JAGUAR Complaints

I WAS DRIVING ON MORNING RUSH-HOUR TRAFFIC WHEN I HEARD A SOUND UNDER THE CAR AS IF SOMETHING HAD BROKEN. THERE WERE NO OBSTACLES ON THE ROAD AND NOTHING FELL OFF THE CAR. THE CAR TRANSMISSION LOCKED UP AND THE TRANSMISSION FAIL WARNING LIGHT TURNED ON. I LUCKILY MANAGED TO AVOID AN ACCIDENT AND HAD THE CAR TOWED TO A JAGUAR MECHANIC WHO PERFORMED JAGUAR COMPUTER TEST AND DIAGNOSED A FAILED TRANSMISSION. I PROCEEDED TO TAKE CAR TO A JAGUAR DEALERSHIP WHICH CONFIRMED THE SAME. I LEARNED THROUGH THE NHTSA WEBSITE THAT THERE HAD BEEN A RECALL ON THIS SAME TRANSMISSION ISSUE IN THE PAST. I CALLED JAGUAR AND ALSO TRIED TO WORK WITH THE DEALERSHIP BUT THEY BOTH DISMISSED MY COMPLAINT. I HAVE NOT MADE ANY REPAIRS NOR HAVE OPERATED THE VEHICLE SINCE THE ISSUE OCCURRED ON 07-27-07. IT HAS 77,147 MILES. THE CAR HAS ALWAYS BEEN MAINTAINED IN PERFECT WORKING CONDITIONS. THE DEALERSHIP ESTIMATES THE REPAIRS FOR NEW C-21JAZJ TRANSMISSION TO BE $6,000. THE DIAGNOSIS CODES WERE P1722 STALL SPEED TRANSMISSION AND P0734 GEAR 4 OUT OF RANGE. *TR

TL*THE CONTACT OWNS A 2001 JAGUAR S-TYPE. WHILE DRIVING BETWEEN 2-3 MPH, THE PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE. THE MECHANIC STATED THAT THE LOWER BALL JOINT NEEDED TO BE REPLACED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V359002 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT STATED THAT THE PARKING BRAKE ON HER VEHICLE WOULD HAVE TO BE PULLED UP PROGRESSIVELY HIGHER TO HOLD THE VEHICLE WHILE IN NEUTRAL. AT A CERTAIN POINT, SHE WOULD HAVE TO SHIFT INTO FIRST GEAR BECAUSE IT WOULD HOLD THE VEHICLE WHILE PARKED. THE CONTACT TOOK THE VEHICLE TO THE REPAIR SHOP AND WAS INFORMED THAT THE PARKING BRAKE NEEDED TO BE ADJUSTED. THE REPAIR WAS MADE, BUT THE FAILURE RECURRED. SHE WAS INFORMED THAT THERE WAS A RECALL ON THE VEHICLE IN RELATION TO NHTSA CAMPAIGN ID NUMBER 04V487000 (PARKING BRAKE). THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CURRENT MILEAGE WAS 62,416 AND FAILURE MILEAGE WAS APPROXIMATELY 57,000. UPDATED 09/25/08 *BF UPDATED 09/25/08. *JB

TL*THE CONTACT OWNS A 1998 JAGUAR XK8. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT HEARD A LOUD SOUND UNDERNEATH THE VEHICLE. HE WAS UNABLE TO SHIFT INTO ANY GEAR. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND IT WAS DISCOVERED THAT THERE WAS A LOCK-UP IN THE AUTOMATIC GEAR BOX. IN ADDITION, THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE CURRENTLY IS NOT OPERABLE. THE AUTHORIZED DEALER ORDERED THE REPLACEMENT TRANSMISSION. THE FAILURE AND CURRENT MILEAGES WERE 110,000.

I WAS DRIVING FROM ATLANTA TO CLEVELAND AVERAGING 75 MPH SOMEWHERE IN TENNESSEE WHEN I TURNED ON THE CRUISE CONTROL AND WITHOUT WARNING THE VEHICLE JUST SHUT DOWN. I WAS ABLE TO COAST TO THE SHOULDER AND RESTART THE VEHICLE AND COMPLETED THE TRIP TO CLEVELAND WITHOUT USING THE CRUISE FEARING THE VEHICLE WOULD LEAVE ME STRANDED. LUCKILY (OR NOT) THIS EVENT HAPPENED AT 2:00AM AND THE NEAREST VEHICLE WAS A SEMI TRUCK ABOUT HALF A MILE BEHIND ME. *TR

LTR FORWARDED FROM EPA TRANSMITTING CORRESPONDENCE FROM CONGRESSMAN BONNER ON BEHALF OF CONSTITUENT WHO HAS CONCERNS ABOUT A REAR VIEW MIRROR EXPLODING IN A 1999 JAGUAR XJ8. *NJ THE CONSUMER STATED THE MIRROR SPRAYED A BLACK SUBSTANCE ON THE SEATS AND CONSOLE. AFTER DOING SOME RESEARCH, THE CONSUMER DISCOVERED THE BLACK SUBSTANCE WAS A TOXIC MERCURY COMPOUND AND THAT THE MIRROR EXPLODING WAS NOT UNCOMMON. *JB

JAQUAR 2007 XR XENON HEADLIGHTS (BILATERAL!) BULBS WITHIN HEADLAMP CASE ACTUALLY FULLY MELTED. CAUSED A SMALL CONTAINED FIRE, WHILE CAR WAS PULLING OUT OF DRIVEWAY. DRIVER WITNESSED THIS & CALLED FOR TOW AFTER CONTAINING RT SIDE FIRE INSIDE HEADLAMP..BROUGHT IN FOR SERVICE...ORDERED NEW HEADLIGHTS....WAITED 1 MONTH FOR PARTS TO COME FROM UK....COULDNT DRIVE CAR---NO LAMPS AVAILABLE AT NIGHT...JAGUAR RULED CAR DRIVEABLE WHILE AWAITING PARTS...DRIVER DISAGREED FOR SAFETY REASONS. ONE MONTH WENT BY, HEADLAMPS, BULBS REPLACED....CALLED JAQUAR SAID I WAS 1 ST SERIOUS HEADLAMP DEFECT. *TR

BOTH LOW BEAM HEADLIGHTS SELF-LEVELING MECHANISMS HAVE FAILED. ACCORDING TO AUTHORIZED JAGUAR SERVICE DEPARTMENT, THE ONLY SOLUTION IS TO REPLACE THE ENTIRE HEADLIGHT SYSTEM AT A ESTIMATED COST OF $2,000. LOW BEAMS ARE NOW AIMED ONLY 10-15 FT IN FRONT OF THE CAR. *TR

JAGUAR 2005 XJ VDP HAS EXPERIENCED MANY EPISODES OF UNINTENDED ACCELERATION DURING BRAKING TO A STOP. AS BRAKE IS APPLIED, THE ENGINE THROTTLES UP AND CAR CANNOT BE COMPLETELY STOPPED. WHEN CAR IS QUICKLY SHIFTED TO NEUTRAL AND BRAKING MAINTAINED, THE ENGINE REVS OVER 10,000 RPM AND THE IGNITION MUST BE CUT IN ORDER TO STOP THE EPISODE. ON ONE OCCASION THE CAR COULD NOT BE STOPPED AT A BUSY INTERSECTION, FORCING AN URGENT LANE CHANGE AND RIGHT HAND TURN TO AVOID ACCIDENT. JAGUAR HAS "REPROGRAMMED COMPUTER" ON CAR WITH A REDUCTION IN FREQUENCY OF THE EPISODES FOR ABOUT 6 MONTHS, HOWEVER PROBLEM NOW OCCURS SEVERAL TIMES/MONTH. *TR

A DISCOUNT TIRE LETTER WAS SENT TO CUSTOMERS SAYING THAT THE DILL AIR CONTROLS TIRE VALVES ARE DEFECTIVE AND COULD CAUSE ACCIDENTS AND FATAL VEHICLE CRASHES. I CAN NOT FIND THE DISCOUNT TIRE CORPORATION CEO LISTED IN THE LETTER WITH THE STATE OF TEXAS COMPTROLLER'S OFFICE OR THE DILL AIR CONTROLS COMPANY EITHER. IS THE LETTER I RECEIVED LEGITIMATE OR JUST A SALES GIMMICK? *TR