JAGUAR Complaints

TL*THE CONTACT OWNS A 1992 JAGUAR SOVEREIGN. THE CONTACT STATED THAT THE SEAT BELT IS AUTOMATIC ON THE DRIVER'S SIDE. ONCE SEATED IN THE DRIVER'S SEAT, THE BELT WILL AUTOMATICALLY CLOSE OVER HIS SHOULDER. THE FAILURE IS DUE TO A BELT WINCH ASSEMBLY. NHTSA CAMPAIGN ID NUMBER 93V179000 (SEAT BELTS) WAS REFERENCED. THE CONTACT WENT TO THE DEALER TO HAVE THE SEAT BELT REPAIRED AND THEY STATED THAT THE PARTS WERE UNAVAILABLE AND WOULD TAKE THREE WEEKS TO ARRIVE. IT HAS BEEN LONGER THAN THREE WEEKS AND THE DEALER IS NOT COMMENTING ON WHEN THE SEAT BELT WILL BE REPAIRED. THIS IS A SAFETY HAZARD BECAUSE THE CONTACT CANNOT DRIVE WITHOUT THE SEAT BELT. THE FAILURE MILEAGE WAS 56,592. UPDATED 10/21/08. *JB

TL*THE CONTACT OWNS A 2000 JAGUAR S-TYPE. WHILE DRIVING 65 MPH, THE CONTACT FELT THAT THE STEERING WAS OUT OF BALANCE. SHE PULLED INTO A PARKING LOT AND NOTICED THAT THE FRONT PASSENGER SIDE BALL JOINT DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A REPAIR GARAGE AND THE FAILURE WAS DIAGNOSED AS THE BALL JOINT STUD. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE 2000 JAGUAR S-TYPE BALL JOINT. THE FAILURE AND CURRENT MILEAGES WERE 104,000.

I WAS INSIDE MY VEHICLE (2000JAGUARXK8) I WAS ATTEMPTED TO LOWER THE CONVERTIBLE TOP DOWN. THE HYDRAULIC LINES WHICH FEED THE MOTOR FAILED AND HYDRAULIC FLUID (3-4OZ'S) POURED OUT FROM THE TOP WHERE THE LIGHT CONSOLE IS IN THE HEADLINER OF THE CAR ONTO ME. SMOKE CAME OUT OF THE LIGHT CONSOLE AS IT WAS SHORTED OUT. I AM REPORTING THIS SAFETY HAZARD SINCE HYDRAULIC FLUID IS FLAMMABLE AND I AM JUST LUCKY, THAT A FIRE DID NOT START AND I WAS NOT SMOKING AT THE TIME. I TOOK THE CAR TO THE DEALERSHIP WHICH WAS AWARE AND HAD HEARD OF THIS HAPPENING TO OTHERS. THEY WERE ABLE TO REPLACE THESE LINES. I DO NOT HAVE THE OLD PARTS. *TR

HYDRAULIC LINES, LOCATED OVER WINDSHIELD, WHICH OPERATE CONVERTIBLE TOP, LEAK AND SPRAY HYDRAULIC FLUID INTO EYES OF DRIVER. THIS NEARLY RESULTED IN LOSS OF CONTROL OF VEHICLE. *TR

TL*THE CONTACT LEASED A 2006 JAGUAR XJ8. WHEN ATTEMPTING TO STOP THE VEHICLE AT 5 MPH, THE ENGINE SUDDENLY ACCELERATES. THE CONTACT WAS ABLE TO AVOID FOUR NEAR CRASHES. THE VEHICLE WAS TAKEN TO THE MECHANIC AND THE BRAKES WERE REPLACED. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE DIAGNOSTIC WAS UNABLE TO PRODUCE A FAILURE CODE. THE MANUFACTURER IS ANALYZING THE COMPUTER DATA. THE FAILURE MILEAGE WAS 15,000 AND CURRENT MILEAGE WAS 20,000. UPDATED 09/15/08 *BF UPDATED 09/18/08. *JB

CAR PURCHASED IN JAN 2003 PROBLEM FIRST OCCURRED IN AUG 2004 WHILE DRIVING MY NORMAL ROUTE TO WORK. CALLED DEALER AND EXPLAINED THAT A WARNING LIGHT CAME ON "ENGINE COOLANT LOW" . ASKED THEM TO ADVISE ME ON WHAT TO DO. THEY SAID TO BRING IN ASAP. I TOOK CAR IN THE FOLLOWING DAY AND THEY SAID THEY 'TOPPED" IT OFF MEANING THEY ADDED FLUIDS AND THAT WAS ALL I NEEDED. THE PROBLEM WAS FIXED. OVER THE COURSE OF THE NEXT 3 YEARS I TOOK MY CAR INTO DEALERSHIP APPROX EVERY 3 MOS FOR A PROBLEM THAT BY THIS TIME THE DEALER SAID IT COULD NOT BE FIXED HOWEVER THAT THERE WAS NO REASON FOR CONCERN AS IT WAS JUST A SENSOR . I STILL OWN THE VEHICLE AND THE LIGHT IS STILL COMING ON. *TR

THE VEHICLE, WITHOUT ANY WARNING AND INSTANTANEOUSLY AT SPEED LIMIT IN A FREEWAY TRAVEL LANE, CEASED TO OPERATE. THIS HAPPENED ON NUMEROUS OCCASIONS SINCE FIRST ACQUIRED WITH LESS THAN 4,000 MILES USE. EACH TIME THIS CAUSED THE DRIVER (MY WIFE) TO CONDUCT AN EMERGENCY PROCEDURE - HIT THE EMERGENCY FLASHERS, SHIFT TO NEUTRAL, AND RESTART THE CAR WHILE IT WAS DECELERATING. THE LAST TIME WAS ON JULY 14, 2008. THE POWER STEERING, POWER BRAKES, SAFETY HANDLING SYSTEMS, AND ENGINE WERE INOPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED JAGUAR DEALERSHIP WHERE THE PROBLEM WAS ACKNOWLEDGED, DIAGNOSED, AND OSTENSIBLY REPAIRED. THE REPAIR WAS INEFFECTIVE AND WITHIN A FEW DAYS OF THE FIRST REPAIR THE VEHICLE FAILED IN THE SAME WAY AGAIN. THE VEHICLE WAS TAKEN A SECOND TIME TO THE AUTHORIZED JAGUAR DEALER WHERE ANOTHER REPAIR WAS CONDUCTED. FOLLOWING THIS REPAIR THE INCIDENT DID NOT REOCCUR UNTIL JULY 14, 2008. THAT DAY, WHILE AT FREEWAY SPEEDS IN A TRAVEL LANE, THE VEHICLE CEASED OPERATION WITH NO WARNING ONCE AGAIN. THIS TIME HOWEVER IT WOULD NOT RESTART AS STATED ABOVE AND THE VEHICLE COASTED TO A SMALL GORE-POINT BETWEEN TWO CONCRETE TOLL BOOTHS WHILE TRAFFIC AVOIDED THE VEHICLE TO EACH SIDE. THE VEHICLE WOULD NOT START FROM NEUTRAL, BUT HAD TO BE PLACED IN PARK IN ORDER TO RESTART. FOR THE THIRD TIME, THE VEHICLE WAS TAKEN TO AN AUTHORIZED JAGUAR DEALERSHIP WHERE THE SERVICE TECHNICAL ATTEMPTED THE JAGUAR "SERVICE ACTION". THE PROCEDURE FAILED, THE VEHICLE WAS TOTALLY DISABLED, AND THE CAR COULD NOT BE STARTED FOR TWO WEEKS. A JAGUAR FACTORY FIELD EMPLOYEE AND A MECHANIC FROM OUT OF THE AREA WORKED ON IT AND NOW REPORT THAT "EVERYTHING IS FINE". THEY HAVE REINSTALLED THE DEFECTIVE ELECTRONIC CONTROL UNIT AND REPORT THAT THEY ARE CONFIDENT THAT THIS TIME THERE WILL BE NO MORE TROUBLE OF THIS NATURE. I DO NOT SHARE THEIR CONFIDENCE. I ASK THAT NHTSA INVESTIGATE THIS PROBLEM AND ASSESS THE SAFETY RISK OF THE JAGUAR CARS "SERVICE ACTION" PROCEDURE. *TR

TL*THE CONTACT OWNS A 2001 JAGUAR S-TYPE. THE TRANSMISSION WAS REPLACED AT 60,000 MILES WHILE THE VEHICLE WAS UNDER WARRANTY. THE TRANSMISSION IS CURRENTLY SLIPPING AND THE ENGINE LIGHT HAS CAME ON AND STAYED ON. AS OF JULY 31, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CURRENT MILEAGE WAS 139,000.

THE CAR IS A 2003 X-TYPE JAGUAR WITH AUTOMATIC TRANSMISSION. MILEAGE IS 50,139. DRIVING ON INTERSTATE HIGHWAY, THE TRANSMISSION PRODUCED A LOUD CLANKING SOUND AND THE ENGINE BEGAN TO RACE. THIS OCCURRED 2 MORE TIMES, SO I EXITED THE INTERSTATE AND WAS ABLE TO PULL INTO A SHOPPING CENTER PARKING LOT. THE TRANSMISSION AT THIS POINT WOULD NOT DOWNSHIFT TO ACCOMMODATE THE LOWER SPEED AND REMAINED IN A HIGH GEAR. AFTER RESTARTING AND ATTEMPTING TO MOVE THE VEHICLE, REVERSE COULD NOT BE ENGAGED. THE CAR WAS THEN TOWED 90 MILE TO MY HOME JAGUAR DEALER WHO HAS SERVICED THE CAR SINCE NEW. DIAGNOSTICS SHOW THAT THE TRANSFER CASE MUST BE REPLACED, AT A COST OF $4000. *TR

2003 JAGUAR S TYPE, FRONT END COLLISION AT 25 MPH. BOTH FRONT FENDERS AND HOOD DAMAGED SEVERELY. THE VEHICLE IS TOTALED BY THE INSURANCE COMPANY. *TR