JAGUAR Complaints
View complaints related to JAGUAR. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2005 JAGUAR XJ SEDAN- FREDERICKSBURG, VA
DRIVING ON THE HIGHWAY GOING ABOUT 70MPH, NOT ACCELERATING NOR COASTING, JUST MAINTAINING SPEED. THE ENGINE BASICALLY SHUT DOWN, AND I HAD TO PULL ONTO THE SHOULDER, IT WAS VERY DANGEROUS AND FRANKLY, IT SCARED ME. ENGINE LIGHT ON, AS WELL AS "ENGINE SYSTEMS FAULT, PARKBRAKE FAULT, DSC NOT AVAILABLE" SHOWING UP ON THE DASH. I RESTARTED THE CAR ABOUT 4-5 TIMES AND IT EVENTUALLY STARTED. I AM ASSUMING, THIS HAS HAPPENED NUMEROUS TIMES OVER THE PAST SEVERAL YEARS AND NO-ONE SEEMS TO HAVE ANY IDEA WHAT IS CAUSING IT. IT HAPPENS ON BUSY HIGHWAYS AND LOCAL STREET DRIVING. THIS IS A VERY DANGEROUS SITUATION. THE CARS ENGINE COULD CUT OUT AT A MOMENTS NOTICE AND LEAVE YOU IN A VERY DANGEROUS SITUATION! *TR
Source: NHTSA WEB SITE -
2002 JAGUAR X-TYPE- MINDEN, NV
TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH ON MAY 21, 2010, THE TRANSMISSION FAILED AND THE VEHICLE LOST POWER; A LIGHT INDICATING GEAR BOX FAULT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE CONTACT CALLED THE DEALERSHIP AND WAS TOLD THAT BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY, HE WOULD BE RESPONSIBLE FOR REPAIR EXPENSES. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WAS NO FAILURE WITHIN THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 64,000. UPDATED 11/03/10. *LJ UPDATED 12/29/10 *BF THE CONSUMER STATED THE VEHICLE WOULD SHIFT IN REVERSE OR DRIVE. UPDATED 04/15/11
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 JAGUAR XJ8- BARRINGTON, IL
2004 JAGUAR XJ8 . CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED WHILE APPROACHING A FOUR-WAY STOP, HE BEGAN TO SLOW DOWN. HE WAS DRIVING SLOWLY, WHEN HE REMOVED HIS RIGHT FOOT FROM THE ACCELERATOR AND BEGAN TO PRESS DOWN ON THE BRAKE PEDAL. INSTEAD OF THE VEHICLE GRADUALLY SLOWING DOWN, THE ENGINE RACED TO AN EXTREMELY HIGH RPM. HE PRESSED FURTHER ON THE BRAKE, BUT THE VEHICLE LUNGED FORWARD ABOUT 30 FEET BEFORE STOPPING JUST SHORT OF A TRUCK CROSSING IN THE INTERSECTION. THE SAME SITUATION HAPPENED AGAIN IN A PARKING LOT WHICH CAUSED THE CONSUMER T RUN UP ON A CONCRETE STOP ALMOST STRIKING A PEDESTRIAN. WHEN THE CONSUMER ARRIVED HOME LATER IN THE EVENING, THERE WAS A RECALL NOTICE IN THE MAIL AND HE IMMEDIATELY TOOK THE VEHICLE TO THE DEALER. THE DEALER CHECKED FOR THE RECALL AND THE PROBLEM, BUT THEY WERE UNABLE TO FIND ANYTHING WRONG. THE SAME INCIDENT HAPPENED AGAIN WHERE THE CONSUMER ALMOST HIT A VEHICLE APPROACHING FROM HIS LEFT. A NOTIFICATION LIGHT ILLUMINATED WHICH READ DSC NOT AVAILABLE. IN EACH INSTANCE, THE CONSUMER WAS TRAVELING NO MORE THAN 5 TO 10 MPH. 8JB
Source: CONSUMER LETTER -
1998 JAGUAR XK8- KIRKLAND, WA
1998 XK8 STALLED AT FREEWAY SPEEDS. THIRD INCIDENT. DEALER UNABLE TO DUPLICATE; NO REPAIR SUGGESTIONS. *TR
Source: NHTSA WEB SITE -
2010 JAGUAR XF- VANCOUVER, WA
I PURCHASED A 2010 JAGUAR XF LAST SUMMER AND BELIEVE THERE IS A SERIOUS SAFETY ISSUE. SHORTLY AFTER TAKING DELIVERY, THE POWER BRAKE ASSIST FAILED WHEN I WAS ENTERING A FREEWAY. FORTUNATELY, I HAD TAPPED ON THE BRAKES TO AVOID A CAR IN THE LANE I WAS ENTERING. I IMMEDIATELY REALIZED THERE WAS VERY LITTLE BRAKING POWER. IF I HAD NEEDED TO BRAKE AT A HIGHER SPEED ON THE FREEWAY, IT COULD HAVE BEEN DISASTROUS. THE SERIOUS ISSUE IS THAT THIS FAILURE DOES NOT TRIGGER A 'BRAKE FAILURE' LIGHT ON THE INSTRUMENT PANEL. THEREFORE NO WARNING. I LIMPED HOME AND HAD THE CAR TOWED TO THE LOCAL DEALER. THE PROBLEM WAS THAT A PLASTIC TUBE WHICH CARRIES THE ENGINE VACUUM SIGNAL TO THE BRAKE UNIT HAD BECOME DETACHED, THUS NO POWER ASSIST FOR THE BRAKES. THE DEALER REPLACED THE PLASTIC TUBE. I CONTACTED JAGUAR HEADQUARTERS TO INQUIRE ABOUT A BRAKE FAILURE WARNING ALARM FIX FOR THIS PROBLEM, BUT THEY INFORMED ME THAT 'THIS WAS WAY IT WAS DESIGNED. NO FIX POSSIBLE.' *TR
Source: NHTSA WEB SITE -
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2006 JAGUAR X-TYPE- MIDWEST CITY, OK
TL* THE CONTACT OWNS A 2006 JAGUAR X-TYPE. THE CONTACT STATED WHEN DRIVING AT SPEEDS OF AT LEAST 30 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS SEEN BY THE DEALER THREE TIMES AND EACH TIME; THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 49,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 JAGUAR XF- SAN BERNARDINO, CA
NEW CAR DELIVERED WITH TWO BENT WHEELS. FRONT RIGHT WHEEL ALSO OVAL SHAPED. *TR
Source: NHTSA WEB SITE -
2006 JAGUAR XJ SEDAN- ANAHAUC, TX
TL* THE CONTACT OWNS A 2006 JAGUAR XJ TYPE. THE VEHICLE HAS TWO CONTINENTAL CONTI TOURING TIRES, LINE SIZE 235/50/18 ON THE FRONT OF THE VEHICLE. WHILE DRIVING AT APPROXIMATE SPEEDS OF 70 MPH, THE VEHICLE BEGAN TO ABNORMALLY PULL TO THE RIGHT. THE DEALER ADVISED THAT THE TREAD ON THE PASSENGERS SIDE HAD SEPARATED AND WAS CAUSING THE FAILURE. THE TIRE WAS REPLACED BY THE CONTACTS SPARE TIRE, WHICH WAS THE SAME TIRE AS THE ONE THAT HAD FAILED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,900 AND THE CURRENT MILEAGE WAS APPROXIMATELY 35,200. UPDATED 11/03/10 *LJ
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 JAGUAR XF- SCOTTSDALE, AZ
THIS OCCURRED NUMEROUS TIMES ON TWO NEW 2010 JAGUAR XFS. AS MY BLUETOOTH CONNECTED PHONE BEGAN TO RING, THE CAR'S TOUCHSCREEN INTERFACE WENT BLANK AND THE HVAC VENTS ROTATED TO THE CLOSED POSITION. I AM NOT SURE IF THE ENTIRE ELECTRICAL SYSTEM WENT DOWN AS THE TOUCHSCREEN IMMEDIATELY REBOOTED AND THE VENTS ROTATED BACK OPEN. I DID NOT NOTICE ANY PROBLEMS WITH BRAKING, ACCELERATION, OR HANDLING. JAGUAR DOES NOT CONSIDER THIS THEIR PROBLEM. THEY ARE TELLING ME THAT MY PHONE IS THE PROBLEM, BUT I FIND IT INTERESTING THAT IT IS AN APPROVED PHONE. I AM GETTING NOWHERE AND FIND IT INTERESTING THAT WHEN RECEIVING A PHONE CALL THAT THE PHONE IS CAPABLE OF TURNING ALL OF THE ABOVE SYSTEMS OFF. CAN SOMEBODY LET ME KNOW IF THEY ARE EXPERIENCING THE SAME ISSUES AND WHAT YOU ARE DOING? *TR
Source: NHTSA WEB SITE -
2006 JAGUAR X-TYPE- WATERBURY CENTER, VT
AT APPROXIMATELY 53,000 MILES, WITHOUT WARNING, THE AUTOMATIC TRANSMISSION IN MY 2006 JAGUAR X-TYPE COMPLETELY AND CATASTROPHICALLY FAILED. THE FAILURE INCLUDED THE TRANSFER CASE AND THE MAIN GEAR BOX, WHERE THE ACTUAL GEARS WERE BROKEN INTO FRAGMENTS. *TR
Source: NHTSA WEB SITE