JAGUAR Complaints

TL*THE CONTACT OWNS A 2004 JAGUAR S-TYPE. WHILE IDLING AT A STOP LIGHT, THE PARKING BRAKE ENGAGED. THE CONTACT TURNED THE VEHICLE ON AND OFF A COUPLE OF TIMES, IN WHICH THE PARKING BRAKE DISLODGED AND HE WAS ABLE TO DRIVE 5 MPH. HE IS CONCERNED THAT THE FAILURE MAY OCCUR WHILE DRIVING ON THE HIGHWAY. THE VEHICLE IS CURRENTLY AT THE DEALER AND THEY STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V488000 (PARKING BRAKE). THE CURRENT AND FAILURE MILEAGES WERE 44,000. UPDATE 09/10/08 *CW UPDATED 09/11/08

I WORK FOR A AUTO SHOP AND HAVE A CUSTOMER THAT HAS A 2000 S-TYPE AND HAS HAD SOME ISSUES WITH IT. THE FIRST TIME I SAW THE CAR IT HAD A MISFIRE AND WAS MAKING A TICKING NOISE. AFTER PULLING THE ENGINE APART I FOUND THAT IT NEEDED THE TIME CHAIN TENSIONERS REPLACED. THE NEXT TIME THE CAR CAME IN IT HAD NO ACCELERATION AND CONSTANTLY SET THE FAULT CODE AIR ASSISTED FUEL INJECTION MOTOR FAULT. AFTER DISASSEMBLING THE ENGINE ONCE AGAIN, WE FOUND FELT PACKING MATERIAL IN THE INTAKE MANIFOLD THAT HAD CLOGGED THE #8 INTAKE PORT IN THE CYLINDER HEAD AND WE ALSO FOUND THAT THE TIMING CHAINS AND TENSIONERS NEEDED TO BE REPLACED AGAIN. THE FELT PACKING COMES FROM THE CAR AND IS A DANGER THE ENGINE AND THE LACK OF ACCELERATION. THIS IS A DANGER AND CAN CAUSE AN ACCIDENT. *TR

TL*THE CONTACT OWNS A 2004 JAGUAR X-TYPE. WHILE TEST DRIVING THE VEHICLE AT 45 MPH, THE CONTACT AND THE SALES PERSON HEARD AN UNFAMILIAR NOISE. HE PURCHASED THE VEHICLE ON MARCH 23, 2007. THE DEALER PERFORMED ALIGNMENTS, CHANGED THE TIRES ON THREE OCCASIONS; HOWEVER, THE NOISE CONTINUED. THE FAILURES BEGAN IMMEDIATELY AFTER THE VEHICLE WAS PURCHASED. THE DEALER HAS MADE SEVERAL ATTEMPTS TO REPAIR THE VEHICLE PER THE WARRANTY. DURING A RECENT DIAGNOSIS, THE CONTACT AND DEALER OBSERVED THAT THE DRIVE SHAFT WAS FALLING OFF. THE DEALER STATED THAT THE BUSHINGS FAILED; HOWEVER, THEY ONLY RECEIVED THREE BUSHINGS AND WERE UNABLE TO STATE WHEN THE OTHERS WOULD BE AVAILABLE. THE VEHICLE IS CURRENTLY PARKED DUE TO THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 47,000. UPDATED 07/29/08.*LJ THE CONSUMER STATED THE REAR BUSHINGS ARE BAD. THE VEHICLE ALSO PULLED TO TH RIGHT. UPDATED 08/06/08

COMMENT: MY WIFE HAS A 2000 JAG STYPE V8 4.0 THAT WE PURCHASED APROX 4 YRS AGO, BUT NOT FROM A JAG DEALER. THE CONNECTING ROD IN THE MOTOR WENT & A FEW MONTHS AGO I GOT A USED MOTOR TO REPLACE THAT ONE & TOOK IT ALL APART & REALIZED THAT THE SAME THING WAS WRONG WITH THAT ONE ALSO. THE #6 CYLINDERS & THE #1 WERE BOTH BAD. SO I GOT ANOTHER USED MOTOR & COULDN'T BELIEVE IT BUT THE EXACT SAME THING WAS WRONG WITH THAT ONE TOO. I CALLED A FRIEND OF MINE WHO OWNS A REPAIR SHOP TO SEE IF HE COULD GET ME A DEAL ON A NEW MOTOR & HE SAID THAT HE JUST HAD A JAG SAME YEAR MAKE & MODEL COME INTO THE SHOP WITH THE SAME EXACT PROBLEM. (NOW THAT'S 4 MOTORS WITHIN 10 MIN OF MY HOUSE THAT HAVE THIS ISSUE.) I STARTED THINKING THAT MAYBE THERE WAS SOME KIND OF RECALL OR DEFECT WITH IT. I WENT TO A JAG DEALER TO TALK TO SOMEONE ABOUT IT, & B/C I DIDN'T PURCHASE THE CAR FROM A JAG DEALER I PURCHASE IT PREOWNED THE DEALER SAID THAT THEY COULDN'T HELP ME & THAT THERE IS NO KNOWN ENGINE RECALLS THAT THEY KNEW OF. I REALLY DON'T KNOW WHERE ELSE TO TURN, THIS IS MY WIFE'S ONLY VEHICLE, & WE JUST CAN NOT AFFORD A BRAND NEW MOTOR FOR THIS CAR. DO YOU HAVE ANY SUGGESTIONS OR KNOW IF THERE ARE ANY RECALLS OR ISSUES WITH IT. I WOULD APPRECIATE ANY HELP YOU CAN GIVE ME. I ALSO SEARCHED ON THE INTERNET & THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM & JUST DON'T KNOW WHAT TO DO. WELL, THANK YOU. *TR

WHEN APPLYING THE BRAKE PEDAL, THE CAR ACCELLERATED AND CONTINUED TO ACCELLERATE, FOR APPROXIMATELY 30 FEET, UNTIL HITTING ONE CEMENT FIREWALL BROADSIDE ON THE DRIVER'S SIDE OF THE VEHICLE AND THEN GOING THROUGH ANOTHER CEMENT FIREWALL AFTER HITTING IT HEAD ON.

MY WIFE AN I HAVE A 2000 JAGUAR XK8 CONVERTIBLE AND THE PLASTIC HYDRAULIC LINES RUPTURED ABOVE THE INTERIOR LIGHT SPRAYING HYDRAULIC OIL EVERYWHERE INSIDE THE CAR, INCLUDING ON US, I CONTACTED THE MANUFACTURER AND AFTER A MONTH OR CONSTANT CALLS THEY DIDN'T FEEL IT WAS A PROBLEM OF THEIRS AND I SHOULD PAY THE $1,500.00 FOR REPAIR, THAT JUST COVERED THE LINES AND NOT THE INTERIOR WHICH WAS COVERED IN OIL. I HAVE BEEN TOLD BY MANY REPAIR SHOPS THAT THIS IS DEAD COMMON IN THESE CARS, WHY HAS THERE NOT BEEN A FACTORY RECALL AS THIS IS A VERY TOXIC/DANGEROUS AND EXPENSIVE BLUNDER ON THE PART OF JAGUAR. LUCKY WE WERE AT A STOP WHEN THIS HAPPENED AS OTHERWISE THE AMOUNT OF OIL I GOT IN MY EYES MAY HAVE CAUSED A FATAL ACCIDENT ON THE HIGHWAY. SINCERELY, JOHN & LISA MONAGHAN I CANT IMAGE WHY THEY WOULD USE PLASTIC HYDRAULIC (A FLAMMABLE LIQUID! THANK GOD I DON'T SMOKE) LINES INSIDE THE CAR , BUT METAL HYDRAULIC LINES UNDER THE HOOD ??? *TR

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE ACCELERATED WITHOUT PRESSURE BEING APPLIED TO THE ACCELERATOR PEDAL. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE WOULD NOT SLOW DOWN. SHE SWAYED ACROSS THE ROAD AND CRASHED INTO THE CURB TO STOP THE VEHICLE. THE VEHICLE WAS DAMAGED AND TAKEN TO AN AUTHORIZED DEALER FOR REPAIRS. THERE WERE NO WARNING INDICATORS PRIOR TO THIS FAILURE. THE INSURANCE COMPANY WAS NOTIFIED OF THIS INCIDENT. RECENTLY, THE TRANSMISSION FAILED AT LOW MILEAGE AND HAS NOT YET BEEN REPLACED. THE VIN WAS VERIFIED, BUT APPEARS TO BE INVALID. THE FAILURE MILEAGE WAS 5,000 AND CURRENT MILEAGE WAS 31,000.

MY WIFE AND I NEARLY SUFFERED A FATAL ACCIDENT OWING TO WHAT TURNED-OUT TO BE A KNOWN DEFECT IN THE JAGUAR MOTOR MANAGEMENT SOFTWARE RESIDENT IN OUR AND LIKELY EVERY 2007 AND LATER SUPERCHARGED JAGUAR ENGINE. OUR AUTOMOBILE, WITH 2800 MILES ON THE ODOMETER, WITHOUT WARNING WENT FROM ACCELERATING INTO THE IDLE MODE AND THEN REMAINED UNRESPONSIVE TO THROTTLE INPUT PLACING THE AUTOMOBILE IN A DEADLY 'T-BONE,' FORTUNATELY, THE DRIVER OF THE LINCOLN SUV (I CAN STILL SEE THE GRILL IN THE PASSENGER WINDOW AND HEAR MY WIFE'S SCREAMS), MANAGED TO STOP HIS VEHICLE JUST INCHES FROM THE PASSENGER DOOR. JAGUAR CALLS THE CONDITION THAT DISABLED THE CAR WITHOUT WARNING ITS "LIMP MODE." THE 'LIMP MODE' WAS FURTHER DESCRIBED BY THE DEALER AND A REPRESENTATIVE OF JAGUAR MANAGEMENT AS 'A MEANS OF PROTECTING A DRIVE-BY-WIRE ENGINE FROM DAMAGE.' SUBSEQUENT CORRESPONDENCE AND INCREDIBLY UNPRODUCTIVE AND ILL-INFORMED WITH CONVERSATIONS WITH JAGUAR OFFICIALS IN NEW JERSEY REVEALS THAT WHILE THEY TOO KNOW THIS CONDITION EXISTS THEY INTEND TO DO ABSOLUTELY NOTHING ABOUT IT UNLESS A CUSTOMER COMPLAINS. GIVEN ALL THE ABOVE AND A GREAT DEAL MORE, I REQUEST ODI, IN THE INTERESTS OF AMERICAN PUBLIC SAFETY AND TO ENFORCE CORPORATE INTEGRITY AND RESPONSIBILITY LAWS; REQUIRE JAGUAR TO CONDUCT A PUBLIC, IMMEDIATE RECALL AND PERMANENT REPAIR OF ALL VEHICLES EQUIPPED WITH THE DEFECTIVE SOFTWARE, AND FURTHER, THAT JAGUAR BE REQUIRED TO CERTIFY IN WRITING TO EVERY OWNER AND PERSPECTIVE BUYER A PERMANENT FIX TO THE PROBLEM HAS BEEN MADE AND THAT JAGUAR WILL REMAIN ACCOUNTABLE FOR ENSURING SUCH FOR THE LIFE OF THE VEHICLE. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. I HAVE A GREAT DEAL OF INCREDIBLE DOCUMENTATION ON THE INCIDENT AND SUBSEQUENT DISCUSSIONS WITH JAGUAR OFFICIALS. I LOOK FORWARD TO WORKING WITH ODI TO QUICKLY AND PERMANENTLY RESOLVE IT. *TR

VEHICLE WILL INTERMITTENTLY PULL HARD TO THE RIGHT WHEN BRAKING AT HIGHWAY SPEEDS OF 70MPH DURING RAIN. FORCE WILL PULL VEHICLE DEEP INTO RIGHT HAND LANE. HAS OCCURRED APPROXIMATELY 8 TIMES SINCE PURCHASE, INCLUDING PURCHASE DATE OF 4/20/05, WHEN DRIVING HOME FROM DEALERSHIP IN BOISE, ID TO ST. LOUIS, MO. VEHICLE WAS A NEW DEMO WITH APPROXIMATELY 1900 MILES AT PURCHASE. MOST RECENT INCIDENT OCCURRED MAY, 2008 WITH APPROXIMATELY 10,500 MILES. VEHICLE HAS MAINLY BEEN DRIVEN LOCALLY IN TOWN AND IN DRY WEATHER AT SPEEDS WELL UNDER 55MPH. VEHICLE CURRENTLY HAS APPROXIMATELY 10,600 MILES SINCE MANUFACTURE. 6,600 MILES DRIVEN LOCALLY SINCE PURCHASE. LOCAL DEALERSHIP HAS BEEN UNABLE TO DUPLICATE DEFECT AND HAS FOUND NO PROBLEM WITH VEHICLE. NO CORRECTIVE ACTION HAS OCCURRED TO DATE. *TR

I LEASED A NEW 2009 JAGUAR XF ON 3/17/08. THE CAR HAD ONE NOTICEABLE SERIOUS DESIGN DEFECT THAT WILL CERTAINLY KILL SOMEONE EVENTUALLY. I REPORTED IT TO THE DEALER, SALE, SERVICE, AND REGIONAL JAGUAR. THE CAR HAS THE NEW "PADDLE" SHIFTING LEVERS BEHIND THE STEERING WHEEL AT 3 O'CLOCK AND 9 O'CLOCK POSITIONS. IT IS NEARLY IMPOSSIBLE TO DRIVE THE CAR WITHOUT ACCIDENTALLY HITTING THE PADDLES -SOMETIMES AT INOPPORTUNE MOMENTS, SOMETIMES AT HIGH SPEED. *TR