JAGUAR Complaints

I HAVE AN ISSUE WITH THE 'ROAD LEVELING HEADLAMPS.' THEY MOTOR DOWN TO SUCH A POSITION THAT I CAN NO LONGER DRIVE THIS VEHICLE SAFELY AFTER DARK. THE HEAD LAMPS ONLY PROJECT A FEW FEET IN FRONT OF THE VEHICLE MAKING IT VERY DANGEROUS TO DRIVE. I TOOK THIS INTO THE DEALERSHIP, WILDE JAGUAR OF SARASOTA, WHO INFORMED ME THAT THE COST TO MAKE THIS REPAIR WOULD BE IN EXCESS OF $3,000.00. I WAS ALSO TOLD THAT THIS WAS A COMMON PROBLEM WITH THIS CAR. AT A VERY MINIMUM AUTO MANUFACTURERS SHOULD BE REQUIRED TO ENSURE THAT THE MOST BASIC OF SAFETY STANDARDS SUCH AS HEAD LAMPS DON'T COMMONLY FAIL. *TR

CAR QUIT RUNNING, WOULD NOT RESTART. TOWED TO DEALERSHIP-KEPT FOR WEEK. COMPUTER SHOWED 4 CODES SO DEALERSHIP COULD NOT REPAIR THE PROBLEM. FOUR DAYS AFTER CAR RETURNED, CAR QUIT RUNNING ON THE HIGHWAY, PULLED OVER TO SHOULDER, IN A FEW MINUTES CAR RESTARTED. *TR

MY WIFE AND I OWN A 2003 JAGUAR S TYPE. ON THE MORNING OF THE INCIDENT MY WIFE GOT INTO THE PASSENGER SEAT AND I IN THE DRIVERS SEAT. WHEN I TURNED ON THE IGNITION THE PASSENGER SIDE AIR BAG EXPLODED, THE DASH COVER THAT COVERS THE AIR BAG BLEW OUT JUST MISSING MY WIFES HEAD, AND COMPLETELY SMASHED THE WINDSHIELD, RUINING THE COVER AND THE WINDSHIELD. IT ALSO BLEW OUT THE SUNROOF BREAKING THE PLASTIC PIECES THAT ALLOW THE SUNROOF TO OPEN AND CLOSE. I CALLED JAGUAR WHO TOLD ME TO HAVE THE CAR TOWED TO THE NEAREST JAGUAR DEALER. AFTER 3 WEEKS I WAS TOLD BY THE SERVICE MANAGER THAT THE CAUSE OF THE AIR BAG GOING OFF WAS A WIRE THAT CAME FROM THE BACK OF THE AIRBAG HOLDER AND CONNECTED TO THE AIRBAG. THE CARRAGE THAT THE AIRBAG SITS IN HAD VERY SHARP EDGES WHERE THE WIRE GOES THRU TO CONNECT WITH THE AIRBAG. AS A RESULT THE WIRE RUBBING ON THE AIRBAG CARRAGE RUBBED THRU THE INSULATION OF THE WIRE CAUSING THE AIR BAG TO EXPLODE UPON THE TURNING OF THE KEY. JAGUAR WILL DO NOTHING TO REPAIR MY VEHICLE ,BUT MORE THEN THAT SOMEONE IS GOING TO GET KILLED AS THE METAL DASH PLATE OVER THE AIRBAG COMES OUT AT APROX. 800 MILES PER HOUR, ENOUGH SPEED AND POWER TO COMPLETELY SHATTER THE WINDSHIELD, AND SUNROOF. *TR

SEE ODI NUMBER 1032451 FOR A COMPLAINT FILED BY ME FOR INCIDENT ON 10/03/09. THE SAME TYPE OF EVENT OCCURRED ON 03/21/10. I COVERED IT ALL IN THE FIRST ODI REPORT, BUT I WANT TO MAKE CERTAIN THAT EVERYONE IS AWARE THAT THE FUSE BLEW AGAIN 5 MONTHS LATER AFTER ONLY 1,464 MILES AFTER THE FIRST TIME. SOMETHING IS WRONG WITH THE WIRING OR THE ELECTRICAL SYSTEM IN THIS VEHICLE. THIS IS AN IMPORTANT FUSE BECAUSE IF IT BLOWS, THE ENGINE STOPS. THUS, JAGUAR WOULD NOT EXPECT THE FUSE TO BLOW, OR OTHERWISE MANY VEHICLES WOULD SUDDENLY STOP OPERATING WHILE ON HIGH SPEED HIGHWAY. FOR THIS REASON, I CONTEND THAT IT IS NOT THE FUSE ITSELF BUT SOME TYPE OF DESIGN PROBLEM THAT IS CAUSING THE FUSE TO BLOW. MY WIFE WAS WITH ME ON BOTH TRIPS WHEN IT HAPPENED. SHE IS AFRAID TO DRIVE IN THE VEHICLE ESPECIALLY ON A INTERSTATE HIGHWAY. WE HAD PLANNED ON SEVERAL LONG TRIPS THIS SUMMER BUT DO NOT WANT TO TAKE THE CHANCE OF BEING KILLED OR STRANDED ON A HIGHWAY A LONG DISTANCE FROM HOME. THE FIRST TIME WE PAID TO HAVE VEHICLE TOWED ABOUT 140 MILES BECAUSE IT WAS A SATURDAY AND NO JAGUAR DEALERS FOR ABOUT 100 MILES. I REQUEST THAT SOMEONE FROM YOUR AGENCY CALL ME TO DISCUSS. THE DEALER DID NOT WANT TO REPORT IT TO JAGUAR BECAUSE THEY DID NOT KNOW WHAT CAUSED IT. I THINK THAT THEY DID AFTER I COMPLAINED AND ALSO CONTACTED JAGUAR CUSTOMER SERVICE. I WONDER HOW MANY OTHER PERSONS HAD THE FUSE BLOW BUT THEY ALSO DID NOT REPORT IT TO JAGUAR OR ANYONE. THE DEALER SAID THAT THEY COULD REMOVE TO FUEL TANK AND CHECK WIRING AT A COST TO ME OF ABOUT $850.00 OR REPLACE THE FUEL PUMP AT A COST TOO ME OF $1500.00, BUT THAT THESE MAY NOT SOLVE THE PROBLEM. I THINK THAT JAGUAR SHOULD INVESTIGATE THE PROBLEM AND AFTER THEY FIND THE PROBLEM DISCUSS IF I SHOULD PAY FOR ANY OF THE COST. PLEASE CONTACT ME. THANKS. *TR

ON 10/03/09 WHILE DRIVING ON HIGH SPEED HIGHWAY (HAD DRIVEN APPROX 150 MILES) AT SPEED OF 65 MPH MY ENGINE SUDDENLY STOPPED. I PAID TO TOW VEHICLE TO MY HOME AUTHORIZED DEALER. FOUND THAT FUSE FOR FUEL PUMP HAD BLOWN. MILEAGE WAS 35,896. AGAIN ON 03/21/10 WHILE DRIVING APPROX 60 MPH ON I-695 (HAD DRIVEN APPROX 160 MILES) MY ENGINE SUDDENLY STOPPED. MILEAGE WAS 37360.TOWED VEHICLE TO SAME AUTHORIZED DEALER WHO FOUND THAT FUSE FOR FUEL PUMP HAD BLOWN. BETWEEN THE FIRST FAILURE AND THE SECOND FAILURE THE VEHICLE WAS DRIVEN ONLY 1464 MILES.BOTH TIMES I WAS ON HIGH SPEED ROAD IN HEAVY TRAFFIC AND NEARLY HIT IN READ TRYING TO GET OFF ROADWAY. DEALER CAN'T FIND CAUSE FOR BLOWN FUSE AND SUGGESTED THAT REMOVE GASOLINE TANK TO CHECK WIRING BUT ONLY IF I PAY FOR IT. I THINK DEALER SHOULD INVESTIGATE IT BECAUSE THIS IS NOT NORMAL WEAR AND TEAR. IF THE OPERATION OF THE VEHICLE IS DEPENDENT ON THE FUSE ONE WOULD EXPECT THAT THE FUSE NOT BLOW WHILE ON A HIGH SPEED HIGHWAY. THUS, THERE SEEMS TO BE A DEFECT IN THE DESIGN OF THE VEHICLE. JAGUAR SHOULD BE REQUIRED TO INVESTIGATE TO DETERMINE THE CAUSE. THIS VEHICLE IS DANGEROUS AND I AM CONCERNED ABOUT DRIVING IT ON A TRIP OF ANY DISTANCE. IT SEEMS THAT THE FUSE BLOWS AFTER DRIVING A DISTANCE AT HIGH SPEEDS. *TR

THERE WAS NO CRASH ASSOCIATED WITH THIS PROBLEM. ALL FOUR DOOR LOCKS HAVE BECOME INOPERABLE FROM THE OUTSIDE OF THE VEHICLE. THE PROBLEM CAN BE FIXED BY REPLACING THE DOOR LATCHES. THIS STARTED HAPPENING OCCASIONALLY WHEN THE CAR WAS THREE YEARS OLD AND HAS GOTTEN MUCH WORSE. IN AN EMERGENCY IT WOULD BE IMPOSSIBLE TO OPEN THE DOORS FROM THE OUTSIDE. *TR

JAGUAR S TYPE 2001,WHEN IT WAS ASSEMBLED, THEY USE PLASTIC TIMING TANSIONER WITH A MATAL CHAIN WHICH CAUSE TO WORNOUT FAST AND LOCK THE ENGINE.

TL*THE CONTACT OWNS A 2004 JAGUAR S-TYPE. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH ON NORMAL ROAD CONDITIONS. THE ENGINE STALLED. THE WARNING LIGHT INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR THE IDENTICAL FAILURES WITH REPLACEMENT OF THE FUEL PUMP FUSE. THE FAILURE OCCURRED WHENEVER THE CONTACT WAS DRIVING APPROXIMATELY 150-170 MILES. THE FAILURE MILEAGE WAS 35,896.

IN TWO SEPARATE INSTANCES, MY 1998 JAGUAR XK8 HAS STALLED WHILE DRIVING AT HIGHWAY SPEEDS. IN BOTH CASES, I HAD STARTED THE ENGINE FROM COLD AT ABOUT 50 DEGREES AMBIENT TEMPERATURE, DRIVEN ABOUT THREE MILES IN CITY TRAFFIC, AND THEN ENTERED THE FREEWAY. WITHIN ABOUT 1 1/2 MILES, AT A SPEED NEAR 60MPH, THE CAR STALLED. AN ENGINE MONITORING SYSTEM MESSAGE READ: 'ENGINE STALLED" AND "CHECK ENGINE". THESE MESSAGES WERE NOT PRESENT PREVIOUS TO THE INCIDENTS, NOR AFTER I RESTARTED THE VEHICLE. I WAS ABLE TO PULL OFF THE FREEWAY. IN BOTH CASES, I TURNED THE IGNITION SWITCH TO OFF, AND WAS ABLE TO IMMEDIATELY RESTART THE CAR. NO FURTHER INCIDENTS OCCURRED IN THE MINUTES/DAYS FOLLOWING THE EVENTS. I USE PREMIUM UNLEADED FUEL FROM CHEVRON OR UNION 66. THESE TWO INCIDENTS WERE SEPARATED IN TIME BY ABOUT 2 MONTHS. I AM NOW VERY CONCERNED ABOUT DRIVING THE VEHICLE, AS THESE INCIDENTS EXPOSED ME TO POSSIBLY DANGEROUS SITUATIONS. THE LOCAL DEALER HAS OFFERED TO 'DIAGNOSE THE PROBLEM' AT MY COST, WHILE ALSO INDICATING THAT THEY HAVE HAD SOME SIMILAR COMPLAINTS THAT THEY ARE LINKING TO HIGH CONCENTRATIONS OF ETHANOL IN THE FUEL. THEIR ADVICE IS TO WAIT A COUPLE OF WEEKS FROM NOW WHEN ETHANOL LEVELS WILL BE REDUCED AND/OR SWITCH TO REGULAR GASOLINE! AFTER SOME RESEARCH, I NOW FIND THAT THIS SITUATION HAS OCCURRED FREQUENTLY AMONG JAGUAR OWNERS, AND POSSIBLY OTHERS. TO ME, THIS SEEMS TO BE AN ENGINE MANAGEMENT ISSUE THAT WOULD BE CONTROLLED BY THE CAR'S COMPUTERIZED EFI SYSTEM. *TR

TL* THE CONTACT OWNS A 1998 JAGUAR XJ8. THE CONTACT RECEIVED A MANUFACTURER NOTIFICATION REGARDING SERVICE ACTION NUMBER S514 (CLOSED THROTTLE OPERATION). THE MANUFACTURER PROVIDED A NO CHARGE REMEDY UNDER THE CUSTOMER SATISFACTION PROGRAM. THE LETTER WAS RECEIVED APPROXIMATELY ONE YEAR AGO. THE AUTHORIZED DEALER WAS NOTIFIED IN JANUARY 2010 FOR THE SERVICE REPAIR. HOWEVER, THE SERVICE ACTION NUMBER S514 EXPIRATION DATE WAS DECEMBER 30, 2009. THE CONTACT WAS DISPLEASED TO KNOW THE EXPIRATION DATE WAS NOT DISCLOSED ON THE NOTIFICATION LETTER. THE FAILURE MILEAGE WAS UNKNOWN.