JAGUAR Complaints

AUTOMATIC TRANSMISSION BEGAN DROPPING GEARS, BEGINNING WITH TOP GEAR, WORKING ITS WAY DOWN TILL THE TRANSMISSION WOULD NO LONGER PULL THE VEHICLE. AFTER THE FIRST GEAR DROPPED, "GEARBOX FAULT" CAME UP IN THE DRIVER INFORMATION DISPLAY. AFTER RESEARCHING THIS MATTER, IT APPEARS THAT JAGUAR HAS A SERIOUS DEFECT WITH THESE TRANSMISSIONS, AS MOST X-TYPE TRANSMISSIONS FAIL AT 50,000 MILES. JAGUAR (CORPORATE) REFUSED TO REPLY TO BOTH VERBAL AND WRITTEN INQUIRIES. TOTAL COST NEW WAS $7,700 FOR REPLACEMENT, REBUILT WAS $2,900. JAGUAR OBVIOUSLY KNOWS OF THE DEFECT, AS IT WAS COVERED IN THEIR TSB'S. *TR

IN SUMMER OF 2007, TOOK 2003 X-TYPE TO REPAIR SHOP. ALL FOUR TIRES HAD SLITS IN THE SIDE WALLS WIDE ENOUGH TO INSERT DIMES AND HAVE THEM STAY THERE. REPAIR SHOP REPLACED TIRES AND SAID RIM TOO LARGE, TIRE SIDEWALL TOO SMALL FOR WEIGHT OF CAR. REPLACED TIRES AT COST, BECAUSE I AM LONG TIME CUSTOMER. ON 9/9/07 HAD SPONTANEOUSLY SIDEWALL BLOWOUT ON DRIVER REAR TIRE ON I-695 IN BALTIMORE ON I-95 EXIT RAMP. SIDEWALL HAD A HOLE 3 INCHES IN DIAMETER. I HAD TO DRIVE TO REST AREA. REPAIR SHOP OWNER SAID HE WOULD SELL CAR IF HE WERE ME OR REPLACE RIMS WITH SMALLER ONES. SAID TIRE TOO BADLY TOO DAMAGED BY DRIVING AFTER BLOWOUT TO GET REPLACEMENT. *TR

MY 2001 JAGUAR XJ8 WITH 43,000 MILES SUDDENLY REPORTED PROBLEMS WITH ABS AND TRAC SYSTEMS ON THE DASHBOARD READOUT. DEALER CHECKED IT AND SAID A MODULE NEEDED REPLACEMENT (TOTAL COST OF ABOUT $1500). ALTHOUGH THE WARRANTY PERIOD WAS PAST, WITH SUCH LOW MILEAGE, I FELT SUCH A SAFETY DEFECT SHOULD BE TAKEN CARE OF BY JAGUAR NORTH AMERICA. I WROTE THEM BUT THEY REFUSED. I ALSO POINTED OUT THEY SHOULD HAVE A RECALL, AS THE DEALER TOLD ME THIS WAS QUITE COMMON. I THINK THIS IS SOMETHING THAT SHOULD BE LOOKED INTO, IF ABS FAILURES OCCUR SO SOON IN WHAT OTHERWISE IS A VERY GOOD AUTOMOBILE. *TR

TL*THE CONTACT OWNS A 2004 JAGUAR X-TYPE. WHILE ATTEMPTING TO STOP THE VEHICLE AT 5 MPH, THE ENGINE REVVED AND THE VEHICLE SURGED FORWARD. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL ALL THE WAY UNTIL THE ENGINE STOPPED REVVING. HE CALLED THE DEALER AND THEY CLAIMED TO HAVE NEVER HEARD OF THE FAILURE AND WERE UNABLE TO PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS LESS THAN 1,000 AND CURRENT MILEAGE WAS 5,200. UPDATED 01/09/08. *LJ THE CONSUMER STATED HAS TAKEN THE VEHICLE TO THE DEALER TWICE AND THE DEALER STATED THERE WAS NOTHING WRONG WITH THE VEHICLE. UPDATED 12/12/07 *TR

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT STATED THAT SHE ALWAYS NOTICED WHITE SMOKE COMING FROM THE REAR OF THE VEHICLE. DURING THAT TIME, SHE ALSO NOTICED THAT THE ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL AND SHE SMELLED SOMETHING BURNING. SHE TOOK THE VEHICLE TO A LOCAL DEALER AND THEY STATED THAT THE SMOKE WAS NOT PROBLEMATIC. AFTER A YEAR OF COMPLAINING ABOUT THE SMOKE, THE CONTACT BEGAN EXPERIENCING FAILURE WITH THE GEAR BOX AND NOTICED THAT THE GEAR BOX FAULT LIGHT WAS ILLUMINATED. SHE THEN TOOK THE VEHICLE TO ANOTHER DEALER AND THEY REPLACED THE TRANSMISSION. SHE DOES NOT REMEMBER WHAT CAUSED THE TRANSMISSION TO FAIL OR THE SPECIFIC FAILURES SHE EXPERIENCED WITH THE GEAR BOX. THE FAILURE MILEAGE WAS 69,000 AND CURRENT MILEAGE WAS 75,000.

FOR THE THIRD TIME ONE OF THE WINDOWS ON MY JAGUAR S-TYPE HAS HAD A PROBLEM WITH THE MECHANISM THAT OPENS/CLOSES THE WINDOW. THE WINDOWS SIMPLY "FALLS" INTO THE DOOR. WHEN YOU ATTEMPT TO CLOSE THE WINDOW THERE IS A HORRIBLE CRUNCHING SOUND. THE REPAIRMAN SAID THERE HAS BEEN PROBLEM WITH THE BRACKETS FOR THESE WINDOWS, WHICH SHOULD HAVE BEEN RECALLED. *TR

THE PASSENGER SIDE AIR BAG DOES NOT ACTIVATE FOR A PASSENGER WITH AN APPROX. WEIGHT OF 100 TO 135 POUNDS. WE HAVE BROUGHT THE VEHICLE INTO JAGUAR AND SHOWED THE SERVICE PERSONNEL THAT I, AT 120 POUNDS, WHILE SITTING IN THE SEAT, THE AIR BAG IS NOT ACTIVATED. I WAS TOLD THAT I NEED TO EXTEND MY LEGS TO ACTIVATE IT. I HAVE BROUGHT THE CAR TO JAGUAR ON THREE DIFFERENT OCCASIONS, CONTACTED JAGUAR CORPORATE AND WAS TOLD THAT THERE IS NO DEFECT. I EXPLAINED MY CONCERN FOR LEGAL RAMIFICATIONS SHOULD THE AIR BAG NOT DEPLOY IN THE EVENT OF AN ACCIDENT AND WAS AGAIN AND AGAIN TOLD THERE WAS NOTHING THE DEALERSHIP OR CORPORATE WOULD DO. *TR

LOCAL JAGUAR DEALER (JAGUAR OF TROI) WILL NOT HONOR LIFETIME WARRANTY OF SEAT BELTS PER RECALL 93V179000. THEY CLAIM THAT JAGUAR DOES NOT HAVE ANY MORE PARTS. THE PASSENGER SEAT BELT NOW IS INOPERATIVE AND WOULD OFFER NO PERSONAL PROTECTION IN AN ACCIDENT. WEARING SEAT BELTS IS MANDATORY IN THE STATE OF MICHIGAN. CAN THEY LEGALLY GET OUT OF HONORING THE LIFE TIME WARRANTY AND RECALL THAT COVERS ALL REPAIRS TO THIS SEAT BELT SYSTEM REGARDLESS OF AGE, MILEAGE OR OWNERSHIP ? I WOULD LIKE SOME HELP IN CONVINCING THIS DEALERSHIP AND THE JAGUAR MOTOR COMPANY THAT THEY ARE OBLIGATED BY LAW TO REPAIR THE SEAT BELTS IN MY VEHICLE - EVEN IF THEY NEED TO MAKE MORE PARTS. AFTER ALL, A "LIFETIME" WARRANTY MEANS "FOREVER", RIGHT ? THANKS IN ADVANCE FOR ANY ASSISTANCE THAT YOU CAN PROVIDE IN THIS MATTER. *JB

I WOULD LIKE TO POST A SIMILAR COMPLAINT TO NOTIFY OTHER CONSUMERS WHO OWNS A JAGUAR X-TYPE 2002. IN AUGUST 29 2007, ON MY WAY TO WORK THE CAR WOULDN'T ACCELERATE MORE THAT 30 MILES PER HOUR. I DROVE BACK HOME AND I HAD THE CAR TOWED TO THE NEAREST JAGUAR DEALERSHIP. I HAD TO REPLACE THE TRANSMISSION FOR A COST OF $5,400 WITH 59,000 MILES. THE FIRST 4 YEARS, I MADE SEVERAL VISITS TO THE DEALER TO FIX AN ENGINE LIGHT PROBLEM, FUEL LEAK, REPORTED A SQUEAKY SOUND COMING FROM THE BRAKES (@ 10,000 MILES JAGUAR TOLD ME I NEEDED NEW BRAKES PADS FOR A COST $1,200,). THE RADIO SPEAKERS STOPPED WORKING AND I WAS TOLD IT WAS NORMAL WEAR AND TEAR AND IT WILL COST ME $ 900 TO FIX IT. *JB

I OWN A 1999 JAGUAR XK8. ON AUGUST 8TH I WAS RIDING ON THE HIGHWAY WHEN HYDRAULIC FLUID STARTED TO POUR FROM THE OVERHEAD NEAR THE INTERNAL LIGHTS. THE HYDRAULIC LINES WHICH FEED THE CONVERTIBLE TOP RUPTURED; MY CAR HAS ONLY 62,000 MILES ON IT. I CONTACTED JAGUAR TO LODGE A COMPLAINT. THEY INDICATED THAT THERE HAD BEEN NO COMPLAINTS ABOUT SUCH EVENTS OCCURRING IN THE XK8 MODEL. WHEN I CONTACTED THE DEALER SERVICE THEY HAD A READY PRICE TO FIX THE ITEM. ACCORDINGLY IN THE BAY AT THE TIME WERE 3 OTHER OWNERS WHO WERE EXPERIENCING THE SAME PROBLEM. THE COST TO REPAIR WAS WELL OF 2500 DOLLARS NOT INCLUDING REPLACING SEATS AND ELECTRONICS OR MY CLOTHES AS THE HYDRAULIC FLUID SPRAYED ALL OVER ME. JAGUAR TAKES NO CULPABILITY FOR THE PROBLEM. MY CONCERN IS THAT IF THE TOP WERE DOWN THE HYDRAULIC SPRAY COULD HAVE BLOWN IN TO MY EYES AND CAUSED A MAJOR ACCIDENT DUE TO MY INABILITY TO SEE. THUS AFTER NUMEROUS LETTERS JAGUAR HAS NOT ACCEPTED ANY RESPONSIBILITY FOR WHAT IS OBVIOUS AS A DESIGN DEFECT. I HAVE RETAINED THE RUPTURED HYDRAULIC LINES AND THERE IS NO INDICATION THAT THIS IS A RECALL ITEM. *TR