JAGUAR Complaints

TL*THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING AT 70 MPH, THE ENGINE SUDDENLY SHUT OFF. THE CONTACT SPOKE WITH AN AUTHORIZED DEALER WHO STATED THAT THE FUEL PUMP FAILED, CAUSING THE VEHICLE TO RUN OUT OF FUEL. THE DEALER STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 6,900.

TL* THE CONTACT OWNS A 2009 JAGUAR XF. WHILE DRIVING AT SPEEDS OF 10 MPH IN A PARKING LOT, THE ELECTRONIC SHIFT LEVER WOULD NOT SHIFT OUT OF THE DRIVE POSITION. THE CONTACT THEN SHUT OFF THE ENGINE BUT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHERE THE ELECTRONIC SHIFT LEVER WAS REPLACED. THE FAILURE MILEAGE WAS 14,990 AND THE CURRENT MILEAGE WAS 15,680.

10329018 TL*THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING AT AN UNKNOWN LOW SPEED, THE VEHICLE SUDDENLY SURGED FORWARD WHICH CAUSED A CRASH. THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE DID NOT STOP. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP TO BE INSPECTED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 5,000.

AS THE RESULT OF A RECENT ACCIDENT I HAVE DISCOVERED A MANUFACTURER'S DEFECT WITH JAGUAR'S X-TYPE AUTOMOBILES THAT CRUCIALLY COMPROMISES THE STRUCTURAL INTEGRITY OF THE VEHICLE RENDERING IT UNSAFE FOR USE AND IS VIRTUALLY UNDETECTABLE BY VISUAL INSPECTION. I HAVE CONTACTED THE DEALER I BOUGHT THE VEHICLE FROM AND THEY PUT ME IN TOUCH WITH THE JAGUAR DISTRICT REP. IN NJ WHO DECLINED TO EVEN INSPECT THE VEHICLE. THE VEHICLE IS CURRENTLY IN A REPAIR SHOP AND IS AVAILABLE FOR INSPECTION. *TR

TL*THE CONTACT OWNS A 2005 JAGUAR X-TYPE WITH YOKOHAMA P225/45/R17 TIRES AND DOT CCH8. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIRE BLEW OUT WHILE SHE WAS DRIVING 10 MPH. THE MANUFACTURER REPLACED THE FRONT LEFT AND FRONT RIGHT TIRES BECAUSE OF THE BLISTERS ON THEM. THE TIRES WERE DISCONTINUED. THE CONTACT STATED THAT THE FAILURE WAS A SAFETY ISSUE SINCE SHE WAS DRIVING AT A HIGHER SPEED, A FATAL CRASH COULD HAVE OCCURRED. THE CONTACT WAS UNAWARE OF HOW MANY MILES WERE ON THE TIRES. THE CURRENT AND FAILURE MILEAGES WERE 64,814.

OUR 1999 JAGUAR XJ8 HAS HAD NUMEROUS THROTTLE BODY FAILURES. IT HAS BEEN REPLACED BY JAGUAR AND I HAVE HAD TO HAVE IT REPLACED TWICE. THE PROBLEM WITH FAILURE IS THAT IT CAUSES A STABILITY CONTROL FAILURE WHICH CAUSES THE CAR TO BE UNCONTROLLABLE. IN FACT, MY WIFE HIT THE EDGE OF OUR GARAGE ENTRANCE WAY DO TO IT;S FAILURE. I HAVE CONTACTED JAGUAR ON SEVERAL OCCASIONS BY LETTER, EMAIL AND PHONE AND THEY APPEAR TO BE UNCONCERNED AND SUGGEST THAT I CONTINUE TO REPLACE THE THROTTLE BODY ONCE IT GOES BAD. THIS IS A REAL SAFETY ISSUE AND REQUIRES THE ATTENTION OF YOUR OFFICE. *TR

I BOUGHT MY JAG 2002 X-TYPE USED WITH 38,000 ON IT.BUT AFTER A YEARS OWNERSHIP ON 2/10/10 WITH ABOUT 50,000 ON IT WHILE DRIVING I EXPERIENCED AN ENGINE DECELERATION AND AN ERROR MESSAGE CAME ON THE DASHBOARD SAYING GEARBOX FAILURE PULLED OVER TO THE SIDE OF THE ROAD OUT OF THE WAY OF TRAFFIC SWITCHED OFF CAR AND PUT IT BACK ON PUT IN DRIVE BUT COULD NOT GO OVER 30MPH TOOK IT TO JAGUAR FOR A DIAGNOSTIC WAS TOLD NEEDED TRANSMISSION,FUEL PUMP.AND OILPAN GASKET COST ALMOST 10,000 DOLL. TOO EXPENSIVE FOR ME THEN TOOK THE CAR TO THE LOCAL CO THEY REPLACE TRANS AND EVERYTHING ON THE DIAGNOSTIC DONE BY JAGUAR FOR 118.00. GET MY CAR BACK AFTER 2 MTHS DRIVING CAR AND SAME THING HAPPENS AGAIN A WEEK AFTER TRANS REPLACEMENT GEAR BOX FAILURE TAKE IT BACK AFTER ANOTHER MONTH AM TOLD I HAVE AN ELECTRICAL PROB AFTER 52,000 SPENT ON PARTS AND LABOR MY CAR IS STILL IN THE SHOP . I SEE THAT THERE ARE MANY X-TYPE OWNERS OUT THERE WITH THE SAME PROB JAGUAR NEEDS TO COME CLEAN AND STEP UP TO TAKE RESPONSABILITY FOR THIS TRANS PROB I AM SURE LIKE ME WE ALL LOVE OUR CARS BUT NOT ENOUGH TO KEEP SPENDING THOUSANDS OF DOLLARS ON A PROB THAT CANT BE FIXED!!!!!! *TR

MAKING A LEFT TURN IN A JAGUAR 2001 S TYPE, THE STEERING WHEEL LOST ALL POWER AND CRASHED INTO THE MEDIAN. BOUNCED OFF THE MEDIAN INTO THE STREET AND CRASHED INTO A PASSING VEHICLE. *TR

TL* THE CONTACT OWNS A 2006 JAGUAR. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING AN UNUSUALLY STRONG ODOR OF GASOLINE COMING FROM THE REAR OF THE VEHICLE. WHEN OPENING THE REAR TRUNK, THE ODOR BECAME OVERBEARING. THE VEHICLE WAS TAKEN TO THE DEALER TWICE YET THE DEALER WAS UNABLE TO DUPLICATE A FAILURE WITHIN THE FUEL SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000 AND THE CURRENT MILEAGE WAS 54,314.

INTERIOR ROOF LINING OVER THE BACK SEAT ALL OF A SUDDEN CAME LOOSE WITHOUT WARNING, FELL DOWN AND DANGLED FROM THE ROOF AND COMPLETELY BLOCKED THE VIEW IN THE REAR VIEW MIRROR OUT OF THE BACK WINDOW. THE VEHICLE OPERATION IN THIS CONDITION WAS TOTALLY UNSAFE TO OPERATE. THE DEALER WHERE I PURCHASED THE VEHICLE AND HAS PROVIDED ROUTINE MAINTENANCE SINCE I HAVE OWNED THE VEHICLE (MAINTENANCE RECORDS PROVE THIS), REPAIRED THE PROBLEM (REGLUED THE LINING IN PLACE WITH A SPECIAL ADHESIVE) AT MY COST ($493.75), CLAIMING THE PROBLEM WAS OUT OF WARRANTY, CONTRARY TO MY CONSUMER COMPLAINT THAT JAGUAR SHOULD PAY FOR THE REPAIR OF THIS OBVIOUS LATENT DEFECT, AND IT BEING A SEVERE SAFETY ISSUE. THE SERVICE DEPARTMENT STATED TO ME THAT JAGUAR CARS IN THE 1998 TO 2004 YEARS ROUTINELY HAD THIS PROBLEM (THIS DEALER REPAIRED MANY AND THEIR SERVICE RECORDS SHOULD PROVE THIS) BECAUSE OF A DESIGN DEFECT OF USING THE WRONG TYPE ADHESIVE OR GLUE THAT CONNECTED THE FELT ROOF LINING TO A FOAM PAD ON THE ROOF. NORMAL WEATHER HEAT DETERIORATED THE GLUE CAUSING THE LINING TO FALL WITHOUT NOTICE. AFTER 2004 I WAS TOLD BY THE SERVICE MANAGER THE GLUE WAS REPLACED WITH THE CORRECT TYPE ADHESIVE. AFTER MANY PHONE CALLS AND LETTERS TO JAGUAR CUSTOMER SERVICE, JAGUAR REFUSED IN WRITING TO COMPENSATE ME FOR THE LATENT DEFECT REPAIR OF A SERIOUS SAFETY PROBLEM. I AM UNAWARE OF JAGUAR RECALLING THE DATED VEHICLES TO REPAIR THIS SAFETY PROBLEM, EVEN THOUGH THEY KNOW IT EXISTS, BASED ON THE COMMENTS FROM THE SERVICE MANAGER AT MY DEALER ABOUT THE REGULAR REPAIRS ON 1998-2004 MODEL JAGUARS. *TR