1989 JAGUAR XJ6L. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEATBELT MOTOR FAILED. THE DEALER ADVISED THAT THEY WOULD REPAIR THE VEHICLE ACCORDING TO THE LIFETIME WARRANTY YET THE PARTS NEEDED FOR REPAIRS WERE NOT READILY AVAILABLE. THE VEHICLE WAS REPAIRED BY THE CONTACT'S PRIVATE MECHANIC. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 150,000.

I PURCHASED A 2011 XF THE LAST DAY OF JULY 2010. DURING THE TEST DRIVE AND DURING THE FIRST WEEK, THE CAR HESITATES (FEELS LIKE IT IS RUNNING OUT OF GAS) AND THERE APPEARS TO BE GRINDING UNDER THE ACCELERATION PEDAL. WITHIN WEEKS, THE ENGINE STUMBLED AND STALLED. THESE INCIDENTS OCCUR WITHOUT WARNING AND ARE DANGEROUS; COULD CAUSE AN ACCIDENT. UPDATED IVOQ 10/08/10 *TR

TL*THE CONTACT OWNS A 1998 JAGUAR XJ8. WHILE TRAVELING 70 MPH THE CONTACT RELEASED HIS FOOT OFF OF THE ACCELERATOR PEDAL AND NOTICED THAT THE VEHICLE HAD SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED AND 2 YEARS PRIOR THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE THROTTLE BODY WAS REPLACED. THE FAILURE MILEAGE WAS 62000 AND THE CURRENT MILEAGE WAS 68000.

TL*THE CONTACT OWNS A 1988 JAGUAR XJS. WHILE DRIVING APPROXIMATELY 30 MPH HE SMELLED A STRONG ODOR OF GASOLINE. HE STATED THAT THE SMELL WAS SO STRONG THAT IT GAVE HIM A HEADACHE. HE ADDED FUEL TO THE VEHICLE AND THOUGHT THAT HE HAD SPILLED SOME FUEL ON HIM. HE REFERENCED RECALL 90V123000,FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY AND TOOK THE VEHICLE TO THE DEALER. THE DEALER ADVISED HIM THAT THEY NO LONGER CARRY THE PARTS TO REPAIR THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PURCHASED USED IN AUGUST 2010. THE FAILURE MILEAGE WAS 42,002 AND THE CURRENT MILEAGE IS 44,200. UPDATED 1/25/11 *CN UPDATED 04/14/11

MY JAGUAR XK 2007'S ACCELERATOR PEDAL GOT STUCK IN THE ON POSITION. I WAS TRAVELING AT APPROXIMATELY 10-20 MILES ON HOUR WHEN I PUNCHED THE GAS PEDAL TO ABOUT 60 MILES AN HOUR. WHEN I RELEASED THE GAS PEDAL THE ACCELERATION CONTINUED. I THEN APPLIED THE BRAKE AND THE CAR CONTINUED TO ACCELERATE. I THEN PUSHED THE BRAKE TO THE FLOOR AND SHIFTED INTO SPORTS MODE AND DOWNSHIFTED. AT SOME POINT THE ACCELERATOR MUST OF DISENGAGED AS I WAS ABLE TO STOP AT THE APPROACHING INTERSECTION. THANK GOD, NO ONE WAS HURT AND I DID NOT HAVE TO CRASH THE CAR TO STOP. I SUBSEQUENTLY HAD THE CAR TOWED TO THE DEALERSHIP WHERE I BOUGHT THE CAR ONLY 5 WEEKS AGO. THEY HAVE HAD THE CAR NOW FOR 3 DAYS AND HAVE NOT GIVEN ME ANY INFORMATION ABOUT WHY THIS OCCURRED. *TR

2011 XJ IS EXHIBITING PROBLEMS SIMILAR TO THOSE CONTAINED IN NHTSA CAMPAIGN ID NUMBER: 10V332000 FOR THE XK AND XF. SPECIFICALLY, VEHICLE ENGINE WILL STUTTER AS IF ABOUT TO STALL, WHICH IS MOST NOTICEABLE WITHIN THE FIRST 30 MINUTES AFTER START UP, BUT PERSISTS IN VARYING DEGREES AT ALL TIMES, ESPECIALLY WHEN IDLING. PROBLEM IS PROGRESSIVELY WORSENING. PROBLEM REPORTED TO DEALER WHO HAD INDICATED A SOFTWARE UPDATE IN THE FUTURE SHOULD RESOLVE THE ISSUE, BUT NO INDICATION GIVEN ON WHEN THAT WILL HAPPEN. PROBLEM SOUNDS SIMILAR TO NHTSA CAMPAIGN ID NUMBER: 10V332000, WHICH NOTES A CRASH COULD OCCUR. ACCORDINGLY, THIS SHOULD BE INVESTIGATED TO CONFIRM IF THE 2011 XJ SHOULD BE INCLUDED IN THIS RECALL. *TR

NOTED A METAL FATIGUE VERTICAL SEPARATION IN THE RIGHT REAR TRAILING ARM OF THE REAR SUSPENSION APPROXIMATELY 4 IN LONG. NO DAMAGE TO THE LINK IS NOTED AND APPEARS TO BE A STRESS FRACTURE. COMPLETE FRACTURE OF THE LINK COULD OCCUR AT SPEED IF A ROAD HAZARD, I.E. POTHOLE OR ROUGH ROAD SURFACE IS ENCOUNTERED CAUSING THE REAR WHEEL TO POSSIBLY SEPARATE FROM THE VEHICLE. MANUFACTURER WAS NOTIFIED DIRECTLY BUT WAS TOLD TO TAKE IT TO A DEALER PHOTOS ARE AVAILABLE AND CAR CAN BE MADE AVAILABLE FOR INSPECTION. *TR

TL* THE CONTACT OWNS A 2004 JAGUAR XJ8. THE CONTACT WAS DRIVING 15 MPH WHEN THE FRONT DRIVER SIDE STRUT FRACTURED CAUSING THE SUSPENSION TO COLLAPSE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE STRUT, DAMPER SPRING AND AIR SUSPENSION SPRING COMPRESSOR REPLACED. WITHIN FIVE WEEKS, THE ENTIRE SUSPENSION FAILED, CAUSING ALL FOUR SHOCKS AND STRUTS TO MALFUNCTION. THE CONTACT STATED THAT THE VEHICLE WAS TOO LOW TO THE GROUND TO DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 73,200.

JUST GOOGLE "JAGUAR THROTTLE BODY" AND SEE HOW MANY PROBLEMS CUSTOMERS ARE HAVING. MY 2005 XJ8LWB WITH LESS THAN 60,000 MILES EXPERIENCED A THROTTLE BODY FAILURE WHILE TRAVELING ON THE INTERSTATE. I LOST POWER AS THE ENGINE WENT TO IDLE SPEED AND AN "ENGINE FAULT" MESSAGE ALERTED ME THAT THERE WAS A PROBLEM. FORTUNATELY, I WAS ABLE TO MAKE IT TO THE SHOULDER AND CREEP DOWN AN EXIT, WHERE I WAS ABLE TO FIND A SERVICE STATION. I TURNED THE ENGINE IGNITION OFF AND WAITED FOR 15 SECONDS AND RESTARTED THE ENGINE, THE FAULT MESSAGE WAS GONE AND THE ENGINE HAD POWER AGAIN. I WAS ABLE TO MAKE IT HOME WITHOUT ANOTHER INCIDENT. WE ALL WOULD HAVE BEEN DEAD IF AN 18 WHEELER WAS BEHIND US WHEN THE ENGINE LOST POWER. LAST FRIDAY, I HAD SEVERAL EPISODES WITH THE "ENGINE FAULT" AND LOSS OF POWER, BUT MADE IT TO A JAGUAR DEALERSHIP SAFELY, BUT SHAKEN. THEY PUT THE VEHICLE ON THE COMPUTER AND ANNOUNCED THE CODE THAT RELATES TO THE THROTTLE BODY AND FIGURED THE REPAIRS TO BE $1,100 AND THAT I COULD PICK UP THE CAR TODAY ON AUGUST 23, 2010. OVER THE WEEKEND I SEARCHED THE INTERNET AND SAW THE VAST NUMBERS OF PEOPLE HAVING THE SAME PROBLEM. SOME PEOPLE REPORTED ACCIDENTS. PLEASE LOOK INTO THIS PROBLEM BEFORE SOMEONE IS KILLED. JAGUAR HAS RECALLED EARLIER MODELS WITH THROTTLE BODY PROBLEMS, BUT REFUSES TO RECOGNIZE THIS PROBLEM ON THE 2004 AND LATER MODELS AS OF TODAY. FROM MY DISCUSSIONS WITH JAGUAR USA IT DOES NOT APPEAR THAT THEY WILL OWN UP TO THE PROBLEM UNLESS FORCED TO. HOPEFULLY THIS WHERE THE NHTSA COMES IN. *TR

DRIVER'S SEAT COMPLETELY DETACHED FROM VEHICLE FRAME AND WAS LOOSE FROM SEAT FRAME BOX. 2004 JAGUAR X-TYPE. FRAME WAS REPLACED. APPEARS THAT THERE IS A SERIES PROBLEM WITH DRIVER'S SEATS ON THIS MODEL. JAGUAR HAS A HIDDEN WARRANTY ON THE FRONT SEAT OF SOME VINS IN THIS MODEL DUE TO NEED TO SHIM TRACKS. DEALER ADVISES THAT THERE IS NO RECALL ON THIS VIN FOR FRONT SEAT ISSUES. CAR HAD APPROXIMATELY 47000 MILES ON ODOMETER AT TIME OF SEAT FRAME FAILURE. OBVIOUSLY A DRIVER'S SEAT WHICH COMES LOOSE FROM ITS ATTACHMENT TO THE VEHICLE IS A SEVERE DANGER. *TR