JAGUAR Complaints

TL*THE CONTACT OWNS A 2000 JAGUAR S-TYPE. WHILE MAKING A LEFT TURN AT 6 MPH, THE FRONT PASSENGER SIDE WHEEL COLLAPSED. THE VEHICLE WAS TOWED TO A MECHANIC AND HE STATED THAT THE FRONT LOWER BALL JOINT FAILED. AS OF SEPTEMBER 6, 2007, THE MECHANIC HAD NOT REPAIRED THE VEHICLE. THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V359002 (SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT). THE FAILURE AND CURRENT MILEAGES WERE 82,000.

TL*THE CONTACT OWNS A 2001 JAGUAR S-TYPE. THE CONTACT STATED THAT THE VEHICLE WILL NOT START AND IS DIFFICULT TO SHIFT OUT OF GEAR. THE FAILURE WAS REPORTED TO THE DEALER BEFORE THE WARRANTY EXPIRED AND THE SHIFT CABLE WAS REPLACED. THE VEHICLE SHUT DOWN AGAIN WITHOUT WARNING WHILE CROSSING A RAIL ROAD TRACK. HE WAS DRIVING 35 MPH AT THE TIME OF FAILURE. HE HAD TO PUSH THE VEHICLE OFF THE TRACKS. THE SECOND FAILURE OCCURRED WHILE DRIVING 60 MPH. THE VEHICLE WAS TOWED TO THE DEALER AND THEY DIAGNOSED THE CAUSE OF FAILURE AS THE TRANSMISSION. THE REPLACEMENT WILL COST $5,000. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 56,627 AND FAILURE MILEAGE WAS 56,400.

UNSAFE UNINTENDED ACCELERATION INCIDENTS REFER TO ODI 10195853 EXEC SEC LETTER CUSTOMER IS THANKING US AND ASKING FOR ADDITIONAL INFO **CC THE CONSUMER STATED THERE HAVE BEEN NUMEROUS ACCOUNTS WITH UNINTENDED ACCELERATION WITH HER 2003 JAGUAR S TYPE ENGINE RACING, HAPPENING WHILE VEHICLE IS STOPPED, AND THE VEHICLE IDLING. THE CONSUMER FURTHER STATED THAT THE DSC LIGHT STAYS ILLUMINATED BUT THE DEALER DOES NOT ASSOCIATE THE UNINTENDED ACCELERATION WITH THE DSC LIGHT BEING ILLUMINATED. THE CONSUMER STATED THIS IS A SAFETY ISSUE AND WOULD LIKE THE ISSUE INVESTIGATED. *TR

ACCELERATOR PEDAL APPEARED TO STICK. WHEN PEDAL WAS RELEASED, ENGINE DID NOT THROTTLE DOWN, RESULTING IN REVS REMAINING AT PREVIOUS LEVEL, AND SPEED UNCHANGED. WHEN DRIVEN ON THE HIGHWAY, THIS MEANS THAT SPEED REMAINS AT 55 EVEN WHEN ACCELERATOR PEDAL IS NOT DEPRESSED. SOMETIMES, RUNAWAY ACCELERATION OCCURS. I TOOK VEHICLE TO MY MECHANIC. HE REBUILT THE THROTTLE BODY. PROBLEM UNSOLVED. HE THEN DID SOME RESEARCH AND FOUND THAT THERE WAS A DEFECTIVE DESIGN FOR THE 1996 THROTTLE BODY, WHICH WAS SUBSEQUENTLY CHANGED. HE INSTALLED THE NEW DESIGN, AND THE PROBLEM WENT AWAY. I REPORTED IT TO JAGUAR USA. THEY SAID BECAUSE THE VEHICLE WAS OUT OF WARRANTY, THERE WAS NOTHING THEY COULD DO, BUT THEY WOULD SEND ME $100 "BOUTIQUE DOLLARS" AS A GIFT. INCIDENT DATE IS APPROXIMATE. *TR

IN MARCH OF THIS YEAR I BOUGHT A 2002 JAGUAR X-TYPE 3.0 SPORT WITH ONLY 40,123 MILES ON IT. SINCE THEN I HAVE ONLY PUT ON SIX THOUSAND MILES. JUST LAST WEEK MY TRANSMISSION SUDDENLY WENT INTO HIGH REVS ON UPSHIFTS AND SEVER JERKS AND THEN FAILURE. ALL IN ONE DAY WITH NO WARNING AT ALL. THE VEHICLE HAS EXPIRED ITS FACTORY WARRANTY ONLY BY TIME AND NOT MILEAGE. I FIND THIS UNACCEPTABLE, ESPECIALLY AT THE RESPONSE OF, THAT WILL COST ABOUT $7,000 TO FIX. THAT'S HALF THE VALUE OF THE CAR! I HAVE CONTACTED JAGUARS' USA CUSTOMER SERVICE CENTER IN NJ THREE TIMES AND THEY WILL NOT STAND BEHIND THEIR PRODUCT AND WILL NOT OFFER ANY ASSISTANCE WHAT SO EVER. I BASICALLY GOT A, SORRY, AND SUCH IS LIFE RESPONSE. I AM CURRENTLY WAITING TO SPEAK WITH A SUPERVISOR. I HAVE BEEN SEARCHING THE INTERNET AND HAVE FOUND NUMEROUS REVIEWS AND COMMENTS OF EXACTLY THE SAME PROBLEM, THE TRANSMISSION FAILURE. SOME HAVE COMMENTED ON FAILURE AT 15,000 MILES 35,000 MILES 40, AND 50 THOUSAND MILES. THE COMMENTS ARE ALL THE SAME AND NOT HARD TO FIND, I CANNOT UNDERSTAND HOW THIS IS NOT ACKNOWLEDGED AND FIXED. I CANNOT AFFORD TO FIX MY CAR, I HAVE NOTHING ELSE TO DRIVE, AND I WOULD LOSE SO MUCH JUST TO TRADE IT IN ON ANOTHER CAR. I CAN SUPPLY MANY, MANY COMPLAINTS OF THE SAME PROBLEM AT THE DROP OF A HAT. I FEEL LEGAL ACTION IS NECESSARY TO FIX THIS PROBLEM. PLEASE HELP THE HARD WORKING COMMON MAN. *TR

JAGUAR S-TYPE. I HAVE HAD THREE WINDOW REGULATORS FAIL (FRONT RIGHT & BOTH REAR) IN LESS THAN 18 MONTHS, WITH THE LAST TWO OCCURRING WITHIN 60 DAYS OF EACH OTHER. IN SEARCHING THE INTERNET, I SEE MANY COMPLAINTS FROM OTHER S-TYPE OWNERS WHO HAVE SIMILAR PROBLEMS ON THIS MASSIVE SCALE. I AM AN ATTORNEY, AND THIS SEEMS TO BE A RECURRING PRODUCT DEFECT SUCH THAT A RECALL SHOULD OCCUR OR, AT A MINIMUM, JAGUAR SHOULD BE RESPONSIBLE. IT HAS COST OVER $1200 TO REPLACE THE THREE THUS FAR. *JB

TL*THE CONTACT OWNS A 2004 JAGUAR XJ8. WHILE DRIVING 5 MPH THE VEHICLE WOULD NOT STOP WHEN THE BRAKES WERE APPLIED THIS CAUSED HIM TO CRASH INTO ANOTHER VEHICLE. THE ROAD CONDITIONS WERE DRY. THE CONTACT STATED THAT THERE WAS DAMAGE TO HER BUMPER. THE FAILURE OCCURRED ON FIVE OCCASIONS HOWEVER ONLY TWO RESULTED IN A CRASH. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE FIRST FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 10,500 WHEN TURNED IN ON 05/02/07. UPDATED 02-01-08 *BF THE CONSUMER STATED EACH OCCURRENCE TRANSMISSION LOST ABILITY TO DOWNSHIFT. THE CONSUMER FURTHER STATED HAD SOFTWARE MALFUNCTION AND BATTERY HAD TO BE REPLACED TWICE. THE CONSUMER STATED HE WAS FORCED TO PAY OFF THE LAST YEAR OF THE VEHICLE AS THE DEALER WOULD NOT EXCUSE HIM FROM THE LAST YEAR OF PAYMENT. UPDATED 02/01/08 *TR

UNSAFE CONDITION: 1. IN EARLY SPRING I APPROACHED A PEDESTRIAN CROSSING AND APPLIED BRAKE. 2. WHEN I WAS STOPPED WITH MY AUTO IN GEAR AND MY FOOT ON THE BRAKE THE ENGINE BEGAN RACING, THE CAR TRIED TO DRIVE FORWARD INTO THE CROSSWALK AND THE BACK END STARTED FISH TAILING. 3. I TOOK THE CAR TO THE DEALER BUT THEY WERE UNABLE TO FIND THE CAUSE. *JB

TL*THE CONTACT OWNS A 2002 JAGUAR S-TYPE. THE VEHICLE IDLES, SURGES, AND STALLS WHEN TRAVELING FROM 0 TO 55 MPH. THE FAILURE OCCURS CONSTANTLY AND BEGAN IN SEPTEMBER OF 2006. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON AUGUST 3, 2007. THE CURRENT MILEAGE WAS 59,000 AND FAILURE MILEAGE WAS 52,000. UPDATED 02-01-08 *BF UPDATED 02/01/08 *TR

I DRIVE A 2005 JAGUAR XJR THAT HAS DEFECTIVE TIRES, PILOT SPORT EXTRA LOAD. MICHELIN ISSUED A RECALL IN FEBRUARY 2006 AT WHICH TIME THE TIRES WERE REPLACED. SUBSEQUENTLY, MICHELIN NOTIFIED THE NHTSA THAT IT WAS RECALLING THESE TIRES FOR A DIFFERENT PROBLEM. THE TIRES ARE SUBJECT O A NOTICEABLE BLISTER ON THE SIDEWALL OF THE TIRE. MY CAR CURRENTLY HAS 3 TIRES THAT EXHIBITED THIS VERY PROBLEM. I WAS AFRAID TO DRIVE MY CAR FOR FEAR THE TIRES WOULD POP. ON JULY 18 MY GREATEST FEAR WAS REALIZED AND THE TIRE DID POP WHILE I WAS DRIVING ON THE WASHINGTON, DC BELTWAY. I ARRIVED HOME SAFELY AND CONTACTED MICHELIN CUSTOMER SUPPORT TO EXPLAIN THAT I SAW THERE WAS A RECALL ON THE CONSUMER AFFAIRS WEBSITE REGARDING THE TIRES ON MY JAGUAR. THE INDIVIDUAL DIRECTED ME TO NATIONAL TIRE AND BATTERY (NTB) TO HAVE THE TIRES REPLACED. WHEN THE MANAGER AT NBT CONTACTED MICHELIN FOR AUTHORIZATION, HE INITIALLY DENIED MY CLAIM. WHILE I WAS AT NBT THE 2ND OF 3 AFFLICTED TIRES WHEN FLAT. MICHELIN SHOULD BE HELD RESPONSIBLE FOR COST ASSOCIATED WITH REPLACING THESE DEFECTIVE TIRES. I AM RESPONSIBLE FOR 40% OF THE COST, WHICH I DEEM VERY UNFAIR. I HOPE SOMEONE WILL LOOK INTO THIS VERY SERIOUS MICHELIN PILOT SPORT EXTRA LOAD TIRE ISSUE. THEY ARE PUTTING MANY OF US IN HARM'S WAY. THERE WAS ANOTHER RECALL BY MICHELIN FOR THE PILOT SPORT EXTRA LOAD TIRES. *JB