JAGUAR Complaints

1. VEHICLE WAS BEING DRIVEN ON A 30 MILE TRIP TO RUN ERRANDS. CRUISE CONTROL WAS USED DURING THE FIRST 2 SEGMENTS OF THE TRIP BUT NOT THEREAFTER. AFTER THREE OR FOUR ERRANDS AND DINNER WE PROCEEDED TO A SMALLER MALL WHERE THE ENGINE WAS STOPPED WITH IGNITION IN RADIO MODE WHILE THE WIFE WENT INTO A STORE FOR A FEW MINUTES. 2.AFTER SHE RETURNED I STARTED UP, BACKED OUT, AND PROCEEDED FORWARD APPROXIMATELY 75' TO A LEFT TURN ONTO THE MALL EXIT ROAD WITH APPROXIMATELY 100' LEFT TO THE STOP SIGN AT THE CROSSING STREET. I ACCELERATED FROM THE TURN AND ALL OF A SUDDEN THE ENGINE ROARED AND WE SHOT AHEAD. I JAMMED ON THE BRAKE AS HARD AS I COULD, BUT WE KEPT ACCELERATING. I THEN SHIFTED INTO NEUTRAL AND STOPPED WITH THE NOSE OF THE CAR JUST PAST THE STOP SIGN. THE ENGINE WAS STILL ROARING SO I TURNED THE IGNITION OFF. AT THAT POINT TWO CARS CROSSED IN FRONT OF US. THIS WAS THE SECOND INCIDENCE OF UNINTENDED ACCELERATION. THE FIRST, 100K MILES EARLIER WAS SIMILAR WITH THE ONLY DIFFERENCE BEING THAT THE CAR WAS PARALLEL PARKED AND IT TOOK OFF ALMOST IMMEDIATELY AFTER I PUT IT IN DRIVE AND MY FOOT WAS STILL ON THE BRAKE. THERE WAS ENOUGH ROOM THAT I WAS ABLE TO SUCCESSFULLY STOP IT AS ABOVE WITH NO ACCIDENT. 3. IMMEDIATELY AFTER THE 1ST INCIDENT JAGUAR PERFORMED AN ECM REFLASH AS PER JAGUAR TECH LINE ADVISORY, CHECKED ALL CABLE LINKAGE AND THROTTLE BODY. AFTER THE CURRENT INCIDENT JAGUAR SCANNED FOR CODES, FOUND NONE FOR THE THROTTLE BODY, BUT FOUND 3 CODES FOR MISFIRES, 2 FOR TRANSMISSION, AND 3 FOR BRAKE SWITCH. THEY CLEARED CODES, DROVE CAR AND WERE UNABLE TO VERIFY CONCERN. THEY FURTHER WERE DIRECTED BY TECHLINE TO DO A VEHICLE SCAN, FLIGHT RECORDER DATA, AND VEHICLE SESSIONS. ALL THE DATA WAS SENT TO THE UK FOR INVESTIGATION. THIS PAST WEEKEND WHILE WAITING ON THE UK THEY DROVE IT SOME MORE. I WAS INFORMED VERBALLY YESTERDAY THAT WE COULD HAVE THE CAR BACK NEXT WEEK WHEN WE RETURNED FROM VACATION. THAT THE CAR WAS "SAFE" AND "GOOD TO GO." *TR

2009 JAGUAR XF - SUDDEN ACCELERATION ISSUE ON THREE SEPARATE OCCASIONS. DRIVING ABOUT 20 MPH AND THE CAR ACCELERATED - ABLE TO STOP THE CAR BY PRESSING DOWN FULLY ON THE BRAKES. IT DID NOT RESPOND AT FIRST AND THEN SOMETHING SHIFTED AND THEN THE BRAKES WORKED. WITH FIVE MINUTES, IT DID IT AGAIN AND THE ONLY WAY TO STOP THE CAR WAS TO SLAM IT INTO PARK. THE CAR WAS TOWED INTO THE DEALER AND THE BLACK BOX INFORMATION DOWNLOADED TO THE MANUFACTURER. NO FAULT CODES FOUND AND THEY COULD NOT DUPLICATE THE PROBLEM. IT HAS SINCE DONE IT ONE MORE TIME AND THE EMERGENCY BRAKE STOPPED THE CAR. THE MANUFACTURER IS CLAIMING THAT BOTH THE BRAKE AND THE GAS WERE DEPRESSED AT THE SAME TIME. *TR

I SAW ON THE NEWS TODAY HOW A LADY WAS ENTERING A RESTAURANT PARKING LOT AND HER VEHICLE SUDDEN LURCHED FORWARD AND CAUSED HER TO CRASH INTO A FENCE. WELL IF THE CAR WAS A JAGUAR S TYPE I'M SURE THE COMPANY WOULD TELL HER WHAT THEY TOLD ME. THERE IS NOTHING WRONG WITH THE CAR. I HAD 2004 JAGUAR S TYPE TWICE THE CAR LURCHED FORWARD WHEN I WAS PULLING INTO A PARKING SPOT. I HAD BOTH FEET ON THE BRAKE AND I WAS SHIFTING THROUGH THE GEARS TO GET THE CAR TO STOP. IN ONE INCIDENT THE CAR STOPPED ABOUT 5FT. INTO THE SPOT IN FRONT OF ME. IN THE SECOND INCIDENT I DID THE SAME THING AND THE CAR FINALLY STOPPED WHEN THE CAR GOT HUNG UP ON THE CURB. I FILLED A REPORT WITH JAGUAR IN NEW JERSEY AND THEY SAID MY ONLY RECOURSE WAS TO FILE AN INSURANCE CLAIM???? I BROUGHT THE CAR TO TWO DEALERS AND WAS TOLD THEY WERE TOLD BY JAGUAR NOT TO TOUCH THE CAR BECAUSE THAT WOULD MEAN THAT JAGUAR WAS AT FAULT. I HAD TO TRADE IN THE CAR BECAUSE EVERY TIME I CAME TO A STOP, I DIDN'T KNOW IF I WAS GOING TO CRASH INTO THE CAR IN FRONT OF ME. THERE ARE NUMEROUS REFERENCE TO MY INCIDENT ON THE WEB UNDER JAGUAR LURCH. JAGUAR SHOULD BE MADE ACCOUNTABLE AND MADE TO FIX THE PROBLEM WHICH THEY SAY DOES NOT EXIST. THANKS. *TR

ON TWO OCCASIONS MY 2010 JAGUAR XF HAS REV'ED TO BETWEEN 3-4,000 RPM'S WHEN COMING TO A STOP. IT TOOK BOTH FEET ON THE BRAKE, THEN SHIFTING TO NEUTREL AND HITTING IGNITION OFF TO STOP THE ENGINE. ON MARCH 5, 2010 IT TOOK 3 TRIES TO GET THE ENGINE TO RUN CORRECTLY. THE CAR IS NOW AT BOBBY RAHAL JAGUAR FOR SERVICE. *TR

TL*THE CONTACT OWN A 2000 JAGUAR XJ. THE CONTACT STATED THAT THE DRIVER ATTEMPTED TO START THE VEHICLE THAT WAS PARKED IN HIS GARAGE. THE VEHICLE WOULD NOT START. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SMELLED A SLIGHT BURNING ODOR AFTER TRYING TO START THE VEHICLE. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC ON JANUARY 20, 2010. THE MECHANIC STATED THAT THE TIMING CHAIN GUIDES/TENSIONERS FAILED. THE MECHANIC TOOK PICTURES OF THE TIMING CHAIN. THE CONTACT STATED THAT THE VEHICLE WAS STILL AT THE MECHANIC AT THE TIME OF THE COMPLAINT THE APPROXIMATE FAILURE AND CURRENT MILEAGES WAS 93,000. UPDATED 4/30/10 *CN THE TIMING CHAIN GUIDES WHICH WAS MADE OF CHEAP PLASTIC CAUSED THE TIMING CHAIN TO BREAK AND JAM INTO THE GEAR AND PISTONS AND THEN DAMAGED THE VALVES. UPDATED 08/18/10

2008 JAGUAR XJL CONSUMER STATED VEHICLE LOST CRUISE CONTROL. *BF THE CONSUMER STATED A WARNING THAT READ "CRUISE UNAVAILABLE PARK BRAKE DEFAULT" ILLUMINATED ON THE DASHBOARD. THE CONSUMER STATED HE PULLED OVER TO READ THE OWNERS MANUAL AND IT STATED THE PARK BRAKE DEFAULT COULD RESULT IN SERIOUS DAMAGE TO THE VEHICLE. ALSO LOOSING CRUISE CONTROL AT 70 MPH WITH SOMEONE ON YOUR BUMPER COULD CAUSE A SERIOUS PROBLEM. WHEN THE CONSUMER TRIED TO PUT THE TRANSMISSION INTO DRIVE, IT WOULDN'T MOVE. IT WAS LOCKED IN PARK. THE CONSUMER TRIED AGAIN AND THE TRANSMISSION MOVED INTO DRIVE GEAR. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO FIND ANYTHING WRONG. THEY REPLACED THE BRAKE LIGHT SWITCH AND THE CRUISE CONTROL SWITCH AND HOPED THAT WOULD TAKE CARE OF THE PROBLEM; BUT IT DIDN'T. THE CONSUMER WENT BACK TO THE DEALER, AND WAS TOLD HE WOULD HAVE TO DRIVE THE VEHICLE UNTIL THE WARNING LIGHT CAME BACK ON. THE WARNING LIGHT ALWAYS CAME ON DURING THE TIME THE DEALER WAS CLOSED. *JB

I WAS DRIVING FOR ABOUT 1.5 MILES WITH LIGHT TRAFFIC UNTIL I SLOWED AND THEN STOPPED AT A RED LIGHT AT THE CORNER OF HIGHWAY 29 (LAWRENCEVILLE HIGHWAY) AND OAKLAND IN LAWRENCEVILLE, GEORGIA. MY VEHICLE WAS NOT THE FIRST AT THE LIGHT, AS I WAS UNABLE TO TURN RIGHT UNTIL THE LIGHT CHANGED AT LEAST 3 MINUTES LATER. WHEN THE LIGHT FINALLY CHANGED, I WAITED AND THEN TURNED RIGHT, INTO THE LEFT OF THE TWO EASTBOUND LANES (BECAUSE I WAS PLANNING TO TURN LEFT WITHIN ONE BLOCK ONTO HUFF ROAD). AS I COMPLETED THE TURN AND WAS STRAIGHTENING MY WHEEL I SAW A RED SIGNAL ON THE DASH WHICH STATED 'CRUISE CONTROL UNAVAILABLE'. I THOUGHT THAT ODD BECAUSE CRUISE WAS NOT ON AND HAD NOT BEEN ENGAGED THIS JOURNEY. IMMEDIATELY THEREAFTER THE MESSAGE CHANGED TO 'DCS SYSTEM FAILURE' (NOT SURE OF THOSE THREE LETTERS BUT I BELIEVE THAT IS WHAT IT SAID). I TOOK MY FOOT OFF THE GAS PEDAL WHEN I NOTICED THE RED WARNINGS AND THE CAR WAS NOT MOVING FAST, MAYBE 5-10 MPH. AT THAT POINT, IMMEDIATELY AFTER THE DCS FAILURE MESSAGE, THE BRAKES ENGAGED, LURCHING ME FORWARD. THE BRAKES DISENGAGED AND I IMMEDIATELY SAW A THIRD MESSAGE WHICH STATED 'POWER SYSTEMS FAILURE'. THE CAR WAS NOT AT A STANDSTILL BUT WAS ROLLING FORWARD SLIGHTLY DOWNHILL. THE TACHOMETER INDICATED THE ENGINE WAS REVVING QUICKLY TO ABOUT 3700-4000 RPM, BUT THE CAR WAS NOT MOVING FORWARD FASTER IN RESPONSE. I TRIED TO DEPRESS THE GAS PEDAL BUT IT HAD NO EFFECT ON EITHER THE VEHICLE'S SPEED OR ON THE TACHOMETER. I PUT ON THE EMERGENCY FLASHERS AND PULLED THE EMERGENCY BRAKE AS SOON AS THERE WAS NO ONE BEHIND ME. THEN I PUT THE GEARSHIFT IN PARK AND TURNED OFF THE ENGINE. I HAD THE VEHICLE PLACED ON A FLATBED TRANSPORTED TO THE DEALERSHIP. AFTER DISCUSSIONS FOR 2 WEEKS WITH JAGUAR ENGINEERS, A THROTTLE ASSEMBLY WAS REPLACED. I DO NOT UNDERSTAND WHAT A THROTTLE ASSEMBLY HAD TO DO WITH SUDDEN BRAKING. JAGUAR HAS INDICATED I HAVE 'PROVIDED INSUFFICIENT EVIDENCE OF MY CLAIM AND SO IT HAS BEEN REJECTED". *TR

JAGUAR 2003 TRANSMISSION FAILURE NEARLY CAUSES FATAL ACCIDENT ON HIGHWAY IN GA. DEALER DENIES RECALL # XT307 S941, WILL NOT FIX, SEE HTTP://WWW.ARFC.ORG/COMPLAINTS/2002/JAGUAR/X-TYPE/. *TR

2010 JAGUAR XKR (NOTE THAT YOUR FORM LATER ONLY ALLOWS AN XF TO BE CLICKED IN ORDER TO PROCEED SO I DID THAT). ON 2-21-10 CAR 1/2 FULL OF GAS. STARTED CAR AND DROVE TWO BLOCKS WHEN SUDDENLY THE ENGINE SHUTOFF AND AMBER ENGINE SYMBOL ("ENGINE MALFUNCTION") LIGHT CAME ON. ABLE TO MOVE STEERING WHEEL A LITTLE (NO POWER STEERING) AND COASTED TO STOP--DOING ABOUT 30 MILES PER HOUR WHEN THE ENGINE SUDDENLY AND WITHOUT WARNING SHUT OFF. WAITED A COUPLE OF MINUTES AND TRIED TO START AND WOULD NOT RESTART. TRIED TO START AGAIN A MINUTE LATER AND WAS ABLE TO START AND DROVE BACK TO HOME WHERE CAR WAS THEN TOWED TO DEALERSHIP. AUSTIN JAG DEALERSHIP SAID THEY FOUND LOW FUEL PRESSURE CODE, BUT WHEN PRESSURE TESTED THEY FOUND NOTHING AND COULDN'T REPLICATE. THEN TOWED TO HOUSTON JAGUAR DEALERSHIP WHERE PURCHASED FROM AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG AND COULD NOT REPLICATE SO SAID NOTHING TO REPAIR. OCCURRENCE IN AUSTIN, TX (HOUSTON GARAGED). PREVIOUSLY, TWO WEEKS BEFORE, SMELLED GAS IN CAR WHEN FILLED UP (AGAIN DEALERSHIP COULDN'T SMELL OR FIND A PROBLEM). *TR

TL*THE CONTACT OWNS A 2009 JAGUAR XF. ON DECEMBER 7, 2009 WHILE THE ENGINE WAS ON, WITH HIS FOOT ON THE BRAKE PEDAL WITHIN SECONDS THE ENGINE BEGAN TO IDLE EXCESSIVELY AND THE VEHICLE STARTED TO SHAKE. HE CONTINUED TO PRESS THE BRAKE PEDAL TO PREVENT HITTING THE VEHICLE IN FRONT OF HIM. HE HAD TO PUT THE VEHICLE IN NEUTRAL, THEN PARK AND TURNED THE VEHICLE OFF. HE RESTARTED THE VEHICLE WITH HIS FOOT ON THE BRAKE PEDAL AND HAD NO FURTHER INCIDENTS. THE VEHICLE WAS TOWED TO THE DEALER. THE DIAGNOSIS DID NOT LOCATE A FAILURE. THE FAILURE MILEAGE WAS 11,814 AND THE CURRENT MILEAGE WAS 13,000.